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The Onyx Apartment Hotel by NEWMARK

4.0 star property

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Photo gallery for The Onyx Apartment Hotel by NEWMARK

Outdoor pool
Deluxe Studio, 1 King Bed, Mountain View | 2 bedrooms, in-room safe, iron/ironing board, free WiFi
Fridge, microwave, oven, stovetop
Apartment, 2 Bedrooms, City View | City view
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk

Explore the area

Map
57 Heerengracht Street, Cape Town, Western Cape, 8001
  • Cape Town International Convention Centre
    ‪2 min walk‬
  • Long Street
    ‪5 min walk‬
  • Cape Town Cruise Terminal
    ‪9 min walk‬
  • Cape Town (CPT-Cape Town Intl.)
    ‪17 min drive‬

Room options

View all photos for Studio, 1 King Bed, City View

Studio, 1 King Bed, City View | Bathroom | Free toiletries, towels

Studio, 1 King Bed, City View

  • 376 sq ft
  • Studio
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed, Mountain View

Deluxe Studio, 1 King Bed, Mountain View | 2 bedrooms, in-room safe, iron/ironing board, free WiFi

Deluxe Studio, 1 King Bed, Mountain View

  • 376 sq ft
  • Studio
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, Mountain View

Deluxe Apartment, 2 Bedrooms, Balcony, Mountain View | Terrace/patio

Deluxe Apartment, 2 Bedrooms, Balcony, Mountain View

  • 75 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Apartment, 1 Bedroom, City View

Apartment, 1 Bedroom, City View | 2 bedrooms, in-room safe, iron/ironing board, free WiFi

Apartment, 1 Bedroom, City View

  • 495 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Apartment, 1 Bedroom, Mountain View

Deluxe Apartment, 1 Bedroom, Mountain View | Private kitchenette | Fridge, microwave, oven, stovetop

Deluxe Apartment, 1 Bedroom, Mountain View

  • 495 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Apartment, 2 Bedrooms, City View

Apartment, 2 Bedrooms, City View | Living area | Flat-screen TV

Apartment, 2 Bedrooms, City View

  • 75 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

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  • Free WiFi
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4.5 out of 5, Wonderful, (120)
$91 nightly
The price was $107
The price is $91 total
includes taxes & fees
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About this property

The Onyx Apartment Hotel by NEWMARK

4-star aparthotel in Cape Town City Centre
Along with an outdoor pool, this aparthotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, spa services, and dry cleaning. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a flat-screen TV comes with satellite channels, and added amenities include free WiFi and free bottled water.
The Onyx Apartment Hotel by NEWMARK offers 112 air-conditioned accommodations with safes and complimentary bottled water. Accommodations at this 4-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries.

This Cape Town aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an outdoor pool and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services.
The Onyx Apartment Hotel by NEWMARK features an outdoor pool and a 24-hour fitness center. The aparthotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This Cape Town aparthotel also offers spa services, a terrace, and dry cleaning/laundry services. For a surcharge, the property provides an area shuttle within 18 kilometers and an airport shuttle (available 24 hours). Complimentary self parking is available on site.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
The Onyx Apartment Hotel by NEWMARK has a restaurant on site.

Languages

English

Property amenities

Pool/Spa

  • Outdoor pool
  • Spa services

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 18 km
  • Car recommended
  • Free self parking on site

Kitchen

  • Cookware, dishware, and utensils
  • Freezer
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop

Dining

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 240 per person
  • A bar/lounge
  • A restaurant

Bedrooms

  • 2 bedrooms

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle

Services and conveniences

  • 24-hour front desk
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Safe

Location highlights

  • Near the bay

Things to do

  • 24-hour gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 112 units

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately ZAR 240 per person
  • Airport shuttle fee: ZAR 825 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

A car is recommended for transportation to and from this property

Property is also known as

Onyx Aparthotel Cape Town
Onyx Cape Town
The Onyx Apartment Hotel
The Onyx By Newmark Cape Town
The Onyx Apartment Hotel by NEWMARK Cape Town
The Onyx Apartment Hotel by NEWMARK Aparthotel
The Onyx Apartment Hotel by NEWMARK Aparthotel Cape Town

The Onyx Apartment Hotel by NEWMARK Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 367 out of 506 reviews
Rating 8 - Good. 99 out of 506 reviews
Rating 6 - Okay. 20 out of 506 reviews
Rating 4 - Poor. 10 out of 506 reviews
Rating 2 - Terrible. 10 out of 506 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

thando

Liked: Cleanliness, property conditions & facilities
Their complimentary gowns and slippers are pretty small. They need to cater for tall people and city women.
Stayed 5 nights in Feb 2025

10/10 Excellent

Chia Wei

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean apartment rooms with excellent room service every day when needed. Friendly staff who are very helpful. The hotel is in an area downtown that is walkable to most places and about a 15-20 min walk to the waterfront. It was right next to the conference centre. There is free parking for hotel guests as well which was very handy as we rented a car for our trip.
Stayed 9 nights in Feb 2025

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel located near the convection center!
Stayed 2 nights in Feb 2025

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The person who checked us in did not give us an upgrade or free breakfast. We got a bottle of wine. However, the front desk is very helpful. They provided us with 2 adapters. We were able to get local currency exchange immediately and they went a mile to accompany us to a grocery/convenience store. We forgot the name of the person who showed us visually where to pick up the hop on and off bus. He even checked on us while we were at Burger King to make sure we were ok. They were very courteous. The date of our stay was Feb. 7 -9.
Stayed 2 nights in Feb 2025

10/10 Excellent

Tracy

Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Stayed 4 nights in Feb 2025

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a good stay. Would recommend many to come.

