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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property

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Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Lobby sitting area
Garden
Daily buffet breakfast (EUR 18 per person)
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet friendly
$190
includes taxes & fees
Sep 4 - Sep 5

Explore the area

View in a map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Aude Gate
    ‪2 min walk‬
  • Narbonnaise Gate
    ‪2 min walk‬
  • Château Comtal
    ‪3 min walk‬
  • Carcassonne (CCF-Pays Cathare)
    ‪8 min drive‬

Room options

View all photos for Superior Triple Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Triple Room

9.2 out of 10
Wonderful
(19 reviews)
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Classic Room

Classic Room | 1 bedroom, minibar, in-room safe, individually decorated

Classic Room

9.2 out of 10
Wonderful
(10 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Twin Room

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room

8.8 out of 10
Excellent
(18 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room | 1 bedroom, minibar, in-room safe, individually decorated

Family Room

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed

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About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

4-star hotel in City of Carcassonne
This hotel features a restaurant, a bar/lounge, and valet parking. WiFi in public areas is free. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Hôtel Le Donjon - Coeur de la Cité Médiévale offers 43 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers and hair dryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and a garden. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Hôtel Le Donjon - Coeur de la Cité Médiévale has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Brasserie Le Donjon - Onsite brasserie.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number FR39326379401

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 627 out of 1007 reviews
Rating 8 - Good. 273 out of 1007 reviews
Rating 6 - Okay. 72 out of 1007 reviews
Rating 4 - Poor. 22 out of 1007 reviews
Rating 2 - Terrible. 13 out of 1007 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

shaun

Traveled with partner
The superior room was days, dusty, cob webs, musty and one solitary old bottle warm musty water as the sole item in the non working minibar. Minimal bathroom accessories and no where near the normal 4 star standard and baseline charges that were charged
Stayed 1 night in May 2025

8/10 Good

Iain

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very old building rooms are typically french, a quite hotel but right in the middle of the citadel so you do get some street noise at times. A lovely 3 night stay
Stayed 3 nights in May 2025

6/10 Okay

JOSE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estáncia agradable

La bañera debería tener pasamanos y un tapete antiderrapante extremadamente peligroso. Bañarse en esas tinas, deberían hacer algo al respecto y evitarían muchos accidentes.
Stayed 3 nights in May 2025

10/10 Excellent

Marc

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the ambiance of being inside the castle. It’s a beautiful boutique hotel.
Stayed 2 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Superb location within the walled Cite, excellent options for breakfast, helpful staff and ride service from hotel's private parking lot to hotel. Quality establishment, and we'd stay here again.
Stayed 1 night in May 2025

6/10 Okay

Yvonne

Liked: Property conditions & facilities
Amazing setting. Very disappointed with room. We paid for Superior Double and out in a Classic room. The photos of our classic room was shown on several websites as a Classic. When I queried this they said it was a superior room. That the photos of our room was mistakes. Within minutes our room photo disappeared completely from the websites. Everything else about hotel was lovely. But our room very disappointing. Very dusty, had problem with flushing toilet and when windy the ceiling tiles in bathroom were lifting and clanging. I asked for a refund on room but not given. Allowed us free parking. Did offer to put us in a superior room but we only had one more day so too much hassle.
Stayed 4 nights in May 2025

10/10 Excellent

amparito

Liked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

amparito

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Inside the cite

8/10 Good

Scott

Liked: Cleanliness
Good
Stayed 1 night in May 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Robert

Stayed 3 nights in May 2025

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the hotel and being in the medieval city.
Stayed 1 night in May 2025

10/10 Excellent

Terence

Stayed 1 night in May 2025

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Character hotel, right in the middle of the citè. Ride from taxi area right o the hotel in one of their cars. Great stay!!
Stayed 2 nights in May 2025

6/10 Okay

leigh

Liked: Cleanliness
Disliked: Amenities
Hotel wonderfully situated. Room had enough space. Bathroom was large. We chose to add breakfast which had a lot of options: eggs, bacon, cold meats and cheeses, breads, pastries, cereal, yogurt, fruit and juices. The staff overall were very friendly and helpful, however I booked the deluxe room and when i got into the room it looked like the pictures of the cheaper classic room. My room description had a bathtub and we had no bathtub. The pictures of the deluxe room also had an outside sitting area and we only had a juliet balcony. I asked the front staff and they said it was about the size of the room not the amenities. I didnt see another room so i don't know if i was lied to but the pictures of my room look like the classic room.
Stayed 2 nights in May 2025

10/10 Excellent

MARIE-CLAUDE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charmant

Bel hôtel au coeur des remparts
Stayed 1 night in May 2025

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the perfect place to stay if you were visiting Carcassone!! it was located right within the walled city, and definitely had an old world feeling. It was clean and wonderful and the staff was great. The breakfast was delicious and the location was superb. The only thing that I didn’t think was that great was the air-conditioning in the room. It was a little too warm for me and felt stuffy. However, I did open the window, but there are no screens in the windows
Stayed 2 nights in May 2025

10/10 Excellent

Desimir

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and very helpfull stuff.
Stayed 1 night in May 2025

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located in La Cite. Easy to walk everywhere!
Stayed 1 night in May 2025

6/10 Okay

Tim

Traveled with partner
Liked: Cleanliness
Our room was in the annexe across the street from the main hotel. This was not mentioned on Expedia and certainly detracted from our enjoyment not feeling the ambience of what is a good hotel. The room was clean but the description’Superior’ is deceptive for what I consider to be a very average room. The hotel was clean in a good position inside the walls and the breakfast was good. The Hôtel restaurant next door was also very good.
Stayed 2 nights in May 2025

10/10 Excellent

Mary

Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful, patient and extremely friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated and atmospheric. Friendly staff. Our room was at the front and in the future would be good if room selection and prices showed room location to enable more informed choices.
Stayed 4 nights in May 2025

10/10 Excellent

Gerard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe hôtel dans le style de la cité
Stayed 1 night in May 2025