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SureStay Hotel by Best Western Castlegar

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Castlegar

Exterior
Lobby
Premium bedding, Select Comfort beds, laptop workspace, blackout drapes
Suite, 2 Queen Beds, Non Smoking, Kitchenette | Premium bedding, Select Comfort beds, laptop workspace, blackout drapes
Room amenity

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry

Explore the area

Map
1810 8th Avenue, Castlegar, BC, V1N2Y2
  • Spirit Square
    ‪4 min drive‬
  • Doukhobor Discovery Centre
    ‪4 min drive‬
  • Kootenay Gallery
    ‪4 min drive‬
  • Castlegar, BC (YCG)
    ‪4 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking, Kitchenette

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(16 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Economy Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Economy Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Pet Friendly)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

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Exterior

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The price is $88
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$103 total
includes taxes & fees
Feb 19 - Feb 20
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About this property

SureStay Hotel by Best Western Castlegar

Castlegar hotel close to Kootenay Gallery
This hotel features a restaurant, a bar/lounge, and a conference center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
SureStay Hotel by Best Western Castlegar offers 58 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Select Comfort beds feature premium bedding. 30-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and meeting rooms. Event facilities measuring 2497 square feet (232 square meters) include a conference center. This hot springs hotel also offers a library, barbecue grills, and a vending machine. Onsite self parking is complimentary.

SureStay Hotel by Best Western Castlegar has designated areas for smoking.

A complimentary on-the-go breakfast is served each morning between 6 AM and 10 AM.
The Grand Buddha Bistro - This bistro specializes in Thai cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Grand Buddha Bistro

Things to do

  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (2,497 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • In the mountains
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1981
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from January 2 2025 to February 28 2025 (dates subject to change):
  • Breakfast
The property will be renovating from January 2 2025 to February 28 2025 (completion date subject to change). The following areas are affected:
  • Front desk
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per pet (varies based on length of stay), plus a deposit of CAD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per stay
  • Breakage deposit: CAD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Fireside Castlegar
Fireside Inn Hotel Castlegar
Surestay By Best Castlegar
Fireside Inn Hotel Conference Centre
SureStay Hotel by Best Western Castlegar Hotel
SureStay Hotel by Best Western Castlegar Castlegar
SureStay Hotel by Best Western Castlegar Hotel Castlegar

SureStay Hotel by Best Western Castlegar Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 244 out of 784 reviews
Rating 8 - Good. 349 out of 784 reviews
Rating 6 - Okay. 122 out of 784 reviews
Rating 4 - Poor. 46 out of 784 reviews
Rating 2 - Terrible. 23 out of 784 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Greg

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

6/10 Okay

Erin

Traveled with family and small children, Business traveler
Disliked: Cleanliness, property conditions & facilities
This is a very basic hotel, it was clean enough for one night, but the bathroom was not clean when we arrived to our room, with dried urine drips on the toilet seat, hairs on the floor in the bathroom and the room smelled badly of smoke. The beds were comfortable, and the shower was hot, but as mentioned in other reviews the heater fan is so loud that it made it difficult to get a good nights sleep…. I regret not bringing earplugs. Overall it is a basic, clean enough budget hotel.
Stayed 1 night in Nov 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castlegar Hotel
A good solid hotel choice in Castlegar, nothing fancy but clean and has everything you need. Breakfast is pretty basic.
Stayed 2 nights in Oct 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Agustin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice.
Stayed 1 night in Oct 2024

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was quiet, could use a facelift but was very clean and the staff were very friendly. I would definitely go back for a stay.
Stayed 1 night in Oct 2024

8/10 Good

Rick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel - enjoyed our stay
Stayed 2 nights in Oct 2024

6/10 Okay

Nicole

Traveled with partner
The ice bucket leaked overnight all over the dresser. There was only one facecloth. The clock alarm went off at around 1 am and I could not easily turn it off…. Could not fall back asleep.
Stayed 1 night in Sep 2024

8/10 Good

Jane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good but the shower needs some fixing. It's so old and looks dirty because of it, can help but think it's dirty. I had to put plastic bags on my feet because I couldn't get over how dirty the shower looks.
Stayed 1 night in Sep 2024

8/10 Good

Kyla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay when I'm going through town
Stayed 1 night in Sep 2024

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Signe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is anice property very convenient to the highway. Staff are very helpful. Breakfast was good with waffles, fruit, yogurts and toast. Coffee was very good. The property is two stories without an elevator so request main floor if you have mobility issues. Would stay here again
Stayed 1 night in Sep 2024

6/10 Okay

Larry

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
My Top Sheets of both of my Queen Beds were dirty and frayed. The Breakfast Lady in the morning did not change the overflowing garbage can in the breakfast area. Nor did she clean the waffle maker or tables that desperately needed it.
Stayed 3 nights in Sep 2024

6/10 Okay

Melvin E

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was fine, it was the other guests who were noisy late at night that ruined the experience.
Stayed 1 night in Sep 2024

10/10 Excellent

Clark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the bed was comfortable. Check in staff were very friendly and helpful. Lots of dining options very close by. Would stay here again.
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopover
Room was clean and the bed was comfortable. Unfortunately we were on the lower floor of a two story building and could hear the people walking about above us. Our toilet didnt flush very well and I alerted the front desk when we checked out. Breakfast was OK,
Stayed 1 night in Sep 2024

4/10 Poor

AMIR

Stayed 1 night in Sep 2024

6/10 Okay

Brian

Stayed 1 night in Aug 2024

10/10 Excellent

Monica

Stayed 1 night in Aug 2024

8/10 Good

Lorne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Sep 2024

8/10 Good

Lorne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Francis

Stayed 1 night in Jun 2024

6/10 Okay

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like to have to carry luggage upstairs
Stayed 2 nights in Sep 2024

6/10 Okay

Larry

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The noise of the guests on the 2nd floor was terrible. Not just one guest, you could hear everything. Also barking dogs
Stayed 1 night in Sep 2024

6/10 Okay

Joanne

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Housekeeping wasn’t adequate
Stayed 6 nights in Sep 2024