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Sandos Cancún All Inclusive - Adults Only

4.5 star property

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Photo gallery for Sandos Cancún All Inclusive - Adults Only

3 outdoor pools, pool umbrellas, sun loungers
Welcome to our lobby, featuring a reception desk, comfortable seating areas, and a beautiful potted plant.
Enjoy a celebratory meal on the balcony with a stunning ocean view.
Enjoy beach access and stunning ocean views from this hotel's spacious balconies.
Dine with a view of the ocean from this elegantly set dining area.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive

Explore the area

Map
Cancun, QROO
  • La Isla Shopping Mall
    ‪3 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun Convention Center
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Caribe Suite

Caribe Suite | 1 bedroom, pillowtop beds, free minibar, in-room safe

Caribe Suite

  • 1160 sq ft
  • Sea view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Laguna suite

Laguna suite | 1 bedroom, pillowtop beds, free minibar, in-room safe

Laguna suite

9.4 out of 10
Exceptional
(8 reviews)
  • 900 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe room

Deluxe room | Beach/ocean view

Deluxe room

8.4 out of 10
Very good
(102 reviews)
  • 450 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite | 1 bedroom, pillowtop beds, free minibar, in-room safe

Sandos Suite

9.2 out of 10
Wonderful
(7 reviews)
  • 797 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Balcony Deluxe Room

Balcony Deluxe Room | 1 bedroom, pillowtop beds, free minibar, in-room safe

Balcony Deluxe Room

7.8 out of 10
Good
(106 reviews)
  • 450 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About this property

Sandos Cancún All Inclusive - Adults Only

4.5-star property in Zona Hotelera
At Sandos Cancún All Inclusive - Adults Only, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the property's 5 restaurants.
Sandos Cancún All Inclusive - Adults Only offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Sandos Cancún All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancún All Inclusive - Adults Only, and enjoy amenities like a health club and a hot tub.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a steam room, a garden, and a terrace. Onsite self parking is complimentary. A total renovation of this property was completed in 2017.

Sandos Cancún All Inclusive - Adults Only has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Renovated entire property - 2017

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 79.20 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 906 out of 1996 reviews
Rating 8 - Good. 491 out of 1996 reviews
Rating 6 - Okay. 327 out of 1996 reviews
Rating 4 - Poor. 144 out of 1996 reviews
Rating 2 - Terrible. 128 out of 1996 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Kolby

Liked: Staff & service, property conditions & facilities
Staff was great they over charged me on my stay though
Stayed 4 nights in Apr 2025

8/10 Good

Alberto Medina

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Manayer del lobby muy amable y nos colocó en una muy buena habitación, solo las almohadas no estaban cómodas, pero en general todo estuvo muy bien, solo el servicio del restaurante en la playa no fue muy amable y una señorita del Royal tampoco fue muy cortés, pero el servicio en los otros restaurantes fue muy bueno
Stayed 7 nights in Apr 2025

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly the bartenders and service were awesome
Stayed 4 nights in Apr 2025

10/10 Excellent

El mehdi

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 8 nights in Apr 2025

8/10 Good

Staci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful place to stay
Stayed 4 nights in Apr 2025

10/10 Excellent

James

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite go to spot when visiting Cancun.
Stayed 4 nights in Apr 2025

10/10 Excellent

Aston Henry

Stayed 4 nights in Feb 2025

8/10 Good

Dinesh Popatlal

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff in the reception and concierge were not friendly at all. Prior to arriving, we had informed the hotel that 5 people in our group are vegetarians. We also mentioned that to the concierge on arrival. Even then, in the buffet restaurant, there were only side dishes for vegetarians which hardly changed. The bar staff were friendly. Most of the staff in the restaurants were friendly.
Stayed 10 nights in Mar 2025

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at Sandos are absolutely incredible. All around a great place to stay
Stayed 7 nights in Mar 2025

