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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

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Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

4 outdoor pools, free cabanas, sun loungers
Amber Room | 1 bedroom, premium bedding, pillowtop beds, free minibar
Breakfast, lunch, dinner served; international cuisine
Ruby Suite | View from room
Private beach, white sand

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • On private beach
  • Hot Tub
  • Housekeeping

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪7 min drive‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Puerto Morelos Town Square
    ‪17 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite | 1 bedroom, premium bedding, pillowtop beds, free minibar

Ruby Suite

9.8 out of 10
Exceptional
(19 reviews)
  • 624 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms | 1 bedroom, premium bedding, pillowtop beds, free minibar

Sapphire, 2 Bedrooms

9.2 out of 10
Wonderful
(7 reviews)
  • 807 sq ft
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King | 1 bedroom, premium bedding, pillowtop beds, free minibar

Agatha King

8.8 out of 10
Excellent
(118 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen | 1 bedroom, premium bedding, pillowtop beds, free minibar

Agatha Queen

8.4 out of 10
Very good
(152 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

9.6 out of 10
Exceptional
(31 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room | 1 bedroom, premium bedding, pillowtop beds, free minibar

Sapphire Room

8.0 out of 10
Very good
(52 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Family Room -5 guests- Superior with Side Sea View

1 bedroom, premium bedding, pillowtop beds, free minibar

Family Room -5 guests- Superior with Side Sea View

  • Partial sea view
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Bunk Bed

View all photos for Room Superior with Sea View

1 bedroom, premium bedding, pillowtop beds, free minibar

Room Superior with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Premium with Sea View

1 bedroom, premium bedding, pillowtop beds, free minibar

Room Premium with Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Standard with Sea View

1 bedroom, premium bedding, pillowtop beds, free minibar

Room Standard with Sea View

  • Sea view
  • Sleeps 3

View all photos for Double Room Standard with Sea View

1 bedroom, premium bedding, pillowtop beds, free minibar

Double Room Standard with Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star Puerto Morelos hotel with 4 outdoor pools
Spend the day catching some rays at Sensira Resort & Spa Riviera Maya – All Inclusive's private white sand beach, relaxing by one of the hotel's 4 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Sensira Resort & Spa Riviera Maya – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Complimentary secured self parking is available on site.

Sensira Resort & Spa Riviera Maya – All Inclusive is a smoke-free property.

La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (6,771 square feet of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1074 out of 1981 reviews
Rating 8 - Good. 456 out of 1981 reviews
Rating 6 - Okay. 203 out of 1981 reviews
Rating 4 - Poor. 121 out of 1981 reviews
Rating 2 - Terrible. 127 out of 1981 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dianne Faye, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Yujiao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

4/10 Poor

Reef Mattias

Traveled with family
Disliked: Staff & service
Manager at Mexican Cuisine was very rude to our family. We had plumbing issues that was never fixed. Shower didn’t have hot water. Restaurant service at the Steak Grill was not attentive. Only shout out goes to Ruperto of the The Tea House - a professional, hard working and kind as well as Adolpho from main buffet. Great service. ~ Reef from Canada
Stayed 5 nights in Mar 2025

10/10 Excellent

Anjell

Stayed 4 nights in Mar 2025

10/10 Excellent

Craig, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Kelly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great food options, great kid areas!
Stayed 5 nights in Mar 2025

8/10 Good

Alison, Evanston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, excellent staff who were helpful and courteous. The only thing I would like to see is more protein for vegetarians at the buffet. There were vegetables but very little protein. It would be great to serve tofu or beans cooked without lard or egg dishes at lunch and dinner.
Stayed 6 nights in Mar 2025

8/10 Good

Ralph

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 2 bookings at different levels. My wife and I booked a Ruby suite which came with a number of extras over the basic bookings. The most significant of these was the Butler service which I cannot speak highly enough about. Christian and Rafael we very professional, attentive, and patient when meeting our needs. They checked in daily and were available but not intrusive. As with any resort in Mexico there are always little problems and they went out of their way to get all of them fixed for us. This included moving us to a different room when requested. If you stay here, definitely try to get room BL40. It wasn't just ocean view or beach front, it was on the beach. 3 step down to the sand from our private deck with loungers. The view was amazing. The pool servers would actually deliver right to the deck. Best room in the hotel in my opinion. They also did something that I have seen on cruises but never at resorts - the senior management all lined up and were introduced at the main pool, took questions and solicited feedback, and then served the guests special treats in their seats around the pool. A nice touch that shows they care about the guests and their experience. I also noticed that this resort was not as "coin operated" as other resorts I've been to. Everyone was happy to serve you. It was great to be able to tip for good service, rather than tipping to get service.
Stayed 7 nights in Mar 2025

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The infinity pool was very foggy. Looks like it hasnt been cleaned. Way too many kids and parents letting them do what ever they want. No supervision.
Stayed 6 nights in Mar 2025

