See all properties

Hotel de la Cite Carcassonne - MGallery Collection

5.0 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel de la Cite Carcassonne - MGallery Collection

Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Meeting facility
Exterior
Superior Room, 1 King Bed, Garden View | Premium bedding, pillowtop beds, minibar, in-room safe
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Pool
  • Laundry
  • 24/7 front desk

Explore the area

Map
Place Auguste Pierre Pont, Carcassonne, Aude, 11000
  • Historic Fortified City of Carcassonne
    ‪1 min walk‬
  • Basilica of St. Nazaire and St. Celse
    ‪1 min walk‬
  • Aude Gate
    ‪2 min walk‬
  • Carcassonne (CCF-Pays Cathare)
    ‪16 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(3 reviews)
  • 484 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Classic Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(20 reviews)
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Twin Room, Multiple Beds

Family Twin Room, Multiple Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Family Twin Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Junior Suite, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed, Garden View

Superior Room, 1 King Bed, Garden View | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, 1 King Bed, Garden View

9.8 out of 10
Exceptional
(7 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Garden

Hôtel Le Donjon - Coeur de la Cité Médiévale

Pet friendly
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (1001)
The price is $91
per night
$106 total
includes taxes & fees
Feb 6 - Feb 7
Hôtel Le Donjon - Coeur de la Cité Médiévale

About this property

Hotel de la Cite Carcassonne - MGallery Collection

5-star hotel in City of Carcassonne
An attached winery, a full-service spa, and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Hotel de la Cite Carcassonne - MGallery Collection offers 59 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a steam room and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body wraps. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
A winery is attached to this Carcassonne hotel. In addition to a full-service spa, Hotel de la Cite Carcassonne - MGallery Collection features a steam room and a seasonal outdoor pool. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This 5-star property offers access to a business center and meeting rooms. This luxury hotel also offers a library, a terrace, and multilingual staff. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Hotel de la Cite Carcassonne - MGallery Collection has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:00 AM.
La Barbacane 1 étoile - This fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Bar Blbliothèque - Onsite cocktail bar. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered valet parking on site (EUR 30 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 28 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Blbliothèque
  • La Barbacane 1 étoile

Things to do

  • Bicycle rentals
  • Full-service spa
  • Library
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • Winery

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1909
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 80.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 28 per person
  • Uncovered valet parking fee: EUR 30 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number FR0F532662145

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Cite MGallery Collection
de la Cite Carcassonne MGallery Collection
Hotel Cite
Hotel Cite MGallery Collection
Hotel de la Cite Carcassonne MGallery Collection
Hotel Cite Carcassonne MGallery Collection
Cite Carcassonne MGallery Collection
De La Cite Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection Hotel
Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Hotel de la Cite Carcassonne - MGallery Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 584 out of 757 reviews" "
Rating 8 - Good. 116 out of 757 reviews" "
Rating 6 - Okay. 35 out of 757 reviews" "
Rating 4 - Poor. 15 out of 757 reviews" "
Rating 2 - Terrible. 7 out of 757 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Oct 2024

10/10 Excellent

David

Stayed 1 night in Oct 2024

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and so kind. We loved every moment at the hotel and we only wished that we stayed longe r
Stayed 1 night in Oct 2024

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Inga

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous! Before we can even begin to compliment the hotel, the location, the staff and the service we must compliment Jerome who helped us navigate getting in and out of the old cite and again to the train station with massive luggage! We had just completed a 7 day tour on the Canal du Midi with 7 friends. It was such a pleasure to stay at the hotel for the night for a good rest and beautiful view before we begin our voyage back to the US. Jerome is a tour guide, historian, athletic guy with a wonderful sense of humor, he truly made our stay magical! We will be back again someday! Inga & Murray Reynolds, Temecula California

10/10 Excellent

Linda M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A unique and wonderful place
This was my second time at the hotel. 3 nights each. I enjoyed it so much both times. I love walking around the fortress especially after the tourists depart. The hotel is truly beautiful and the staff amazing. Nenita is a wonderful masseuse. The receptionists are so helpful. I already want to return.
Stayed 3 nights in Oct 2024

10/10 Excellent

anita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service, food and location. Comfortable room. Pretty hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Stayed 2 nights in Sep 2024

10/10 Excellent

Marcin

Stayed 2 nights in Sep 2024

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel in a great location. Staff was friendly and helpful. We booked a Junior Suite. Although not really a suite (just a large room) the room was well done with a large balcony. I have a couple of reasons for taking off a star. First, I could hear the people in the room above walking and the room next door talking. This is a pet-peeve as when I want to sleep, I need quiet and not muffled conversation and laughter in the room next door. Second is the balcony smoking policy. Along with being up late talking, they also sat on the balcony and smoked which blew directly into our balcony and room if the window was open. This meant that unless I wanted to sit and smell smoke, the balcony was useless to me. I understand that I'm not the only guest, I just shouldn't be able to hear or smell the others when in my room.
Stayed 1 night in Sep 2024

2/10 Terrible

PAUL

Disliked: Cleanliness, staff & service
Stayed 6 nights in Aug 2024

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, amenities
Historic hotel in village center. Housekeeping left us with no toilet paper or tissue paper and had to wait for someone to drive back to hotel at night to resupply. Otherwise a wonderful place.
Stayed 1 night in Sep 2024

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
The setting is all.
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very special place right in the heart of the medieval city. The Hotel is old and has plenty of character but still spotlessly clean. Lots of steps as would expect from a property of this age, but you would choose to stay here for the character and location! Greeted straight away on arrival and told we had been given a room upgrade which was nice. Our room was good size with a private terrace leading into the garden and a great view over the ramparts to The Bastide below. The staff were friendly and helpful, gave us a little tour of the hotel when we arrived. La Barbacane restaurant had an amazing menu and first class service. Nice pool area and outside garden, too windy when we visited in mid September to use the pool but sure it would be fine. For info, if you take a taxi from the airport as we did the hotel has a dedicated drop off area just outside the walls - no cars in the medieval city. Staff bring up your luggage and its a 3-4 minute walk up 2 flights of steps across each wall of the castle et voila you are in the medieval city right by the Basilica and the hotel is in front of you. Would stay again. Merci beaucoup to the staff.
Stayed 4 nights in Sep 2024

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Incredible location, let down by indifferent to poor service.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a not so convenient area
Stayed 1 night in Sep 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outstanding property
Stayed 1 night in Aug 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Alessandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and good location.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ian, Downers Grove

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and quality . Welcoming staff truly good value
Stayed 1 night in Aug 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, the hotel was very clean and the room was beautiful. The only issue I would have is that the tub/shower was awkward.
Stayed 2 nights in Aug 2024

6/10 Okay

Gez, Peterborough

Traveled with family
Liked: Cleanliness, amenities
Great location and building , awesome food and restaurant staff, spa staff let it down as couldn’t speak any English at all which is surprising for a 5* hotel. Bathroom no extraction and water flooded everywhere asked for extra towels after 3 hours had to call them to get them as they had forgotten.
Stayed 1 night in Sep 2024

10/10 Excellent

laurence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what an unbelievable hotel with such amazing surroundings
Stayed 1 night in Aug 2024

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness
We were biking the canal from Sète. This was an amazing property. Even if you can’t get a reservation stop on for a drink on the terrace or the bar.
Stayed 1 night in Aug 2024