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Hotel Cartagena Dubai

4.0 star property

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Photo gallery for Hotel Cartagena Dubai

Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers
Sundeck
Premium bedding, minibar, in-room safe, desk
Superior Ocean View | Beach/ocean view
Reception

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • All inclusive
  • Breakfast available
  • Spa
  • Parking included

Explore the area

Map
Cra 1 No. 9-82, Bocagrande, Cartagena, 130001
  • Bocagrande Beach
    ‪1 min walk‬
  • Plaza Bocagrande Commercial Center
    ‪6 min walk‬
  • Rio Cartagena Casino
    ‪11 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room | Premium bedding, minibar, in-room safe, desk

Standard Twin Room

  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | Premium bedding, minibar, in-room safe, desk

Junior Suite Ocean View

  • 462.9 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Ocean View

Superior Ocean View | Premium bedding, minibar, in-room safe, desk

Superior Ocean View

  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, minibar, in-room safe, desk

Standard Room

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

Superior Twin Room | Premium bedding, minibar, in-room safe, desk

Superior Twin Room

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Master Suite Ocean View

Master Suite Ocean View | Premium bedding, minibar, in-room safe, desk

Master Suite Ocean View

  • 592 sq ft
  • Ocean view
  • Sleeps 6
  • 3 King Beds

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The price is $237
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About this property

Hotel Cartagena Dubai

4-star hotel in Bocagrande
At Hotel Cartagena Dubai, hit the nearby beach, dine onsite at the restaurant, or enjoy a drink at one of the hotel's 2 bars/lounges.
Hotel Cartagena Dubai offers 244 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 40-inch Smart televisions come with satellite channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments.
Some rates at Hotel Cartagena Dubai are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a convenient ride to the sand and surf, hop on the hotel's beach shuttle (surcharge). Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, enjoy amenities at Hotel Cartagena Dubai like an outdoor pool, a children's pool, and a fitness center.

The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This Beaux Arts hotel also offers a steam room and a rooftop terrace. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Cartagena Dubai is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.
Hotel Cartagena Dubai has a restaurant on site.

All inclusive details

All-inclusive room rates at Hotel Cartagena Dubai are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge) up to 3 m
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Free shopping center shuttle
  • Theme park shuttle (surcharge)
  • Onsite parking available only on request
  • Free extended parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: COP 45,000 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Gym
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference center (1,615 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • On the waterfront
  • Pool loungers
  • Rooftop terrace

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 30 floors
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2018
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Free bottled water
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: COP 100000

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 12 days prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 45000 per person
  • Airport shuttle fee: COP 90000 per room (roundtrip)
  • Late check-out fee: COP 100000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cartagena Dubai
Hotel Cartagena Dubai Hotel
Hotel Cartagena Dubai Cartagena
Be Live Experience Cartagena Dubai
Hotel Cartagena Dubai Hotel Cartagena

Hotel Cartagena Dubai Reviews

Reviews

6.4
Rating 10 - Excellent. 121 out of 476 reviews
Rating 8 - Good. 95 out of 476 reviews
Rating 6 - Okay. 94 out of 476 reviews
Rating 4 - Poor. 67 out of 476 reviews
Rating 2 - Terrible. 99 out of 476 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Bijoy

Disliked: Staff & service
Poor service, will not recommend this hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul

Good
Stayed 3 nights in Sep 2024

6/10 Okay

Dermiss

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2024

2/10 Terrible

cande

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked Expedia to help me recover my money the second day I was at this place. I don’t think it should be included in any of your listings as a place to go. It’s very expensive, and it needs to be closed down. It’s very, very gross
Stayed 5 nights in Aug 2024

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 4 nights in Aug 2024

10/10 Excellent

Armando

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close toeverything
Stayed 4 nights in Aug 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Jul 2024

2/10 Terrible

J. Luis Cuauhtemoc Tovar

Disliked: Cleanliness, staff & service, property conditions & facilities
The view was excellent, but rest was very poor
Stayed 8 nights in Jul 2024

