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Charleston Santa Teresa Cartagena

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Charleston Santa Teresa Cartagena

Outdoor pool, open 7:00 AM to 6:00 PM, pool umbrellas, sun loungers
Reception
Interior entrance
Couples treatment rooms, spa tub, steam room, Turkish bath
Master Suite | Frette Italian sheets, premium bedding, down comforters, minibar

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Carrera 3 # 31-23, Centro Plaza de Santa Teresa, Cartagena, Bolivar, 130001
  • San Pedro Claver Church and Convent
    ‪2 min walk‬
  • Palace of the Inquisition Cartagena Historical Museum
    ‪3 min walk‬
  • Bolivar Square
    ‪4 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪13 min drive‬

Room options

View all photos for Grand Suite

Grand Suite | Frette Italian sheets, premium bedding, down comforters, minibar

Grand Suite

  • 753 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room

Premier Room | Frette Italian sheets, premium bedding, down comforters, minibar

Premier Room

  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Balcony

Premium Room, Balcony | Frette Italian sheets, premium bedding, down comforters, minibar

Premium Room, Balcony

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Suite

Romantic Suite | Frette Italian sheets, premium bedding, down comforters, minibar

Romantic Suite

  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Frette Italian sheets, premium bedding, down comforters, minibar

Junior Suite

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 2 Queen Beds

Superior Double Room, 2 Queen Beds | Frette Italian sheets, premium bedding, down comforters, minibar

Superior Double Room, 2 Queen Beds

  • 323 sq ft
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Classic Room, Courtyard View

Classic Room, Courtyard View | Frette Italian sheets, premium bedding, down comforters, minibar

Classic Room, Courtyard View

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite

Master Suite | Frette Italian sheets, premium bedding, down comforters, minibar

Master Suite

  • 624 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, Sea View

Classic Room, Sea View | Frette Italian sheets, premium bedding, down comforters, minibar

Classic Room, Sea View

  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Courtyard View

Suite, Courtyard View | Frette Italian sheets, premium bedding, down comforters, minibar

Suite, Courtyard View

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Sofitel Legend Santa Clara Cartagena

Pool
Hot Tub
Spa
Parking included
4.7 out of 5, Exceptional, (936)
The price is $534
per night
$534 total
includes taxes & fees
Jan 24 - Jan 25
Sofitel Legend Santa Clara Cartagena

About this property

Charleston Santa Teresa Cartagena

5-star hotel in Cartagena Walled City
3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a rooftop terrace are onsite. Change of towels is available on request.
Charleston Santa Teresa Cartagena offers 87 accommodations with iPads and minibars. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Televisions come with satellite channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Cartagena hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Charleston Santa Teresa Cartagena features an outdoor pool and a fitness center. Dining is available at one of the hotel's 3 restaurants. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a 24-hour business center and 3 meeting rooms. Event facilities measuring 2626 square feet (244 square meters) include a conference center. This Colonial hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. A total renovation of this property was completed in October 2021.

Charleston Santa Teresa Cartagena has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Charleston Santa Teresa Cartagena has 3 restaurants serving breakfast, lunch, and dinner.
La Terraza - This restaurant is located by the pool and specializes in local and international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.
Harry`s Cartagena - Overlooking the garden, this fine-dining restaurant specializes in international cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Plaza Santa Teresa - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 27 for adults and USD 27 for children
  • 3 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Harry`s Cartagena
  • La Terraza
  • Plaza Santa Teresa

Things to do

  • Bicycle tours
  • Designer stores
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Free crib
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (2,626 square feet of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Colonial architecture
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch TV with satellite channels
  • iPad
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 100.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 27 for adults and USD 27 for children
  • Airport shuttle fee: USD 19 per vehicle (maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 7:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Cartagena Charleston Santa Teresa
Charleston Santa Teresa Cartagena
Charleston Santa Teresa Cartagena Hotel
Santa Teresa Cartagena Charleston
Charleston Hotel Cartagena
Hotel Santa Teresa Cartagena
Santa Teresa Cartagena
Charleston Santa Teresa Hotel
Charleston Santa Teresa
Charleston Santa Teresa Cartagena Hotel
Charleston Santa Teresa Cartagena Cartagena
Charleston Santa Teresa Cartagena Hotel Cartagena

