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Best Western Plus Lower South End

2.5 star property

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Photo gallery for Best Western Plus Lower South End

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Bathroom | Combined shower/tub, hair dryer, towels, soap
Lobby
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Housekeeping
  • Laundry
  • Gym
  • 24/7 front desk

Explore the area

Map
242 E Woodlawn Road, Charlotte, NC, 28217
  • Billy Graham Library
    ‪4 min drive‬
  • Bank of America Stadium
    ‪7 min drive‬
  • SouthPark Mall
    ‪7 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Plus Lower South End

Hotel in York Road
This smoke-free hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and laundry facilities are onsite.
Best Western Plus Lower South End offers 97 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 900 square feet (84 square meters) include conference space. This business-friendly hotel also offers a fitness center, a vending machine, and coffee/tea in a common area. Onsite self parking is complimentary.

Best Western Plus Lower South End is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 8:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (USD 25 per stay)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 8:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 900 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Extended parking fee: USD 25 per stay
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Best Western Plus Sterling
Best Western Plus Sterling Charlotte
Best Western Plus Sterling Hotel
Best Western Plus Sterling Hotel Charlotte
Best Western Sterling Hotel
Best Western Charlotte
Best Western Sterling Hotel And Suites
Best Western Sterling Hotel Charlotte
Charlotte Best Western
Best Western Plus Sterling Hotel Suites
Best Western Sterling Charlotte
Best Western Sterling
Best Western Lower South End
Best Plus Lower End Charlotte
Best Western Sterling Hotel Suites
Best Western Plus Lower South End Hotel
Best Western Plus Lower South End Charlotte
Best Western Plus Lower South End Hotel Charlotte

Best Western Plus Lower South End Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 326 out of 1003 reviews
Rating 8 - Good. 302 out of 1003 reviews
Rating 6 - Okay. 174 out of 1003 reviews
Rating 4 - Poor. 113 out of 1003 reviews
Rating 2 - Terrible. 88 out of 1003 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Christi

Stayed 2 nights in Jan 2025

6/10 Okay

Tameka

Stayed 1 night in Jan 2025

4/10 Poor

Katlyn

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We checked in and were informed the elevator was down. The lady had us on the 3rd floor and did offer the 2nd, but that wouldn’t make much of a difference. We had to go down the hall and out the door to the stairs outside of the building with people smoking. The bathroom floor was dirty with public hairs and spills, the toilet seat was on crooked, and the sink had hairs in it. We were there long enough to check in, get ready for a cheer competition and leave. By the time we got back it was dark and we had to have a friend go with my daughter and myself because it was dark out and there were people wandering around outside the hotel as well as around the stairwell we had to use to get to our room. It felt very unsafe for two females to be alone. We went back long enough to gather our items and check out. We might’ve occupied the room for a total of 2 hours. Would not stay again. When we checked out the guy just said we were good to go, didn’t ask questions, so I didn’t bother explaining why we were leaving. Hoping for a refund but the hotel of course has yet to respond. They also charge a $100 deposit you get back 3-5 days after check out which is not advertised upon booking
Stayed 1 night in Jan 2025

6/10 Okay

Ann

Traveled with family
The same seemed unfriendly in general. The elevator wasnt working. Alot of homeless people around made my kids uneasy
Stayed 1 night in Jan 2025

4/10 Poor

Heidi, Miami

Traveled with family
Disliked: Property conditions & facilities
We liked our room; it was clean and had enough space with updated decor. The list of things we didn’t like is much longer…. 1. The elevator was broken ….. we were only on the second floor so you would think that’s not a big deal….WRONG! The only way to get there was to go to the end of the hall, go outside, use those stairs, and come in thru a door that says “this door is always locked”. The problem…. The area has a lot of transient ppl walking around and thru the property and now they have access. The area where the stairs were was very secluded and creepy. 2. The breakfast was kinda typical, nothing fancy, but they started cleaning up and putting stuff away 25 mins before the end. Some ppl came and the only left was coffee. 3. The parking lot and property seemed unsafe. There was a huge hole in the parking lot that could easily damage someone’s car if they didn’t swerve around it. There were a few bright lights but not in the far corner where the hole was. 4. Last, it just doesn’t seem right when my 11 year old daughter asks, “ what’s that disgusting smell?” Every hallway smelled like marijuana. I don’t care what ppl do but it was really bad. Thank god it didn’t linger into the room. Anyway, I will not ever stay here again.
Stayed 1 night in Jan 2025

10/10 Excellent

Billy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a Gem. Very clean very nice and comfortable. The only downside was the area felt unsafe. It is a city so I can’t fault them for where they are. If you are comfortable staying in this area I would define stay at this property
Stayed 1 night in Jan 2025

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the desk were friendly, helpful and a joy to work with.
Stayed 2 nights in Jan 2025

10/10 Excellent

Li

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice price , have breakfast
Stayed 2 nights in Jan 2025

2/10 Terrible

Ambar

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
There was no elevator service, there was no laundry service either and that was one of the things that interested me about the hotel. The cost of the stay was the same with those mishaps. In my room you could hear everything from the continuous room through a door that accessed that room and that I kept closed and you could also hear everything from the corridor, so we couldn't sleep well because of the noises. I liked the breakfast and the staff was very kind to serve me when I needed it. But I would not take this hotel again, it was for an emergency because they canceled my flight back home and I had to stay all weekend.
Stayed 3 nights in Jan 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Aug 2023

10/10 Excellent

Shevonna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Jan 2025

10/10 Excellent

Alvin

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
It was a great hotel only problem the elevator didn't work. Dont like the fact you have to go outside and upstairs with luggage
Stayed 1 night in Dec 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Amber

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2025

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

DOMINIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Wei

Stayed 1 night in Dec 2024

8/10 Good

Ahamad

Stayed 1 night in Dec 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Mack

Stayed 1 night in Dec 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy

It was a quick night stay to do some Christmas shopping in Charlotte. Easy location, they are remodeling so everything was new. Also we were able to easily walk to brewery’s and restaurants
Stayed 1 night in Dec 2024

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Aggie

Stayed 1 night in Nov 2024