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Cabañas Cascadas Encantadas

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cabañas Cascadas Encantadas

Lake
Exterior
Triple Room, Multiple Beds | Bed sheets
Property grounds
Exterior

Reviews

3.6 out of 10

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Laundry
  • Parking included

Explore the area

Map
Localidad Benito Juarez, Catemaco, VER, 95870
  • Laguna Catemaco
    5 min walk
  • Los Tuxtlas Biosphere Reserve
    7 min walk
  • Poza Reyna Lagoon
    13 min drive

Room options

View all photos for Triple Room, Multiple Beds

Triple Room, Multiple Beds | Bed sheets

Triple Room, Multiple Beds

  • Sleeps 6
  • 3 Double Beds and 1 King Bed

View all photos for Double Room, 2 Double Beds

Bed sheets

Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About this property

Cabañas Cascadas Encantadas

Catemaco hotel with restaurant
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, tour/ticket assistance, and a garden are onsite.
Cabañas Cascadas Encantadas offers 12 accommodations. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Catemaco hotel also offers an outdoor pool, multilingual staff, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

Cabañas Cascadas Encantadas has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8 AM and 11 AM.
Cascadas Encantadas - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 90 for adults and MXN 85 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Cascadas Encantadas

Things to do

  • Ecotours
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 steps to reach entrance
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Limited room service

Policies

Check-in

Check-in start time: 8:30 AM; Check-in end time: 10 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 8 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 90 for adults and MXN 85 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
Safety features at this property include a first aid kit

We should mention

This property does not have elevators
There is no hot water on site

Property is also known as

Cabañas Cascadas Encantadas Hotel Catemaco
Cabañas Cascadas Encantadas Hotel
Cabañas Cascadas Encantadas Catemaco
Cabañas Cascadas Encantadas
Cabanas Cascadas Encantadas
Cabañas Cascadas Encantadas Hotel
Cabañas Cascadas Encantadas Catemaco
Cabañas Cascadas Encantadas Hotel Catemaco

Cabañas Cascadas Encantadas Reviews

Reviews

3.6
Rating 10 - Excellent. 0 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 3 out of 4 reviews" "

5.0/10

Cleanliness

3.6/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Adolfo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable el lugar. La comida muy buena y barata
Stayed 1 night in Sep 2022

2/10 Terrible

Daniela

Disliked: Staff & service
Stayed 2 nights in Jan 2022

2/10 Terrible

Daniela

Traveled with family
Disliked: Staff & service
Me llevo una muy mala experiencia con este lugar. Hice mi reservación y no fue respetada. Ya que iba a llegar por la noche, llamé dos horas antes para avisar al establecimiento, me contestaron y me dijeron que no había ningún problema. Llegamos a las 11:00 de la noche y al llegar me informaron que el hotel estaba sobrevendido, que ya no había lugares disponibles, sin embargo a mi ya me habían hecho el cargo. El personal del hotel nos informó que nuestro problema era un problema común con la persona del hotel que gestiona las reservas online. No fuimos los únicos que encontraron el hotel overbooked, pues al parecer otra persona tuvo el mismo problema el mismo día. Contacté con expedia para revisar el tema del reembolso y al contactar expedia con el hotel, dan como excusa que no hay cuartos porque tuvieron una tormenta, lo cual también es falso. Es por esto que no recomiendo este hotel si tu reserva es vía online, ya que no hay seriedad en el servicio a cliente.
Stayed 2 nights in Jan 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las condiciones de todo este sitio son muy malas, desde la limpieza, instalaciones, supuesta alberca, etc. lo único es la atención de los encargados, que son amables. Tuve que estar solo una noche y perder las dos restantes ya que ni siquiera quisieron hacer la devolución. No se confien de las fotos las condiciones de todo este sitio no son adecuadas.
Stayed 3 nights in Dec 2019