2/10 Terrible
diana amer
Traveled with family
Apr 13, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we did not like our stay at all! very disappointed!
we did a package from expidia air and tickets, i called before our trip to make sure we will have an early check and it was totally fine and all set! we get to the resort around 7:30am and they didn't give us the room key. that was very hard for my family with 2 kids! around 1pm they gave us a room facing the right side of the resort. the room was old and double bed were too small. i haven't seen a double bed in that side. matress not comfortable too. and the big issue we had was the noise of monkeys. we couldn't enjoy our view becuse of this garden and the noise that was coming from it.
The worst thing was the RESTURANT!
they had a lot of variety of food but nothing tasted good.
3 resturants had lobster in their menu but non of them wanted to give us lobster. on our last night we went to one of the resturant and they had actopus. i tried to order that and they said they don't have it. i got so mad and i start talking vary bad about the resort after 5 min they brought 2 plate of octopus to our table. and the server were like we could found it for you. the octopus was very cold and not eatable.
I wantt to request a refund for the all inclusive.
diana amer
Stayed 4 nights in Apr 2025