6/10 Okay
Jacklyn
Traveled with family
Jun 5, 2025
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
We arrived at the resort on a Monday and stayed through Saturday. Overall, the food was solid, but the buffet setup could use improvement—especially with the burgers. They really should be cooking and setting out a batch in advance. Waiting 15 minutes in line at a buffet defeats the purpose.
Our child especially loved the splash pad. However, entertainment left a lot to be desired. After spending all day in the sun, most guests probably aren’t in the mood to party at the Sky Bar with a DJ yelling at them to get up and dance. What the resort really needs are more engaging shows, not just loud music. The fire dancers on Friday night were fantastic and exactly the kind of entertainment that works well.
Unfortunately, our room’s door handle broke, and we were locked inside for an hour. Despite calling and explaining it was an emergency, room service never came. I eventually managed to fix it myself, but we missed half of the fire show because of it.
For the restaurants, you have to make reservations, which is ok but the fact you can’t do it online is super inconvenient because you have to go to a desk make a line of 45 min and if you tell me i can do all the reservations at once its fine, but no they only allow two days at a time and when you have a toddler is super inconvenient.
The staff at the Hilton were consistently friendly and helpful, but small issues like these added up and took away from what could have been a much better experience.
Jacklyn
Stayed 5 nights in May 2025
