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GHL Arsenal Hotel

4.0 star property

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Photo gallery for GHL Arsenal Hotel

Outdoor pool, pool umbrellas, sun loungers
Front of property
Reception
Lobby sitting area
Superior Double or Twin Room | 1 bedroom, hypo-allergenic bedding, pillowtop beds, minibar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Barrio Getsemani Calle Arsenal No 8B-58, Cartagena, Bolivar, 130001
  • Cartagena de Indias Convention Center
    ‪3 min walk‬
  • Clock Tower
    ‪7 min walk‬
  • Port of Cartagena
    ‪6 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪15 min drive‬

Room options

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | 1 bedroom, hypo-allergenic bedding, pillowtop beds, minibar

Superior Double or Twin Room

  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, hypo-allergenic bedding, pillowtop beds, minibar

Standard Room

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room (Bay View)

Luxury Room (Bay View) | 1 bedroom, hypo-allergenic bedding, pillowtop beds, minibar

Luxury Room (Bay View)

  • Bay view
  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room

Luxury Room | 1 bedroom, hypo-allergenic bedding, pillowtop beds, minibar

Luxury Room

  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Voilá Centro Histórico

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.6 out of 5, Wonderful, (595)
The price is $192
per night
$192 total
includes taxes & fees
Apr 30 - May 1
Voilá Centro Histórico

About this property

GHL Arsenal Hotel

4-star hotel in Cartagena Walled City
An outdoor pool, a restaurant, and a fitness center are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite.
GHL Arsenal Hotel offers 72 accommodations with minibars and safes. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
GHL Arsenal Hotel features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and a meeting room. This boutique hotel also offers a rooftop terrace, spa services, and multilingual staff. For a surcharge, the property provides a shuttle from the airport to the hotel (available 24 hours) and a beach shuttle.

GHL Arsenal Hotel has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:30 AM.
Corozo & Timbal Terraza - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Corozo & Timbal Terraza

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board on request
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Allure Chocolat
Allure Chocolat Cartagena
Allure Chocolat Hotel
Allure Chocolat Hotel Cartagena
Allure Chocolat Karisma Hotels Resorts Hotel Cartagena
Allure Chocolat Karisma Hotels Resorts Hotel
Allure Chocolat Karisma Hotels Resorts Cartagena
Allure Chocolat by Karisma Hotels Resorts
ure Chocolat Karisma s s Cart
Arsenal Hotel
GHL Arsenal Hotel Hotel

GHL Arsenal Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 701 out of 1000 reviews
Rating 8 - Good. 188 out of 1000 reviews
Rating 6 - Okay. 68 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Howard

Stayed 2 nights in Dec 2024

10/10 Excellent

Chinwendu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and great staff. I asked for a quiet room and my room was quiet. I had the best sleep of my my one month stay in Colombia. Very convenient location as well. I will return for sure. Some areas for improvement: a little hectic during breakfast sometimes so I think they need to add more staff during busy season. I also had a few hiccups as a solo female traveller of color but the staff handled it well and were very apologetic. I think some training on biases and assumptions would be helpful as well.
Stayed 5 nights in Dec 2024

10/10 Excellent

Amit

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was at a convenient walkable location. There are many excellent dining options very close to the hotel. We arranged for pickup at the airport, which was very convenient. Our driver was on time and very helpful. Alfonso at the reception area also provided excellent customer service by giving recommendations and helping us at check in and check out.
Stayed 2 nights in Dec 2024

8/10 Good

Annum

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well located, close to both walled city and Getsemaní and the port. The room was a good size and very nice and clean and modern. Washroom was the same, good by all accounts. The breakfast buffet options are good however it’s a very chaotic experience, trying to find a table and then flagging servers down for coffee or to order food not from the buffet etc. other than the breakfast delays I enjoyed my stay very much. It didn’t bother me that much but in case you’re on a tight schedule it’s good to know. I would stay here again regardless.
Stayed 1 night in Dec 2024

