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Hyatt Place Charlotte Airport / Billy Graham Parkway

3.0 star property

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Photo gallery for Hyatt Place Charlotte Airport / Billy Graham Parkway

Bar (on property)
Premium bedding, desk, blackout drapes, iron/ironing board
Exterior
Bar (on property)
Premium bedding, desk, blackout drapes, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Housekeeping

Explore the area

Map
2950 Oak Lake Blvd, Charlotte, NC, 28208
  • Billy Graham Library
    ‪18 min walk‬
  • Charlotte Douglas Airport Overlook
  • Bank of America Stadium
    ‪9 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • 301 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Shower)

Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Shower)

  • 301 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Guest Room, Room, 2 Double Beds

Premium bedding, desk, blackout drapes, iron/ironing board

Guest Room, Room, 2 Double Beds

  • 301 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Guest Room, Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Guest Room, Room, 1 King Bed

  • 301 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Specialty)

Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed (Specialty)

  • 301 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Specialty)

Premium bedding, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds (Specialty)

  • 301 sq ft
  • Sleeps 6
  • 2 Double Beds

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4.2 out of 5, Very Good, (1001)
$165 nightly
The price is $165 total
includes taxes & fees
Hyatt Place Charlotte Airport/Lake Pointe

About this property

Hyatt Place Charlotte Airport / Billy Graham Parkway

3-star Charlotte hotel with restaurant
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and a free airport shuttle are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite.
Hyatt Place Charlotte Airport / Billy Graham Parkway offers 127 accommodations with coffee/tea makers and designer toiletries. Accommodations have separate sitting areas and are furnished with queen sofa beds. Beds feature premium bedding. 42-inch LED televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and 2 meeting rooms. Event facilities measuring 900 square feet (84 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, concierge services, and laundry facilities. A roundtrip airport shuttle is complimentary to guests during limited hours. Onsite parking is available (surcharge).

Hyatt Place Charlotte Airport / Billy Graham Parkway is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Hyatt Place Charlotte Airport / Billy Graham Parkway has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 5:00 AM to midnight
  • Self parking on site (USD 10 per day; includes in/out privileges)
  • Extended parking on site (USD 9 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business center
  • 900 square feet of conference space
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation (varies based on length of stay), plus a one-time cleaning fee of USD 100
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Self parking fee: USD 10 per day (in/out privileges)
  • Extended parking fee: USD 9 per day
  • Pet fee: USD 100 per accommodation (varies based on length of stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only
A car is recommended for transportation to and from this property

Property is also known as

Hyatt Place Airport/Tyvola
Hyatt Place Airport/Tyvola Hotel
Hyatt Place Airport/Tyvola Hotel Charlotte Rd
Hyatt Place Charlotte Airport/Tyvola Rd
Hyatt Place Charlotte Airport/Tyvola Rd Hotel
Hyatt Place Airport/Tyvola Rd Hotel
Hyatt Place Airport/Tyvola Rd
Hyatt Place Charlotte Airport/Tyvola Rd
Hyatt Place Charlotte Airport / Billy Graham Parkway Hotel
Hyatt Place Charlotte Airport / Billy Graham Parkway Charlotte

Hyatt Place Charlotte Airport / Billy Graham Parkway Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 551 out of 1002 reviews
Rating 8 - Good. 193 out of 1002 reviews
Rating 6 - Okay. 139 out of 1002 reviews
Rating 4 - Poor. 46 out of 1002 reviews
Rating 2 - Terrible. 73 out of 1002 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Tiffany

Disliked: Amenities
The bathroom in the room needs updating. There were signs about paying for parking. It was confusing.
Stayed 1 night in Mar 2025

10/10 Excellent

mindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Antonai

Traveled with family
Liked: Staff & service, amenities
Stayed only a couple of days. Quiet area, hotel staff were attentive, and dining options are in close proximity. However, hotel is dated, stain throughout carpet, and I’ve found several hair stains on bath towels.
Stayed 3 nights in Mar 2025

