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Hyatt Vacation Club At Highlands Inn

4.0 star property

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Photo gallery for Hyatt Vacation Club At Highlands Inn

Terrace/patio
Premium bedding, pillowtop beds, in-room safe, desk
Premium bedding, pillowtop beds, in-room safe, desk
Outdoor pool, open 6:00 AM to 10:00 PM, free cabanas, pool umbrellas
Premium bedding, pillowtop beds, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Parking available
  • Spa
  • Bar

Explore the area

Map
120 Highlands Drive, Carmel, CA, 93923
  • Point Lobos State Natural Reserve
    ‪12 min walk‬
  • Monastery Beach
    ‪3 min drive‬
  • Carmel Beach
    ‪12 min drive‬
  • Monterey, CA (MRY-Monterey Peninsula)
    ‪19 min drive‬

Room options

View all photos for Villa, 1 Bedroom, Garden View (Suite)

Premium bedding, pillowtop beds, in-room safe, desk

Villa, 1 Bedroom, Garden View (Suite)

  • 650 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Ocean View (Suite)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Bedrooms, Ocean View (Suite)

  • Ocean view
  • 1140 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Horizon View)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom (Horizon View)

  • 650 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View (Suite)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Ocean View (Suite)

  • Ocean view
  • 650 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Garden View

Full-size fridge, microwave, oven, stovetop

Villa, 2 Bedrooms, Garden View

  • 1140 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Hyatt Vacation Club At Highlands Inn

4-star Carmel hotel close to Point Lobos State Natural Reserve
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and self parking.
Hyatt Vacation Club At Highlands Inn offers 94 accommodations with fireplaces and laptop-compatible safes. Rooms open to patios. Accommodations have separate sitting areas and include desks and dining tables. Pillowtop beds feature premium bedding. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers and complimentary toiletries.

This Carmel hotel provides complimentary wireless Internet access. Cable television is provided. Housekeeping is provided daily.

2 hot tubs are on site along with an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Adeline has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hyatt Vacation Club At Highlands Inn features 2 hot tubs and an outdoor pool. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

A business center is on site at this 4-star property. This Carmel hotel also offers spa services, a terrace, and barbecue grills. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in February 2023.

Hyatt Vacation Club At Highlands Inn is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Hyatt Vacation Club At Highlands Inn has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 30 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: USD 12 to 35 for adults and USD 12 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 2 hot tubs
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Fenced pool
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Firepit
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Area rugs in room
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • Ballroom
  • Banquet hall
  • Built in 1928
  • Fireplace in lobby
  • Reception hall
  • Renovated entire property - February 2023
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Cleaning products are eco-friendly
  • Desk
  • Fireplace
  • Laptop-compatible safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 10:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The property will be renovating from July 24 2024 to May 31 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Exterior
  • Hot tub

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 33.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Phone calls
  • Valet parking

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 12 to 35 for adults, and USD 12 to 25 for children
  • Self parking fee: USD 30 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hyatt Vacation At Highlands
Hyatt Vacation Club At Highlands Inn Hotel
Hyatt Vacation Club At Highlands Inn Carmel
Hyatt Vacation Club At Highlands Inn Hotel Carmel

Hyatt Vacation Club At Highlands Inn Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 64 out of 92 reviews
Rating 8 - Good. 10 out of 92 reviews
Rating 6 - Okay. 9 out of 92 reviews
Rating 4 - Poor. 2 out of 92 reviews
Rating 2 - Terrible. 7 out of 92 reviews

9.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Blanca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely excellent. They were so helpful and professional. Their customer service was a 10! The food in the restaurant was wonderful. We had dinner and breakfast. We’re planning another stay this year!
Stayed 2 nights in Jan 2025

6/10 Okay

Keith

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Checked in at 3:30pm. Room not avail until 6.

Stayed 1 night in Jan 2025

6/10 Okay

Kristy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Stay somewhere else!