6/10 Okay

Scott

Liked: Cleanliness, room comfort
The small things that let it down
We booked 2 bookings at this hotel, and we had similar experiences. The rooms were comfortable, but the one room we had had aview to a brick wall... was not very appealing. Small details were what let this hotel down.. - netflix didnt connect - you go to the bar and the cocktail you order off the menu is not available - you call to order room service, the one meal you chose is not available - you enter your room, no body wash in the bottles - no tissues in the tissue holder A few examples of how this hotel lets itself down. The hotel is undergoing a renovation,so alot of workers in the area which was annoying, but understandable. In full, i would not stay at this hotel again, or any GHL hotel...poor experiences with them travelling in Colombia - definitely not a 5 star as they claim!
Stayed 4 nights in Dec 2024

6/10 Okay

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Alejandro, Hallandale Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had great expectations based on this Hotel reviews but we had some issues with the Room cleaning service and check in (Room was not ready at 3pm probably because the delay cleaning the rooms, we had to request to have the room cleaned after 2pm) I always leave tip to the cleaning ladies in any Hotel I travel to but even though the cleaning lady left us only 1 towel the first day (we are a couple) the 2nd day she didn't leave any towel, I think the Hotel management should enforce the room to be cleaned on time and doing it properly other than that the rest of the Hotel staff was very friendly and we had a good experience
Stayed 3 nights in Dec 2024

8/10 Good

MELANIE

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were amazing and the location was extremely convenient.
Stayed 2 nights in Dec 2024

8/10 Good

Maritza

Traveled with family
Liked: Cleanliness, room comfort
Not what I expected
I expected a nicer hotel for the reviews . The breakfast was awful. The lobby was under construction and dusty. They don’t allow friends to visit you past the lobby area. The room had a broken lock at the window. I will rate it a 3!. The staff is pleasant but I will not stay here again. The bed was clean and the room was large. The location is great also and safe.
Stayed 1 night in Dec 2024

10/10 Excellent

Rebeca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Very near of the historic area. All hotel staff are very helpful and professional. The rooftop very nice view. We love stay in this hotel. I recommend.
Stayed 4 nights in Dec 2024

10/10 Excellent

Marco

Stayed 1 night in Dec 2024

8/10 Good

Dorothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were professional, friendly, and accommodating. They made our stay exceptional.
Stayed 1 night in Dec 2024

10/10 Excellent

Raina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! The staff was great and very helpful. The location was also very convenient.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Joseph, White plains

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were a great place. The front desk leaves you alone and try not to bother you. Will come back
Stayed 4 nights in Dec 2024

10/10 Excellent

Shahryar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. Perfect gateway place .
Stayed 4 nights in Dec 2024

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent breakfast! Walk to attractions nearby. Nice rooftop pool and bar.
Stayed 2 nights in Dec 2024

10/10 Excellent

Shanaya J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, I would book again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service Great Location Great Food At The Hotel Highly Recommend. Staff And Manager Always Helpful. Would Surely Be Back
Stayed 6 nights in Nov 2024

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great gem
Location great .breakfast amazing. Bed comfortable and I think name is Fabian or Jabian manager but was very accommodating
Stayed 2 nights in Dec 2024

10/10 Excellent

Cherelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Pool was beautiful.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jennifer R De

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be returning to this hotel in Cartagena, Columbia. From the moment you walked into the hotel the staff were so eager to help. The check-in process was very fast. The hotel is very clean and smells wonderful. I loved my room the quality of the bedding and the mattress is , superb. The rooms are very spacious with high ceilings and very quiet. I loved the shower and the bathroom toiletries that was provided and also the towels were huge, strong, and out of this world. The breakfast was delicious everyday. They make very good coffee. I would love to mention three staff members that went above and beyond for my birthday. Their names are Fabian, Alfonso, papano. Thank you so much for your kindness. I will be returning shortly.
Stayed 4 nights in Sep 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Evalise, Winter Springs

Liked: Cleanliness
Loved the stay here. It was super convenient to the wall city surrounded by great restaurants and views love the rooftop pool and bar. Staff was lovely. I will definitely be booking again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Georgia N

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing This place is amazing i definitely return
Stayed 5 nights in Oct 2024