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Hotel Indigo Cardiff by IHG

4.0 star property

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Photo gallery for Hotel Indigo Cardiff by IHG

Hotel Indigo features a classic, symmetrical facade with large windows and decorative elements.
Relax in a serene space with a large bed, bedside table, and desk, surrounded by decorative art pieces and a large window.
Cozy seating area with a chair and table, featuring a unique brick wall design and a shelf with books and decorative items.
Enjoy expansive city views from this outdoor space with a wooden table, benches, and string lights.
Welcome to Hotel Indigo's reception area, where friendly staff are available to assist with your stay.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar
  • Gym
  • Room service

Explore the area

Map
Dominions Arcade Queen Street, Glamorgan, Cardiff, Wales, CF10 2AR
  • St. David's
    ‪2 min walk‬
  • Cardiff Castle
    ‪3 min walk‬
  • Principality Stadium
    ‪1 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Room amenity

Standard Room, 2 Twin Beds

9.8 out of 10
Exceptional
(29 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout drapes

Premium Room, 1 Queen Bed

10.0 out of 10
Exceptional
(11 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout drapes

Premium Room, 1 Queen Bed

9.6 out of 10
Exceptional
(26 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout drapes

Standard Room

10.0 out of 10
Exceptional
(11 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed

9.2 out of 10
Wonderful
(104 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium bedding, in-room safe, desk, blackout drapes

Premium Room

9.6 out of 10
Exceptional
(4 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Accessible

9.6 out of 10
Exceptional
(7 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Premium Room, 2 Queen Beds

10.0 out of 10
Exceptional
(10 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Indigo Cardiff by IHG

4-star hotel in Cardiff City Centre
This smoke-free hotel features a restaurant, 2 bars/lounges, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a snack bar/deli, a rooftop terrace, and 24-hour room service.
Hotel Indigo Cardiff by IHG offers 122 accommodations with safes and complimentary bottled water. Beds feature premium bedding. 40-inch LCD televisions come with premium digital channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. This 4-star property offers access to meeting rooms and coworking spaces.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 43 square feet (4 square meters) include conference space. This eco-certified hotel also offers a 24-hour fitness center, a rooftop terrace, and tour/ticket assistance.

Hotel Indigo Cardiff by IHG is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Lefel6 Bar and Restaurant - This steakhouse specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Reservations are required.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Italian, Polish, Portuguese, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (GBP 18 per night); discounts available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 16.95 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lefel6 Bar and Restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 43 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Built in 2017
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 40 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 16.95 per person
  • Nearby parking fee: GBP 18.00 per night(328 ft away; open 24 hours)
  • Rollaway bed fee: GBP 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Indigo Cardiff
Hotel Indigo Cardiff
Indigo Cardiff By Ihg Cardiff
Hotel Indigo Cardiff by IHG Hotel
Hotel Indigo Cardiff an IHG Hotel
Hotel Indigo Cardiff by IHG Cardiff
Hotel Indigo Cardiff by IHG Hotel Cardiff

Hotel Indigo Cardiff by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1037 out of 1397 reviews
Rating 8 - Good. 260 out of 1397 reviews
Rating 6 - Okay. 67 out of 1397 reviews
Rating 4 - Poor. 17 out of 1397 reviews
Rating 2 - Terrible. 16 out of 1397 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Emily Helen

Liked: Property conditions & facilities
Disliked: Room comfort

Take your own pillows

We arrived in the evening and no one answered the building intercom. Luckily a guest left a couple of minutes later so we got in. Overall the room was clean but the bathroom had lots of hairs from previous visitors. On going to bed I could not believe how awful the pillows were. Incredibly lumpy and uncomfortable. We phoned reception to ask for better pillows and about 20 minutes later a single equally awful pillow was dropped off by a staff member who said nothing. Woke up with a sore neck. Asked the reception again for pillows the next day and said there were no others as they were fully booked. Staff not exactly rude but lacking the usual friendly nature of hospitality staff. No question on check out to ask about our stay, but perhaps they are used to the same feedback. It's a shame as a lovely hotel and location, but an incredibly uncomfortable sleep because the basics were wrong. Not up to the usual IHG standard.
Stayed 2 nights in Apr 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and convenient

Great hotel convenient and comfortable for an impromptu visit to Cardiff.
Stayed 1 night in Apr 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay for one night. Room excellent. Very clean. Staff on reception really polite and helpfull. Very nice breakfast
Stayed 1 night in Apr 2025

10/10 Excellent

Kathy

Stayed 1 night in Apr 2025

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb!

Hotel staff were friendly and welcoming. Very clean with daily room service, and central to Cardiff centre. I would definitely stay here again! Personal preference is that I would chose a room with a view.
Stayed 2 nights in Apr 2025

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Aryakaran

Stayed 2 nights in Apr 2025

10/10 Excellent

Fadeke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay. Breakfast was amazing 👏 Ambiance

Stayed 1 night in Apr 2025

10/10 Excellent

carol

Traveled with partner
Liked: Staff & service, amenities
hotel fabulous but didnt like the windows covered in felt chlostefobic choice of view wasnt offered
Stayed 1 night in Apr 2025

10/10 Excellent

Niel

Stayed 3 nights in Apr 2025

10/10 Excellent

Janine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Gwendoline

Traveled with partner
Disliked: Cleanliness
The hotel is located in an arcade with some curious art work on the walls. It was quite difficult to spot when negotiating the roads with sat nav and with taxis zooming in and out. We were disappointed with parking - £14 after discount for 3 hrs. The first room we were given was a nice room but no view. It had frosted glass and had a king size bed. I washed my hands. The water would not go down the sink and all black bits came out of the plug hole. I removed the plug to see if I could clear the problem the plug hole was totally blocked with gunge. Disgusting. I called reception they could not sort the sink but we could move rooms. We were then offered a much smaller room with a double bed. We have IHG membership which states upgrades etc. available. I asked if there was a possibility of a room with a kingsize bed - the same as the first one - no but we were offered another room which was virtually the same as the second room. Neither room had views of anything other than other bedrooms. The sink worked so we stayed in this room. The shower etc. had small black mould patches growing on parts around it. Considering that the hotel was in the middle of Cardiff, it was very quiet, which was good - probably because the window just backed on to other rooms. The breakfast buffet was good and other items such a poached eggs could be requested. We were not told that there was free on street parking between 8 pm on Saturday evening and 10 am just a short distance away.
Stayed 1 night in Apr 2025

6/10 Okay

Deby

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Lovely room and bathroom, but noisy.

Lovely room with a quick and easy check in and out process. Unfortunately there was a lot of noise from the corridor throughout the night and early morning, mainly doors banging so we didn't sleep well.
Stayed 1 night in Mar 2025

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very enjoyable stay

Stayed 2 nights in Apr 2025

8/10 Good

Emma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly enjoyed our stay perfect location and a great breakfast!
Stayed 2 nights in Apr 2025

8/10 Good

Aqsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed with this hotel and definitely will stay here again.
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Yan Yan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location at city centre, friendly staff & lovely room
Stayed 1 night in Apr 2025

10/10 Excellent

Niel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic staff

Staff went above and beyond for us. It was our wedding weekend and they made the trip so memorable. I can’t thank them enough for everything. Super comfy beds and also chill upstairs roof bar
Stayed 2 nights in Apr 2025