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Best Western Pontypool Metro Hotel

3.0 star property

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Photo gallery for Best Western Pontypool Metro Hotel

Bar (on property)
Food and drink
Exterior
Standard Room, 2 Twin Beds, Accessible, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi
Daily continental breakfast (GBP 8.50 per person)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

Map
Lower Mill Field, Pontypool, Wales, NP4 0XB
  • Pontypool Park
    ‪14 min walk‬
  • Llanfrechfa Grange Hospital
    ‪6 min drive‬
  • Celtic Manor Resort Golf Club
    ‪14 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪55 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Twin Beds, Accessible, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

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About this property

Best Western Pontypool Metro Hotel

3-star hotel in Pontymoile
This hotel features a bar/lounge, a 24-hour business center, and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Best Western Pontypool Metro Hotel offers 53 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels.

This Pontypool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A 24-hour business center is on site at this 3-star property.

A computer station is located on site and wired and wireless Internet access is complimentary. This business-friendly hotel also offers a vending machine, concierge services, and laundry facilities. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Best Western Pontypool Metro Hotel has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 7 AM and 9 AM.
Lounge Area - This diner serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Starbucks - Onsite coffee shop.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Lounge Area
  • Starbucks

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Best Western Pontypool Metro Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 1001 reviews
Rating 8 - Good. 365 out of 1001 reviews
Rating 6 - Okay. 63 out of 1001 reviews
Rating 4 - Poor. 25 out of 1001 reviews
Rating 2 - Terrible. 24 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Cazzie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Marvin

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Supplier visit
Visiting a supplier
Stayed 1 night in Dec 2024

10/10 Excellent

Adrian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Bronwen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2024

10/10 Excellent

Bronwen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Night stay
Excellent night stay. Warm. Comfortable clean Room. Check in was quick and reception staff were friendly and welcoming..
Stayed 1 night in Nov 2024

8/10 Good

Nik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop over.
Fit the purpose of a stop over whilst visiting family. Good size room with sofa bed. Decent breakfast but could have done with a vegetarian cooked options.
Stayed 1 night in Nov 2024

10/10 Excellent

Clive

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stopped one night as had to get home before storm etc. but good while we were there.
Stayed 2 nights in Nov 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
We stayed here for 1 night as we had a gig in Crumlin. Room and breakfast were good. One small issue was to charge my car would have been a flat fee of £30 so I didn’t use and went to a rapid charge site on my way home. I would definitely stay here again if I was in the area
Stayed 1 night in Nov 2024

10/10 Excellent

Chi Kin Leo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for short stay.
Stayed 1 night in Nov 2024

8/10 Good

Alison

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and friendly hotel, perfect for our overnight stay, very comfy
Stayed 1 night in Nov 2024

10/10 Excellent

Pia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay all around
Lovely stay .The young girl who checked us in was lovely and very helpful. The middle aged lady the day after not so. The room was lovely ,warm and cosy. Everything very clean ,bathroom,beds,towels Good internet and free parking. Nice lobby to sit in.Great big coffees for a cheap price. Will definitely stay again.Family of 3 Mum DadSon 24 yrs old.
Stayed 2 nights in Nov 2024

2/10 Terrible

Charo Mikko

Stayed 2 nights in Nov 2024

10/10 Excellent

Neil

Traveled with group
Liked: Cleanliness, amenities
Clean hotel friendly helpfull staff
Stayed 1 night in Oct 2024

10/10 Excellent

Allie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Really clean and nice room
Stayed 1 night in Oct 2024

10/10 Excellent

natasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely tye place and the staff x
Stayed 1 night in Oct 2024

10/10 Excellent

natasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place with excellent staff very welcoming and polite .
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
We were in tight spot with one of us being in the hospital and needed to extend day by day and they allowed it as well as allowing us to remain in the same room. Thank you
Stayed 1 night in Oct 2024

6/10 Okay

Ross

Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Nice comfortable location. Suitable for night stop as part of a longer trip. Recommended.
Stayed 1 night in Oct 2024

8/10 Good

LEE

Liked: Cleanliness, property conditions & facilities, room comfort
Good location and price point
Overall good, not bad location to walk to town centre and other amenities
Stayed 2 nights in Oct 2024