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Novotel Cardiff Centre

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Cardiff Centre

Lobby
Bar (on property)
Sports facility
Breakfast, lunch and dinner served
Building design

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available
  • Spa
    Spa
  • Room service
    Room service
  • Breakfast available
    Breakfast available

Explore the area

Map
Schooner Way, Atlantic Wharf, Cardiff Bay, Cardiff, Wales, CF10 4RT
  • Cardiff International Arena
    7 min walk
  • St. David's
    14 min walk
  • New Theatre
    15 min walk
  • Cardiff (CWL-Cardiff Intl.)
    31 min drive

Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 1 Queen Bed

  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed with Sofa bed

  • 280 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Executive Room, 1 Queen Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout drapes

Executive Room, 1 Queen Bed with Sofa bed

  • 301 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Exterior

Mercure Cardiff Holland House Hotel & Spa

Pool
Spa
Pet friendly
Free WiFi
4.1 out of 5, Very Good, (1010)
The price is $76
per night
$91 total
includes taxes & fees
Dec 8 - Dec 9
Mercure Cardiff Holland House Hotel & Spa

About this property

Novotel Cardiff Centre

4-star hotel in Cardiff City Centre
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Novotel Cardiff Centre offers 138 accommodations with laptop-compatible safes and coffee/tea makers. LCD televisions come with cable channels.

Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a health club.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Novotel Cardiff Centre features an indoor pool and a health club. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 2259 square feet (210 square meters) include a conference center. This business-friendly hotel also offers tour/ticket assistance, a garden, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge), along with a car charging station.

Novotel Cardiff Centre is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Elements - This brasserie serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

Arabic, English, French, German, Italian, Malay, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured self parking on site (GBP 10 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 18 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Elements

Things to do

  • Full-service spa
  • Health club
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • Conference center (2,259 square feet of space)

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 18.00 per person
  • Airport shuttle fee: GBP 30 per vehicle (one-way)
  • Secured self parking fee: GBP 10.00 per night
  • Pet fee: GBP 15.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
Guests under 16 years old are not allowed in the spa

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Novotel Cardiff Centre
Novotel Hotel Cardiff Centre
Cardiff Novotel
Hotel Accor Cardiff Centre
Novotel Cardiff Centre Hotel Cardiff
Novotel Cardiff Centre Wales
Novotel Cardiff Centre Hotel
Novotel Cardiff Centre Hotel
Novotel Cardiff Centre Cardiff
Novotel Cardiff Centre Hotel Cardiff

Novotel Cardiff Centre Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 434 out of 1003 reviews" "
Rating 8 - Good. 293 out of 1003 reviews" "
Rating 6 - Okay. 156 out of 1003 reviews" "
Rating 4 - Poor. 83 out of 1003 reviews" "
Rating 2 - Terrible. 37 out of 1003 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Stayed 1 night in Aug 2024

4/10 Poor

Junko

Disliked: Amenities, property conditions & facilities
A safety box in the room was broken, reported but not repaired. Inside spa, no shwers were working at pool side. No swimwear tumble drier in the changing room. Lockers and showers in the changing room don't have enough hooks & hangers, very difficult to use. Temparature of sauna is too low.
Stayed 2 nights in Aug 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Eseosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Dean

Business traveler
Liked: Cleanliness
Stayed 2 nights in Aug 2024

4/10 Poor

David

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Room had no running hot water either from the taps or the shower. Stayed in Room 253 Complaint was registered at reception.
Stayed 1 night in Aug 2024

8/10 Good

Tsungayi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, liked the fact that kids can swim from 8-8, they enjoyed using the facilities.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Mixed rating.
The hotel apparently charges for parking but failed to disclose this on their website. Also, my room was without a fridge contrary to what was promised for delivery. The restaurant dinner was good and well-priced. Overall, moderately satisfied.
Stayed 4 nights in Aug 2024

6/10 Okay

Sze Wan

Traveled with group
Liked: Staff & service, amenities
The hotel is too old (especially the bathroom) and needs renovation.
Stayed 2 nights in Aug 2024

