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Carlisle Station Hotel, Sure Hotel Collection by BW

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Carlisle Station Hotel, Sure Hotel Collection by BW

Lounge
Point of interest
Front of property
Lounge
Bar (on property)

Reviews

7.2 out of 10

Good

Popular amenities

  • Breakfast available
  • Parking available
    Parking available
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Pet friendly
    Pet friendly
  • Housekeeping
    Housekeeping

Explore the area

Map
Court Square, Carlisle, England, CA1 1QY
  • Carlisle Guildhall
    6 min walk
  • Carlisle Cathedral
    8 min walk
  • Tullie House Museum and Gallery
    8 min walk
  • Carlisle (CAX)
    19 min drive

Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Standard Room, 1 Twin Bed, Non Smoking

  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Suite, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds) | Desk, iron/ironing board, Internet, bed sheets

Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Crown and Mitre Hotel

Pool
Pet friendly
Parking included
Free WiFi
4.2 out of 5, Very Good, (1003)
The price is $94
per night
$113 total
includes taxes & fees
Dec 8 - Dec 9
Crown and Mitre Hotel

About this property

Carlisle Station Hotel, Sure Hotel Collection by BW

4-star Carlisle hotel walkable to Carlisle Cathedral
This smoke-free hotel features a bar/lounge, coffee/tea in a common area, and conference space. WiFi in public areas is free. Other amenities include self parking, a 24-hour front desk, and express check-out.
Carlisle Station Hotel, Sure Hotel Collection by BW offers 70 accommodations with coffee/tea makers and hair dryers. 32-inch LED televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries. Housekeeping is provided daily.
Carlisle Station Hotel, Sure Hotel Collection by BW features coffee/tea in a common area, express check-out, and discounted use of a nearby fitness facility. Event facilities measuring 54 square feet (5 square meters) include conference space. Public areas are equipped with complimentary wireless Internet access. A bar/lounge is on site where guests can unwind with a drink. This Victorian hotel also offers a front-desk safe and an elevator. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Carlisle Station Hotel, Sure Hotel Collection by BW is a smoke-free property.

English breakfasts are available for a surcharge between 7:30 AM and 10:00 AM on weekends.
Hotel Lounge Bar - Onsite bar. Guests can enjoy drinks at the bar. Happy hour is offered.

Languages

English

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 12 per day)
  • Limited onsite parking

Food and drink

  • Weekend English breakfast available 7:30 AM to 10:00 AM for a fee: GBP 10 per person
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Hotel Lounge Bar

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 54 square feet of conference space
  • Meeting rooms

Accessibility

  • Elevator

More

  • 3 floors
  • Banquet hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 10 per person
  • Self parking fee: GBP 12 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Carlisle Hallmark
Carlisle Hallmark Hotel
Hallmark Carlisle
Hallmark Carlisle Hotel
Hallmark Hotel Carlisle
Hotel Hallmark Carlisle
Hallmark Hotel Carlisle
Carlisle Sure Hotel Collection by Best Western
Carlisle Station Hotel, Sure Hotel Collection by BW Hotel
Carlisle Station Hotel, Sure Hotel Collection by BW Carlisle

Carlisle Station Hotel, Sure Hotel Collection by BW Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 235 out of 1028 reviews" "
Rating 8 - Good. 367 out of 1028 reviews" "
Rating 6 - Okay. 220 out of 1028 reviews" "
Rating 4 - Poor. 128 out of 1028 reviews" "
Rating 2 - Terrible. 78 out of 1028 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Fay

Liked: Cleanliness, staff & service, property conditions & facilities
I paid for an Executive room 114 I did not know there was a connecting room which resulting in hearing everything from room 113, when I say everything I mean everything. Certainly not the gentleman’s fault but he was up several times in the early hours going out for a cigarette, this included a constant cough, I even got the same 6.30 am wake up call from reception, lovely hotel and staff but sadly the worst nights sleep wish I had just gone for a standard room maybe would have been different
Stayed 1 night in Aug 2024

8/10 Good

Charlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location.
Convenient for travel and getting around. Stayed here before. Faulty power sockets that I reported to Reception. Staff always friendly and helpful.
Stayed 2 nights in Aug 2024

