Ratings based on 35 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Hotwire Verified Reviews
by A verified traveler from Bayside
Posted Apr 22, 2024 on Expedia
I have to wait four hours to to get my room because wasn’t ready…. then I went downstairs last day then I forgot my charge was upstairs. I went back and I don’t find it.
Comment from Hotel Management
Apr 22, 2024 by Amanda Guevara (Guest Experience), Hotel Management
Dear Ms. Wendy, We appreciate that you and your family chose our hotel during your time in Punta Cana. Please know that our rooms are given out at 3PM, and we are sorry to know that you did not find your charger, security checked the report and the charger was not found in our facility. We hope you can give us another opportunity to exceed your expectations. Cordially,
by A verified traveler
Posted Apr 1, 2024 on Expedia
I liked everything of this resort.
Comment from Hotel Management
Apr 2, 2024 by Amanda Guevara (Guest Experience), Hotel Management
Dear Jose, Thank you for visiting Sports Illustrated Resorts during your time in Punta Cana, our team is very grateful that you have taken the time to leave us your comments to let us know about your content over your time with our hotel. We hope to welcome you again soon!Cordially,
by A verified traveler
Posted Mar 28, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by Amanda (Guest Experience), Hotel Management
Mrs. Ketsia, We are pleased to receive your rating and stay with us, we are happy to know you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely,
by A verified traveler
Posted Mar 27, 2024 on Expedia
Beautiful property with amazing condos, but it is kind of misleading, calling it an all inclusive. It is clearly a condo development that is transitioning into an all inclusive,. There are several restaurants throughout the property, but only the buffet and an outdoor dining area by the pool with a rotating menu are included as food. We did not mind at all though, because we got a great deal on the room and the restaurants we tried were amazing. The buffet was great every morning and we had it once at dinner and it was awesome. STAFF EAS TOP LEVEL!!
Front Desk-
Neury was extremely helpful every day!
Jhoan, Natanael & Edwin were also very professional & courteous
Bartenders-
Felix & Maria were amazing at pool bar
Alfredo & Duracell were both always helpful I am professional.
So if you have an open mind, and you get a good rate per night, so you can try a couple of the restaurants, I would highly recommend sports illustrated. I definitely want to come back in a year or two and see how it has progressed. I have a feeling it’s going to be something extremely special in the Cap Cana area !!!
Comment from Hotel Management
Mar 29, 2024 by Amanda Guevara (Guest Experience), Hotel Management
Dear Mr. David, It was truly a pleasure for our team to have you stay with us, and we thank you for taking a moment to leave us your comments. Just to clear some misunderstandings, our hotel is inside of a condominium, but we are two separate entity's. Our hotel has 5 restaurants that are part of the All Inclusive Package, The Dugout (Our Main Buffet), Bambinos (Italian Food A-la-carte), Don German (Cuban Food A-la-Carte), Don Mario Miranda( Mexican Rodizio A-la-carte), also our Pool Bar and Grill (Open for Snacks) and our Juanillo Beach Club (Food and Drinks). We are glad to know that the dedicated service of our staff made the difference during your stay,We look forward to your next visit!Cordially,
by A verified traveler
Posted Mar 17, 2024 on Expedia
Duracell was great. Thank you!
Comment from Hotel Management
Mar 18, 2024 by Amanda Guevara (Guest Experience), Hotel Management
Dear Aaron,It has been a pleasure to be your host during your trip to Cap Cana. We are honored to receive your comments and know that you especially enjoyed our entertainment! We hope you visit us again soon! Cordially,
by A verified traveler
Posted Mar 10, 2024 on Expedia
Staff was wonderful and entertaining. Great job Sopita! Performances were great and we got to dance a bit. Pool cook was the best!!! Fresh chicken and veggies! We had a great time!
Comment from Hotel Management
Mar 11, 2024 by Amanda Guevara (Guest Experience), Hotel Management
Dear Silvia, Thank you once more for choosing our resort during your stay in the Dominican Republic, our team is very grateful for your stay and for taking the time to leave us your lovely comments so that we know that we were able to offer you a wonderful stay, especially the activities and restaurants. We hope to welcome you again soon!Cordially,
by A verified traveler
Posted Mar 9, 2024 on Expedia
Kudo to front desk staff . Very helpfull. Especially Ismael. Friendly bartenders and waiters too
Comment from Hotel Management
Mar 9, 2024 by Amanda Guevara (Guest Experience), Hotel Management
Dear Timothy, Thank you for making us your choice of hotel in Cap Cana! As well as taking the time to leave us such lovely comments about your stay, we are pleased to know that the dedicated service of our front desk, and wait staff made your time with us an unforgettable one. We hope to welcome you again soon!Cordially,
by A verified traveler
Posted Feb 19, 2024 on Expedia
I love everything about the property Jhoan took great care of us the food was good the only downside is after 11 pm there’s no entertainment or foood everything is done
Comment from Hotel Management
Feb 20, 2024 by Amanda Guevara (Guest Experience), Hotel Management
Dear Ms. Sherrod, We thank you once again for choosing our hotel during your stay in our destination and for taking the time to leave us your comments about your stay, our team is glad you enjoyed yourself, especially due to, the kindness of our staff, the variety and the quality of our restaurants. We are dedicated to the relaxation of our guests and we are pleased you enjoyed your stay. We hope you visit us again soon!Cordially,
by A verified traveler
Posted Feb 1, 2024 on Expedia
Comment from Hotel Management
Mar 20, 2024 by Amanda Guevara, Guest Experience Manager , Hotel Management
Dear Lesley, Thank you for choosing Sports Illustrated Resorts and for taking the time to leave us such an excellent rating. We are pleased to know that the dedicated service that our team is so dedicated to provide, ensured that you enjoyed your stay with us. We await your return. Cordially,
by A verified traveler
Posted Feb 1, 2024 on Expedia
Don’t listen to other reviews, people sometimes think they kings in another country. This is great hotel and the people who work there are excellent, special thx to Ismael who treated us extremely good. The food is good and your staying in the most seguro place in Punta cana which is cap Cana. I event lost my wallet there and they secure it. I’ll give 20 stars if I could. Gracias a todos.
Comment from Hotel Management
Feb 1, 2024 by Amanda Guevara (Guest Experience), Hotel Management
Dear Rafael, On behalf of the Sports Illustrated Cap Cana staff it has been a pleasure to serve you and we thank you for taking the time to leave your comments here, we will be sure to share your kind words with Ismael. Please know that we are your home in Cap Cana and we await your return.Cordially