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Comfort Suites Concord Mills

2.5 star property

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Photo gallery for Comfort Suites Concord Mills

1 bedroom, in-room safe, desk, laptop workspace
Relax in a welcoming space with two armchairs, a floor lamp, and potted plants.
Enjoy a convenient breakfast at this hotel room's self-service food station, featuring a selection of cereals, pastries, and donuts.
Two figures stand in a serene landscaped area, surrounded by decorative foliage and a small tree.
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Gym
  • Parking included
  • 24/7 front desk
  • Laundry

Explore the area

Map
7800 Gateway Lane NW, Concord, NC, 28027
  • Great Wolf Lodge Water Park
    ‪12 min walk‬
  • Concord Mills
    ‪12 min walk‬
  • Charlotte Motor Speedway
    ‪4 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(19 reviews)
  • 420 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(14 reviews)
  • 420 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Accessible, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 420 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(27 reviews)
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

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Suite, 1 King Bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

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  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
3.9 out of 5, Good, (1012)
$157 nightly
The price is $157 total
includes taxes & fees
Sleep Inn & Suites at Concord Mills

About this property

Comfort Suites Concord Mills

Concord hotel close to Charlotte Motor Speedway
Along with a fitness center, this smoke-free hotel has a 24-hour business center and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Comfort Suites Concord Mills offers 84 accommodations with safes and coffee/tea makers. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Wireless Internet access is complimentary. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a fitness center, a garden, and coffee/tea in a common area. Onsite self parking is complimentary.

Comfort Suites Concord Mills is a smoke-free property.

A complimentary buffet breakfast is served between 6:00 AM and 9:30 AM on weekdays.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (68 inch wide door)
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (34 inches high)

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from June 16 2025 to October 30 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Comfort Suites Concord
Comfort Suites Hotel Concord
Comfort Inn Concord Hotel Concord
Concord Comfort Inn
Comfort Suites Concord Mills Hotel
Comfort Suites Concord Mills
Concord Comfort Suites
Comfort Suites Concord Mills Hotel
Comfort Suites Concord Mills Concord
Comfort Suites Concord Mills Hotel Concord

Comfort Suites Concord Mills Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 502 out of 1000 reviews
Rating 8 - Good. 296 out of 1000 reviews
Rating 6 - Okay. 110 out of 1000 reviews
Rating 4 - Poor. 48 out of 1000 reviews
Rating 2 - Terrible. 44 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

LaTonya

Traveled with family
Stayed 2 nights in Apr 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Big and spacious rooms. Very clean
Stayed 2 nights in Apr 2025

2/10 Terrible

XUEYUN

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I booked Comfort Suites for a trip to Charlotte and the room has stains all over the place. The toilet got clogged so they need to fix their plumbing. The staff were RUDE and were getting mad when I accidentally spilled some cereal at breakfast. If your looking for a hotel around Charlotte or Concord DO NOT BOOK COMFORT SUITES I WOULD NOT RECOMMEND TO ANYONE AND WOULD GIVE IT 0 STARS IF I COULD!!!!!!!!
Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2025

10/10 Excellent

Sheri L

Liked: Cleanliness, staff & service, amenities
The property was very clean. In my room furniture was old and needed repairs. But everything was clean and staff very polite.
Stayed 1 night in Apr 2025

8/10 Good

RHYNECOR

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice room only issue was with the toilet and having to plug it.
Stayed 2 nights in Apr 2025

8/10 Good

Janie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Mar 2025

4/10 Poor

Randall

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Desperately needs to be renovated, everything seems worn except the mattresses, which were fine. The walls are paper thin and you can hear doors slamming all night, people talking in the hallways, lots of traffic noise and there was an alarm that went off from 5:15am-6:15am every 10 minutes. Even with a sound machine it is hard to sleep without being woken up. Stains on the curtains, ceiling, carpet, lots of scratches on the walls, doors, furniture. Sofa was worn out and curtains don't close completely, so light constantly comes through. I would not recommend this hotel.
Stayed 1 night in Apr 2025

6/10 Okay

Jermique

Traveled with partner
Liked: Staff & service
The hotel is definitely located in the heart of everything. The hotel staff were friendly. The room was average and a little dated. The sofa/ pull out bed was very uncomfortable to sit on. The TV in the bedroom only turned one direction. You had to push the knob to the right instead of the left for hot water at the sink outside of the bathroom. It was weird that the fan in the bathroom was controlled by the shower and not the light switch. Upon arrival, the trash can under the "kitchen" had not been emptied. There was trash everywhere in the cabinet. The frying desk did apologize and rectified the issue.
Stayed 2 nights in Apr 2025

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Myra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Byron

Stayed 1 night in Mar 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great weekend

We only stayed for one night, the room was nice and clean, and we slept well. Nice breakfast and check-out was fast.
Stayed 1 night in Mar 2025

4/10 Poor

bradley

Stayed 1 night in Mar 2025

6/10 Okay

Berenice

Liked: Staff & service
Disliked: Property conditions & facilities
The overall experience I had here was alright, the pool was closed which was bad to hear. The rooms were decent but I located a bug near the window which we had to take out. Breakfast was good on both mornings of our stay. I would give this hotel experience a 7.5/10 and could recommend this hotel to someone.
Stayed 2 nights in Mar 2025

6/10 Okay

David

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Feb 2025

2/10 Terrible

Jonathan

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This was by far the most disgusting hotel I have ever seen with my own eyes. It was totally misrepresented on line. We check in with multiple rooms and immediately checked back out. All of the rooms were filthy. I'm an ourdoorsman and dirt doesn't scare me. I'm the guy who find a hair in his burger, pulls it out, and continues eating it without a second thought. Yes I'm that guy. But this place will gag a maggot!
Stayed 1 night in Mar 2025

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom light blew out had to switch rooms as soon as we got there and unpacked
Stayed 1 night in Mar 2025

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2025

2/10 Terrible

Jessie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the area for all it has to offer but this hotel is one of many in the area so if I were you I would pick a different one. Check in was easy but the room was old and not very clean. There were stains on the floor and the curtains. The toilet didn’t flush when my daughter used it and the manager made my husband plunge it himself!!! Unfortunately not choosing choice hotels in the future
Stayed 1 night in Mar 2025

8/10 Good

Chris

Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful

Needed to check in early Family event. I travel from nyc.family didnt lnow i was in town..it was a surprise.
Stayed 1 night in Mar 2025