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Embassy Suites Charleston

3.5 star property

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Photo gallery for Embassy Suites Charleston

Bar (on property)
Lobby
Lobby
Presidential Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Laundry

Explore the area

Map
300 Court St, Charleston, WV, 25301
  • Charleston Town Center
    ‪2 min walk‬
  • Charleston Coliseum & Convention Center
    ‪7 min walk‬
  • Clay Center for the Arts and Sciences
    ‪10 min walk‬
  • Charleston, WV (CRW-Yeager)
    ‪12 min drive‬

Room options

View all photos for Standard Suite, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Suite, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(49 reviews)
  • 505 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Non Smoking

32-inch LCD TV with cable channels, TV, video-game console

Suite, 2 Double Beds, Non Smoking

  • 518 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Suite, Non Smoking (2 Double Beds with Sofa Bed)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Suite, Non Smoking (2 Double Beds with Sofa Bed)

9.0 out of 10
Wonderful
(44 reviews)
  • City view
  • 505 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, Corner (2 Double Beds with Sofa Bed)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Suite, Corner (2 Double Beds with Sofa Bed)

9.6 out of 10
Exceptional
(9 reviews)
  • 613 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Suite, 1 King Bed (Wellness)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 King Bed (Wellness)

9.0 out of 10
Wonderful
(2 reviews)
  • 630 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Non Smoking, Corner

32-inch LCD TV with cable channels, TV, video-game console

Premium Suite, 2 Double Beds, Non Smoking, Corner

10.0 out of 10
Exceptional
(3 reviews)
  • 630 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking, Corner

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 King Bed, Non Smoking, Corner

  • 630 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

  • 400 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area | 32-inch LCD TV with cable channels, TV, video-game console

Presidential Suite, 1 King Bed

  • 630 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed

  • 518 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(3 reviews)
  • 630 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

9.4 out of 10
Exceptional
(3 reviews)
  • 518 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 518 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible (Hearing)

  • 518 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

32-inch LCD TV with cable channels, TV, video-game console

Suite, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(13 reviews)
  • 518 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Basic Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Basic Room, 1 King Bed, Non Smoking

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

32-inch LCD TV with cable channels, TV, video-game console

Suite, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(16 reviews)
  • 518 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Corner

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Suite, 1 King Bed with Sofa bed, Corner

7.4 out of 10
Good
(12 reviews)
  • 613 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Bar (on property)

Charleston Marriott Town Center

  • Free airport shuttle
  • Pet friendly
  • Restaurant
  • Air conditioning
4.1 out of 5, Very Good, (1003)
The price is $118
per night
$133 total
includes taxes & fees
Apr 21 - Apr 22
Charleston Marriott Town Center

About this property

Embassy Suites Charleston

Charleston hotel with restaurant
This hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free continental breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, self parking, and a business center are onsite.
Embassy Suites Charleston offers 253 air-conditioned accommodations with laptop-compatible safes and video-game consoles. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Embassy Suites Charleston features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast and manager's reception are offered (may not be available daily). Public areas are equipped with complimentary wireless Internet access.

This hotel offers access to a business center and meeting rooms. This business-friendly hotel also offers a vending machine, multilingual staff, and concierge services. For a surcharge, an airport shuttle during limited hours is offered to guests. Onsite parking is available (surcharge).

Guests are offered a complimentary continental breakfast. A complimentary manager's reception is offered each day.
Embassy Suites Charleston has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 15 per night)
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:00 PM
  • Self parking on site (USD 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1997
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Airport shuttle fee: USD 5.00 per person (one-way)
  • Airport shuttle fee per child: USD 5.00 (one-way), (from 5 to 10 years old)
  • Self parking fee: USD 15.00 per night
  • Nearby parking fee: USD 15.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charleston Embassy Suites
Embassy Suites Charleston
Embassy Suites Hotel Charleston
Embassy Suites Historic Charleston Hotel Charleston
Embassy Suites Charleston Hotel
Embassy Suites Charleston Hotel
Embassy Suites Charleston Charleston
Embassy Suites Charleston Hotel Charleston

Embassy Suites Charleston Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 640 out of 1120 reviews
Rating 8 - Good. 234 out of 1120 reviews
Rating 6 - Okay. 108 out of 1120 reviews
Rating 4 - Poor. 64 out of 1120 reviews
Rating 2 - Terrible. 74 out of 1120 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and clean. The only thing that was wrong the light/fan in the bathroom didn't work.
Stayed 3 nights in Jan 2025

10/10 Excellent

Megan

Traveled with family
Liked: Amenities
We had a great stay! Rooms were nice and the staff was great. :)
Stayed 2 nights in Jan 2025

6/10 Okay

Markieta

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The hotel needs a renovation ASAP! Especially the bathrooms. There should never be carpet in a hotel if you ask me. Does this ever get cleaned? There was a red stain on the carpet near the beds in our room. The beds were clean and comfortable; and were recently replaced per the staff. The bathtub/shower was dirty and stained … rust I was told but who cares, replace it, especially when you know it’s a problem. The evening reception drinks/snacks were a nice perk. The openness of the lobby was nice but in January it was freezing, I suppose due to the door opening and closing. Overall, the hotel was decent but it needs an update and you should not have to pay $15 to park in a parking garage.
Stayed 2 nights in Jan 2025

