Sensira Resort & Spa Riviera Maya – All Inclusive

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Dates

July 2025

August 2025

Relax by the pool surrounded by lush greenery and shaded seating areas.

Relax in this serene hotel room with a large bed, ocean views, and a balcony.

Enjoy a meal in our beachfront dining area with round tables, comfortable chairs, and beautiful floral arrangements.

Relax in style with a spacious room featuring a bathtub and balcony with lounge chairs.

Enjoy a casual dining experience in our restaurant with wooden tables, pendant lights, and rustic decor.

Overview
Rooms
Location
Policies

Popular amenities

Bar
On private beach
Hot Tub

Explore the area

KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580

Arrecife de Puerto Morelos National Park
‪5 min walk‬
Petempich Bay
‪7 min drive‬
Puerto Morelos Beach
‪14 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪27 min drive‬

Room options

Ruby Suite

Exceptional

624 sq ft
Ocean view
Sleeps 2
1 King Bed

Sapphire, 2 Bedrooms

Wonderful

807 sq ft
Partial ocean view
Sleeps 7
1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

Agatha King

Excellent

463 sq ft
Ocean view
Sleeps 3
1 King Bed

Agatha Queen

Excellent

463 sq ft
Ocean view
Sleeps 4
2 Queen Beds

Amber 2 Queen beds

Exceptional

Ocean view
Sleeps 3
2 Queen Beds

Amber Room

Exceptional

463 sq ft
Ocean view
Sleeps 2
1 King Bed

Sapphire Room

Very good

538 sq ft
Ocean view
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

1 bedroom, premium bedding, pillowtop beds, free minibar

Family Room -5 guests- Superior with Side Sea View

Partial sea view
Sleeps 5
1 Queen Bed, 1 Twin Bed and 1 Double Bunk Bed

Room Superior with Sea View

Sea view
Sleeps 2
1 King Bed

Room Premium with Sea View

Sea view
Sleeps 2
1 Queen Bed

Room Standard with Sea View

Sea view
Sleeps 3

Double Room Standard with Sea View

Wonderful

Sea view
Sleeps 4
2 Queen Beds

Similar properties

Relax by the resort's large pool surrounded by palm trees and lounge areas.

Pool
Hot Tub
Breakfast included
All inclusive

$315 nightly

includes taxes & fees

Relax in a spacious seating area with ocean views, lounge chairs, and a small pool under a shaded pergola.

Pool
Hot Tub
Breakfast included
All inclusive

$351 nightly

includes taxes & fees

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star Puerto Morelos hotel with 4 outdoor pools

Spend the day catching some rays at Sensira Resort & Spa Riviera Maya – All Inclusive's private white sand beach, relaxing by one of the hotel's 4 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.

Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Sensira Resort & Spa Riviera Maya – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Complimentary secured self parking is available on site.

Sensira Resort & Spa Riviera Maya – All Inclusive is a smoke-free property.

La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free secured self parking on site
Wheelchair-accessible parking available

Food and drink

A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Galerie Des Sens
La Finca de Ana
La Pergola
La Tentazione
Rodeo Grill

Things to do

24-hour gym
4 outdoor pools
Air hockey
Arcade/game room
Billiards/pool table
Children's pool
Concerts/live shows
Foosball table
Free children's club
Free water park
Full-service spa
Games
Hot tub
Mini golf
Nightclub
Outdoor tennis court
Playground
Rock climbing
Shopping
Table tennis
TV in common areas
Waterslide
Yoga classes
Ziplining

Family friendly

4 outdoor pools
Arcade/game room
Baby toys
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Free water park access
Grocery/convenience store
Laundry facilities
Mini golf
Playground
Snack bar/deli
Trampoline
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business center
3 meeting rooms
Computer station
Conference center (6,771 square feet of space)

Outdoors

Free pool cabanas
On a private beach
Pool loungers

Full-service spa

9 treatment rooms
Aromatherapy
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Ballroom
Banquet hall
Built in 2020
Fireplace in lobby
Reception hall
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

