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Hotel Fenix Beach Cartagena

4.0 star property

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View from property
Deluxe Bungalow, Multiple Beds, Garden View, Garden Area | Living area | 43-inch flat-screen TV with cable channels, TV, Netflix
Family Bungalow, 2 Bedrooms | Terrace/patio
Family Villa | Living area | 43-inch flat-screen TV with cable channels, TV, Netflix
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Breakfast included
  • Spa

Explore the area

Map
Tierra Bomba Sector Punta Arena, cll 26 A 28, Cartagena, Bolivar, 130018
  • Playa de Punta Arena
    ‪2 min walk‬
  • Bocagrande Beach
  • Clock Tower
  • Cartagena (CTG-Rafael Núñez Intl.)

Room options

View all photos for Superior Bungalow

Superior Bungalow | 2 bedrooms, premium bedding, minibar, in-room safe

Superior Bungalow

9.0 out of 10
Wonderful
(2 reviews)
  • 323 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Double Room

Superior Double Room | 2 bedrooms, premium bedding, minibar, in-room safe

Superior Double Room

8.6 out of 10
Excellent
(18 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Bungalow, 2 Bedrooms

Family Bungalow, 2 Bedrooms | 2 bedrooms, premium bedding, minibar, in-room safe

Family Bungalow, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 646 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Casa Deluxe - Casa Playa

Casa Deluxe - Casa Playa | Terrace/patio

Casa Deluxe - Casa Playa

  • 1507 sq ft
  • Ocean view
  • Sleeps 9
  • 3 King Beds, 1 Twin Bunk Bed, 1 Queen Bed and 1 Twin Bed

View all photos for Standard Bungalow

Standard Bungalow | 2 bedrooms, premium bedding, minibar, in-room safe

Standard Bungalow

  • 269 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Luxury Villa

Luxury Villa | View from room

Luxury Villa

8.0 out of 10
Very good
(2 reviews)
  • 861 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Villa

Family Villa | 2 bedrooms, premium bedding, minibar, in-room safe

Family Villa

  • 1292 sq ft
  • Sleeps 8
  • 2 King Beds and 4 Twin Sofa Beds

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Sea View

Presidential Suite, 1 King Bed with Sofa bed, Sea View | 2 bedrooms, premium bedding, minibar, in-room safe

Presidential Suite, 1 King Bed with Sofa bed, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 861 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Bungalow, Multiple Beds, Garden View, Garden Area

Deluxe Bungalow, Multiple Beds, Garden View, Garden Area | 2 bedrooms, premium bedding, minibar, in-room safe

Deluxe Bungalow, Multiple Beds, Garden View, Garden Area

10.0 out of 10
Exceptional
(2 reviews)
  • 700 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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View from property

Hotel Dann Cartagena

  • Pool
  • Breakfast included
  • Kids pool
  • Free WiFi
4.5 out of 5, Wonderful, (1285)
$127 nightly
The price was $193
The price is $127 total
All taxes and fees included in total
Hotel Dann Cartagena

About this property

Hotel Fenix Beach Cartagena

4-star Cartagena hotel with rooftop terrace
At Hotel Fenix Beach Cartagena, relax by an outdoor pool or hit the beach where you can enjoy kayaking.
Hotel Fenix Beach Cartagena offers 16 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature premium bedding. 43-inch flat-screen televisions come with premium cable channels and Netflix.

Bathrooms include showers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages and massages.
The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This beach hotel also offers an outdoor pool, a rooftop terrace, and spa services. For a surcharge, the property provides a shuttle from the hotel to the airport (available 24 hours) and an area shuttle.

Hotel Fenix Beach Cartagena is a smoke-free property.

A complimentary full breakfast is served each morning between 8 AM and 10 AM. A complimentary manager's reception is offered each day.
Onsite venue - This beachfront bar specializes in local cuisine and serves breakfast, lunch, dinner, and light fare.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport drop-off shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Boat tours
  • Ecotours
  • Kayaking
  • Library
  • Outdoor pool
  • TV in common areas
  • Water sports equipment

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • No elevator
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 2 floors
  • 7 buildings
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must transfer via boat to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 90000 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: COP 6000 per person, per night
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: COP 60000 (up to 4 years old)
  • Pet fee: COP 90000 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
There is limited hot water on site
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Playa Vista Tierra Bomba Island
Fenix Cartagena Cartagena
Hotel Fenix Beach Cartagena Hotel
Hotel Fenix Beach Cartagena Cartagena
Hotel Fenix Beach Cartagena Hotel Cartagena

Hotel Fenix Beach Cartagena Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 309 out of 481 reviews
Rating 8 - Good. 97 out of 481 reviews
Rating 6 - Okay. 33 out of 481 reviews
Rating 4 - Poor. 16 out of 481 reviews
Rating 2 - Terrible. 26 out of 481 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Pablo

Stayed 1 night in Mar 2025

10/10 Excellent

Aurelio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excepcional

La calidez y profesionalismo del personal hicieron nuestra s necesidades, desde la recepción hasta el equipo de restaurante, todos fueron increíblemente amables y serviciales. Se nota que se preocupan por cada detalle para que lso huespedes tengan una experiencia excepcional. Gracias por tutti
Stayed 1 night in Mar 2025

10/10 Excellent

Pelayo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved everything
Stayed 1 night in Mar 2025

8/10 Good

Marlen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que no me gusto era Que para salir del hotel había que pagar el bote siendo huesped del hotel 😐
Stayed 4 nights in Mar 2025

10/10 Excellent

Carolina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place to enjoy and rest
Stayed 3 nights in Mar 2025

