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Suites Malecon Cancun

3.5 star property

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Photo gallery for Suites Malecon Cancun

View from property
Garden
Luxury Room, 1 King Bed, Hot Tub, Sea View | Television
Fitness facility
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

Map
Av. Bonampak Sm 6 M1 L1, Vancouver Tower, Cancun, QROO, 77500
  • Plaza Las Americas
    ‪1 min walk‬
  • Cancun Bullfight ring
    ‪3 min walk‬
  • Amerimed Hospital
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Sea View

View from room

Standard Room, 1 King Bed, Non Smoking, Sea View

  • 301 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 3 Bedrooms, Kitchen, Ocean View

Family Suite, 3 Bedrooms, Kitchen, Ocean View | Balcony

Family Suite, 3 Bedrooms, Kitchen, Ocean View

  • 1571 sq ft
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Twin Beds

View all photos for Deluxe Suite, 1 Bedroom, Kitchen, Sea View

Terrace/patio

Deluxe Suite, 1 Bedroom, Kitchen, Sea View

  • 936 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Hot Tub, Sea View

Luxury Room, 1 King Bed, Hot Tub, Sea View | Balcony view

Luxury Room, 1 King Bed, Hot Tub, Sea View

  • 390 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Room, 1 King Bed, Non Smoking

Economy Room, 1 King Bed, Non Smoking | View from room

Economy Room, 1 King Bed, Non Smoking

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Kitchen, Sea View

Family Suite, 2 Bedrooms, Kitchen, Sea View | Balcony view

Family Suite, 2 Bedrooms, Kitchen, Sea View

  • 1270 sq ft
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

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Front of property

Krystal Urban Cancun & Beach Club

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
3.8 out of 5, Good, (1243)
The price is $76
per night
$96 total
includes taxes & fees
Feb 21 - Feb 22
Krystal Urban Cancun & Beach Club

About this property

Suites Malecon Cancun

3.5-star Cancun hotel, connected to a shopping center in Downtown Cancun
Along with an outdoor pool, this smoke-free hotel has a fitness center and a business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station, and a garden.
Suites Malecon Cancun offers 64 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Suites Malecon Cancun features an outdoor pool and a fitness center. A computer station is located on site and wireless Internet access is complimentary. A business center is on site at this 3.5-star property. This business-friendly hotel also offers a terrace, a garden, and a television in a common area. Limited complimentary onsite parking is available on a first-come, first-served basis. Guests can use the outdoor pool at a partner property.

Suites Malecon Cancun is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free secured, covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (34 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 18 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Microwave

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 1000 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 11:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Suites Malecon Cancun Aparthotel
Suites Malecon Aparthotel
Suites Malecon Cancun
Suites Malecon Cancun Hotel
Suites Malecon Hotel
Suites Malecon
Hotel Suites Malecon Cancun Cancun
Cancun Suites Malecon Cancun Hotel
Hotel Suites Malecon Cancun
Suites Malecon Cancun Cancun
Suites Malecon Cancun Hotel
Suites Malecon Cancun Cancun
Suites Malecon Cancun Hotel Cancun

Suites Malecon Cancun Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 494 out of 1003 reviews
Rating 8 - Good. 210 out of 1003 reviews
Rating 6 - Okay. 136 out of 1003 reviews
Rating 4 - Poor. 62 out of 1003 reviews
Rating 2 - Terrible. 101 out of 1003 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel Angel, Antioch

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying. Favorite place in Cancun.
Stayed 2 nights in Nov 2024

8/10 Good

quynh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

8/10 Good

Cesar

Traveled with family
Liked: Cleanliness, amenities
Todo bien
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

4/10 Poor

Mildred

Traveled with partner
Disliked: Property conditions & facilities
The evening of our arrival was windy and somewhat rainy the building is located above a commercial plaza and you have to access trough a parking garage to go to the main entrance the building and garage looks dirty and the building needs improvements while in your room you can hear other people conversation and continuous building noise like loose construction materials also hard to sleep music in the bars around the area keep playing till 5am continuously horrible place I would not recommend it
Stayed 1 night in Oct 2024

10/10 Excellent

GULNOZ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with nice staff. Would come back again
Stayed 4 nights in Oct 2024