43-inch flat-screen TV with cable channels
iPod dock

Food and drink

Espresso maker
Free bottled water
Free stocked minibar

Air conditioning
Electrical adapters
Free local calls
Iron/ironing board
Laptop-compatible safe
Mobile key entry
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: USD 3.62 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

No pets and no service animals are allowed at this property

Property is also known as

Sensira Resort Spa

Sensira Resort Spa Riviera Maya – All Inclusive

Sensira Resort & Spa Riviera Maya – All Inclusive Hotel

Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

8.4

Very Good

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

2/10 Terrible

Jhosye

Traveled with family and small children

Apr 30, 2025

Disliked: Staff & service

I DO NOT recommend staying at this resort. I traveled with my family and chose this resort because it had some decent reviews but mainly due to how close it was to an event I attended. I have been to Cancun multiple times and I have stayed at different all inclusive resorts BUT this one is by far the WORST. The swimming pools are dirty and the water is very cloudy. Customer service at the front desk is just horrible. If you are calling from your room, be ready to wait for a long time because they almost NEVER answer when you call them. Their food is not great either. I would probably rate their restaurant a 3/10. Their food options are very limited. The buffet always serves the same meals every day and they don’t really add or switch their food options. Cancun is a beautiful place to visit and there are a lot of good resorts but this one is not one of them. I would NOT recommend staying at this resort and I will certainly not be coming to this resort ever again.

Stayed 6 nights in Apr 2025

8/10 Good

Nikenya, Henderson

Apr 30, 2025

Stayed 3 nights in Apr 2025

6/10 Okay

james

Traveled with group, Traveled with family

Apr 29, 2025

Liked: Cleanliness

This was our second time going for spring break with 2 other families. We went back because it was a good resort for families and had a lot of things for our kids to do. Everything was going great until our last 2 days. We found out they had a large group coming in that rented out the entire place. It became obvious that we were no longer a priority and all effort went into the staff planning for the arriving guests. There was no longer a buffet breakfast and they set up a tiny breakfast at a restaurant with very limited options. They took away the grab and go food near the kids area and instead used that area to store grab bags for the incoming guests before they arrived. Dinner became limited to 2 restaurants and they had limited choices of what “they had left.” I understand planning for a large event takes a lot of effort but abandoning your current guests paying full price is not the way to handle it.

Stayed 6 nights in Apr 2025

10/10 Excellent

Hugh

Apr 29, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 3 nights in Apr 2025

10/10 Excellent

Travis John

Traveled with family

Apr 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

👍

Stayed 2 nights in Apr 2025

10/10 Excellent

Madeline Ann

Traveled with group

Carlos, Calgary

Traveled with family

Apr 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service was amazing, i traveled with 2 kids and they had the time of their life, kudos to the staff

Stayed 3 nights in Apr 2025

8/10 Good

BAT-ERDENE

Traveled with family

Apr 16, 2025

Liked: Cleanliness, staff & service, amenities

Was noce

Stayed 6 nights in Feb 2025

10/10 Excellent

Christopher Lee

Apr 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We had a wonderful time at this resort! We would definitely recommend and revisit!

Stayed 10 nights in Feb 2025

4/10 Poor

Yuriy

Traveled with family and small children, Traveled with family

Apr 16, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

PROS: quiet beach with seaweeds cleaned often, good service all around, good restaurants and food (ironically, Mexican was my least favorite. It never tasted fresh and was mostly bland. Ruperto at the tea house was amazing. Best service in the whole place, very friendly. I saw a family getting ready to leave one of the tables and Ruperto quickly came out from behind the counter to help them clean up and said goodbye to the kids. The bad: once you get off the main road you drive another mile or so on a VERY bumpy road, the driver went under 5mph at times. I didn't see this anywhere on the resort's website but they're supposed to be "green" so no A/C in some restaurants Events didn't match the calendar. Employees in charge of zip line and the video game room were never there or were up to 30-45 min late. Constant repairs all around during our stay. Two of the evenings there was jack hammering near the pools. Tennis & basketball were closed for resurfacing. The ugly: the last 2-3 days of our stay, the buffet and some restaurants closed without notice because after our stay, the resort was booked by a group of 700 guests who had their own catering company. So it was inconvenient for the resort to keep fresh food available for us regular guests and they just served us leftovers. ALSO, we stayed with 4 other families and a week after we came home, most of the kids from the families had rashes on hands and feet along with fever. Won't be coming back. Not for the price we paid.

