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SureStay Hotel by Best Western Castlegar

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Hotel by Best Western Castlegar

Exterior
Suite, 2 Queen Beds, Non Smoking, Kitchenette | Premium bedding, Select Comfort beds, laptop workspace, blackout drapes
Suite, 2 Queen Beds, Non Smoking, Kitchenette | Premium bedding, Select Comfort beds, laptop workspace, blackout drapes
Premium bedding, Select Comfort beds, laptop workspace, blackout drapes
Room amenity

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry
  • Breakfast included
  • Housekeeping
  • Pet friendly

Explore the area

Map
1810 8th Avenue, Castlegar, BC, V1N2Y2
  • Spirit Square
    4 min drive
  • Doukhobor Discovery Centre
    4 min drive
  • Kootenay Gallery
    4 min drive
  • Castlegar, BC (YCG)
    4 min drive

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Economy Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Economy Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

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Exterior

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includes taxes & fees
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About this property

SureStay Hotel by Best Western Castlegar

Castlegar hotel close to Kootenay Gallery
This hotel features a restaurant, a bar/lounge, and a conference center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
SureStay Hotel by Best Western Castlegar offers 58 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Select Comfort beds feature premium bedding. 30-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and meeting rooms. Event facilities measuring 2497 square feet (232 square meters) include a conference center. This hot springs hotel also offers a library, barbecue grills, and a vending machine. Onsite self parking is complimentary.

SureStay Hotel by Best Western Castlegar has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6 AM and 10 AM.
The Grand Buddha Bistro - This bistro specializes in Thai cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Grand Buddha Bistro

Things to do

  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (2,497 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • In the mountains
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1981
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per pet (varies based on length of stay), plus a deposit of CAD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per stay
  • Breakage deposit: CAD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Fireside Castlegar
Fireside Inn Hotel Castlegar
Surestay By Best Castlegar
Fireside Inn Hotel Conference Centre
SureStay Hotel by Best Western Castlegar Hotel
SureStay Hotel by Best Western Castlegar Castlegar
SureStay Hotel by Best Western Castlegar Hotel Castlegar

SureStay Hotel by Best Western Castlegar Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 243 out of 776 reviews" "
Rating 8 - Good. 345 out of 776 reviews" "
Rating 6 - Okay. 121 out of 776 reviews" "
Rating 4 - Poor. 44 out of 776 reviews" "
Rating 2 - Terrible. 23 out of 776 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were told we booked the small room, got the room on the corner wasn’t small at all! What a cute room! I would gladly stay in it a week or more.
Stayed 1 night in Aug 2024

4/10 Poor

Melissa

Disliked: Amenities, property conditions & facilities
The room I had was on the back side of the property. It had very poor internet connectivity which was something I had called to inquire about prior to booking and was told it was great. There was a large gap between the door and door frame where flies and wasps were getting into the room. They did end up moving me me but I was not comfortable here
Stayed 2 nights in Aug 2024

10/10 Excellent

Koji

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Krystal

Liked: Staff & service
Just an average hotel. We got in late and had to leave early so didn’t get much of a chance to explore the area.
Stayed 1 night in Aug 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Jeremy

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Some stains on the sheets and rips in comforters on both beds. Staff was very friendly and very helpful. There was a lot of flies and wasps outside the doors by parking lot. The kitchenette really didn't have much for utensils and pans. Had to buy a knife because there's was dull and no cutting board.
Stayed 5 nights in Aug 2024

8/10 Good

Barb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only concern was that there is no elevator and had to carry our luggage to the second floor, the breakfast and facilities were very good and clean, would stay here again.
Stayed 1 night in Jul 2024

2/10 Terrible

Cory

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Perry

Traveled with partner
Liked: Staff & service
The room was in back side of building, they had garbage container there and we had real problem with wasps... terrible. The pillows in the room were bad...
Stayed 1 night in Aug 2024

8/10 Good

Shari

Traveled with family
Liked: Cleanliness, staff & service
rooms were nice and if I needed something they always helped. pipes were a bit noisy
Stayed 5 nights in Aug 2024

10/10 Excellent

Dyana Musfelt

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything superb!
Stayed 1 night in Jul 2024

6/10 Okay

Lisa

Stayed 2 nights in Jul 2024

10/10 Excellent

Dan

Business traveler
Liked: Amenities
Great stay!
Stayed 1 night in Jul 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
We were situated at the back of the building where all the recycle and garage containers are. Your not looking at a tidy area for sure. The other thing was the bed. Very uncomfortable.
Stayed 1 night in Jul 2024

2/10 Terrible

Dennis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE
Our room was filthy!! You had to keep your shoes on in the room as the floor was filthy. We couldn't wear shoes to bed, so when you had to walk on these filthy floors your feet came out black from the dirt. This was a pet friendly room we were forced into even though we had ne pet and wanted to be moved. The Hotel refused. We ended up with flea bites and a allergic reaction to the dog dirt and hair in the room. This on top of torn sheets as well. The breakfast in this hotel was the WORST that we have experienced on our weeks of travel so far. We will never return to this horrible hotel.
Stayed 1 night in Jul 2024

8/10 Good

Patricia Ruth, Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

SHEILA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Travis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Allen

Liked: Property conditions & facilities, room comfort
Shower was dingy, awkward and small, floors were very dirty but everything else was good
Stayed 1 night in Jul 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service
Check in was good and the room we were given was around the back, away from the street, and quite large. I appreciated no carpet and having a chair to sit in. The bathroom had a very old, TINY shower but good water pressure. That night there was a very loud concert around the corner so we weren’t able to sleep until 10:30 but they did obey the quiet hours.
Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall great and easy. But no hand soap in the bathroom which was a pet peeve.
Stayed 1 night in Jul 2024

10/10 Excellent

Sheila

Stayed 1 night in Jul 2024

8/10 Good

Gina

Traveled with partner
Liked: Cleanliness, staff & service
Dated property but clean. Beds were very comfortable and the staff friendly. Good enough for an overnight during a road trip.
Stayed 1 night in Jul 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing thru
This was a one night stop while driving from Waterton to Vancouver. Pros: Room was large! Tons of room for all our gear including a separate little area with a mini fridge (with a freezer that worked!), microwave, small sink, and coffee pot. The AC was awesome (it was over 100 degrees F/39C! The breakfast was lovely and just enough without being overwhelming. Cons: Our room was in the back (initially a huge pro so we didn't hear any road noise). The amount of flies and bees surrounding our vehicle was a nuisance but it was the smell of the dumpsters nearby that was nauseating. I'm guessing this is only a summer issue due to the heat. It didn't bother me as much as it did my husband. I would stay again but my husband said no way. The staff was lovely and hard working. I appreciated their attention to detail and getting us checked in a few minutes early.
Stayed 1 night in Jul 2024