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Sunset Royal Beach Resort - All Inclusive

4.0 star property

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Room amenity
Free minibar, in-room safe, desk, iron/ironing board
Room amenity
Free minibar, in-room safe, desk, iron/ironing board
Room amenity

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Breakfast included
  • Room service
  • Housekeeping

Explore the area

Map
Blvd. Kukulkan Km. 10 Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪16 min walk‬
  • Gaviota Azul Beach
    ‪3 min drive‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio

Studio | Room amenity

Studio

  • 462 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

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About this property

Sunset Royal Beach Resort - All Inclusive

4-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Sunset Royal Beach Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Sunset Royal Beach Resort - All Inclusive offers 234 air-conditioned accommodations with DVD players and free minibar items. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the property include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Ya'ax Ché Spa. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room. The spa is open daily.
Sunset Royal Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Sunset Royal Beach Resort - All Inclusive features an outdoor pool and a sauna. Dining is available at one of the property's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 bars/lounges and a poolside bar. A complimentary breakfast is offered. Wireless Internet access is complimentary.

This all-inclusive property also offers a fitness center, spa services, and a terrace. Onsite self parking is complimentary.

Sunset Royal Beach Resort - All Inclusive is a smoke-free property.

Guests are offered a complimentary full breakfast.
Acuario - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Capriccio - This buffet restaurant specializes in Italian cuisine and serves breakfast and lunch. Open daily.
Moonlight Theater - This theme restaurant specializes in international cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)

Lessons/classes/games

Yoga

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Acuario
  • Capriccio
  • Moonlight Theater

Things to do

  • Beach volleyball
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Sofa bed

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night
  • Resort fee: MXN 200 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Royal Sunset Beach Resort
Royal Sunset Resort
Sunset All Inclusive
Sunset Royal Beach
Sunset Royal Beach All Inclusive
Sunset Royal Beach Cancun
Sunset Royal Beach Resort
Sunset Royal Beach Resort All Inclusive
Sunset Royal Beach Resort All Inclusive Cancun
Sunset Royal Resort
Sunset Royal Beach All Inclusive Cancun
Sunset Royal Inclusive Cancun
Sunset Royal Inclusive Cancun
Sunset Royal Beach Resort - All Inclusive Cancun
Sunset Royal Beach Resort - All Inclusive All-inclusive property

Sunset Royal Beach Resort - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 116 out of 475 reviews
Rating 8 - Good. 161 out of 475 reviews
Rating 6 - Okay. 91 out of 475 reviews
Rating 4 - Poor. 56 out of 475 reviews
Rating 2 - Terrible. 51 out of 475 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Betsy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff & very clean hotel. Family friendly!!
Stayed 5 nights in Mar 2025

10/10 Excellent

Kelly Viola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did a wonderful job!
Stayed 7 nights in Mar 2025

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay here! The beach was quiet, and the food was great. Overall beautiful place.
Stayed 4 nights in Mar 2025

10/10 Excellent

Stanislav, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Amazing beach and great food selection.
Stayed 7 nights in Feb 2025

10/10 Excellent

Rashpal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, food is good, very comfortable atmosphere for vacations
Stayed 6 nights in Feb 2025

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful and very helpful! Loved Ahmed our concierge with the huge smile every time we saw him. Rooms nice ,good variety of food. Great entertaining shows and activities. Only improvement i would suggest are cushions for the beach chairs which became uncomfortable after spending all day on the beach
Stayed 7 nights in Feb 2025

10/10 Excellent

Srikanth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not Quite area. The rooms are very close to the dining place. The noises are there till 11pm and then start sound coming from 6am. Not only my room, many rooms from multiple floors must have the same experience.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jose Narciso Flores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great no complaints.
Stayed 4 nights in Feb 2025

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities
A nice place with friendly staff, huge pool and fantastic beach. But the restaurant n the middle needs to close up its kitchen from view. The noise from the kitchen can be heard all through the hotel, at all hours of the day. A few solid walls would help immensely.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Ashot

Stayed 7 nights in Jan 2025

10/10 Excellent

Laura Coto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the resort, the staff was very kind and helpful at all times.
Stayed 4 nights in Jan 2025

10/10 Excellent

Pallawi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was outstanding, food was good. Proximity to beach was awesome.
Stayed 7 nights in Dec 2024

