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Mercure Cardiff Holland House Hotel & Spa

4.0 star property

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Mercure Cardiff Holland House Hotel & Spa

Exterior
Indoor pool
Sauna, spa tub, steam room, body treatments, aromatherapy
Sauna, spa tub, steam room, body treatments, aromatherapy
Property amenity

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar

Explore the area

Map
24-26 Newport Road, Cardiff, Wales, CF24 0DD
  • New Theatre
    8 min walk
  • St. David's
    8 min walk
  • Cardiff International Arena
    11 min walk
  • Cardiff (CWL-Cardiff Intl.)
    30 min drive

Room options

View all photos for Privilege, Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Privilege, Room, 1 King Bed

  • 363 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Privilege, Room, 1 King Bed

  • 363 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed, View

1 bedroom, in-room safe, desk, laptop workspace

Privilege, Room, 1 King Bed, View

  • 363 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Suite, 1 Double Bed, City View

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Triple Room, 3 Twin Beds

Classic Triple Room, 3 Twin Beds | 1 bedroom, in-room safe, desk, laptop workspace

Classic Triple Room, 3 Twin Beds

  • 250 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Room, 2 Twin Beds, View

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds, View

  • 363 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room, 1 Double or 2 Twin Beds

Classic Twin Room, 1 Double or 2 Twin Beds | 1 bedroom, in-room safe, desk, laptop workspace

Classic Twin Room, 1 Double or 2 Twin Beds

  • 250 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Exterior

Novotel Cardiff Centre

Pool
Spa
Pet friendly
Free WiFi
4.1 out of 5, Very Good, (1099)
The price is $165
per night
$198 total
includes taxes & fees
Dec 12 - Dec 13
Novotel Cardiff Centre

About this property

Mercure Cardiff Holland House Hotel & Spa

4-star hotel in Cardiff City Centre
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
Mercure Cardiff Holland House Hotel & Spa offers 172 accommodations with safes and coffee/tea makers. 30-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Naturel has 9 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, Mercure Cardiff Holland House Hotel & Spa features an indoor pool and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

This business-friendly hotel also offers a fitness center, spa services, and multilingual staff. Parking is available onsite for a surcharge.

Mercure Cardiff Holland House Hotel & Spa is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10 AM.
Urban Bar & Kitchen - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English, French, Hungarian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (GBP 21 per day)

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:00 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Urban Bar & Kitchen

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting rooms

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator (32 inch wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (40 inches high)

More

  • 1 building
  • 15 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Refrigerator

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Pool fee: GBP 10.00 per person, per night
  • Spa fee: GBP 10.00 per person, per night
  • Spa tub fee: GBP 10.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 15 per person
  • Self parking fee: GBP 21.00 per day
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

Pool access available from 6:30 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Holland Hotel Cardiff
Holland House Mercure Cardiff
Hotel Mercure Holland House Cardiff
Mercure Cardiff Holland Hotel
Mercure Cardiff Holland House
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Hotel
Mercure Holland Hotel Cardiff
Mercure Hotel Holland House
Mercure House Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales
Mercure Holland House Cardiff Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Hotel Cardiff

Mercure Cardiff Holland House Hotel & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 487 out of 1094 reviews" "
Rating 8 - Good. 335 out of 1094 reviews" "
Rating 6 - Okay. 131 out of 1094 reviews" "
Rating 4 - Poor. 84 out of 1094 reviews" "
Rating 2 - Terrible. 57 out of 1094 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely sleep bed and pillows were so comfortable, however you can’t call it a hotel and spa now as you have to pay £10 pp if you want to use the spa, cos it’s nothing to do with the hotel now
Stayed 1 night in Aug 2024

10/10 Excellent

A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spicy and span
We enjoyed our stay with our dog. The room was clean and cosy.
Stayed 1 night in Aug 2024

10/10 Excellent

Darren

Stayed 2 nights in Aug 2024

10/10 Excellent

Jermaine

Stayed 1 night in Aug 2024

10/10 Excellent

GABRIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the upgrade. I loved the room and the deep bath 🙂
Stayed 1 night in Aug 2024

6/10 Okay

Stephen

Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Lovely hotel spacious clean and cosy bar area . Lovely big rooms. Staff were friendly and breakfast was nice
Stayed 1 night in Aug 2024

6/10 Okay

Tracey

Traveled with family
Liked: Room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Indre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most relaxing night we had
Had amazing and relaxing night for my boyfriends birthday really enjoyed the sauna room and swimming pool finished with a perfect back massage definitely coming back would definitely stay for 2 nights next time because I didn’t want to leave and also they do late check out at 12!
Stayed 1 night in Aug 2024

10/10 Excellent

Ayesha

Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time staying in this hotel. The customer service is always friendly and helpful. If you’re looking for a hotel with lovely views and a nice swimming pool I definitely recommend.
Stayed 1 night in Aug 2024

8/10 Good

david

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Joshua

Stayed 1 night in Aug 2024

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel friendly staff room was too warm ac not working
Stayed 2 nights in Aug 2024

10/10 Excellent

Nicola

Stayed 2 nights in Aug 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Maryam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were nice and breakfast was nice. The downside was the parking which was expensive, £20 per day. We were not aware of this. Also teh reception was semi-functional as half the time no one was there and the bell had to be rang. Other than that, good size room and clean bathroom with nice shower. We had to request for extra towels but they were clean and bed was comfy.
Stayed 3 nights in Jul 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Josephine

Disliked: Staff & service, property conditions & facilities
They do not have room services after 10pm to buy dinner. They over charge and rooms are terrible
Stayed 1 night in Jun 2024

8/10 Good

Deby

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service
Decent sized rooms, comy bed & great service from the staff. Parking charge @ £21.50 a night & £10.00 per day for use of the Spa facilities stings a bit. Need to factor in these charges when choosing this hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Glen

Stayed 1 night in Jul 2024

4/10 Poor

Bethan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Service was good and friendly. Payed extra to use spa. Tv did not work in room. Shower base was chipping away. But very comfortable room.
Stayed 1 night in Jul 2024

6/10 Okay

Chelsie

Traveled with partner
Liked: Cleanliness
My partner and me stayed for 2 nights the room was lovely and nice however we did ask for 1 double bed and there were 2 single beds pushed together so there was a gap… The spa and pool was average however we went there to relax and there were screaming kids with no adults jumping off the jacuzzi into the pool.. The restaurant was not good at all my partners burger was sat on the side for over 5 mins so chips came freezing cold… my pizza wasn’t great it was really greasy and the bread was rock solid, i also ordered a drink from the menu and they came with a different one and then told me they don’t stock the drink i asked for even though its on the menu…
Stayed 2 nights in Jul 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Cardiff
Great location and friendly staff. The room was so cool, a blessing in this heat and the room really spacious. Great place to stay. I also used the jacuzzi the next day which was great.
Stayed 1 night in Jul 2024