4/10 Poor
Emily Helen
Apr 22, 2025
Liked: Property conditions & facilities
Disliked: Room comfort
Take your own pillows
We arrived in the evening and no one answered the building intercom. Luckily a guest left a couple of minutes later so we got in.
Overall the room was clean but the bathroom had lots of hairs from previous visitors.
On going to bed I could not believe how awful the pillows were. Incredibly lumpy and uncomfortable. We phoned reception to ask for better pillows and about 20 minutes later a single equally awful pillow was dropped off by a staff member who said nothing. Woke up with a sore neck.
Asked the reception again for pillows the next day and said there were no others as they were fully booked.
Staff not exactly rude but lacking the usual friendly nature of hospitality staff. No question on check out to ask about our stay, but perhaps they are used to the same feedback.
It's a shame as a lovely hotel and location, but an incredibly uncomfortable sleep because the basics were wrong. Not up to the usual IHG standard.
Emily Helen
Stayed 2 nights in Apr 2025