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay at this property again. From January 6th to 11th, I booked Sunset Royal after an error with my reservation at LeBlanc, needing something nearby to stay close to family. Unfortunately, my experience was far below acceptable standards. The lobby was underwhelming, with one small bar, a basic pool view, and open doors 24/7, making the area uncomfortably warm. A musty smell permeated the air, and the ceilings were visibly dirty, suggesting poor maintenance. The check-in process was frustrating. Despite my confirmed reservation, the staff claimed they had not received my itinerary. On top of that, I was forced to pay a $10 USD nightly fee, not listed anywhere prior, before receiving my bracelet or room key. My room smelled strongly of mold and mildew, with stained bed linens and towels, and vents covered in dust and mold. After a few nights, I requested a room change, but the new room had the same issues. When I complained, staff sprayed the vents with fragrance rather than addressing the root problem. The food quality was abysmal, worse than fast food, with poorly cooked dishes and limited options. I became ill from the food, and when I requested a doctor, I was told it would cost $200 USD. The mold and food issues left me lethargic and unable to enjoy my vacation. Although I contacted Expedia, the hotel staff failed to address my concerns. This was one of the worst experiences in my travels. I strongly advise avoiding this property.
Stayed 5 nights in Jan 2025

6/10 Okay

Linda

Liked: Cleanliness, staff & service
They assigned me a room in front of the pool and right next to 1 of the restaurants, during the day until 6pm there was extremely loud noise due to the activities at the pool, and late at night around midnight because of the people dinning at the restaurant. Also early in the morning (5-5am) I could hear the music from the restaurant that started serving breakfast. The room had a moldy smell, and the food lacked flavor, the drinks at the bar were not good either. The staff working at the kitchen preparing meals was very nice and the waiters were very friendly and nice. I would qualify this hotel as a 3 stars max.
Stayed 6 nights in Dec 2024

6/10 Okay

Effie Diane

We love the beach area. The hotel was very busy.
Stayed 1 night in Dec 2024

8/10 Good

Akshay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort for comfortable family beach vacation. Food choices could include more chicken and options for vegetarians. Alcoholic drinks need more punch. Staff were very friendly and attentive. Room was great.
Stayed 5 nights in Dec 2024

6/10 Okay

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing with a nice ocean view, but the food was nasty
Stayed 2 nights in Dec 2024

4/10 Poor

John, ANTIOCH

Disliked: Amenities, property conditions & facilities
First off the beach is great... but the property needs a lot of work. The food and beverage part of the hotel needs to scrap everything and start over. The Italian restaurant lunches served the most mediocre cuts of meat and pork. The burger was a flat paddy and I'm not sure what it was made out of. Service is bad outside the hotel on the patio by the pool and on the beach, I waited for an hour for drinks at the pool even though the pool was barely occupied. It's better to just go get the drinks instead of waiting. All of the rooms are surrounding the Italian restaurant, this means that when they are prepping for the days meals they are clanging pans, silverware, smallware's, etc. early in the morning and waking up guests. They play music loud enough throughout the day, which means early morning for breakfast and they quit around 11pm, if you want to sleep do not try that on the first few floors of this hotel. It is a terrible spot for a restaurant. They cater more to "members" and all-inclusive is not really all-inclusive here. And the bars are an afterthought... Like they don't want it to be a focal point of this hotel, so do not go here if you like real functional bars. My room was nice, big and most of the utilities worked... But the hand-held shower faucets (3 each) didn't work in either shower (2 each). The kitchen had cockroaches (I have pictures) and the room had some "jumpy bugs" that I had to keep squashing, the bed was comfortable, lights all worked fine.
Stayed 5 nights in Dec 2024

10/10 Excellent

Kelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice employees, rooms are big and clean. Italian restaurant is amazing.
Stayed 5 nights in Dec 2024

8/10 Good

ana Maria gonzalez

Stayed 4 nights in Aug 2024

4/10 Poor

Angelyn

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2024

2/10 Terrible

Sharlyn

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

angela

Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t bad
Stayed 3 nights in Jun 2024

8/10 Good

Jacob, Charlemagne

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great staff, great food. We enjoyed our stay.
Stayed 2 nights in Jun 2024