Although the property is pretty, the entire staff was very rude from the start. Front desk couldn’t be bothered to do their job and give us a full check in leaving out vital info and a parking pass. They also didn’t text us that our room was ready when it was (past 4:00 check in time). The restaurant wouldn’t allow us to sit at the tables to wait for our room even though we purchased drinks. We were asked to wait in a boring room with just a couch and the other room had tv with football on. We also were not warned that our unit was up a steep hill and scraped the bottom of my normal height car. I also had to charge my car and was told that if I didn’t move it right away once done I would be charged $5 per hour. When I explained that it would be done at 3:00am they told me that’s my issue and it needs to be moved. All in all I wouldn’t stay here again, shame on Hyatt
Stayed 1 night in Jan 2025

4/10 Poor

Huichun

Stayed 1 night in Dec 2024

8/10 Good

Roya

Stayed 1 night in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 1 night in Dec 2024

10/10 Excellent

luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

The most incredible hotel. Great customer service. Super clean. With all the things you need (plus anything you might forget). The views are amazing. That aloos worth the trip. Food is great. Just not room service
Stayed 3 nights in Dec 2024

4/10 Poor

corazon

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The view remains spectacular esp in the restaurant area. However , the staff forgot to put water and basic amenities in the room like water and coffee etc. the heater was not working up to par in our room, didn’t bother to call for services , just bundled up with the sheets since it was late already , there’s a fireplace using the firewood and old newspaper but the smell of soot was too much and don’t expect working amenities like pool but it’s okay no big deal on those . Wish it’s more dated
Stayed 1 night in Dec 2024

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Altug

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
We didn’t have electricity all day Couldn’t use electronic devices for business Cold room can’t cook food No hot water
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Stayed 1 night in Dec 2024

10/10 Excellent

Andrew

Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a little hiccup with check in but otherwise, my family and I had a good time.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, beautiful view! Loved the room, fireplace and patio!
Stayed 2 nights in Nov 2024

8/10 Good

Agustin

Stayed 1 night in Oct 2024

10/10 Excellent

Karla, San Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2024

2/10 Terrible

Deepthi

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The room had a stale smell. We had to leave the doors open and use a large fan to blow air. There was no water in the room. When I called them, they said they will bring it in 10 min. I waited for couple of hours and had to call them multiple times. Then the weirdest thing happened - someone came into the room without knocking (while we were in the room at night) and left 2 bottles of water!
Stayed 1 night in Sep 2024

6/10 Okay

Chadwick, San Marcos

Traveled with partner
Disliked: Amenities, property conditions & facilities
Property is old and needs a remodel. Had a suite on third floor, expensive, and room was extremely loud. Beyond noisy even with a sound machine at night. Advertised fireplace does not have a gas line and wood does not burn. Couch stiff and very uncomfortable. Bed mattress cheap and squeaky, uncomfortable. Great location just old, dirty, desperately needs remodel. Not worth the price
Stayed 2 nights in Oct 2024

10/10 Excellent

Shiva

Liked: Cleanliness, staff & service, property conditions & facilities
Super cozy and good view
Stayed 2 nights in Sep 2024

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing! Booked it as I was proposing to my fiancé. The room was just amazing. 2tv’s, fireplace, a balcony, a whirlpool tub for 2, a full kitchen. We will definitely be back!
Stayed 1 night in Oct 2024

2/10 Terrible

JASON

Stayed 1 night in Oct 2024

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2024

6/10 Okay

Idmari

Traveled with family and small children
Liked: Cleanliness
I have stayed at this property before few years ago and it’s dated and did not realize all the noise you get from the freeway on the bottom. Dining was limited the evening. Parking is a mission unless you valet you car. The front desk guy that help was not welcoming at all…
Stayed 1 night in Sep 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

STEPHANE

Liked: Cleanliness
Disliked: Staff & service

Not coming back

We arrived early around 1pm when check-in was at 4pm. But despite arriving early and them knowing we were waiting, we did not get the room until 4pm. I don't think they made any effort to prioritize the cleaning of our room. When we got into the room it was freezing cold. They had not bothered turning the heat on despite the cold day either. The room itself has a nice view and is reasonably comfortable but it has not been remodeled in I would guess 20 years so it feels very dated and this impacts the comfort. No room service to the room as well. Also I had flowered delivered to the hotel and after 1 hours, I went to fetch the flower myself as they had not delivered it to the room. Overall a very mediocre experience given the price.
Stayed 2 nights in Sep 2024