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Hyatt Regency Cartagena

4.5 star property

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Photo gallery for Hyatt Regency Cartagena

3 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers
Aromatherapy, Swedish massages, sports massages, body scrubs
Aromatherapy, Swedish massages, sports massages, body scrubs
Lobby sitting area
Club Room, 1 King Bed, Ocean View | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Bar
  • Pool
  • Parking included
  • Breakfast available
  • Spa
$184
Aug 24 - Aug 25

Explore the area

View in a map
Carrera 1 No 12-118, Cartagena, CO, 130001
  • Bocagrande Beach
    ‪1 min walk‬
  • Clock Tower
    ‪18 min walk‬
  • Cartagena de Indias Convention Center
    ‪4 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪10 min drive‬

Room options

View all photos for Club Room, 1 King Bed, Ocean View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Club Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(19 reviews)
  • 409 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Ocean View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Club Room, 2 Double Beds, Ocean View

9.6 out of 10
Exceptional
(9 reviews)
  • 409 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Junior Suite, Ocean View

9.4 out of 10
Exceptional
(13 reviews)
  • 840 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 2 Double Beds

10.0 out of 10
Exceptional
(11 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 1 King Bed

10.0 out of 10
Exceptional
(28 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Ocean View Residence

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

1 Bedroom Ocean View Residence

8.6 out of 10
Excellent
(4 reviews)
  • 775 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Residences with 1 bedroom

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Bay View Residences with 1 bedroom

9.6 out of 10
Exceptional
(7 reviews)
  • 775 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Ocean View (Regency)

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Suite, Ocean View (Regency)

9.4 out of 10
Exceptional
(9 reviews)
  • 840 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 1 King Bed, Bay View

9.4 out of 10
Exceptional
(29 reviews)
  • 409 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(61 reviews)
  • 409 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 2 Double Beds, Ocean View

9.6 out of 10
Exceptional
(15 reviews)
  • 409 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Bay View (High Floor)

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 2 Double Beds, Bay View (High Floor)

  • 409 sq ft
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Club Room, 1 King Bed, Bay View

9.8 out of 10
Exceptional
(8 reviews)
  • 409 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Club Room, 2 Double Beds, Bay View

8.0 out of 10
Very good
(4 reviews)
  • 409 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View (High Floor)

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 2 Double Beds, Ocean View (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 408 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 2 Double Beds, Bay View

9.4 out of 10
Exceptional
(32 reviews)
  • 409 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Bedroom Residence

2 Bedroom Residence | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

2 Bedroom Residence

9.4 out of 10
Exceptional
(8 reviews)
  • 968 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Room, 1 King Bed, Bay View (High Floor)

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 1 King Bed, Bay View (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (High Floor)

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 1 King Bed, Ocean View (High Floor)

10.0 out of 10
Exceptional
(4 reviews)
  • 409 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hilton Cartagena

  • Pool
  • Hot Tub
  • Spa
  • Pet friendly
4.5 out of 5, Wonderful, 1,152 reviews
Hilton Cartagena

About this property

Hyatt Regency Cartagena

4.5-star hotel in Bocagrande
Along with 2 restaurants, this smoke-free hotel has 3 outdoor pools and a full-service spa. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Hyatt Regency Cartagena offers 380 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
Aqoral Spa has 1 treatment room. Services include sports massages, Swedish massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
Hyatt Regency Cartagena features a full-service spa, 3 outdoor swimming pools, a health club, and a children's pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Event facilities measuring 12917 square feet (1200 square meters) include a conference center. This luxury hotel also offers spa services, a terrace, and an arcade/game room. Onsite covered self parking is complimentary.

