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Ox Hotel Carlisle

3.0 star property

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Photo gallery for Ox Hotel Carlisle

Reception
Twin Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets
Exterior
Fitness facility
Combined shower/tub, towels

Reviews

7.2 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
$56
includes taxes & fees
Sep 1 - Sep 2

Explore the area

View in a map
HIlltop Heights, London Rd, Carlisle, England, CA1 2NS
  • Carlisle Cathedral
    ‪3 min drive‬
  • Carlisle Castle
    ‪4 min drive‬
  • Carlisle Racecourse
    ‪6 min drive‬
  • Carlisle (CAX)
    ‪16 min drive‬

Room options

View all photos for Twin Room

Twin Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

Triple Room

7.2 out of 10
Good
(5 reviews)
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room

Double Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Double Room

8.2 out of 10
Very good
(64 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Ox Hotel Carlisle

3-star Carlisle hotel with bar/lounge
This hotel features a fitness center, a bar/lounge, and a 24-hour front desk. WiFi in public areas is free.
Ox Hotel Carlisle offers 111 accommodations. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include shower/tub combinations. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include a fitness center.
Ox Hotel Carlisle features a fitness center. Wireless Internet access is complimentary. A bar/lounge is on site where guests can unwind with a drink.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:00 AM and on weekends between 8:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 7.99 per person
  • A bar/lounge

Things to do

  • Billiards/pool table
  • Gym
  • Table tennis

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 7.99 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Hilltop Hotel
Ox Hotel Carlisle Hotel
Ox Hotel Carlisle Carlisle
Ox Hotel Carlisle Hotel Carlisle

Ox Hotel Carlisle Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 83 out of 317 reviews
Rating 8 - Good. 112 out of 317 reviews
Rating 6 - Okay. 63 out of 317 reviews
Rating 4 - Poor. 24 out of 317 reviews
Rating 2 - Terrible. 35 out of 317 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was worth the money we paid... £35/night. Staff was friendly and helpful. Room was clean.
Stayed 1 night in May 2025

8/10 Good

Paula

Traveled with partner
Liked: Staff & service
Although room was clean some public areas need attention. Breakfast was excellent value for money. Was convenient for our needs for a one night stay over.
Stayed 1 night in May 2025

8/10 Good

Michael

Liked: Property conditions & facilities
Staff very pleasant and helpful, close to town and convenient for sightseeing
Stayed 2 nights in May 2025

6/10 Okay

Henry

Liked: Staff & service
Disliked: Property conditions & facilities

Time for Refurbishment

Hot and cold water at bath toom to room 73 not working. Th heater also not working, but, the reception provide portable heater upon feedback. The reception and Cafe staff are friendly and helpful.
Stayed 1 night in May 2025

8/10 Good

Lynda

Clean,comfortable, good breakfast. A good stop on the way up North.
Stayed 1 night in May 2025

4/10 Poor

Nanette

Disliked: Staff & service

Problematic

Could not beat it for value for money however, the parking meter in the car park says pay before you go in . So we did but on entering you are told residents are free . The receptionist says they should put a notice up . But they don’t .. I paid twice for breakfast.. partly my fault. The receptionist could not do a refund . Was told I could wait for the manager tomorrow or redeem it in the dinning room if having dinner. We did go for dinner but there were only tall chairs and tables available which I could not use ( or anyone else as all the adequate table and chairs were being used) There was a full breakfast area free to sit at but we were told we couldn’t sit there the staff member wouldn’t be allowed to let us . We had to leave. I couldn’t get the refund in the morning when we left but the receptionist called the manager who said she could not do it today but she would call me tomorrow. She didn’t, when I called the hotel I was told oh she can’t do it today she won’t be back in till Tuesday. She might call you then .. It’s not the money I’m angry about it’s the lack of staff support and the missing managers that I find a disgrace. The parking is obviously an ongoing problem but putting a notice up or even on the web site is too difficult. The staff I spoke to were very nice but the lack of managers on site is obviously problematic. I will see what Tuesday brings for a refund but I am not hopeful. Please be aware of what you are paying for when booking..
Stayed 1 night in May 2025

6/10 Okay

Michael

Traveled with family
Disliked: Property conditions & facilities, room comfort
The only reason to choose it is because it's cheap, but all we wanted was a bed for the night to break the journey from north of Scotland to South coast. Arrived at 9pm, left at 8:30am, straight after basic but perfectly adequate cooked breakfast. Run down appearance, looks like it was the equivalent of a Travelodge that was decommissioned but still operating as a hotel. The morning receptionist was friendly and helpful. Parking free. Not somewhere to stay with children or as a treat in anyway, but if you just want very cheap accommodation to break a journey, it was fine.
Stayed 1 night in May 2025

2/10 Terrible

Stephen

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid like the plague

The hotel staff failed to validate my car parking with the car park management company, resulting in me receiving a penalty charge. I spoke with reception who took my details and assured me that the general manager would deal with it. Two weeks later i received a final demand, so the GM had clearly failed to do so. Multiple more calls were made, each time i was told that the GM had been emailed with a request to confirm he had contacted the parking company. I received no response. The situation is still unresolved and i am being threatened with debt collectors and court action. Before booking this hotel, ask yourself whether a cheap night's accommodation is worth so much stress.
Stayed 1 night in Apr 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent breakfast

Great hotel, a little run down, but clean and friendly and helpful (but over worked) staff. Excellent breakfast! Parking is free, but crowded.
Stayed 7 nights in May 2025

10/10 Excellent

Quoc Hung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Angelina

Liked: Cleanliness
Quick and easy check in, lovely staff
Stayed 1 night in May 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value nice location friendly staff
Stayed 1 night in May 2025

8/10 Good

Vivienne

Stayed 4 nights in May 2025

10/10 Excellent

Shakhor Blaise

Liked: Cleanliness, staff & service, property conditions & facilities
The location is good with excellent view
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Okay central hotel

Decent hotel, just a short walk from the main town center. Close to local bike routes too. The room was okay, and was clean, but the bed mattress was a little old, and sunken.
Stayed 2 nights in May 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay for one night
Stayed 1 night in May 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Basic but very good.

I'm sure the people who have taken over this Hotel are trying their best to bring it back to the way it must have been when it was in its former glory days. The staff are very friendly and helpful under the cicumstances, the rooms large & comfortable with plenty hot water available. The rates are very good considering the proximity to the Lake District with good transport connections on the doorstep. Needless to say but I'll be back !
Stayed 3 nights in May 2025

6/10 Okay

Andrew

Disliked: Property conditions & facilities
Clean but dated
Stayed 1 night in May 2025

10/10 Excellent

Hayley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading the reviews for this hotel after having booked my heart sank. I thought I’d check it out since having paid for the night. Upon arrival I was greeted by the receptionist who was very nice. The hotel lobby looked outdated but clean and welcoming. Upon entering the room I was pleasantly surprised. All linen and towels were clean and crisp smelling of lovely fresh linen. The room was clean without any unpleasant odours. It’s a 3 star hotel. You take that for what it is. The only thing that was disappointing was the bath mat and shower curtain were discoloured but wasn’t the end of the world. The breakfast was lovely and hot with plenty of choice. I would definitely stay here again!
Stayed 1 night in May 2025

10/10 Excellent

Ebony

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Quoc Hung

Stayed 1 night in May 2025

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

10/10 Excellent

Quoc Hung

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Simon

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort

Well worth the money

Don’t be put off by the exterior. Staff very friendly. Room freshly decorated and very clean only let down by a poor mattress.
Stayed 1 night in May 2025