2/10 Terrible

Linda

Disliked: Staff & service, property conditions & facilities, room comfort
No functional a/c, 36 Centigrade in the room. TV controls did not work. Phone made a crackling sound until we left it disconnected. We were switched to another room by end of day but the AC in that one was banging like a drum set continuously. Since the front desk said there were no other rooms, we checked out the next day. We asked for a refund and they told us to settle with HOTELS.COM. Can we at least get a refund for 3 out of 4 days?
Stayed 4 nights in Sep 2024

10/10 Excellent

Veronica, SHERMAN OAKS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean unit. Great staff!
Stayed 1 night in Oct 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It takes a different kind of traveler to enjoy staying here you have to be an experienced traveler you have to know what you're doing you have to realize what great conveniences are at your fingertips and what a view great views looking back at the hotel zone with the boats the parasailing. I have been staying at the Malecon for many years, my husband wanted to check in about getting a condo to rent we loved it so much and we have lived in Honduras for 10 years before we have traveled many places so like I said it's a different travel experience I think he would have to be an experienced traveler to realize what a gem of a place this is and some of you who have written these bad reviews I'd like to come over and take a look at your place because this place is top-notch in my book don't let the bad reviews scare you away some people are just going to be haters always looking for something wrong unfortunately. But to my wonderful people at the melaton Danielo to the front desk to our wonderful maid service thank you for making our days so special we love you and hope to see you real soon!
Stayed 3 nights in Oct 2024

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great service from staff and lots of places to shop and eat at.
Stayed 4 nights in Oct 2024

2/10 Terrible

Frank

I so disappointed after we have spent hour money come to do some dental work, and they sent us back to Jamaica for what I don’t know
Stayed 6 nights in Sep 2024

8/10 Good

Lyudmyla

Stayed 4 nights in Sep 2024

2/10 Terrible

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Cesar

Stayed 1 night in Aug 2024

2/10 Terrible

Larry

Disliked: Staff & service, room comfort
Refund request horrible wedding stay.
I was on a wedding trip to be married it was horrible stay during the time we stayed there the day before our wedding the hotel had no water for 24 hours prior we could not shower use the restroom at a gas station it was the worst experience I have had booking with hotels in years I’ve been a member. I would like a credit on my account for this horrible stay. The hotel offered gallon containers of water and no other relief for our comfort. I would like a refund on my stay or I will have to cancel my membership with hotel use moving forward. My wedding was ruin and after a few weeks of thought we decided that we are valued customers long time and should be refunded for the stay. I am sure it is public records that the hotel and or area around the hotel loss water usage at the time of our stay.
Stayed 1 night in Sep 2024

10/10 Excellent

luis

Stayed 1 night in Sep 2024

10/10 Excellent

James

Traveled with group
The room was noisy all night so exterior noise
Stayed 1 night in Oct 2024

10/10 Excellent

Cecilia. Nora, Channelview

Liked: Cleanliness, staff & service, property conditions & facilities
love it
Stayed 2 nights in Sep 2024

10/10 Excellent

NIck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Los apartamentos muy bien, pero esta cerca de una discoteca que tiene musica alta
Stayed 1 night in Sep 2024

2/10 Terrible

Shanton Roslyn

Stayed 4 nights in Aug 2024

10/10 Excellent

Tamer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

john

Stayed 1 night in Aug 2024

6/10 Okay

Ashiana, Vacaville

Traveled with family
I wanted to love Suites Melacon but I wouldn't stay here ever again despite the amazing location and connected to a beautiful shopping center with tons of restaurants, stores, and spas. The noise level is not the property's fault thanks to the neighboring concert club arena, nightclubs, and bars; but it would have been a nice courtesy informing the guests. The music is blasting loud from 9pm to 6am!!! You can't sleep without earplugs. We were on the 9th floor. The sound radiates so loud. If you do stay here then: Marisol at reception and Daniel Morales at security entrance at E3 were absolutely so friendly and customer serviced. They always had a smile on their faces. Definitely look out for them! Take advantage of the water jug dispenser for 100 pesos which needs to be paid in cash. You can order this from the lobby reception. The security deposit is 100USD or 1000 pesos and they give a paper receipt. If you lose the receipt, you are out of luck and won't get your money back. This seems sketchy. The safe in the room is not operated with a code but rather a key. Lose it and you're screwed. They only give ONE room key and one access key which is a "private" entrance to the Plaza Malecon Americas mall.
Stayed 7 nights in Aug 2024