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Hotel Fenix Beach Cartagena

4.5 star property

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Photo gallery for Hotel Fenix Beach Cartagena

Aerial view
Outdoor pool
Property entrance
Family Bungalow, 2 Bedrooms | Premium bedding, minibar, in-room safe, individually furnished
Casa Deluxe - Casa Playa | Dining room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

Map
Tierra Bomba Sector Punta Arena, cll 26 A 28, Cartagena, Bolivar, 130018
  • Playa de Punta Arena
    ‪1 min walk‬
  • Castillo Grande Beach
    ‪57 min walk‬
  • Bocagrande Beach
    ‪36 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪29 min drive‬

Room options

View all photos for Superior Bungalow

Superior Bungalow | Premium bedding, minibar, in-room safe, individually furnished

Superior Bungalow

  • 517 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, minibar, in-room safe, individually furnished

Superior Double Room

  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Bungalow, 2 Bedrooms

Family Bungalow, 2 Bedrooms | Premium bedding, minibar, in-room safe, individually furnished

Family Bungalow, 2 Bedrooms

  • 700 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Casa Deluxe - Casa Playa

Casa Deluxe - Casa Playa | Premium bedding, minibar, in-room safe, individually furnished

Casa Deluxe - Casa Playa

  • Ocean view
  • Sleeps 9
  • 3 King Beds and 1 Twin Bunk Bed

View all photos for Standard Bungalow

Standard Bungalow | Premium bedding, minibar, in-room safe, individually furnished

Standard Bungalow

  • 258 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Villa

Luxury Villa | Premium bedding, minibar, in-room safe, individually furnished

Luxury Villa

  • 1399.00 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Villa

Family Villa | Premium bedding, minibar, in-room safe, individually furnished

Family Villa

  • Sleeps 8
  • 2 King Beds

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Sea View

Presidential Suite, 1 King Bed with Sofa bed, Sea View | Premium bedding, minibar, in-room safe, individually furnished

Presidential Suite, 1 King Bed with Sofa bed, Sea View

  • 861 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Bungalow, 1 King Bed with Sofa bed, Garden View, Garden Area

Deluxe Bungalow, 1 King Bed with Sofa bed, Garden View, Garden Area | Premium bedding, minibar, in-room safe, individually furnished

Deluxe Bungalow, 1 King Bed with Sofa bed, Garden View, Garden Area

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Similar properties

Room

Mood Matuna Hotel Cartagena

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (149)
The price is $139
per night
$139 total
includes taxes & fees
Feb 22 - Feb 23
Mood Matuna Hotel Cartagena

About this property

Hotel Fenix Beach Cartagena

4.5-star Cartagena hotel with rooftop terrace
At Hotel Fenix Beach Cartagena, catch some rays at the beach, pamper yourself at the full-service spa, or enjoy kayaking.
Hotel Fenix Beach Cartagena offers 16 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature premium bedding. 43-inch flat-screen televisions come with premium cable channels and Netflix.

Bathrooms include showers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages.
Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Hotel Fenix Beach Cartagena, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like kayaking.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers an outdoor pool, a rooftop terrace, and a garden.

Hotel Fenix Beach Cartagena is a smoke-free property.

A complimentary full breakfast is served each morning between 8 AM and 10 AM. A complimentary manager's reception is offered each day.
Onsite venue - This beachfront bar specializes in local cuisine and serves breakfast, lunch, dinner, and light fare.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Boat tours
  • Ecotours
  • Full-service spa
  • Kayaking
  • Library
  • Outdoor pool
  • TV in common areas
  • Water sports equipment

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • No elevator
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 2 floors
  • 7 buildings
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must transfer via boat to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 90000 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: COP 6000 per person, per night
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: COP 90000 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
There is limited hot water on site
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Playa Vista Tierra Bomba Island
Fenix Cartagena Cartagena
Hotel Fenix Beach Cartagena Hotel
Hotel Fenix Beach Cartagena Cartagena
Hotel Fenix Beach Cartagena Hotel Cartagena

Hotel Fenix Beach Cartagena Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 195 out of 330 reviews
Rating 8 - Good. 79 out of 330 reviews
Rating 6 - Okay. 25 out of 330 reviews
Rating 4 - Poor. 12 out of 330 reviews
Rating 2 - Terrible. 19 out of 330 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Family reunion
The best place to disconnect and relax
Stayed 4 nights in Oct 2024

10/10 Excellent

PITY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La pasamos increíble en nuestra estancia, todo el equipo es muy amable, la comida es muy rica, las habitaciones son muy lindas y limpias, definitivamente regresaré pronto!
Stayed 2 nights in Oct 2024