6/10 Okay

Jen

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Just so-so, not very clean and needs maintenance
We had several issues during our stay. Mostly surrounding cleanliness and disrepair in our room. First, we booked a suite with two queen beds and a pull out sofa. We were put in a suite with two full beds and pull out sofa. The beds were too small for our kids to share, so we opted to put them on the pull out sofa. Upon pulling out the bed, we noticed a sizable stain, hair, and an empty soda bottle. Obviously this wasn’t touched by the cleaning staff. There were also several other places that obviously were not cleaned - coffee drips on cabinets, etc. There was only one remote for the two TVs. We were also provided with just a tiny bit of toilet paper and no back-up roll. We texted the front desk who had checked in earlier with us and they didn’t respond until the next day. The sink in the bathroom didn’t drain well, and would fill up with water when using it. There was rust and mold/mildew in the bathtub. Parking is also $15 a night, which wasn’t disclosed in the listing. There is only one bank of elevators and it was crowded when we stayed so we were waiting 5+ minutes every time we used it. There are no stairs to take you up to the 2nd floor, so we couldn’t even skip the elevator. Overall, we were okay in this room, but we were not impressed with our stay here. Cleanliness and elevator being the major downsides.
Stayed 2 nights in Jan 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay very much.
Stayed 1 night in Jan 2025

10/10 Excellent

Ryan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Jonell

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel and was extremely disappointed with the service. The staff were unhelpful and seemed uninterested in providing any assistance during my stay. To make matters worse, there was no bath soap provided in the room—something so basic that every hotel should have ready for its guests. Overall, it felt like the hotel didn’t care about offering even the minimum level of hospitality. I won’t be returning and wouldn’t recommend this place to others! **Update** No one brought us body soap that morning nor called to see if we still need some. Also, the breakfast was horrible. Pork was the only meat to choose from, no syrup available for pancakes and they had one person on the omelette station (with a line out the door). Location is the only reason the Embassy deserves 2 stars!!!
Stayed 1 night in Dec 2024

2/10 Terrible

Majid, Tampa

Stayed 1 night in Dec 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service
Nice hotel
Stayed 2 nights in Dec 2024

2/10 Terrible

Daryl

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Would not stay here again
We were greeted with unexpected fees and charges. We had to pay $15 for parking even though parking was included in the hotels.com room listing. We were charged over $45 more than we were told at booking with fees. We arrived after dark & had to park in a parking ramp behind the hotel. It is not well lit & there is a dark alley between the ramp and the hotel. Everything is roped off with caution tape & it felt very unsafe with small children. Our window was easy to open and had no screen - also extremely unsafe. Breakfast was decent. There was no way to use the carts to carry luggage because of the parking situation. Pool area was dirty. Would not stay here again & will no longer be using hotels.com after this vacation.
Stayed 1 night in Dec 2024

8/10 Good

Aned

Stayed 1 night in Dec 2024

2/10 Terrible

Kevin

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was around 80-85°F and no climate control. Very uncomfortable.
Stayed 1 night in Dec 2024

10/10 Excellent

Darian

Stayed 1 night in Dec 2024

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Sarah, Wilmington

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
One out of three elevators were broke and you can only go to upper floors in elevator. Stairs stop at floor 2. The open interior means the noise level reaches your room door so those that slept on the pullout couch were kept up by the loud music in lobby and/or meeting rooms. Desk staff were not very friendly; some staff at bar and breakfast acted annoyed. Location is frustrating surrounded by one way streets and long city blocks--but that's a planning problem. Parking is paid and uncovered, requiring a walk around the block. Not ideal to stay during winter.
Stayed 1 night in Dec 2024

2/10 Terrible

Joe

Horrible
I'm sorry to tell you, that this is the worst hotel stay we have had in a long time... especially for over $200. Our non-smoking room smelled like smoke and, worse, mold. The bathroom was moldy and horrendous. The bathroom faucets are loose and ready to fall off. The only good thing I can think of to say is the sheets and towels did appear clean. However, the bedroom lights flickered so we could not turn them all on. The elevator situation, not working when we arrived, should have been a clue. And, the ice machine on our floor did not work. Overall I expected much more from a Hilton property. We are extremely disappointed.
Stayed 1 night in Dec 2024

2/10 Terrible

Thomas

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog food all over floor in my room. Large dogs barking and growling and lunging at other guests. Hotel mgmt says “Nothing we can do” Hotel should block off rooms where pets are allowed, but they don't try to manage it at all.
Stayed 1 night in Dec 2024

10/10 Excellent

BRIAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful very impressive wonderful breakfast
Stayed 2 nights in Dec 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Deborah

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2024

10/10 Excellent

Dan

Stayed 1 night in Dec 2024

10/10 Excellent

Agustina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are big, comfortable and very clean. The staff was helpful and friendly. We also used the hotel shuttle to go see the Christmas lights at the ball park, the driver was extremely kind and helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Elana

Stayed 1 night in Dec 2024