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Crown Columbia Hotel, BW Premier Collection

3.5 star property

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Lobby
Suite, 1 King Bed, Non Smoking, Kitchen (Queen sofabed) | Private kitchen | Fridge, microwave, coffee/tea maker
Lobby
Exterior
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Bar
  • Pet friendly
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
1399 Bay Ave, Trail, BC, V1R 4A7
  • Trail Memorial Centre
    ‪4 min walk‬
  • Gyro Park
    ‪2 min drive‬
  • Red Mountain Resort
    ‪15 min drive‬
  • Trail, BC (YZZ-Trail Regional)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Queen sofabed)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Accessible, Bathtub (Queen sofabed)

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

Suite, Multiple Beds, Non Smoking, Kitchen (Living Room) | In-room safe, laptop workspace, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

10.0 out of 10
Exceptional
(1 review)
  • 540 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking (Living Room;Queen sofabed)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking (Living Room;Queen sofabed)

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Queen sofabed)

Suite, Multiple Beds, Non Smoking, Kitchen (Queen sofabed) | Private kitchen | Fridge, microwave, coffee/tea maker

Suite, Multiple Beds, Non Smoking, Kitchen (Queen sofabed)

  • 659 sq ft
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (Queen sofabed)

Suite, 1 King Bed, Non Smoking, Kitchen (Queen sofabed) | In-room safe, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Kitchen (Queen sofabed)

10.0 out of 10
Exceptional
(3 reviews)
  • 540 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (Living Room;Queen sofabed)

Suite, 1 King Bed, Non Smoking, Kitchen (Living Room;Queen sofabed) | In-room safe, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Kitchen (Living Room;Queen sofabed)

8.0 out of 10
Very good
(1 review)
  • 427.0 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Kitchen (Dining Table;Queen sofabed)

Room, 1 King Bed, Non Smoking, Kitchen (Dining Table;Queen sofabed) | In-room safe, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking, Kitchen (Dining Table;Queen sofabed)

  • 440 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen

Suite, Multiple Beds, Non Smoking, Kitchen | Private kitchen | Fridge, microwave, coffee/tea maker

Suite, Multiple Beds, Non Smoking, Kitchen

  • 620 sq ft
  • Sleeps 4
  • 2 King Beds

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About this property

Crown Columbia Hotel, BW Premier Collection

3.5-star Trail hotel with bar/lounge
This smoke-free hotel features a bar/lounge, a business center, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out and a banquet hall are onsite. Housekeeping is available on request.
Crown Columbia Hotel, BW Premier Collection offers 27 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Wireless Internet access is complimentary. This 3.5-star property offers access to a business center and 2 meeting rooms. A bar/lounge is on site where guests can unwind with a drink. This Trail hotel also offers express check-out and an elevator. Onsite uncovered self parking is complimentary.

Crown Columbia Hotel, BW Premier Collection is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • In the mountains
  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Built in 1929
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 40 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 44 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 300 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CAD 40 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Crown Columbia Hotel, BW Premier Collection Hotel
Crown Columbia Hotel, BW Premier Collection Trail
Crown Columbia Hotel, BW Premier Collection Hotel Trail

Crown Columbia Hotel, BW Premier Collection Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 103 out of 134 reviews
Rating 8 - Good. 25 out of 134 reviews
Rating 6 - Okay. 5 out of 134 reviews
Rating 4 - Poor. 1 out of 134 reviews
Rating 2 - Terrible. 0 out of 134 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a suite with a kitchenette, which had most everything you would need in a kitchen. Everything was nice and clean. Also it had two TVs, a bathroom with a door ,2 king beds, couldn’t ask for anything better. Oh and a coffee bar in the lounge.
Stayed 1 night in Nov 2024

10/10 Excellent

gagan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only place ill stay in Trail!!!
Stayed 3 nights in Oct 2024

