4/10 Poor
Verified traveler
Traveled with family
Sep 29, 2024
Liked: Staff & service
Our 2nd Visit Was Pretty Bad
Our first stay to this property went well, so when we evacuated for the latest hurricane, we didn't hesitate to go back. Unfortunately, this visit was pretty bad, so we will not be returning.
1 - There were roaches - we had to buy Raid and spray all our rooms, and then spray our car trunk so we didn't accidentally take any home with us. Unfortunately we had pre-paid for our stay so we couldn't change hotels.
2 - We arrived around 3 am and the front desk attendant was rude and short-tempered. The computers were down when we arrived so she said to come back the next day so she could charge our card for incidentals. I forgot to go back (3 hours of sleep and worked all day). The same clerk called our room at midnight the following night and wanted us to bring our card down then.
3 - the woman who brought us towels and extra pillows was super nice. She brought us extra coffee and sugar twice and always asked if there was anything else we needed.
4. The 2nd bedroom window leaked - a lot! We cleaned up the water and closed the storm windows in all 3 rooms, then called maintenance. The maint guy said it was because the gutters were too full of leaves and told us to just keep towels in front of the window, which we did.
Verified traveler
Stayed 4 nights in Sep 2024