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Best Western Plus Lower South End

2.5 star property

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Photo gallery for Best Western Plus Lower South End

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, blackout drapes
Business center
Free daily continental breakfast
Lobby
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Housekeeping
  • Laundry
  • Gym
  • 24/7 front desk

Explore the area

Map
242 E Woodlawn Road, Charlotte, NC, 28217
  • Billy Graham Library
    ‪3 min drive‬
  • Bank of America Stadium
    ‪7 min drive‬
  • SouthPark Mall
    ‪8 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Plus Lower South End

Hotel in York Road
This smoke-free hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and laundry facilities are onsite.
Best Western Plus Lower South End offers 97 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 900 square feet (84 square meters) include conference space. This business-friendly hotel also offers a fitness center, a vending machine, and coffee/tea in a common area. Onsite self parking is complimentary.

Best Western Plus Lower South End is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 8:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (USD 25 per stay)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 8:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 900 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Extended parking fee: USD 25 per stay
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Best Western Plus Sterling
Best Western Plus Sterling Charlotte
Best Western Plus Sterling Hotel
Best Western Plus Sterling Hotel Charlotte
Best Western Sterling Hotel
Best Western Charlotte
Best Western Sterling Hotel And Suites
Best Western Sterling Hotel Charlotte
Charlotte Best Western
Best Western Plus Sterling Hotel Suites
Best Western Sterling Charlotte
Best Western Sterling
Best Western Lower South End
Best Plus Lower End Charlotte
Best Western Sterling Hotel Suites
Best Western Plus Lower South End Hotel
Best Western Plus Lower South End Charlotte
Best Western Plus Lower South End Hotel Charlotte

Best Western Plus Lower South End Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 335 out of 1005 reviews
Rating 8 - Good. 298 out of 1005 reviews
Rating 6 - Okay. 166 out of 1005 reviews
Rating 4 - Poor. 112 out of 1005 reviews
Rating 2 - Terrible. 94 out of 1005 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service

My weekend at the Best Western!

The rooms have just been renovated. Everything looked great, but there was an issue with the tub spout. It was installed incorrectly and was spraying water back into the tub surround (I'm a plumber) and the water was leaking through to the other side of the wall. The floors were soaked. The new "smart" TV didn't work because the Wi-Fi signal was so weak, you weren't able to stream. My wife walked out the side entrance door to smoke a cigarette and encountered a homeless women smoking crack in the stair well. But to be fair, the lady did offer to share!!.. lol. I sh*t you not! I'm laughing now, but my wife was a little pissed off about it. This hotel has potential, but until these issues have been addressed. We will not be back, nor will we recommend it to friends and family.
Stayed 2 nights in Jan 2025

10/10 Excellent

Javier, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Mar 2025

10/10 Excellent

Franchell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Stephanie

Stayed 2 nights in Mar 2025

8/10 Good

Beth

Traveled with group
Liked: Property conditions & facilities, room comfort

Basic hotel

The beds were clean and fairly comfortable. There was hair on the bathroom floor, and I killed at least 3 little roach-like bugs. The hooks to hang things in the bathroom had been ripped out. There were no towel racks. There was not maid service so we had to get clean towels and more coffee. They had a coffee maker and a fridge in the room. Liquid soap, lotion, shampoo, and conditioner were provided (not the little bottles, but larger containers on the wall). Breakfast was basic, but adequate. The hotel is close to the train that goes into town. There are several breweries and restaurants within walking distance. It was an inexpensive stay with just the basics provided.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and spacious room. Good breakfast. Friendly staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Kent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is so bright and clean. It is quiet, and comfortable. I would stay here again. It was easy on and off the I-77 exit. Here in Charlotte
Stayed 1 night in Mar 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, room comfort

Expected for the price

Overall decent stay for the pricing. Unfortunately our tv wasn’t the best quality and didn’t allow us to watch many channels. Also felt kind of stuffy, there wasn’t an exhaust fan in the bathroom so made the room damp. Also the phone didn’t work. But service was decent and overall felt very clean.
Stayed 3 nights in Mar 2025

6/10 Okay

Roosevelt

Traveled with family

Breakfast Ends WAY Too Early! Rude Workers!

The overall stay really wasnt bad, but im highly disappointed with the breakfast time! I assumed it wouldnt be over until around 10 or 11 AM (since I saw nothing in my email about it). When i came downstairs at 855 i asked one of tne workers in the serving area and she rudely said "now!". Then shut the doors whilst i was hastily preparing my plate. I told her i needed to come back and get me a juice and even then she had a nasty attitude about it. My family are still asleep so they didnt even have the opportunity to enjoy the breakfast at all! Ending it at 9AM is WAY too early, and was never adequately communicated!!! And co-workers handling the food were immensely rude! So we will not be coming back to this location at all!
Stayed 3 nights in Feb 2025

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful Staff. Good breakfast. Well maintained room.
Stayed 1 night in Mar 2025

6/10 Okay

Kyndall

Stayed 4 nights in Mar 2025

4/10 Poor

James

Disliked: Staff & service, room comfort

Horrible bed!

Room and bed were incredibly uncomfortable. The bed only had tiny throw size pillows. I had to go to Walmart at 10 pm to buy normal sized pillows al we could get a decent nights sleep. The bed was hard and the sheets were gray and dingy.
Stayed 1 night in Feb 2025

10/10 Excellent

Benigna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to check in. Excellent beds and shower. Very clean, friendly staff
Stayed 1 night in Feb 2025

8/10 Good

Cheryl

Stayed 1 night in Feb 2025

10/10 Excellent

fode

Stayed 1 night in Feb 2025

10/10 Excellent

Miriam

Stayed 1 night in Feb 2025

10/10 Excellent

JOHN XI

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Feb 2025

6/10 Okay

Chunxia

Stayed 2 nights in Feb 2025

2/10 Terrible

Porsha

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Well let me start at the beginning, first room smelled musty, 2nd room was ok but the walls were visibly dusty and we ended up next to another business that partied until 5am and started again the next night but I called the police and thank goodness they stopped, and the lady at the front desk was very nonchalant about it. The area wasn’t the best, a lot of homeless ppl walking around so it was a little hard to feel safe outside so no I dont Recommend
Stayed 3 nights in Feb 2025

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby and rooms appeared to be recently renovated. Room was clean and neat with newly installed fixtures. Check in and parking were easy. Lots of fast food restaurants nearby.
Stayed 1 night in Feb 2025

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirty, elevator was not working, had to walk outside to go upstairs in a weird alley
Stayed 1 night in Oct 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Robin

Stayed 1 night in Feb 2025

2/10 Terrible

Agnes

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i got there i was advised that the elevator was broken. I carried my luggage up to the second floor.when i opened the door garbage was flowing out of the garbage can. The room was never made up after the last guests. I didn’t stay. I would not recommend this place.
Stayed 2 nights in Feb 2025