Hyatt Regency Cartagena is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Kokau - Onsite restaurant.
Amacagua Lounge - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 96,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Amacagua Lounge
  • Kokau

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Health club

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center (12,917 square feet of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Spa open select days
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 42 floors
  • Banquet hall
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • iPod dock
  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from January 7 2025 to September 1 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 410000 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 44 lbs per pet
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 96000 per person
  • Pet fee: COP 410000 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Cartagena
Hyatt Regency Cartagena Hotel Cartagena

Hyatt Regency Cartagena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1084 out of 1358 reviews
Rating 8 - Good. 151 out of 1358 reviews
Rating 6 - Okay. 47 out of 1358 reviews
Rating 4 - Poor. 32 out of 1358 reviews
Rating 2 - Terrible. 44 out of 1358 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Connie, Malden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love this hotel. They were so friendly and accommodating. The meals were good for breakfast and the afternoon snack time everyone in the executive club room always ask was everything good? We really appreciate everything they did for us.
Stayed 4 nights in May 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 4 nights in May 2025

10/10 Excellent

George

Liked: Amenities
Beautiful and secure resort
Stayed 2 nights in Jan 2025

10/10 Excellent

alfredo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and classy
Stayed 2 nights in May 2025

10/10 Excellent

Naerobis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el hotel en el área de la piscina el servicio de Alexis nos hizo sentir bien a gusto y el mesero en el restaurante Mauricio súper amable
Stayed 5 nights in May 2025

10/10 Excellent

Mohammad Parvaresh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Coralia

Liked: Amenities
Great service from Kaytyn
Stayed 5 nights in May 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff…
Stayed 3 nights in May 2025

10/10 Excellent

Zulay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family. It’s clean and also safe in the area. The staff is helpful whenever you need anything such as transport or information.
The kids relaxing after a long day.
Stayed 5 nights in Apr 2025

10/10 Excellent

Shadi

Stayed 7 nights in Apr 2025

10/10 Excellent

Kiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Mckinley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best hotel in Cartagena

Amazing, everything about it. The staff, the rooms the restaurants, the pool, the spa 10 out of 10
Stayed 1 night in Apr 2025

10/10 Excellent

Carlos

Stayed 3 nights in Apr 2025

6/10 Okay

Harold

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Colombian Citizens be aware of 19% taxes extra at your final bill.. As a dual citizen this place makes me feel ripped off..
Stayed 2 nights in Apr 2025

10/10 Excellent

Oscar

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito y moderno hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

Darren DeVaughn

Stayed 5 nights in Apr 2025

10/10 Excellent

Robert J

Stayed 1 night in Apr 2025

8/10 Good

Hamed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at poolside could be better. Expedia could have mentioned the closure and renovations on the pool area on the 12th floor.
Stayed 7 nights in Apr 2025

10/10 Excellent

Daphne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel room. The restaurant staff for happy hour could be more attentive. Overall, I loved my stay here.
Stayed 5 nights in Apr 2025

10/10 Excellent

Juan G

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay everyday was great and staff was exceptionally nice 👍
Stayed 4 nights in Apr 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely property, great area!

My boyfriend and I stayed here for a week and loved it! It’s a gorgeous property, spacious rooms, beautiful view. The pool is fun and the food was great. We also went to Kokui a couple times. The bar was fun and the restaurant is a good place to watch the sunset. The food was good at Kokui as well. The area was safe, easy to get around and walking distance to many restaurants. You can shop at the mall right next door. We took a taxi to the pier twice and the Old Walled City. Concierge is helpful. We booked the dinner cruise which was fun and the food was wonderful! We also booked the 5 island boat ride which we enjoyed. We’d definitely stay here again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Liza

Stayed 2 nights in Mar 2025

10/10 Excellent

Luis

Stayed 4 nights in Apr 2025

10/10 Excellent

Sing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a suite with access to the Regency Club which had a great breakfast and snacks. The rooms are very quiet. Pool on the 14th floor is nice and perfect for watching the sun set. Taxi to the Old Town is about $5. Way too hot to walk, but we appreciated staying in a hotel with great amenities like multiple pools, a nice gym and a fantastic restaurant.
Stayed 7 nights in Apr 2025

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an excellent location!! Close to the old city and the beach is right across the street. One street over is all the commercial areas for shopping and dining.
Stayed 5 nights in Apr 2025