10/10 Excellent

Gillian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The 2 bedroom apartment was perfect for sharing with our daughter age 22. It gave us our own space & together sitting areas. Staff very friendly, courteous & pleasant. No complaints whatsoever. The only thing we didn’t like was losing the sun at the outside pool area @12.45pm. The height of the building & the location of the pool was the reason., otherwise we really enjoyed our stay . Thankyou.
Stayed 1 night in Feb 2025

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hospitality from the staff, safe inside and close to popular attractions. Would recommend.
Stayed 6 nights in Jan 2025

10/10 Excellent

DAWNN

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Byron

The staff and accommodations were fantastic. When we return to Capetown this is where we will come back to
Stayed 13 nights in Jan 2025

8/10 Good

robert

Liked: Cleanliness, room comfort

Our stay in Capetown City

The Front Desk staff were always welcoming and polite. We used the two dining facilities once each but both were very satisfactory. The Heerengraght gives you amazing views of Table Mountain. The parking facilities were good.
Stayed 10 nights in Jan 2025

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing and very helpful staff at concierge and at breakfast. The breakfast buffet was substantial, plus a bonus ordered meal with your included breakfast option. Friendly and safe hotel, with a great bar, pool and gym area as well. Easy to walk to the V&A Waterfront and close to most tourist destinations. Would highly recommend.
Stayed 3 nights in Jan 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, room comfort

Comfortable and classy.

Loved this hotel. Room was huge and comfortable. Great restaurants.
Stayed 2 nights in Jan 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, room comfort

Great stay and friendly staff.

Onyx is a fantastic apt hotel. Rooms are huge and very clean. Loved having a kitchen in room. Bed was super comfortable and room was quiet. 2 restaurants had amazing food and front desk staff were very helpful and nice. Pool area was small and water didn’t look that clean. The spa and wet steam are not included. Extra charge for both. Would def recommend and stay here again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Judy

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Vazil, Prague 5

Liked: Cleanliness, property conditions & facilities
Excellent personnel
Stayed 1 night in Jan 2025

10/10 Excellent

Sheriff

Liked: Cleanliness, room comfort

Great staff! Great location!

Staff were great! Hotel location was great! There was a mixup on check-in where the Hotel had not been notified that I had upgraded my room after making the initial booking. Mpumbi and Andre worked to resolve it. The 1-bedroom deluxe (with Balcony) was spacious. The included breakfast option was good as well, but the Hotel's best asset is their staff.
View of Table Mountain from Room Balcony
Stayed 5 nights in Jan 2025

10/10 Excellent

Brett

Liked: Cleanliness, amenities, property conditions & facilities
My room at Onyx Apartment Hotel was well equipped and quiet. Loved having kitchen amenities in my room. The gym was decent as well.
Stayed 1 night in Dec 2024

10/10 Excellent

Krishna

Business traveler, Traveled with family
Liked: Cleanliness, room comfort

Great Stay!

Friendly and courteous hotel staff. Any concerns that came up were addressed promptly and effectively.
Stayed 5 nights in Dec 2024

6/10 Okay

Bafana

Business traveler
Liked: Cleanliness, amenities
Did not like the size of the room how cramped the bathroom and toilet are.
Stayed 6 nights in Dec 2024

6/10 Okay

Temitayo

An upgrade wasn’t offered and they didn’t seem to be aware of the my status at check-in. I had two bookings and they did provide 1 bottle of wine.
Stayed 3 nights in Jan 2025

10/10 Excellent

Matthew, rocky river

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Alistair, Littlehampoton

Traveled with partner
Liked: Cleanliness
Sofa was squeaky , lot of road noise . But clean and staff very friendly .
Stayed 3 nights in Jan 2025

6/10 Okay

Azra

Traveled with group
Liked: Cleanliness, amenities
Property in convenient location. No VIP access benefits for platinum members, they should be removed as VIP access hotel. Do not offer 2 keys For 2 person room. I was told she would “look into it” when I asked for another key. Sink didn’t drain and was not fixed despite reporting it. When reporting it I was questioned as if I was lying or was unsure how to use a sink. Communication skills of certain members of staff was appalling. It’s a pity. I booked again after this horrific experience because of convenience and availability and the Concierge and Andre provided assistance and ensured everything was working. The second time around I had better experience because of them however the same members of staff from last time were still impolite and still only gave one key for a 2 person room.
Stayed 1 night in Dec 2024