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Wyndham Garden Cross Lanes Charleston

2.5 star property

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Photo gallery for Wyndham Garden Cross Lanes Charleston

Indoor pool
Lobby
Lobby
Exterior
Deluxe Room, 1 King Bed, Non Smoking | Jetted tub

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Gym
  • Laundry
  • Breakfast included

Explore the area

Map
102 Racer Dr, Cross Lanes, WV, 25313
  • Mardi Gras Casino
    ‪2 min drive‬
  • West Virginia State University
    ‪3 min drive‬
  • Shawnee Sports Complex
    ‪3 min drive‬
  • Charleston, WV (CRW-Yeager)
    ‪18 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking (Two-Bedroom)

Suite, 2 Bedrooms, Non Smoking (Two-Bedroom) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 2 Bedrooms, Non Smoking (Two-Bedroom)

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking (One-Bedroom)

Junior Suite, 1 King Bed, Non Smoking (One-Bedroom) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Junior Suite, 1 King Bed, Non Smoking (One-Bedroom)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (One-Bedroom)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking (One-Bedroom)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Front of property - evening/night

Sleep Inn & Suites Cross Lanes - South Charleston

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
4.7 out of 5, Exceptional, (969)
$113 nightly
The price is $113 total
includes taxes & fees
Sleep Inn & Suites Cross Lanes - South Charleston

About this property

Wyndham Garden Cross Lanes Charleston

Cross Lanes hotel with restaurant
Along with an indoor pool, this hotel has a restaurant and a fitness center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Weekly housekeeping is available.
Wyndham Garden Cross Lanes Charleston offers 136 air-conditioned accommodations with safes and coffee/tea makers. LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Wyndham Garden Cross Lanes Charleston features an indoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and meeting rooms. This business-friendly hotel also offers barbecue grills, a vending machine, and an arcade/game room. Onsite self parking is complimentary.

Wyndham Garden Cross Lanes Charleston has designated areas for smoking.

A complimentary full breakfast is served each morning between 6:00 AM and 9:30 AM.
Wyndham Garden Cross Lanes Charleston has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Communal living room
  • Designated smoking areas
  • Fireplace in lobby
  • Local culture and ecosystem education

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Hot tub
The following facilities are closed on Friday and Saturday:
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per accommodation, per night
Service animals are welcome, and are exempt from fees
2 total (up to 99 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Inn Cross Lanes
Comfort Inn Hotel Cross Lanes
Wyndham Garden Cross Lanes Charleston Hotel
Wyndham Cross Lanes Charleston
Wyndham Garden Cross Lanes Charleston Hotel
Wyndham Garden Cross Lanes Charleston Cross Lanes
Wyndham Garden Cross Lanes Charleston Hotel Cross Lanes

Wyndham Garden Cross Lanes Charleston Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 348 out of 1002 reviews
Rating 8 - Good. 250 out of 1002 reviews
Rating 6 - Okay. 170 out of 1002 reviews
Rating 4 - Poor. 125 out of 1002 reviews
Rating 2 - Terrible. 109 out of 1002 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Chris

Disliked: Property conditions & facilities
Rooms smelled bad and the air or heat did not work.
Stayed 2 nights in Mar 2025

4/10 Poor

Colleen

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room was dirty. Hair in shower. Stain on one bed. Entire hallway smelt like weed
Stayed 1 night in Mar 2025

8/10 Good

Arthur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

Sarah

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very rude, especially a man on the night shift who yelled at my child for sitting in the lobby bc there were several drunks in there and she was only 9! The hotel had Marijuana lingering all over in the halls, people running wild, im fuessing the nearby casino and the in house bar is too blame, the staff did not care and just shrugged when i complained about people yelling and fighting in the halls all hours of the night. Kids could not enjoy the pool from all of the dru k adults. No hot water and our toilet was broken. Noone ever came to fix it and we had to flush it manually the entire time.
Stayed 2 nights in Feb 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

2/10 Terrible

Meredith

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property was very dirty and run down.
Stayed 1 night in Mar 2025