Stayed 9 nights in Mar 2025

2/10 Terrible

Harleen Kaur

Traveled with partner

Apr 14, 2025

Disliked: Staff & service

We stayed from Feb 4–8 to celebrate our first anniversary. The resort itself is lovely, but the experience was ruined by front desk manager Saul, who is nothing short of a scammer. At check-in, he told us we had to pay an environmental tax of $4/night. We were staying 4 nights, so that’s $16, but he casually asked for $20. We trusted him, paid it, and didn’t think twice—until we realized later he charged us for 5 nights. He gave no receipt, and the form we signed didn’t mention the amount. When we questioned it, he became evasive and eventually offered the money back, claiming it was someone else’s “tip.” I later confirmed our booking only required $10 in taxes—he pocketed the rest. Worse, I have a lizard phobia and had one in the bathroom. We called 3 times over 30 minutes—no one came until the lizard was gone. Later, it reappeared and we called again 3 more times. Saul ignored the calls. I went to the front desk and confronted him—he lied, saying the phone didn’t ring, until we proved otherwise. Then, he accused me of faking it to get a better room. Another night manager (name starts with M) was equally rude and unhelpful. Staff like David and a sweet housekeeping lady were great—but management? Dishonest, disrespectful, and not to be trusted. We left disappointed and cheated.

10/10 Excellent

Lindsay Claire

Traveled with family and small children

Apr 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing small, safe resort for families.

Stayed 7 nights in Mar 2025

10/10 Excellent

Andrew

Traveled with family

Apr 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a great time. Food and accommodations exceed our expectations. Great for kids but with an adults only section also. Will certainly visit again

Stayed 9 nights in Mar 2025

8/10 Good

Liezel

Apr 12, 2025

Stayed 5 nights in Mar 2025

4/10 Poor

Jason

Traveled with family and small children, Traveled with group

Apr 12, 2025

Liked: Amenities

Disliked: Cleanliness, property conditions & facilities

My family of 4 spent 7 nights at Sensira in April 2025. For the first 5 nights, it was generally a good experience. Our room door was unable to lock, but they were quick to fix that within 30 minutes. There are a lot of activities for kids and my son especially loved the adventure club, zipline and the trampoline park. Cleanliness however was an issue on one day where there was urine all over the bathroom floor of the adventure club, and they had to close it down for more than half a day to clean. The first 5 days of our stay, all of the restaurants were open. However, the last two days, the resort started preparing for a big group that was supposed to arrive. There were no new guests arriving as this big group had reserved the entire resort for themselves. They shut down the main buffet and only had 2 of the 3 restaurants open. They moved the buffet to a restaurant with very limited choices for food, and did NOT make any announcements or give any explanations to us. Some of the staff was rude, but overall, the staff at the restaurants still provided good service. They also closed down the mini golf for repair. On the last two nights of our stay, we did not have water for a period of time. The first one was a planned water maintenance disruption from 12-4am. The second night was an unplanned water disruption that lasted from 9pm-4am. There was no running water and toilets were not flushable. We were forced to live in unsanitary conditions. I would NOT recommend Sensira.