Charleston Santa Teresa Cartagena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 502 out of 665 reviews" "
Rating 8 - Good. 106 out of 665 reviews" "
Rating 6 - Okay. 28 out of 665 reviews" "
Rating 4 - Poor. 13 out of 665 reviews" "
Rating 2 - Terrible. 16 out of 665 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

JAIME

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great service
Stayed 2 nights in Oct 2024

10/10 Excellent

Marshall A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A special property. Great service. Elevators need an upgrade … and a better gym
Stayed 3 nights in Sep 2024

2/10 Terrible

JAIRO

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with family
This hotel is gorgeous and perfectly maintained. Delicious restaurant, service, and beautiful pool terrace.
Stayed 1 night in Aug 2024

10/10 Excellent

marietta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful 1 night stay before departure!
What a beautiful hotel, with great attentive service. We’d like to especially thank, Nelson, Jesus, Paula, Cindy, Yarleidis and Emilio for their help, and their positive attitude. The stay wouldn’t have been the same without staff like those named above! Can’t wait to return!
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew, Boulder

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful staff.
Stayed 6 nights in Jul 2024

10/10 Excellent

Claudia, miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent from all staff. The doorman knew my name, the breakfast staff knew what I liked to order. There is nothing negative about the hotel. Exception, which is not the hotel's fault the outside construction that did not allow for sleep past 8:30am.
Stayed 4 nights in Jun 2024

10/10 Excellent

Dolores

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so beautiful, clean, etc. The staff were ever so accommodating. Breakfast was fenominable. Full courses of fruits, cheese's. Fresh baked breads of large variety. Fresh French Press coffee, and cappuccino, beautiful presentation. Cannot say enough great things about this hotel! The concierge, Ronal was so helpful with great advice.
Stayed 3 nights in Jun 2024

10/10 Excellent

Antonela, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Became my favorite hotel in Cartagena after numerous experiences in other five star hotels in that city. Will be coming back soon!
Stayed 2 nights in Jun 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect and staff too. The hotel is a little bit old and the room was very small
Stayed 4 nights in May 2024

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Alena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay with kind and friendly staff
Stayed 1 night in May 2024

4/10 Poor

gehrig, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very expensive but it is deluxe. Right now the hotels big problem is the DJ bands playing across the street and there is no way to sleep. They played past 130am. Appears that this is a current issue for this high end hotel and upsetting guests who want to sleep. We ended up changing rooms which is a major pain. Got a smaller outdated room and no lower rate. Guest services/concierge is truly amazing. Incredible service. Bellmen as well.
Stayed 2 nights in Jan 2024

10/10 Excellent

Susan, NEW YORK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Vyacheslav

Stayed 1 night in Nov 2023

2/10 Terrible

Lorena

Disliked: Property conditions & facilities
Stayed 6 nights in May 2023

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down, best hotel I’ve been to and I’ve travelled everywhere. Amazing food, service, view 10/10 Im going back in 2 months.
Stayed 4 nights in Sep 2023

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel friendly staff awesome location!
Stayed 5 nights in Sep 2023

10/10 Excellent

Carolina

Stayed 3 nights in Aug 2023

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for 4 nights, and everything was great - food, drinks, & service.
Stayed 4 nights in Aug 2023

8/10 Good

Jessika

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
coconut lemonade is a must have
the coconut lemonade is the best thing here! overall, it was a great experience. lots of history in this hotel... we had a great time. the breakfast buffet was very tasty. feels very lux with all the fresh flowers in the lobby and pool area. very clean as well. will definitely stay here again.
Stayed 2 nights in May 2023