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another amazing stay at this hotel
Stayed 1 night in Aug 2024

8/10 Good

Austin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I had recently arrived and went to shop , forgot to take room key and when asked the man at reception if he could tell me what my room number was his reply was ‘no’, I found this extremely rude and not helpful at all.
Stayed 1 night in Aug 2024

6/10 Okay

Amjad

Business traveler
Liked: Staff & service
Decent place for a stop over, right next to railway station. Plenty of food options and shopping area is literally 5 mins walk. Sleep quality is okay, bathroom small and manageable, did not try the food. Easy check-in, checkout. No air-conditioning as it is supposed to be cold all the time but unfortunately felt the heat during the stay.
Stayed 2 nights in Jul 2024

10/10 Excellent

Mary

Liked: Amenities, property conditions & facilities
It was a wonderful hotel but my gripe is that after 9 o’clock in the evening there is nowhere around serving food.I found out from reception when I was leaving that you can order out and have food delivered to the bar. This would have saved me having to dodge drunks when I went to a chip shop and was slobbered over. Everything to do with the hotel itself was fine
Stayed 2 nights in Jul 2024

10/10 Excellent

Sarah

Stayed 2 nights in Jul 2024

6/10 Okay

John, Harrogate

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Could not shut window because a screw had been put in at the base of sash. It was permanently open by about three inches and could not be closed. The extractor fan in the bathroom did not switch off always and on two occasions was running all night. I did bring it to there attention but it was not permanently cured and was still running when I left. Staff service apart from this was good breakfast was excellent but I would never stay there again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Stayed 1 night in Jul 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is extremely friendly and helpful!
Stayed 1 night in Jul 2024

10/10 Excellent

Holly

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Paul

Business traveler
Liked: Staff & service
Hotel is in need of updating. Staff very friendly
Unfortunately the hotel is in need of a major update. The rooms were clean but walls were damp. The staff were friendly and helpful.
Stayed 1 night in Jul 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday treat
Excellent stay.Room was perfect and near to the lift,as requested.
Stayed 1 night in Jul 2024

6/10 Okay

Paul

Stayed 1 night in Jul 2024

10/10 Excellent

David

Right next to the station handy for the city centre plenty of eating facilities nearby and very lively in the evening nice bar and friendly staff would definitely stay there again
Stayed 2 nights in Jul 2024

6/10 Okay

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Jul 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really convenient for rail station, about 30 paces
Stayed 7 nights in Jun 2024

8/10 Good

Liam

Traveled with partner
Liked: Amenities, property conditions & facilities
Very convenient for the railway station. Room was very clean and spacious. Only thing that let it down was the bathroom. Needs updating and the shower was poor.
Stayed 1 night in Jun 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2024

4/10 Poor

Karen

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
a bit grubby
good points... friendly staff at front reception to check in. brilliant location for us as right by the train station. bed was comfortable bad points... next to a taxi rank with fighting going on from early early hours and continuing for hours. not the cleanest hotel, generally a bit grubby, paint peeling, scuffed furniture, grubby carpet, mouldy looking bath mat. phoned down to reception to ask if I could pick up some coffee as only one sachet in the room, and to my horror on replacing the handset I saw a toenail in the phone! Hotel sent someone up to remove it and give the phone a spray of disinfectant. Totally grossed out by it though.
Stayed 1 night in Jun 2024

8/10 Good

Holly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Geoffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for the city centre and public transport, especially rail. Nice breakfast.
Stayed 1 night in May 2024

8/10 Good

Joseph, Glenwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located just out the Railway Station Door. We were able to drop our bags, as we arrived earlier in the day. Convenient to see the Cathedral & Castle. Staff was very helpful, I take a medicine that must be refrigerated and they stored it for me. The real problem is the There is no A/C. Our room had the full afternoon sun and was over 80 degrees. They did provide a fan, but it was a sauna. We did go down to the lounge which was comfortable. This hotel did have an elevator, big plus with lots of luggage. Even with our windows open we did not hear the trains.
Stayed 2 nights in May 2024

8/10 Good

Janice

Liked: Cleanliness, staff & service
Rather shabby bedrooms, carpet old. Staff pleasant . Great location, next to train station.
Stayed 1 night in May 2024