Stayed 7 nights in Apr 2025

2/10 Terrible

Jessey

Traveled with family and small children

Apr 11, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

We came to Sensira looking for a relaxing, all-inclusive vacation. What we got was a chaotic, mismanaged disaster from the moment we arrived. This resort is absolutely not what it advertises, and the level of disrespect shown to guests outside of a large incoming group (a private event) is appalling. Let me break it down: • On our first night, we had to change rooms twice. The first room had no working TV, no working phone, a broken toilet, and no hot water. The second room’s faucet sprayed directly onto the closet, soaking our shoes and clothes. Only after two moves did we end up in a functioning room—at 1:30 AM. • Over the course of our stay, the buffet was closed for two full days with no prior notice. Mini golf, beach areas, and other amenities were also off-limits. Restaurants were randomly closed or unavailable for days at a time. • The water in the hotel stopped working entirely—no showers, no toilets, no brushing teeth. We were told it would be fixed overnight (April 8th from 12AM–4AM). As of 10:30 PM that same day, we still had no running water, and staff just kept saying “a few more hours.” Not a single apology. • Throughout the stay, we were met with zero accountability. The hotel manager, David, offered a “gift card if we return” instead of compensation. Why would we ever come back? The only apology we received was from him on the first night. Every other issue was met with indifference or silence.

Stayed 7 nights in Apr 2025

6/10 Okay

Ivan

Apr 11, 2025

Liked: Cleanliness, staff & service

The food in the buffet is of very low quality and has a small assortment.

Stayed 9 nights in Mar 2025

2/10 Terrible

Mandeep

Apr 10, 2025

Disliked: Cleanliness, property conditions & facilities

No buffet for anyone.. only very first 2 days was ok.. after that terrible.. no water in the room at night. No lunch for 9 April.. very few options for kids meal..not recommended

Stayed 5 nights in Apr 2025

10/10 Excellent

Evelyn

Traveled with family

Apr 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

"The staff went above and beyond to ensure our comfort and satisfaction. The luxurious accommodations, coupled with exceptional service, made our stay truly memorable." My butler Oscar, Cristian were amazing. They made sure to take care of us in any way they could. Ana, Juan Pablo and Carlos treated us like royalty. Our family and I couldn’t have been treated with such kindness and respect. The room was spotless, the staff were incredibly friendly. Overall, I highly recommend this hotel for your next travel adventure!"

Stayed 4 nights in Apr 2025

2/10 Terrible

bridget

Traveled with family

Apr 9, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

We were there for 3 nights. The first 24h was great. Then, the whole place pretty much shut down in anticipation for a large group coming the day we left. Kids activities, closed. Buffet, closed. On nights 2-3 we had no running water in the room from 9pm-4am. We understand limited capacity may mean some things close, but this was extreme. There were so many staff present to prep for the arriving group, but none dedicated to the people who were already booked at the resort. For example, we waited with one of the workers for over an hour to have the kids play area opened. She was just waiting for the key. No one at the front desk, the manager we spoke with or anyone else was willing or able to open the kids area as advertised, even though the workers for the space were sitting waiting for it to open too. When we inquired at the front desk with management regarding each above mentioned complaint, we were told it was because the resort was preparing for a large group arriving the day of our departure. We believe this is unacceptable for our experience to be negatively impacted by preparing for guests who have not yet arrived. We did not get what was advertised to us and never would have picked this resort had we known that they operate this way. The management and front desk repeatedly told us they could do nothing for us and we needed to take it up with Expedia. As a Gold Member of Expedia I would like a refund or credit towards another trip to make up for the subpar vacation

Stayed 3 nights in Apr 2025

Sensira Resort & Spa Riviera Maya – All Inclusive

Choose dates to view prices

Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

Popular amenities

Explore the area

Room options

View all photos for Ruby Suite

Ruby Suite

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

View all photos for Agatha King

Agatha King

View all photos for Agatha Queen

Agatha Queen

View all photos for Amber 2 Queen beds

Amber 2 Queen beds

View all photos for Amber Room

Amber Room

View all photos for Sapphire Room

Sapphire Room

View all photos for Family Room -5 guests- Superior with Side Sea View

Family Room -5 guests- Superior with Side Sea View

View all photos for Room Superior with Sea View

Room Superior with Sea View

View all photos for Room Premium with Sea View

Room Premium with Sea View

View all photos for Room Standard with Sea View

Room Standard with Sea View

View all photos for Double Room Standard with Sea View

Double Room Standard with Sea View

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About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

All inclusive details

Awards and affiliations

Languages

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

You need to know

We should mention

Property is also known as

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

Very Good

8.8/10

8.8/10

8.6/10

8.4/10

8.6/10

Reviews