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SureStay Hotel by Best Western Castlegar

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Castlegar

Exterior
Free daily continental breakfast
Room amenity
Lobby
Suite, 2 Queen Beds, Non Smoking, Kitchenette | Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry
  • Pet friendly
$88
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
1810 8th Avenue, Castlegar, BC, V1N2Y2
  • Kootenay Gallery
    ‪2 min drive‬
  • Doukhobor Discovery Centre
    ‪2 min drive‬
  • Selkirk College
    ‪8 min drive‬
  • Castlegar, BC (YCG)
    ‪2 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Kitchenette

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking, Kitchenette

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

8.0 out of 10
Very good
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(26 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Economy Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Economy Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Pet Friendly)

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Castlegar

Castlegar hotel close to Kootenay Gallery
This hotel features a restaurant, a bar/lounge, and a conference center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
SureStay Hotel by Best Western Castlegar offers 58 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Select Comfort beds feature premium bedding. 30-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and meeting rooms. Event facilities measuring 2497 square feet (232 square meters) include a conference center. This hot springs hotel also offers a library, barbecue grills, and a vending machine. Onsite self parking is complimentary.

SureStay Hotel by Best Western Castlegar has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6 AM and 9:00 AM.
The Grand Buddha Bistro - This bistro specializes in Thai cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Grand Buddha Bistro

Things to do

  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (2,497 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • In the mountains
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1981
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per pet (varies based on length of stay), plus a deposit of CAD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per stay
  • Breakage deposit: CAD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Fireside Castlegar
Fireside Inn Hotel Castlegar
Surestay By Best Castlegar
Fireside Inn Hotel Conference Centre
SureStay Hotel by Best Western Castlegar Hotel
SureStay Hotel by Best Western Castlegar Castlegar
SureStay Hotel by Best Western Castlegar Hotel Castlegar

SureStay Hotel by Best Western Castlegar Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 277 out of 880 reviews
Rating 8 - Good. 386 out of 880 reviews
Rating 6 - Okay. 142 out of 880 reviews
Rating 4 - Poor. 48 out of 880 reviews
Rating 2 - Terrible. 27 out of 880 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff were very helpful and friendly. The breakfast was ample and varied. We would definitely stay there again.
Stayed 1 night in May 2025

8/10 Good

Travis

Stayed 1 night in Apr 2025

4/10 Poor

Wesley

Disliked: Cleanliness, property conditions & facilities
Toilet kept breaking, shower worked poorly, housekeeping didn’t come.
Stayed 2 nights in May 2025

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Dennis

Traveled with family

Barely acceptable

The breakfast has improved from awful to just acceptable. The room is small. Bathroom is tiny. Pillows are blocks of rubber.
Stayed 1 night in May 2025

6/10 Okay

Donghyen

Liked: Cleanliness, staff & service, property conditions & facilities
Bed is not stable
Stayed 1 night in May 2025

6/10 Okay

Ming

Traveled with family
Disliked: Property conditions & facilities
This hotel does not have lift. My mom is over 80 years old, we asked for a first floor room, the hotel could not offer us a room in first floor. It was so difficult for my mom to go to the room in second floor.
Stayed 1 night in May 2025

2/10 Terrible

Maneet

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear SureStay Management, I am writing to express my disappointment following my recent stay at your Castlegar location. I visit Castlegar annually for work and, on this occasion, decided to bring my family along and try your hotel. We booked two rooms and were initially impressed by the friendly and helpful front desk staff upon check-in. However, our experience the next morning in the breakfast area was very disappointing. My family and I (a group of six) arrived approximately 40 minutes before breakfast was scheduled to end. At that time, there were no eggs or sausages available. When we politely asked a female staff member if there would be a refill, she responded curtly that breakfast was ending soon and offered no further assistance. What was particularly upsetting was the difference in attitude: while this staff member interacted pleasantly with other guests, she addressed my family with brief, unfriendly replies. This made us feel unwelcome and, as an ethnic minority, we could not help but feel that we were being treated differently. This experience left a negative impression on both myself and my family. Unfortunately, I cannot recommend SureStay Castlegar to my colleagues or family members based on this visit. I hope you will take this feedback seriously and address the staff conduct to ensure all guests are treated with respect and courtesy. Sincerely, Maneet Virk
Stayed 1 night in May 2025

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were clean and comfortable , breakfast was very basic , be nice to have fresh scrambled eggs and bacon. Cold plain breakfast.
Stayed 1 night in May 2025

10/10 Excellent

Anshika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
I was only there for two nights but every thing was fine. No issues.
Stayed 1 night in May 2025

10/10 Excellent

Jean-Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice had all the usual ameneties. Continental breakfast included (hard boiled eggs). Friendly staff. Hotel was recently refurbished. Good choice. Nothing negative.
Stayed 1 night in Apr 2025

8/10 Good

David

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite busy and noisy. Could hear people walking above us and lots of noise from parking lot with people hollering. We were in the property's front and not as quiet s the back where we had previously stayed.
Stayed 1 night in Apr 2025

8/10 Good

Habin

Stayed 1 night in Apr 2025

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Wen-Fei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

BARBARA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Bruce

Traveled with family
Liked: Cleanliness, staff & service
The service was great. This is a tired property in some areas of the interior and the rooms. The bathroom has been updates - this is well done. No doubt, I would stay here again as the reception was very professional and appreciated. Breakfast had many choices and the areas were clean. Good job! Thank you.
Stayed 1 night in Apr 2025

10/10 Excellent

Travis

Stayed 1 night in Apr 2025

10/10 Excellent

David

Stayed 1 night in Apr 2025

6/10 Okay

Shaundra

Stayed 1 night in Apr 2025

6/10 Okay

Karamjit

Business traveler
asked the staff for printed invoice, he did not provide.
Stayed 1 night in Apr 2025

2/10 Terrible

Kelly

Business traveler
Disliked: Cleanliness, room comfort

Awful bed

The bed in the room was so awful. Wasn’t level Kept falling towards one side Worst bed I even slept in.
Stayed 1 night in Apr 2025