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Victoria and Alfred Hotel by NEWMARK

4.0 star property

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Double Room, Mountain View | Premium bedding, minibar, in-room safe, free WiFi
Outdoor pool
Reception
Exterior
Double Room (Piazza Facing ) | Premium bedding, minibar, in-room safe, free WiFi

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Room service
  • Gym

Explore the area

Map
On the Waterfront Pierhead, V & A Waterfront, Cape Town, Western Cape, 8001
  • Two Oceans Aquarium
    ‪5 min walk‬
  • Cape Town International Convention Centre
    ‪19 min walk‬
  • Cape Town Cruise Terminal
    ‪3 min drive‬
  • Cape Town (CPT-Cape Town Intl.)
    ‪21 min drive‬

Room options

View all photos for Loft, 1 King Bed

Loft, 1 King Bed | Premium bedding, minibar, in-room safe, free WiFi

Loft, 1 King Bed

  • Mountain view
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Piazza Facing )

Double Room (Piazza Facing ) | Premium bedding, minibar, in-room safe, free WiFi

Double Room (Piazza Facing )

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Mountain View

Double Room, Mountain View | Premium bedding, minibar, in-room safe, free WiFi

Double Room, Mountain View

  • Mountain view
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Victoria and Alfred Hotel by NEWMARK

4-star hotel in Victoria and Alfred Waterfront
A marina, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Victoria and Alfred Hotel by NEWMARK offers 94 accommodations with minibars and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary newspapers and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A marina, a health club, and complimentary bicycles are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including thalassotherapy.
In addition to a marina, Victoria and Alfred Hotel by NEWMARK features an outdoor pool and a health club. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This Cape Town hotel also offers a sauna, a rooftop terrace, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Victoria and Alfred Hotel by NEWMARK has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
GINJA Restaurant - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: ZAR 320 for adults and ZAR 180 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • GINJA Restaurant

Things to do

  • Free bicycle rentals
  • Health club
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Marina
  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% of food locally-sourced
  • Built in 1904
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for ZAR 1165 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately ZAR 320.00 for adults and ZAR 180.00 for children
  • Airport shuttle fee: ZAR 900 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: ZAR 1165 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Victoria & Alfred Hotel
Victoria Alfred Hotel
Victoria Alfred Hotel Cape Town
Victoria Alfred Cape Town
Victoria Alfred
Victoria & Alfred Hotel Cape Town, South Africa
Victoria Alfred Hotel
Victoria And Alfred By Newmark
Victoria Alfred Hotel by NEWMARK

Victoria and Alfred Hotel by NEWMARK Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 699 out of 1003 reviews
Rating 8 - Good. 220 out of 1003 reviews
Rating 6 - Okay. 48 out of 1003 reviews
Rating 4 - Poor. 22 out of 1003 reviews
Rating 2 - Terrible. 14 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great property; really large room which was greatly appreciated; price paid was fair;
Stayed 7 nights in Jan 2025

10/10 Excellent

Philip

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb personal and friendly hotel. Perfect location. Always come back
Stayed 2 nights in Jan 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities

Great Location!

The V&A Hotel has the best location on the Cape Town waterfront. It is renowned for its service. We stayed in a flloor 1 room. It was spacious and clean, but is looking a little tired compar3d to the loft room we stayed on a prior visit. The air condioning was very noisy, but we got used to it. Unfortunately on one day there was no hot water (the maintenance team were working in the closed down the hall so I assume it was related to that work?). Breakfast on the quayside is great, with the view of the mountain and the seals playing in the dock. We ate dinner once during our stay and I enjoyed the finest seafood curry I've eaten in a long time.
Stayed 5 nights in Jan 2025

10/10 Excellent

Errol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Timothy

Stayed 2 nights in Dec 2024

10/10 Excellent

Tim

Stayed 2 nights in Dec 2024

2/10 Terrible

Michael

Stayed 3 nights in Dec 2024

8/10 Good

david r

Stayed 1 night in Nov 2024

6/10 Okay

Catherine

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous

Great central location, wonderful service especially from Lucy the guest service manager
Stayed 3 nights in Dec 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Great location. Wonderful restaurant and breakfasts. Fabulous service.
Stayed 2 nights in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Francis Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sooo convenient with shops and dining. Also close to main pickup/dropoff areas for taking boat or shuttles. Only missing is the pool - had to go across the street to use someone else's.
Stayed 3 nights in Nov 2024

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

Great overnight stay, breakfast was great, the room was huge and very comfortable and the staff were very efficient. The hotel is in V&A waterfront and has a lot of amenities on it's doorstep.
Stayed 1 night in Nov 2024

8/10 Good

Jackie A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Andrea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel in great location

Great location and excellent value for money. A lovely hotel, we really enjoyed our stay.
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Disappointing

Location 5/5 if you want the waterfront. Service 2/5, front desk not helpful refused to do the complimentary upgrade for Expedia gold, even if I showed she had availability for my dates! Also housekeeping knocks on door to come in at 8am!!!. Rooms 2/5 run down motel level doors that done not close properly, is this safe? And bathroom old. Sad for so high a price they can do better.
Usual gap for room door.
Bathroom door difficult to close, door misaligned
Rundown
Stayed 2 nights in Nov 2024

10/10 Excellent

Tonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location. Very safe, walking distance to fun shops, bars, restaurants.
Stayed 4 nights in Oct 2024

2/10 Terrible

Ward

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff broke into my room when I was not inside stole my valuables. Targeted very hidden areas searching for certain items and the management just gave me lip service. In addition my first night the air conditioning didn’t work. I slept in a sweat box. They didn’t move me or offer me any compensation and the next day they gave me a different room…that was it didn’t even buy me a free drink for myterrible evening. Absolutely do not leave anything in your room. If you leave it you wouldn’t expect this from such an allegedly high calibre hotel. Terrible experience. Absolutely do not leave anything in your room.
Stayed 4 nights in Oct 2024

10/10 Excellent

EVELYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Strongly recommended

Beautiful and clean property
Stayed 2 nights in Sep 2024

10/10 Excellent

Carol

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location - safe and lots of great restaurants
Stayed 2 nights in Sep 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing location walking distance within the V&A Waterfront. Friendly helpful staff - great breakfast. Home away from home for me!
Stayed 1 night in Sep 2024

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect. Great to walk around. The room was very nice and the staff was excellent.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mike

Stayed 2 nights in Aug 2024