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Hotel Indigo Cardiff, an IHG Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Indigo Cardiff, an IHG Hotel

Exterior
View from property
Exterior
Exterior
Premium bedding, in-room safe, desk, blackout drapes

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • 24/7 front desk

Explore the area

Map
Dominions Arcade Queen Street, Glamorgan, Cardiff, Wales, CF10 2AR
  • St. David's
    1 min walk
  • Pillars
    1 min walk
  • Cardiff Queen Street Station
    6 min walk
  • Cardiff (CWL-Cardiff Intl.)
    37 min drive

Room options

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Room amenity

Standard Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout drapes

Premium Room, 1 Queen Bed

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout drapes

Premium Room, 1 Queen Bed

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout drapes

Standard Room

  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium bedding, in-room safe, desk, blackout drapes

Premium Room

  • 323 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Accessible

  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Premium Room, 2 Queen Beds

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Indigo Cardiff, an IHG Hotel

4-star hotel in Cardiff City Centre
This smoke-free hotel features a restaurant, 2 bars/lounges, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a snack bar/deli, a rooftop terrace, and 24-hour room service.
Hotel Indigo Cardiff, an IHG Hotel offers 122 accommodations with safes and complimentary bottled water. Beds feature premium bedding. 40-inch LCD televisions come with premium digital channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. This 4-star property offers access to meeting rooms and coworking spaces.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 43 square feet (4 square meters) include conference space. This eco-certified hotel also offers a 24-hour fitness center, a rooftop terrace, and tour/ticket assistance.

Hotel Indigo Cardiff, an IHG Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Lefel6 Bar and Restaurant - This steakhouse specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Reservations are required.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Italian, Polish, Portuguese, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (GBP 18 per night); discounts available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 19.95 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lefel6 Bar and Restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 43 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Built in 2017
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 40 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 19.95 per person
  • Nearby parking fee: GBP 18.00 per night(328 ft away; open 24 hours)
  • Rollaway bed fee: GBP 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Indigo Cardiff
Hotel Indigo Cardiff
Indigo Cardiff, An Ihg
Hotel Indigo Cardiff an IHG Hotel
Hotel Indigo Cardiff, an IHG Hotel Hotel
Hotel Indigo Cardiff, an IHG Hotel Cardiff
Hotel Indigo Cardiff, an IHG Hotel Hotel Cardiff

Hotel Indigo Cardiff, an IHG Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 918 out of 1222 reviews" "
Rating 8 - Good. 218 out of 1222 reviews" "
Rating 6 - Okay. 58 out of 1222 reviews" "
Rating 4 - Poor. 15 out of 1222 reviews" "
Rating 2 - Terrible. 13 out of 1222 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

william

Liked: Amenities
Great location. Excellent customer service.
Stayed 2 nights in Sep 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
There is no on-site parking available , parking option is a ncp carpark nearby for which you get a discount code from hotel reception. Staff member at reception had great calm mannerism and made guest feel welcome straight away
Stayed 1 night in Sep 2024

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Leigh

Stayed 3 nights in Sep 2024

8/10 Good

Cheryl

Liked: Cleanliness
Stayed 1 night in Sep 2024

2/10 Terrible

Craig

Stayed 1 night in Sep 2024

10/10 Excellent

David

Stayed 1 night in Sep 2024

8/10 Good

Dorothea

Liked: Cleanliness, property conditions & facilities
It was difficult to find
Stayed 1 night in Sep 2024

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Indigo is centrally located to most of the attractions I wanted to see in Cardiff. The area surrounding the hotel had ample shopping, dining, and pubs.
Stayed 3 nights in Sep 2024

8/10 Good

Gordana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very close to restaurants and shops. The breakfast buffet was good and there were plenty of options.
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is amazing! Staff were incredible. Location is very convenient however I must say I was a little shocked on the cleanliness of the city centre.
Stayed 1 night in Sep 2024

10/10 Excellent

Manjit

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Sep 2024

10/10 Excellent

Mrs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
I stayed at this hotel while I was settling my daughter into her uni accommodation.
Stayed 2 nights in Sep 2024

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t fault our stay from our first greeting to farewell everything was excellent and I’m very fussy ! Room was quirky in a good way very clean bathroom great with huge shower, we were asked if we wanted a quiet room and we never heard a thing even though we were in an arcade in middle of Cardiff. Secure entry and exit to hotel . Beds really comfy, breakfast great , All staff excellent.Would definitely return.
Stayed 1 night in Sep 2024

10/10 Excellent

Gemma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointing service
Check in was busy but I wasn’t greeted with a smile or any pleasantries. We arrived 10 mins before booking said we could and were told not all the rooms were ready, because it had been busy the night before, which to be honest wasn’t our problem. Receptionist Clara was undoubtedly stressed and whilst I appreciate that it was a busy changeover time, we felt like we were an inconvenience. Not 100% focussed on our check in and dealing with other clients over us whilst taking payments etc. I had booked 3 rooms months ago and it was my fault that I had not stipulated we would like rooms close together, we were allocated 3 disabled access rooms in 3 different floors. They were a great spec if you did have disability needs but that meant the bathrooms had low fittings for wheelchair users and far too low for a person standing to use the sink etc. we asked at reception to change rooms but were only able to change one to a standard room. The hotel did give us a discount on the 2 accessible rooms we had to keep but overall felt that we were an in an inconvenience and not valued guests. I don’t usually complain but I was disappointed with our stay to be honest.
Stayed 1 night in Sep 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quirky gem - so central, and the reduced 24hr parking cost (£17) using the code on reception worked well. The room was clean and excellent shower. The quirkiness comes from its location in the middle of a shopping arcade (reception) but it’s so central and keenly priced for the quality. Small fridge and canned water supplied free but worth buying a small milk from the nearby Tesco for your tea / coffee (provided) as the plastic milk sachets are pretty meagre. Strongly recommend.
Stayed 1 night in Aug 2024

10/10 Excellent

Jude

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Simon

Liked: Staff & service, amenities
Warm welcome, lovely staff, bar served nice cocktails. Quiet room despite its very central location on Queen's Street. Few issues with attention to detail - cobwebs in the window, robe had previous guest's makeup on. The mattress was fine for one night but very soft and below par compared to many other hotels these days. The shower was excellent, and provided toiletries were good but conditioner ran out on first use.
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent room
Very nice room with an annexe area so very spacious. Generous complimentary mini bar and comfortable room with very powerful shower.
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful,cheerful & friendly
Stayed 1 night in Sep 2024

10/10 Excellent

Carla

Stayed 1 night in Aug 2024