8/10 Good

Juliana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall was good. We had some issues with the water and not pressure on the shower. Also, the beach was not the best. The food and staff was great. The pools were really cold, but I guess it’s this time of the year. They couldn’t do anything about it.
Stayed 4 nights in Mar 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a week with our adult children,18 & 20. This resort had by far the most attentive servers and best overall service of any all inclusive resort I’ve stayed at. The grounds were clean and well kept. Food was on the whole very good for an all inclusive. We tried every restaurant and my family loved the steakhouse. They try to appeal to a wide variety and appease people with a poolside dining option, but because so many little children are dropping food the birds become a bit of an issue. Also, it’s important to understand that no matter where you go in this part of Mexico seaweed is going to be an issue. Sensira did ok at this but would have been better served to use their tractor daily to stay on top of the seaweed. This is a very family friendly resort, geared toward families with young children. We truly enjoyed our stay but with older kids we would likely look to another resort, possibly adults only, to appeal to all of us. I found the resort very relaxing and we stayed in the adults only section for the most part which helped to limit the screaming etc near the kids pool. For anyone with children 16 and under I would say this would be a great fit.
Stayed 7 nights in Mar 2025

10/10 Excellent

Manuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the was good
Stayed 10 nights in Mar 2025

4/10 Poor

Albert

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The pools are not treated, and we came back with a horrible virus
Stayed 6 nights in Mar 2025

10/10 Excellent

Elaine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for a family vacation with our 6 month old. The food was great, the resort was clean. Only thing is that they do not have enough lounge chairs for such a big resort you have to wake up super early to get a spot. Also what drew us after weeks of research was how beautiful the water looked only to come and see it was nothing like the photos. So much seaweed. Adolfo, Mario, Justo and the team at the bar deserve recognition as they went above and beyond. Such amazing people!
Stayed 7 nights in Mar 2025

10/10 Excellent

Kali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing time. Staff was wonderful and helpful. Looks are beautiful. Enjoyed the adult area. Buffet was delicious. Our favorite restaurant was the steakhouse. Our waitress Ana did not miss a thing along with her assistant Juan. Our drink was always full. Make sure you make a reservation. Also we played minigolf everyday.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: accommodating staff who are always smiling, helpful and truly appear to enjoy their jobs. Clean rooms, clean pools, nice beach area, great spa. Cons: only one great restaurant that gets booked up quickly, and resort needs some maintenance (lots of broken tiles, our door face plate was damaged). Can overlook all that for the great staff.
Stayed 5 nights in Mar 2025

8/10 Good

Shariya

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful
Stayed 3 nights in Mar 2025

10/10 Excellent

Shannakay

Stayed 4 nights in Mar 2025

10/10 Excellent

Amanda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Sensira over spring break and it was just what we needed - family friendly, safe, great staff…just tons of fun! Our kids are 5 and 6 - so much for them to do: swim in the pools, ocean, trampoline, zip line, kids club activities, mini golf, ice cream, and video games. We all had a blast. This was the smallest place I have been but that was perfect for a first time with kids. Would definitely recommend. Only complaint was they never restocked the mini bar - I never called or talked to the front desk about it as there were bars to grab a drink - but it would be nice if they brought more pop and water to the rooms.
Stayed 4 nights in Mar 2025

10/10 Excellent

Emily Dawn

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
7 adults and 4 kids (8-11). We all loved the resort! Check-in/out was quick and easy! It is very safe & kid friendly! The resort is compact so you can get anywhere within about 5 minutes. The Ruby suite was spacious and bright! Emilio made sure our room was kept tidy and stocked with fresh towels! The Amber lounge was nice. The Butler service allowed us to book dinner reservations for us, but not for our full group. Rafael checked in each day to see if we needed anything. There are 3 stray dogs, but they seem tame. I saw kids petting them without issue. POOLS & OCEAN: They clean and maintain the pools regularly - staff collected leaves from the pool with nets The beach is beautiful, but the ocean is murky and has seaweed. The cabanas were annoying. Got up at 4am to get one, but someone else had it when I went back at 7am. If you leave it for 30 mins they can give it to someone else. FOOD & DRINK: Lots of easy access to food and drink! Choice of 4 beers and premium liquor. Mini bar was very well stocked! Dinner: we could usually just walk in and get seated - even as a group of 11. The Mexican restaurant was our favorite! We went 3 times, and the staff were great! We celebrated my birthday one night, and my in-law’s anniversary another night. They made it really special! Ask for their habanero sauce - it adds a wonderful burst of flavor! Special shout-outs to Filipe and team!
Stayed 10 nights in Mar 2025

10/10 Excellent

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing.
Stayed 4 nights in Mar 2025

8/10 Good

Mugdha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are spectacular, as most are facing the ocean. Building and rooms are all modern and super clean. Excellent room service. My main issue was the buffet was rather small. It was the same food every day, which got pretty boring on day 4 and 5. There is not much night except one hour night show from 9-10 pm and then everyone dissappears, which family with kids like I suppose. Super kid friendly with video game rooms, theatre to see movies, toddler slides in separate pool area, zip lining over the pool and rock climbing. Beach was very dirty. Resort tried its best to clean out the weeds but there was a ton. Beach area isn’t lit at night so I could sit by the beach at early night as I would like to with family. No shops or markets around except a store in the resort itself. You have to get a taxi to drive to any shops.
Stayed 5 nights in Mar 2025

10/10 Excellent

EVGUENI V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet was the best buffet of any resorts. Cabanas are nice but you have to wake up by 6 am to get one of these.
Stayed 7 nights in Mar 2025

6/10 Okay

Carling

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are travelling with kids and wanting them to have a blast - book here! If you are just an adult wanting to relax or enjoy a trip with friends, highly recommend booking elsewhere. This resort is VERY catered toward children.
Stayed 6 nights in Mar 2025