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The Westin Resort & Spa, Cancun

4.0 star property

Choose dates to view prices

Photo gallery for The Westin Resort & Spa, Cancun

4 outdoor pools, free cabanas, pool umbrellas
Reception
On the beach, sun loungers, beach umbrellas, beach massages
Reception
3 restaurants, breakfast served

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪3 min drive‬
  • El Rey Ruins
    ‪4 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | Living area | LED TV

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 3487 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

7.8 out of 10
Good
(11 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

10.0 out of 10
Exceptional
(7 reviews)
  • 581 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

Junior Suite, 1 Bedroom, Non Smoking, Lagoon View | 1 bedroom, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

9.0 out of 10
Wonderful
(2 reviews)
  • 617 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(56 reviews)
  • 455 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

8.2 out of 10
Very good
(11 reviews)
  • 581 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

8.8 out of 10
Excellent
(27 reviews)
  • 582 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(53 reviews)
  • 455 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Lagoon View

8.4 out of 10
Very good
(78 reviews)
  • 455 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(40 reviews)
  • 455 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

On the beach, beach towels

Emporio Cancun Optional All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very Good, (1805)
$226 nightly
The price was $357
The price is $226 total
includes taxes & fees
Emporio Cancun Optional All Inclusive

About this property

The Westin Resort & Spa, Cancun

4-star hotel in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at The Westin Resort & Spa, Cancun's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Change of bedsheets is available on request.
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At The Westin Resort & Spa, Cancun you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This beach hotel also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Onsite self parking is complimentary.

The Westin Resort & Spa, Cancun has designated areas for smoking.

Sea & Stones Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Arena Sports Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1120 out of 2033 reviews
Rating 8 - Good. 499 out of 2033 reviews
Rating 6 - Okay. 217 out of 2033 reviews
Rating 4 - Poor. 89 out of 2033 reviews
Rating 2 - Terrible. 108 out of 2033 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Wayne d

Stayed 2 nights in Apr 2025

10/10 Excellent

Hermella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel by the beach. The view is stunning. Good food and amazing staff. Highly recommend!
Stayed 4 nights in Apr 2025

6/10 Okay

Ana L

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Exterior Facilities are excellent. Interior upgrades are somewhat needed. Check in waited a while until was checked in. Food is bland and breakfast buffet was limited and bit cold at times or not enough for visitor. Coffee “Starbucks” availability is very good.
Stayed 2 nights in Apr 2025

10/10 Excellent

Navjot

Stayed 3 nights in Apr 2025

8/10 Good

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hilario was an amazin concierge! Views were beautiful!
Stayed 2 nights in Apr 2025

10/10 Excellent

Navjot

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

WORTH STAYING IN Westin.

Amazing stay . Awesome Hospitality. Few ups and downs.though. but overall remembering experience.
Stayed 2 nights in Apr 2025

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and very comfortable bedding. Food at hotel was very good.
Stayed 4 nights in Mar 2025

2/10 Terrible

Francisco

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsanitary conditions such as human fluids all over the bathroom toilet , hair on the bed, kitchen was dirty and sticky, check in and out in less than 5 minutes the worst was the management, extremely rude and not willing to help on any way please avoid this place if you can it ruin my entire vacation trip
Stayed 4 nights in Apr 2025

8/10 Good

Lynn

Stayed 3 nights in Apr 2025

8/10 Good

Ndeye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 3 nights in Apr 2025

10/10 Excellent

Denise

Stayed 1 night in Apr 2025

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service
Small beach, good pools. Great service
Stayed 4 nights in Apr 2025

10/10 Excellent

Victoria

Stayed 4 nights in Mar 2025

10/10 Excellent

Andrea, Clio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely great time. The beds were so comfy! Martin the waiter was the best!! Food was decent for the price. Over no complaints and definitely will be back!
Stayed 7 nights in Apr 2025

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience.

Good experience overall. They let us accomodate a 5th into a room (small child) which was very nice and makes so much sense. Right on the beach. Fun pools. Relatively affordable. Breakfast buffet was amazing!
Stayed 1 night in Apr 2025

10/10 Excellent

Sergio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with beautiful people. Our vacation started at the Cyan resort but It was a complete failure so we booked the Westin for the remaining days. So glad we did because it made a our stay in Cancun, Mexico one to remember.
Stayed 2 nights in Apr 2025

10/10 Excellent

Samuel

Liked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Viviane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Nahed

Stayed 2 nights in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Mar 2025

10/10 Excellent

Chartine

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice resort
Stayed 3 nights in Apr 2025

10/10 Excellent

Erika Vanessa, South Jordan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Westin was amazing, property is beautiful and relaxing, breakfast delicious. Also I have to shout out to the restaurant at the beach Celso the manager, Pedro, the host girl and Giovanni. They went above and beyond with service. Everyone was super nice. 😊
Stayed 4 nights in Apr 2025

2/10 Terrible

Maria Ilian

Stayed 2 nights in Apr 2025

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

sumeet, EDMONTON

Stayed 4 nights in Mar 2025