8/10 Good

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I traveled with two kids and my husband. We stayed in the family villa. It was perfect we had two rooms and a living room with TVs and Netflix. We also had AC which was amazing when you wanted to cool off. Our villa had a private pool which was the best part. The kids loved it. The rooms were clean when we got there and everyday they would come and do our beds and clean. I just wished they would put fresh sheets but they would use the same ones and just made the bed. The hotel has loud music from 10am until late at night so if it’s something you don’t like don’t stay here. We didn’t mind it. The big pool was just ok nothing special. I recommend getting lounge chairs. Lots of cute dogs and cats. The staff was ok except Fabio who was amazing always smiled and was quick with responding to our needs. The food was just ok, nothing special. I wished they had more options and had a small store for small snacks. I recommend getting more activities for your guest. There’s really nothing to do other than lay out by the beach and swim in the pool. I would definitely stay here again but less days maybe one to two nights.
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una escapada de playa muy deliciosa! Totalmente recomendado
Stayed 1 night in Sep 2024

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the service was great. The villa I stayed in was superb. The food was amazing as well.
Stayed 5 nights in Sep 2024

10/10 Excellent

Estefania

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La suite de Fenix es muy linda y el lugar muy chevere, pero lo que más nos gustó fue el staff, todos muy amables, y complacientes, en especial Fabio. Nos vamos muy felices con la estadía. Algo buenísimo es la comida, todo era rico, importante cuando estás en un isla
Stayed 3 nights in Aug 2024

10/10 Excellent

Badre

Stayed 1 night in Sep 2024

8/10 Good

johanny, Pawtucket

Traveled with partner
Liked: Cleanliness, staff & service
If you are flying before 6a you need to look for your own trasportation from out of the island
Stayed 4 nights in Jul 2024

10/10 Excellent

Badreddine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
only good points were the good was excellent and one concierge stood out, Fabio. From my arrival at the boat launch to my departure my entire experience was bad. Fenix boat crew leaving to the resort flat out told me i needed to tip him for the rwo carry on bags. every single server had his hand out for everything. paid for a specual girlfriend dinner with a cake,candles and evetything. none of that happened. service at the dinner was lousy, we had to keep getting up to find our server. the entire resort was dirty and in need of maintenance. paint peeling everywhere. we had a special suite reserved, we did not get what was in the pictures. room smelled of mold and no hot water. paint peeling on walls along with mold in the room. beach was dirty with trash and the water was trashy with gasoline from the harbor. over all, lousy 3 day trip. for what they charge for everything one would think it would be nicer and like the pictures.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! The staff were outstanding. Abrahim, Luis the bartendar, my dudes Vidal and Oscar, larso, yoder, roder, i could go on i recommend this place 1 million times will be back again next year
Stayed 2 nights in Aug 2024

10/10 Excellent

Clynton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

JULIANA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rustic hotel at the beach! The food is delicious!
Stayed 2 nights in Aug 2024

8/10 Good

Kirsten

Traveled with group
Liked: Room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Carolina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sin duda alguna el hotel es maravilloso !! El menú es fenomenal a mi me encantó todo la playa es linda y los masajes son excelentes, me encantó bailar y hacer actividades con las guest no puedo dejar de mencionar que la habitación muy limpia y confortable la piscina espectacular El personal muy amable
Stayed 1 night in Jul 2024

10/10 Excellent

Lorena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó todo ! Es un lujo estar allí Las actividades que hacen todo los días Además la habitación impecable, recepción muy amable y guest marravillosa
Stayed 1 night in Jul 2024

4/10 Poor

Dewayne

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property location is nice because it felt like you’re on your own private island. However, the boat schedule from the hotel Island to Cartagena was inconsistent for example we were told a boat was leaving in the morning at 8am and then found out that it was going at 9am! I and others planned trips that were leaving from Cartagena at 8:45! In addition, one day the water went out for about 5min as I was taking a shower and when it came back on green stuff started coming out of the shower head onto my body! I had to let the water run for about 10min before it cleared up! Otherwise we had nice room and time.
Stayed 4 nights in Jul 2024

4/10 Poor

Tatiana

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Customer service is subpart at most. Our bungalow didn't have water service on multiple occasions without notice. Getting a hot plate was a challenge, the restaurant staff is polite but very poor at execution. This is my second time staying. First stayed was not memorable but not as bad as this one. Would not recommend
Stayed 4 nights in Jul 2024

10/10 Excellent

Mélanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean safe los niños aprovecharon la piscina y la playa El desayuno con Quálitad y quantidad
Stayed 4 nights in Jul 2024

10/10 Excellent

Manuel Germán

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our villa! We got placed with a private concierge Fabio, and he was incredible. Would definitely go back.
Stayed 3 nights in Jun 2024

10/10 Excellent

Lina Maria

Stayed 3 nights in May 2024

8/10 Good

charles e schlossler

Traveled with family
Liked: Cleanliness
Its a unique hotel with a lot of charm. They take way to long to bring your food. Cats are sleeping on top of the tables where you eat. Very clean.
Stayed 3 nights in May 2024