4/10 Poor

Dreama

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
No smoking signs posted everywhere. Check in walk back to my room. The smell of marijana was extremely strong. I went and spoke to staff they were nice but not sure what if anything they did. I was walking down the hallway and a storage room door opened and a pit bull came flying out.. face to face with my 2 year old grand daughter- pit bull was on a leash however the employee was not able to control her dog and had allowed it out of the storage room in front of her with approximately 8 ft leash. I am a dog lover but a dangerous dog should not be handled in that fashion. Found a clean but an adult diaper in the bathroom of my room.Hairdryer was missing.Lights in the bathroom flickered and buzzed. The fan in the bathroom rattled and buzzed. Breakfast was great but I was very disappointed in the quality of this establishment. I travel to this area a couple times a year and I will not be going back to this location. Very disappointed especially since the brand in the past had always exceeded my expectations. I felt like I was in an old action movie in a low rent hotel with the neon sign flashing. Hopefully this establishment will get renovated and maybe some staffing changes
Stayed 1 night in Feb 2025

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Laura

Stayed 1 night in Feb 2025

6/10 Okay

JONELLE

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Hated it

Doors were off the hinges the noise was terrible and too loud outside and inside didn’t get any sleep but the breakfast was great and the staff was friendly
Stayed 1 night in Mar 2025

2/10 Terrible

Randall

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
-I collected ice from the ice machine using the ice bag and ice bucket provided by the hotel, once the ice melted there was black residue floating in the water, either black mold or some other substance which I ingested, the front desk person said something must have been in the bag.. NOT TRUE.. bag had not been opened. I took the container w the water and black stuff in it and showed it to her. I also took a picture of it; there was no hot water for showering the morning following out arrival; the side door was NEVER LOCKED, NEVER SECURE even around midnight; one door remained propped open; the noise ordinance was never enforced; never informed that housekeeping only came in every three days; ran out of eggs for breakfast well before the time for breakfast ended. When these concerns were taken to the front desk, the staff was very nonchalant, never apologized and made statements - like they couldn't control anything. THERE WAS NEVER ANY FOLLOW UP FROM ANY MANAGEMENT. My family was in town for a funeral. We had no choice but to stay 2 days. We spent a total of over $1200.. at that location. VERY DISSATISFIED.. THE BOARD OF HEALTH SHOULD BE NOTIFIED. We WILL NEVER stay there again!!!!
Stayed 2 nights in Mar 2025

8/10 Good

schaneaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Hector

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Convenient and affordable for travelers on road trip.
Stayed 1 night in Mar 2025

10/10 Excellent

Corey

Stayed 1 night in Nov 2024

6/10 Okay

Mindy

Liked: Staff & service
Stayed 1 night in Mar 2025

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

Kyle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room wasn’t cleaned very well. Cotton swabs left in shower. Curtain had some kind of dirt/mud on it.
Stayed 1 night in Mar 2025

2/10 Terrible

Kimberly, Kingwood

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The rooms were ok, but the dog in the room beside us barked and barked and barked. Remind me to ALWAYS request never be put beside someone that brings their dog!
Stayed 1 night in Mar 2025

10/10 Excellent

Katie

Stayed 1 night in Mar 2025

2/10 Terrible

Paige

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hallways smelled of cat pee, the room smelled of mold, which was visible in the heating unit. The shower curtain rod was loose hanging off the wall. The shower water was cold, never got above a Luke warm. At one point our (and others on our floor) room keys stopped working and they gave us new ones without even checking our names etc. which is a security hazard. None of the outside doors locked even though they said there was a keypad entry. I was extremely disappointed.
Stayed 2 nights in Feb 2025

2/10 Terrible

Brandy

Business traveler

Filthy nasty place

The hotel is outdated and is also filthy. There were stains all over the sheets. I’m ok with outdated but not nasty. I ended up going to a different hotel nearby and just losing my money on this one. If I could give 0 stars I would.
Stayed 2 nights in Feb 2025

10/10 Excellent

Samantha

Stayed 2 nights in Feb 2025

6/10 Okay

troy

Stayed 2 nights in Feb 2025

6/10 Okay

Donna

Stayed 1 night in Mar 2025

4/10 Poor

Kristinia

Traveled with family
Disliked: Property conditions & facilities
Was a decent room. The mattress on the bed was older and sunk in on one side. No hot water for a shower or bath.
Stayed 1 night in Mar 2025