6/10 Okay

Jen

Traveled with family
Liked: Cleanliness, property conditions & facilities
The room was clean and seemed pretty recently renovated. The shampoo, conditioner, and soap provided were nice. However, we chose this hotel because it was close to the airport and had a shuttle. That said, they only have one shuttle van, which doesn't start until 5am, and can only take so many people every half hour. The shuttle was not going to have room until 6am. This meant we paid extra for this hotel because of this service and then had to pay for an uber anyway so we could make it to our flight on time. Breakfast on weekends isn't until 7:30, so we couldnt use that either...not even grab and go stuff is available before that. This seems late for an airport hotel. We also were hoping to use the pool but that is not open until Memorial Day. It is close to a few places to eat, which is handy.
Stayed 1 night in Mar 2025

10/10 Excellent

Holly, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Bernardo

Business traveler
Liked: Cleanliness
Disliked: Amenities
Didn't clean my room or provide towels/soap for the next day visit. It was very difficult regulating the room temperature.
Stayed 2 nights in Mar 2025

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

sandra

Traveled with partner
Liked: Staff & service
Old property breakfast was excellant staff were really nice ... No late dining options
Stayed 1 night in Mar 2025

10/10 Excellent

Ramsey

Stayed 1 night in Feb 2025

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room. Great breakfast.
Stayed 1 night in Feb 2025

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 2 nights in Feb 2025

8/10 Good

debby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like to stay at a Hyatt Place when it’s a one night event. This hotel is great, close to the airport and shuttle is on time . The restaurant wasn’t open except for the bar and they whipped up some French fries for us because we got in Late . The Breakfast was good .
Stayed 1 night in Feb 2025

10/10 Excellent

MARY, Miami beach

Liked: Cleanliness
Stayed 1 night in Feb 2025

2/10 Terrible

Robert

Stayed 1 night in Feb 2025

2/10 Terrible

Henry

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Patricia

Liked: Cleanliness
Room and bathroom was clean but old and worn looking.
Stayed 1 night in Feb 2025

4/10 Poor

Michelle

Business traveler
Disliked: Cleanliness, staff & service

Pick another place don’t stay here

You heard a compactor run all night loud crashing and banging. When I asked to change the room the front desk person gave me an attitude. The elevator button was broken smashed on 3rd floor, and the rooms smelt musty:
Stayed 1 night in Feb 2025

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’m not sure how this hotel gets such good reviews. Our room was beyond dated, which would have been fine had it been properly cleaned. We found dead bug on the ceiling and our headboard had all these drip stains on it and I’m hoping it was cleaning product that wasn’t properly wiped down. The bathroom was also in poor condition with mold in certain spots. Breakfast starts at 6 am and somehow there was no coffee at 6:10 am. The breakfast was decent enough, though. The staff were very friendly and helpful, particularly the assistant manager who helped check us in early. There are better hotels for a quick stay before a flight.
Stayed 1 night in Feb 2025

10/10 Excellent

picahjo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

RICHARD

T
Stayed 2 nights in Feb 2025

6/10 Okay

Andrew

Business traveler
Liked: Cleanliness, room comfort

Good rooms, ok hotel for short stay

Only one lift working. Shuttle very small so not able to use at the time tgat suited. Breakfast just ok. Room was very spacious and good so thats the real positive at hotel. Staff good
Stayed 1 night in Feb 2025

10/10 Excellent

Haibing

Liked: Cleanliness, staff & service, property conditions & facilities
The bed is comfortable, we had everything we needed. Breakfast is plus!
Stayed 2 nights in Feb 2025

8/10 Good

Sharain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Jada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing i didn’t like was the bathroom. Other than that really liked the hotel
Stayed 1 night in Jan 2025

8/10 Good

LaShanda

Traveled with family
Liked: Staff & service, room comfort

Courteous Staff

The hotel is in need of renovations. The room had an rotten smell that they tried to alleviate with an air purifier due to them supposedly having no other rooms available.
Stayed 1 night in Dec 2024