2/10 Terrible

Mayra, Fort Detrick

Poor Food, and no hand Towels and no wash clothes
Stayed 5 nights in Jul 2024

6/10 Okay

Marlyn, Rockville

Liked: Cleanliness, amenities
House keeping needs more attention. There were some areas that were not cleaned, or were moldy. Food served at the buffet was good, but portion sizes were small and limited. Staff were nice enough but not friendly/inviting. The elevator doors close too sudden and quick, which is a hazard. The pool area are very small for a big hotel.
Stayed 5 nights in Jul 2024

4/10 Poor

Kevin

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I would never visit again this property and place.
Stayed 3 nights in Jul 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You feel like you home ,love you guys for your great services
Stayed 2 nights in Jul 2024

4/10 Poor

JHON FRANCIS

Liked: Cleanliness
Stayed 2 nights in Jul 2024

6/10 Okay

sarah

Traveled with family and small children
Liked: Cleanliness, amenities
The room is the best I have ever had with the huge window taking up the whole wall facing the ocean. Huge room stunning view . The all inclusive food was not worth it For me, lots of people lots of kids not a lot of room to sit kind of hot not that clean. But still a cool place to stay . Beach in front was awesome and swimable. Not one vendor bothered me. It was worth my money. Next to mall and tons of food.
Stayed 2 nights in Jun 2024

10/10 Excellent

Josie-Elise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming from USA, Virginia.. THIS IS AN IDEAL STAY HOTEL!! Perfect!!
Stayed 2 nights in Jul 2024

8/10 Good

Isabell

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and the staff was very friendly and helpful. Drawbacks were no washcloths or hot water. The water for the shower was lukewarm. The pool was very nice.
Stayed 6 nights in Jun 2024

2/10 Terrible

Furtuna, Aurora

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this is by far the worst hotel I ever ever been in my life! I regret paying for it! The breakfast was horrible. The whole restaurant was extremely dirty.
Stayed 1 night in Jun 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
Stayed 11 nights in Jun 2024

6/10 Okay

Patricia Alejandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Personal us very friendly and helpful We had a superior suite overlooking the ocean, very big but not much storage space for arranging ours clothes
Stayed 7 nights in Jun 2024

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
if i were guessing, it felt like what dubai was like 300 years ago..... there are a lot better options.
Stayed 2 nights in Jun 2024

2/10 Terrible

cameron

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Worst Customer Service Ever! Had a booking error that was supposed to be for 3 but was mistakenly booked for just 1. After sitting on the phone with Expedia for over an hour, Expedia after several attempts to contact the hotel to correct the error could not get them to pick up the phone, or respond to emails. This all while we are literally standing in front of the receptionist at the front desk. After the unsuccessful attempts by Expedia, they stated we had to handle directly with the hotel staff. The staff including manager said it was not their fault that the error happened and we had to pay extra for the 2 additional people, no problem. Well we asked how much it was, and turns out it was the same price to get an additional room. So, we decided to just book the extra room. The receptionist stopped to no end to try and convince us to just pay extra to have the 2 additional persons added to the original booking, but if it’s the same price for an extra room why not book the extra room? After finally getting the extra room paid for, we were given the keys. We get the the original booked room, there were 3 king beds…. As if the original booking was actually for 3 people. Continue to the second booked room, key doesn’t work.We go down stairs to make manager aware that the key does not work, she gives us a manual key,that key doesn’t work.Get a new room,then that key didn’t work. Not enough characters to explain rest,but didn’t check in officially until 7:30pm.Terrible experience
Stayed 5 nights in Jun 2024

6/10 Okay

Cordell

Liked: Cleanliness, property conditions & facilities, room comfort
A Very Nice Hotel
It was nice and clean andnthe service was on point
Stayed 3 nights in May 2024

8/10 Good

sandy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what I expected but ok
Stayed 2 nights in Jun 2024