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Tru by Hilton Charlotte Airport Lake Pointe

2.5 star property

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Photo gallery for Tru by Hilton Charlotte Airport Lake Pointe

Lobby
Snack bar
Reception
Outdoor pool
Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Pet friendly
$136
includes taxes & fees
Sep 14 - Sep 15

Explore the area

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2227 Cascade Point Blvd Suite, Charlotte, NC, 28208
  • Charlotte Douglas Airport Overlook
  • Billy Graham Library
    ‪1 min drive‬
  • Bank of America Stadium
    ‪9 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪8 min drive‬

Room options

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(123 reviews)
  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower) | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

9.2 out of 10
Wonderful
(7 reviews)
  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed

9.2 out of 10
Wonderful
(94 reviews)
  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

9.6 out of 10
Exceptional
(8 reviews)
  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

8.4 out of 10
Very good
(8 reviews)
  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Hampton Inn & Suites Charlotte Airport Lake Pointe

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
4.7 out of 5, Exceptional, 1,015 reviews
Hampton Inn & Suites Charlotte Airport Lake Pointe

About this property

Tru by Hilton Charlotte Airport Lake Pointe

Charlotte hotel close to Billy Graham Library
This smoke-free hotel features an outdoor pool, a fitness center, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and a free airport shuttle are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a meeting room are onsite. Housekeeping is available on request.
Tru by Hilton Charlotte Airport Lake Pointe offers 108 air-conditioned accommodations with hair dryers and irons/ironing boards. LED televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Tru by Hilton Charlotte Airport Lake Pointe features an outdoor pool and a fitness center. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This business-friendly hotel also offers a vending machine, an arcade/game room, and coffee/tea in a common area. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Onsite parking is available (surcharge).

Tru by Hilton Charlotte Airport Lake Pointe is a smoke-free property.

A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays.
Tru Lobby Bar - Onsite bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Self parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Tru Lobby Bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Built in 2020
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 02 to April 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: USD 10 per day
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The seasonal pool will be open from May to October
Pool access available from 9:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Charlotte Airport
Tru By Hilton Charlotte Pointe
TRU BY Hilton Charlotte Airport LAK
Tru by Hilton Charlotte Airport Lake Pointe Hotel
Tru by Hilton Charlotte Airport Lake Pointe Charlotte
Tru by Hilton Charlotte Airport Lake Pointe Hotel Charlotte

Tru by Hilton Charlotte Airport Lake Pointe Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 798 out of 1094 reviews
Rating 8 - Good. 165 out of 1094 reviews
Rating 6 - Okay. 66 out of 1094 reviews
Rating 4 - Poor. 27 out of 1094 reviews
Rating 2 - Terrible. 38 out of 1094 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property attentive staff 24 hour airport shuttle
Stayed 1 night in May 2025

6/10 Okay

Gabrielle, Culpeper

Traveled with family
Liked: Amenities, property conditions & facilities
Hostel older front desk lady. Not sure why she was so short with the man next to us and to my daughter and I when checking in. She snapped my ID out of my hand and was rolling her eyes . She did not have a name tag. Also the shuttle bus driver was texting and driving crazy.
Stayed 1 night in May 2025

10/10 Excellent

Samah

Stayed 1 night in May 2025

10/10 Excellent

Suezetta

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel even provides parking if traveling which I think is a plus.
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean, comfortable bed, and courteous shuttle staff. Exceptional shuttle service
Stayed 1 night in May 2025

10/10 Excellent

Ana, Houston

Stayed 1 night in May 2025

10/10 Excellent

BEN TYLER

Stayed 1 night in May 2025

10/10 Excellent

Alyssa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in May 2025

4/10 Poor

Harold

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Pretty bad

Parking fee was a surprise but it is possible that I missed mention of it on the website while booking. We either had the noisiest guests in the world above and to the side of us or the walls and ceilings were paper thin. It was a truly awful nights sleep. We won't be staying here again
Stayed 1 night in May 2025

10/10 Excellent

Kadaijah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The employee are very friendly and helpful
Stayed 1 night in May 2025

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always our go to when flying out of CLT.
Stayed 1 night in May 2025

8/10 Good

Shane

Stayed 1 night in May 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the shuttle to airport and parking of car!
Stayed 1 night in May 2025

10/10 Excellent

Charles

Stayed 2 nights in May 2025

10/10 Excellent

Tanaiya

Stayed 1 night in Apr 2025

10/10 Excellent

Nahtefa

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed staying here. The hotel was very clean and quiet. The staff was very helpful and friendly. Although your car was safe in the parking lot you still had to pay to park which I really don’t agree with that. The breakfast was good and all of the employees that I came across were very helpful.
Stayed 2 nights in May 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall, really nice place

Very easy to access the airport and interstate very clean very very friendly staff good breakfast. The only complaint was the pillows to both beds were flat rough night of sleep
Stayed 1 night in May 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Amenities
Great service.
Stayed 1 night in May 2025

10/10 Excellent

Atapis

Liked: Property conditions & facilities
Beautiful place to stay
Stayed 1 night in May 2025

10/10 Excellent

Regina, Hialeah

Stayed 1 night in May 2025

4/10 Poor

Verified traveler

Traveled with group
Liked: Room comfort
Disliked: Staff & service

Should have kept scrolling!

It was a weekend away for a friend who was celebrating her bday and when we arrived I instantly knew it was an issue. There were several older bikers whistling and cat calling to me and my friend. We got to the front to check in and the front desk attendant was rude, you could tell she didn’t want to be at work. She said that my card declined and wasn’t charged but once I unlocked my card could see, she ran my card for the incorrect amount. We didn’t get any parking, breakfast or shuttle information and were literally asked “Do you want water or not”? We literally were harassed by the bikers the entire stay, to the point where another man staying there had to step in bc the men where trying to record us walking. We went to the front desk about the incident and was asked “What are we supposed to do about it!”. Even at check out the front desk attendant knew nothing, literally the worst customer service experience at any Hilton Hotel and I will not return.
Stayed 2 nights in May 2025

10/10 Excellent

Caliyah

Stayed 2 nights in May 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean and staff was excellent.
Stayed 1 night in May 2025

8/10 Good

Jennifer

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entry was wonderful! A lovely gentleman was happy and kind! I felt relaxed! Just a super nice guy! Loved it here!
Stayed 1 night in May 2025