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Hilton Garden Inn Charlotte North

3.0 star property

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Photo gallery for Hilton Garden Inn Charlotte North

Exterior
Terrace/patio
Bar (on property)
Reception
1 bedroom, premium bedding, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Pet friendly
  • Housekeeping
  • Gym

Explore the area

Map
9315 Statesville Rd, Charlotte, NC, 28269
  • Northlake Mall
    ‪14 min walk‬
  • University of North Carolina at Charlotte
    ‪11 min drive‬
  • Spectrum Center
    ‪13 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪18 min drive‬

Room options

View all photos for Room

1 bedroom, premium bedding, desk, laptop workspace

Room

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible

1 bedroom, premium bedding, desk, laptop workspace

Room, Accessible

  • 280 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible

1 bedroom, premium bedding, desk, laptop workspace

Room, 1 King Bed, Accessible

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

1 bedroom, premium bedding, desk, laptop workspace

Room, 1 King Bed, Accessible

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | 1 bedroom, premium bedding, desk, laptop workspace

Suite, 1 King Bed, Jetted Tub

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

1 bedroom, premium bedding, desk, laptop workspace

Suite, 1 King Bed, Accessible

  • 280 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, Accessible

1 bedroom, premium bedding, desk, laptop workspace

Room, Accessible

  • 280 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room

1 bedroom, premium bedding, desk, laptop workspace

Room

  • 280 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Two Queens

1 bedroom, premium bedding, desk, laptop workspace

Two Queens

  • 280 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room

1 bedroom, premium bedding, desk, laptop workspace

Room

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior

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  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, (1001)
$128 nightly
The price is $128 total
includes taxes & fees
Drury Inn & Suites Charlotte Northlake

About this property

Hilton Garden Inn Charlotte North

3-star hotel in North Lake
Along with a restaurant, this hotel has a 24-hour fitness center and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Hilton Garden Inn Charlotte North offers 112 accommodations with MP3 docking stations and coffee/tea makers. Beds feature premium bedding. 36-inch LCD televisions come with premium digital channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and multilingual staff. Onsite uncovered self parking is complimentary.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
The Great American Grill - This restaurant serves breakfast and dinner. A children's menu is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 15 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Garden Grille and Bar
  • The Great American Grill

Things to do

  • 24-hour gym
  • Stereo
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 36-inch LCD TV with premium digital channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 15 for adults, and USD 5 to 10 for children
  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Charlotte North
Hilton Garden Inn Hotel Charlotte North
Charlotte Hilton Garden Inn
Hilton Garden Inn Charlotte Uptown Hotel Charlotte
Hilton Garden Inn Charlotte North Hotel
Hilton Garden Inn Charlotte North Hotel Charlotte
Hilton Charlotte Charlotte
Hilton Garden Inn Charlotte North Hotel
Hilton Garden Inn Charlotte North Charlotte
Hilton Garden Inn Charlotte North Hotel Charlotte

Hilton Garden Inn Charlotte North Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 414 out of 873 reviews
Rating 8 - Good. 259 out of 873 reviews
Rating 6 - Okay. 117 out of 873 reviews
Rating 4 - Poor. 47 out of 873 reviews
Rating 2 - Terrible. 36 out of 873 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

TYPORSHA

Liked: Staff & service, property conditions & facilities
I liked the creativity of the geese (towels) in front of the whirlpool in the rooms.
Stayed 1 night in Mar 2025

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful, it was a quiet property and i had no issues checking in or out.
Stayed 1 night in Feb 2025

10/10 Excellent

Shelia

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2025

2/10 Terrible

Kathryn

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
GM wouldn’t even call me back just to talk. Continued to push me through to voicemail. As a former hotel manager, highly highly disappointed and will no longer stay at Hilton Garden Inns.
Stayed 1 night in Nov 2024

8/10 Good

LaBricka

Stayed 1 night in Jan 2025

10/10 Excellent

Alex

Stayed 1 night in Feb 2025

4/10 Poor

Dale

Disliked: Cleanliness

Fire alarm

To start, there is/was a used water bottle in the fridge. Gummy bears on the floor of our room upon check in. These two things did not see the tone of the weekend. We had a fire alarm at 3:00am that lasted almost 30 minutes. We were required to stand outside in the cold or sit in our car if you were lucky enough to have your car key. They say they offered free breakfast to everyone affected by the fire alarm but we never received the memo plus another couple affected by the fire alarm was charged for her breakfast that morning. Location was convenient for everywhere we traveled. Probably wouldn’t stay here again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Latoya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jazzmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I literally booked a room at 3:45am drove to the hotel and was checking in and settled by 4:30am. Slept like a baby and got to check out at noon (I was exhausted) so that extra time was so needed. Thank you to the older gentleman that checked me in and got me a quiet room.
Stayed 1 night in Feb 2025

6/10 Okay

Angemar

Traveled with partner
Disliked: Staff & service, amenities
My experience was bad, at 3 am there were people talking in the hallway and knocking on doors for 1 hour, then a couple started arguing loudly, at 4 am there were people, the bed is very uncomfortable, I would not stay there again.
Stayed 1 night in Feb 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Hilton Garden was as expected, and the service of the staff was terrific...so nice and kind. We had a 3 am fire alarm that evacuated the hotel....but the hotel staff handled it well. I stayed for a couple of nights, and it was fine....typical of a Hilton Garden.
Stayed 2 nights in Feb 2025

2/10 Terrible

Zachary

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in the building smelled of weed. The front desk was not helpful. The fire alarm went off at 345am. And once that was over we walked in and the front desk lady got an attitude when we said we are checking out.
Stayed 1 night in Feb 2025

2/10 Terrible

Lisa

Disliked: Staff & service, amenities, property conditions & facilities
At 3:30 AM, the entire hotel was woken up by a fire alarm we had to evacuate the hotel stand out in 35° weather wait for the firetrucks. Nothing was wrong. Thankfully it took over two hours for me to go back to sleep and then the hotel would not even accommodate late checkout or a free breakfast or anything for the inconvenience. I am incredibly upset and will also be calling Hilton
Stayed 1 night in Feb 2025

10/10 Excellent

Timothy

Stayed 1 night in Feb 2025

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick, Nice overnight. Comfy bed. Other reviews complained about breakfast but we thought it was good. Biscuits, potatoes, bacon and juice were best of what we tried. Desk staff was courteous and efficient.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Djimpson

Traveled with partner
Liked: Staff & service, amenities
It was not to bad but i was expecting better . Staff was good 👍
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great waypoint

Very convenient and super pet friendly.
Stayed 1 night in Jan 2025

8/10 Good

Xiaoyu

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the offer included breakfast
Stayed 4 nights in Jan 2025

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Geoffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property has some age, but the PEOPLE there were GREAT!! Extremely kind and would go out of there way to accommodate needs.
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Needs better management

Comfortable place to stay in a great location. Front desk staff could use some training in customer service. It’s rude for management to be on their cell phones instead of handling the customer in front of them. Breakfast is also extremely overpriced.
Stayed 2 nights in Jan 2025

2/10 Terrible

burningid

Stayed 1 night in Jan 2025

6/10 Okay

James

Traveled with family
Liked: Staff & service
Disliked: Amenities
Expected so much more from Hilton. No breakfast unless you pay $13 for the same breakfast every other hotel gives you for free. No laundry bag in the room. Mildew in the shower tile is as old as the hotel. No WiFi. I get more basics from a motel 6 at 1/3 the price.
Stayed 1 night in Jan 2025