2/10 Terrible

Ryan

Traveled with partner
Disliked: Amenities, property conditions & facilities
Don't be fooled by the reviews and pictures of this resort, it got us good. The resort looks nice in the lobby but that is where it ends. The staff were nice and friendly as usual in Mexico but for the rest of the resort I can't give a good review. Im not going to say things about the little things, it was the big things that first got me, like the 3 pools ha ing not nearly enough chairs around the pool and lack of everything around it. We had to be there for 7am in order to get a chair and when we walked away for breakfast and came back it was gone, so we ended up sitting in the sand at the beach. We asked them to bring chairs out but there were no extras. Then day 2 we got a spot and now there is no bar nearby. They got a restaurant there with a bar but wont let you in without dry clothes, sandals and a tshirt, like come on this is by the pool. They set up a liquor cart and no one manned it all day and the liqour just sat there in the sun. The only bar thats close is Bar 2, and its about 30 feet from the pool and in such an old dilapted area, it feels so strange and out of the way. No swim up bar and main pool is small. For entertainment, its 1-3 pm. Some girl with a clown mask and a whistle trying to hype the crowd and a guy with two kids bubble guns...I thought it was like a joke or a discount bargain resort. The drinks were horrible, tasted like dirty water and the food wasnt the best. The 3 restaurants are okay but the buffet is really small and very lacking.
Stayed 7 nights in Apr 2025

8/10 Good

Charlene

Liked: Cleanliness, staff & service
Stayed 9 nights in Mar 2025

10/10 Excellent

Giovanni

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
David manzo is a legend at making drinks . If this man doesn’t get an award or employee of the month I don’t know what I will do . Amazing staff and service overall . Give that man a raise and a day off to lay on the beach with those amazing drinks and service.
Stayed 4 nights in Apr 2025

6/10 Okay

Jamie

Liked: Cleanliness, staff & service, amenities
The hotel is out dated and old.
Stayed 4 nights in Apr 2025

10/10 Excellent

Yaniuska

Traveled with family
Liked: Cleanliness, staff & service
Super
Stayed 4 nights in Apr 2025

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Our experience at this resort was wonderful right from the start. We were created by Charlie with two glasses of champagne as he
Stayed 6 nights in Mar 2025

10/10 Excellent

Herlucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

8/10 Good

Hugh Gene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Mar 2025

10/10 Excellent

Agnieszka Rampat

Stayed 5 nights in Mar 2025

8/10 Good

Greg Alan

Stayed 5 nights in Mar 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort
Stayed 3 nights in Mar 2025

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall a good experience (stayed a week in April 2025). I’ll start with the cons. Seems not a lot of guests were even aware of the entertainment options (small dead venues). The rooms need improvements, drinks watered down no matter what bar it was from (only exception was espresso martinis from the buffet). Lied to about a “special price” for the spa and massage when it was the same price on the website. Was charged for the bottle of wine at Frattinis after dinner. Hot tub could be hotter with Inop jets in the pool area, spa area hot tub same. Older crowd not many young couples 21-30 it seemed from what I saw. Guests hoarding outdoor seating with towels, very inconsiderate. Pros. Location and layout of the hotel, easy to navigate. Plenty of entertainment options to do, and outside games during the day (life size chess, jenga, corn hole) by the pool. Food was good at zango buffet, gaijin, frattinis, and st trop. The gym had plenty of equipment for a workout. Tennis courts in good condition. Plenty of seating on the beach. Overall a good time, although substantial updates could be made to enhance the guest experience.
Stayed 4 nights in Mar 2025

6/10 Okay

Joseph

Traveled with partner
Disliked: Staff & service
Outdated hotel, which isn’t a big deal, but the service was quite underwhelming.
Stayed 5 nights in Mar 2025

10/10 Excellent

Joao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All their staff were super professional and nice every single day. Made my first Cancun visit very memorable.
Stayed 8 nights in Mar 2025

10/10 Excellent

Maryana, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this Cancun resort was truly exceptional. The attentive and professional staff ensured a seamless experience. The resort offers a diverse selection of restaurants, each providing high-quality cuisine to suit various tastes. Additionally, the daily activities are well-organized, offering entertainment and engagement for all guests. The location is highly convenient, situated close to both downtown Cancun and the airport, making travel effortless. I highly recommend this resort.
Stayed 3 nights in Mar 2025

8/10 Good

Janine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel is amazing except seating around the pool. Everyday we had a really hard time finding anywhere to sit around the pool area. There are 3 different pool areas and all 3 were always full.
Stayed 3 nights in Mar 2025