10/10 Excellent

IBAMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bello

Everything ot was amazing
Stayed 1 night in Mar 2025

2/10 Terrible

Kristina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing Stay – Poor Management & Construction Issues We stayed in Villa 4 and were never informed about construction at Villa 3, right next door. On our first night, hammering continued past 10 PM. I messaged the hotel via WhatsApp, but they never responded. The next night, it happened again, and I had to go to reception before anyone told them to stop. The next morning at 8 AM, the hammering started again. With three nights left, we asked for a refund for the last two nights, but the hotel refused. The boss denied the noise ever happened, implying I was lying—good thing I recorded it! She also lied to her staff, saying she had spoken to me when she hadn’t. The outdoor bathroom was covered in dust and paint from next door. The pool was always dirty with leaves, bird droppings, and bugs. At night, bats flew around the pool, feeding on the insects. The food was overpriced and mediocre, with a limited menu. The only positive was the staff, especially Jesús, who went above and beyond. We left early to stay in the city. While we got a small food discount thanks to my audio recording, this was a terrible experience. I do NOT recommend this place unless major changes are made.
Stayed 7 nights in Mar 2025

8/10 Good

Nadya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Cinthia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnífico todo

Este hotel es un paraíso. Me encantó todo y si de todo el personal que es muy amable y atento
Stayed 1 night in Mar 2025

8/10 Good

Bobby

Stayed 2 nights in Feb 2025

4/10 Poor

Alba

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
I had the pleasure of visiting the beautiful country of Colombia with my sisters and daughter just this past week needless to say it's absolutely beautiful & colorful! We stayed at Fenix Beach Cartagena- would like to shout out Wessley he was amazing his customer service was the best received through our stay with that said we had many inconveniences at this location that let us not wanting to return or recommend to anyone. 1. The room we booked was WITH a king size bed in which we did not get in our room. 2. The wait at the airport was so extensive we had to pay for an additional charge of $30,000 pesos ($7.31 USD) per hour our driver waited which that wasn't the problem the issue is once at the hotel and after checking in we owed an additional $5,000 pesos per hour because it was $35k not $30k. 3. The food took 1 1/2- 2 hours to come out, twice they forgot about my food after the long wait the hotel wasn't even busy to say that was an excuse. 4. The boat to the city- boat is on a schedule to and from the city when the times were provided, they didn't mention an additional charge until getting on the boat they stated if we wanted to go to the city, it was a charge per person. 5. We purchased a bottle (off the property) asked for ice and lime since the bottle wasn't purchased there they would provide for a fee of $100,000 pesos ($24.37 USD) 6. Upon checking out they stated we "stained" a towel and charged us $50,000 pesos ($12.19 USD) towel was not stained it was dirty.

6/10 Okay

Andreia

Liked: Staff & service
Nice staff?
Stayed 2 nights in Feb 2025

8/10 Good

Christiana

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Perfect for couples for two days max. Its beautiful and staff is extremely attentive. Be warned.. hot water isnt a thing on the island and the location makes it hard to get anywhere. There are tons of fur friends that makr yhe experience a bit fun.
Stayed 5 nights in Feb 2025

4/10 Poor

Matthew

Disliked: Amenities, property conditions & facilities
Easy to get to
Stayed 2 nights in Feb 2025

10/10 Excellent

lilith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Como en casa

Todo estuvo increible, excelente servicio y rica comida. Todos muy amables.
Stayed 1 night in Feb 2025

6/10 Okay

Oscar, Lake Zurich

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Good for a couple nights to relax. Staff is cordial. I had a villa. Wouldn’t recommend it. Pool in the room was not clean.. delivered late. Checkout was confusing / bill unclear if you prepay..
Stayed 2 nights in Feb 2025

8/10 Good

Camilo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Room comfort
Disliked: Staff & service

Fantastic suite, not fantastic service.

Our suite was fantastic, with a private pool. Food was decent. The service, especially at the front desk, was pretty horrible. When we checked in there was a woman who didn’t help anyone, and kept rolling her eyes. It took an extra hour to get into our room, and they tried to charge us for transportation we didn’t take. There were a lot of people fighting about their bills upon check out. When we checked out they insisted that we took a bottle of water from the mini bar even though we had pictures to prove that we didn’t. Which left a sour experience. If you come, be very wary of the charges. All that said, I am giving it four stars because of the luxury suite.
Stayed 4 nights in Feb 2025

4/10 Poor

Susan

Traveled with partner
Disliked: Amenities, property conditions & facilities
The check-in for this hotel was very slow and inefficient. There was no hot water in the hotel and this is typical apparently for these islands. There is only one restaurant and it was average. The seawater was warm but the chairs and lounges on the beach are very dirty. I would not recommend this to friends
Stayed 1 night in Feb 2025

10/10 Excellent

tim

Stayed 3 nights in Feb 2025

10/10 Excellent

O

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bueno la comida muy rica el servicio super atentos y sobre todo muy seguro y tranquilo perfecto para relajarse
Stayed 3 nights in Feb 2025

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a short and quiet beach getaway

Stayed a few days on the beach. It's very remote and quiet to get out of the frenetic energy of Cartagena. Few nearby amenities outside of the hotel.so you are dependent on their pricing for food and drinks, but worth it for a peaceful rustic beach or romantic getaway. Staff was kind and responsive. Food and drinks were solid. Was exactly what I wanted to just chill, read my book and soak in the ocean
Stayed 2 nights in Feb 2025

10/10 Excellent

Eve

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Luis

Stayed 3 nights in Jan 2025

8/10 Good

Kim

Traveled with partner
Liked: Amenities
Nice people clear water
Stayed 2 nights in Jan 2025