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ZiOne Luxury Hotel Cartagena

3.5 star property

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Photo gallery for ZiOne Luxury Hotel Cartagena

Outdoor pool
Reception
City view
Superior Suite, 1 King Bed, Jetted Tub | Living area | 51-inch flat-screen TV with satellite channels, TV
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
Calle 5 # 3 - 14 - Bocagrande, Cartagena, 130001
  • Bocagrande Beach
    ‪6 min walk‬
  • Castillo Grande Beach
    ‪9 min walk‬
  • Clock Tower
    ‪6 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪14 min drive‬

Room options

View all photos for Junior Room, 1 King Bed, Non Smoking, Hot Tub - No view

Junior Room, 1 King Bed, Non Smoking, Hot Tub - No view | 1 bedroom, premium bedding, down comforters, minibar

Junior Room, 1 King Bed, Non Smoking, Hot Tub - No view

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room with living Room - No view

Superior Room with living Room - No view | 1 bedroom, premium bedding, down comforters, minibar

Superior Room with living Room - No view

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Jetted Tub

Superior Suite, 1 King Bed, Jetted Tub | 1 bedroom, premium bedding, down comforters, minibar

Superior Suite, 1 King Bed, Jetted Tub

  • Sea view
  • 1076 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 1 Double Bed, Non Smoking - No view

Business Room, 1 Double Bed, Non Smoking - No view | 1 bedroom, premium bedding, down comforters, minibar

Business Room, 1 Double Bed, Non Smoking - No view

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | 1 bedroom, premium bedding, down comforters, minibar

Standard Room, 2 Double Beds, Non Smoking

  • City view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | 1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed, Non Smoking

  • City view
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

ZiOne Luxury Hotel Cartagena

3.5-star hotel in Bocagrande
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite.
ZiOne Luxury Hotel Cartagena offers 51 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. 51-inch flat-screen televisions come with satellite channels.

This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This Cartagena hotel also offers an outdoor pool, a rooftop terrace, and tour/ticket assistance. Onsite self parking is complimentary.

ZiOne Luxury Hotel Cartagena is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
ZiOne Luxury Hotel Cartagena has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 14 floors
  • Built in 100
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 51-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Administrative fee: COP 9500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 900904020-2
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number RNT 60221

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

ZiOne Luxury Cartagena
Zione Cartagena Cartagena
ZiOne Luxury Hotel Cartagena Hotel
ZiOne Luxury Hotel Cartagena Cartagena
ZiOne Luxury Hotel Cartagena Hotel Cartagena

ZiOne Luxury Hotel Cartagena Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 238 out of 514 reviews
Rating 8 - Good. 136 out of 514 reviews
Rating 6 - Okay. 70 out of 514 reviews
Rating 4 - Poor. 30 out of 514 reviews
Rating 2 - Terrible. 40 out of 514 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luis Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was safe, quiet and walking distance to the beach. It was also so convenient.
Stayed 4 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

DJIMRA, Brooklyn

Stayed 2 nights in Feb 2025

6/10 Okay

Marcel

Liked: Cleanliness
Nice hotel, clean and well positioned. A lot of restaurants and supermarket in the area. This hotel have a problem with water pressure and it's difficult to have a regular shower. The AC is noisy for people with light sleep. Nobody in this hotel speak English so you need Google Translate. They have a nice terrace view.
Stayed 7 nights in Feb 2025

4/10 Poor

Eduardo, Greenville

Disliked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Steven

Stayed 1 night in Mar 2025

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I’d stay here again, staff was very friendly and efficient. We only had 1 issue and that was a dirty blanket. That resolved that with no problem. Besides the bar at the pool being overly priced we had a great stay and will return again.
Stayed 4 nights in Mar 2025

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, cute property, good service.
Stayed 2 nights in Jan 2025

10/10 Excellent

Daniel Hernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 3 nights in Feb 2025

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Feb 2025

8/10 Good

Dalila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
,,,
Stayed 3 nights in Feb 2025

6/10 Okay

Cristela Elizabeth

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was a good hotel it’s in the middle of everything Only things I didn’t like are the bed was hard My room had small mosquitos and to go in the hotel I had to walk stairs and I got bad knees other than that the place is good for a quick stay not long like how I did
Stayed 5 nights in Feb 2025

10/10 Excellent

Herbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from rooftop pool and room comforting and spacious
Stayed 1 night in Feb 2025

4/10 Poor

Mohammad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ok
Stayed 3 nights in Feb 2025

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff
Stayed 1 night in Feb 2025

10/10 Excellent

Ernixh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Aaron

The view was amazing. Loved the privacy. I will greatly recommend it and try to stay once again. Thanks ZI one
Stayed 2 nights in Feb 2025

2/10 Terrible

Lloyd

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was forced to cancel because I got sick before the trip. The property wouldn’t even respond to a refund or credit inquiry. I lost the total amount paid. I’m really not sure about the property but the staff is horrible for this.
Stayed 4 nights in Jan 2025

8/10 Good

Huy

Liked: Staff & service, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Kerly Yohana Salazar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar para descansar El desayuno estuvo delicioso El personal muy atento
Stayed 3 nights in Jan 2025

10/10 Excellent

johnny

Stayed 2 nights in Jan 2025

10/10 Excellent

catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated like VIP guests by Joe or Jorge and front desk staff. They made our visit to Cartagena fabulous. I highly recommend this hotel and the restaurant offers great breakfast and menus. We took a sunset cruise and a City tour and we enjoyed it even though there was some hiccups to find out tour groups.
Stayed 1 night in Jan 2025

6/10 Okay

Dislyn

Stayed 1 night in Jan 2025

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Jan 2025