10/10 Excellent

Marilyn

Beautiful room, very polite staff
Stayed 1 night in Sep 2024

10/10 Excellent

Mandy

Liked: Cleanliness, property conditions & facilities, room comfort
Family visit
Stayed 1 night in Jul 2024

10/10 Excellent

jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and spacious room. The king size beds and full kitchen were a big addition!
Stayed 1 night in Sep 2024

6/10 Okay

Carrie

Stayed 2 nights in Aug 2024

10/10 Excellent

Mona

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Hishan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Front desk kept ringing at night and no response
Stayed 1 night in Aug 2024

4/10 Poor

Christine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel is clean and nice. Restaurant not open. Lounge not open. This is why chose this hotel. Had leave for food and drink. No breakfast either.
Stayed 1 night in Aug 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific in Trail.
Surprisingly great place. Never been to Trail before but would def recommend
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
From the moment I arrived at the Hotel, it was clear that this was going to be a special experience. The level of service, attention to detail, and overall ambiance made my stay absolutely unforgettable. Location: Perfectly situated in the heart of the city, the Pinnacle Hotel offers easy access to all the main attractions while maintaining a peaceful retreat from the hustle and bustle. Service: The staff were exceptional—friendly, attentive, and always willing to go the extra mile to ensure my comfort. Whether it was the concierge helping with local recommendations or the housekeeping team keeping everything immaculate, every interaction was warm and professional. Accommodation: The room was a haven of luxury and comfort. Tastefully decorated with a modern flair, it featured an incredibly comfortable bed, high-quality linens, and stunning views of the city skyline. The attention to detail was evident in every corner, from the elegant furnishings to the thoughtful amenities. Dining: The on-site restaurant was a culinary delight. Each meal was a gastronomic adventure, with a menu that expertly balanced local flavors with innovative dishes. Breakfast was a highlight, featuring a fantastic spread of fresh, high-quality ingredients that set a great tone for the day. Facilities: The hotel’s facilities were top-notch. The laundry provided a serene escape, the fitness center was well-equipped.
Stayed 1 night in Jul 2024

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay
Brayden greeted us. He is a delight with great personal skills and assisted us. We loved our stay and have been at Best Western hotels in all our towns on this road trip and not disappointed. Room was perfect. Every detail was well thought out. Brayden recommended Chinese restaurant double happiness across the street.and it so delicious! Great,job
Stayed 1 night in Jul 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a welcome surprise. We just needed a place within walking distance to a concert hall. Clean and well kept updated where it's appropriate for a historic building. I didn't know what to expect, but it was one of my most comfortable stays ever! Worth every penny! I'll definitely stay here again!
Stayed 1 night in Jul 2024

10/10 Excellent

Ling

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Jul 2024

10/10 Excellent

Tiffany

Stayed 2 nights in Jul 2024

10/10 Excellent

Barbara

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting where I grew up!
Staff was friendly and great to chat with! It made coming home after several years awesome!
Stayed 3 nights in Jun 2024

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and staff friendly. We were disappointed by the lack of places open near by and didn't feel safe in the trail by the river due to people camping there. The room was a plus, but location not
Stayed 1 night in Jun 2024

10/10 Excellent

Andriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Rory

Traveled with partner
Liked: Amenities
Very nice updated room and friendly staff, would be nice if the restaurant was open more hours.
Stayed 2 nights in May 2024

10/10 Excellent

Lesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff great service rooms and hotel very clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Kurt

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
It was old woth modern twist but its a view ofva smellter
Stayed 1 night in Mar 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 6 nights in Feb 2024

8/10 Good

Jo-Ann, Kaleden

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
Front office staff were very accomodating kudos to adison rooms very clean and bed super comfy street side was noisy
Stayed 2 nights in Feb 2024

8/10 Good

Lisa, Nakusp

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel after an unexpected surgery at the Trail hospital. The staff were very helpful and accommodating. It was lovely that they had pet friendly rooms as we had our pooch with us. Nicely decorated. We would stay here again.
Stayed 1 night in Jan 2024