2/10 Terrible

Nintu

Stayed 2 nights in Aug 2024

4/10 Poor

Deborah

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Paid an eye-watering 5 star price to stay here for the Billy Joel concert for at best 3 star hotel. Lifts not working the whole weekend. Weren’t even asked if we could manage to carry our cases upstairs just told to get on with it! Safe in the room not working and not told. Breakfast was ok but scrambled egg tasted powdery. Positives - bed was comfortable and room was clean. Will not be rushing back.
Stayed 2 nights in Aug 2024

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Collet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we arrived,the front desk welcomed us warmly. The hotels outlook is inviting. My kids also love every bit of their stay. The swimming pool, Sauna, Gym were also exceptional. The highlight of our stay is the Restaurant, from the friendly restaurant host Aaliya ,the fillipino and Indian restaurant attendants,breakfast Buffet. All were excellent. Thanks for having us
Stayed 3 nights in Aug 2024

6/10 Okay

SUSAN

Liked: Cleanliness
Stayed 1 night in Jul 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

ZAID

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good breakfast. Clean. Definietly would visit again. Shower gel can't be reached by children.
Stayed 2 nights in Jul 2024

6/10 Okay

Lucy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Disappointing ☹️
My booking (through you) didn’t show up on their system and hotel was full so didn’t get my room until I returned from supper at 8pm. The upgrade offered was a nice touch but meant it was a super hot sauna like room…v v uncomfortable and little sleep was had. The restaurant staff are first glass as is the food and drink here. Pool is tatty (I’ve not got super high standards) and changing rooms an absolute mess, but fun was had there so served a purpose. I am booked to return (non refundable) and have requested a room which I know to be cooler. Sorry to moan but the combo of the muck up at check in, another one at check out, and the sauna like bedroom weren’t ideal.
Stayed 4 nights in Jul 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

MRS SUZANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swimming pool was cold was informed by staff that it was meant to be 30degrees so they said they would inform maintinence. Last time we stayed the pool was lovely and warm. Breakfast was ok as went early after early morning wet facilities session. Comfortable bed. Lovely quiet location close to the city and within walking distance. Perfect for a concert at Cardiff Castle. Good sized room. We will return.
Stayed 1 night in Jul 2024

10/10 Excellent

Junaid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel offering great service
We wanted a relaxinf family trip away and fortunately picked up Novotel Cardiff. The first room allocated to us was in the older part of the hotel, next to main road and we couldnt sleep well overnight. However, the very next day, upon requesting, it was changed to a lovely and spacious room in the adjoining new building. Staff at the hotel are its main asset, friendly, smiling, helpful, always actively listening. We found the bar and kitchen staff the best, Aaliya Khan was the perfect hostess in the mornings and the chef always appeared smiling, engaging and remembering food choices. Great food, always fresh and good healthy choices. The gym, sauna , steam room and swimming pool were all great to use qnd allow a larger window through the day to use. The hotel is literally a 15 min walk to the city centre and around 20 min walk to Cardiff Bay.
Stayed 5 nights in Jul 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Jacqui

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience and hope to return!
Staff were all very friendly and helpful. Room had everything we needed to make our visit to Cardiff a real pleasure. Everything was spotlessly clean. The food was good and my grandson loved the pool. I'd definitely recommend Novotel Cardiff Centre to anyone visiting the area.
Stayed 4 nights in Jul 2024

8/10 Good

Timothy

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Hotel was very nice, really good check in nice and quick. Room was very nice with a outside terrance to top it off.. shower was very small, anyone over 6ft would feel very uncomfortable in there im sure.. room was very dusty particularly floor and units. Gym was good even if a little small, pool again very good which kept my daughter happy. Restaurant looked very cool, ate there once and wasnt overly impressed with the food or service. Enjoyed our stay and would definitely stay again in the future.
Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Short business trip
Tired hotel but good location and bar / restaurant
Stayed 1 night in Jul 2024