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SureStay Hotel by Best Western Castlegar

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for SureStay Hotel by Best Western Castlegar

Exterior
Suite, 2 Queen Beds, Non Smoking, Kitchenette | Premium bedding, Select Comfort beds, laptop workspace, blackout drapes
Room amenity
Lobby
Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry

Explore the area

Map
1810 8th Avenue, Castlegar, BC, V1N2Y2
  • Spirit Square
    4 min drive
  • Doukhobor Discovery Centre
    4 min drive
  • Grand Buddha Bistro
    1 min walk
  • Castlegar, BC (YCG)
    4 min drive

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Economy Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Economy Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

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Exterior

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The price is $97
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$113 total
includes taxes & fees
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About this property

SureStay Hotel by Best Western Castlegar

Castlegar hotel close to Kootenay Gallery
This hotel features a restaurant, a bar/lounge, and a conference center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
SureStay Hotel by Best Western Castlegar offers 58 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Select Comfort beds feature premium bedding. 30-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and meeting rooms. Event facilities measuring 2497 square feet (232 square meters) include a conference center. This hot springs hotel also offers a library, barbecue grills, and a vending machine. Onsite self parking is complimentary.

SureStay Hotel by Best Western Castlegar has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6 AM and 10 AM.
The Grand Buddha Bistro - This bistro specializes in Thai cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Grand Buddha Bistro

Things to do

  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (2,497 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • In the mountains
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1981
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per pet (varies based on length of stay), plus a deposit of CAD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per stay
  • Breakage deposit: CAD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Fireside Castlegar
Fireside Inn Hotel Castlegar
Surestay By Best Castlegar
Fireside Inn Hotel Conference Centre
SureStay Hotel by Best Western Castlegar Hotel
SureStay Hotel by Best Western Castlegar Castlegar
SureStay Hotel by Best Western Castlegar Hotel Castlegar

SureStay Hotel by Best Western Castlegar Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 244 out of 781 reviews" "
Rating 8 - Good. 347 out of 781 reviews" "
Rating 6 - Okay. 122 out of 781 reviews" "
Rating 4 - Poor. 45 out of 781 reviews" "
Rating 2 - Terrible. 23 out of 781 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Signe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is anice property very convenient to the highway. Staff are very helpful. Breakfast was good with waffles, fruit, yogurts and toast. Coffee was very good. The property is two stories without an elevator so request main floor if you have mobility issues. Would stay here again
Stayed 1 night in Sep 2024

6/10 Okay

Larry

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
My Top Sheets of both of my Queen Beds were dirty and frayed. The Breakfast Lady in the morning did not change the overflowing garbage can in the breakfast area. Nor did she clean the waffle maker or tables that desperately needed it.
Stayed 3 nights in Sep 2024

6/10 Okay

Melvin E

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was fine, it was the other guests who were noisy late at night that ruined the experience.
Stayed 1 night in Sep 2024

10/10 Excellent

Clark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the bed was comfortable. Check in staff were very friendly and helpful. Lots of dining options very close by. Would stay here again.
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopover
Room was clean and the bed was comfortable. Unfortunately we were on the lower floor of a two story building and could hear the people walking about above us. Our toilet didnt flush very well and I alerted the front desk when we checked out. Breakfast was OK,
Stayed 1 night in Sep 2024

4/10 Poor

AMIR

Stayed 1 night in Sep 2024

6/10 Okay

Brian

Stayed 1 night in Aug 2024

10/10 Excellent

Monica

Stayed 1 night in Aug 2024

8/10 Good

Lorne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Sep 2024

6/10 Okay

Francis

Stayed 1 night in Jun 2024

6/10 Okay

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like to have to carry luggage upstairs
Stayed 2 nights in Sep 2024

6/10 Okay

Larry

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The noise of the guests on the 2nd floor was terrible. Not just one guest, you could hear everything. Also barking dogs
Stayed 1 night in Sep 2024

6/10 Okay

Joanne

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Housekeeping wasn’t adequate
Stayed 6 nights in Sep 2024

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone smiling & helpful
Stayed 1 night in Sep 2024

10/10 Excellent

Marjory

Traveled with partner
Wonderful comfy beds and very clean. Desk/breakfast staff very accommodating even though they were working alone.Great service! Thank you
Stayed 1 night in Sep 2024

10/10 Excellent

Linda

Front desk very accommodating
Stayed 1 night in Sep 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for a short stop
Stayed 1 night in Sep 2024

10/10 Excellent

KE TAM

Liked: Property conditions & facilities
In general,I like this hotel !
Stayed 1 night in Sep 2024

10/10 Excellent

Prabhsimran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Sep 2024

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service
Older property but clean and comfortable. Lots of road noise.
Stayed 1 night in Aug 2024

8/10 Good

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel except for shower. Very small. Only curtain & not very attractive.
Stayed 1 night in Aug 2024

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were told we booked the small room, got the room on the corner wasn’t small at all! What a cute room! I would gladly stay in it a week or more.
Stayed 1 night in Aug 2024

4/10 Poor

Melissa

Disliked: Amenities, property conditions & facilities
The room I had was on the back side of the property. It had very poor internet connectivity which was something I had called to inquire about prior to booking and was told it was great. There was a large gap between the door and door frame where flies and wasps were getting into the room. They did end up moving me me but I was not comfortable here
Stayed 2 nights in Aug 2024

10/10 Excellent

Koji

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024