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Hotel Riu Palace Las Americas - Adults Only- All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Poolside bar
Deep soaking bathtub
View from property
Aerial view
Interior entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • All inclusive

Explore the area

Map
Blvd. Kukulcan, Km 8.5, Manzana 50, Lote 4, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪8 min walk‬
  • Forum Beach
    ‪11 min walk‬
  • Gaviota Azul Beach
    ‪14 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms (U)

  • 377 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (L)

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Ocean View (L)

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 377 sq ft
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (U)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, Ocean View (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Ocean View (B2C)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (B2C-CA)

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (U)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (B2C)

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (B2C)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (M)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-CA)

Combined shower/tub, eco-friendly toiletries, hair dryer, bathrobes

Junior Suite (B2C-CA)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (L)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (B2C-CA)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Ocean View (B2C-CA)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Ocean View (M)

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (E)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite (M)

Combined shower/tub, eco-friendly toiletries, hair dryer, bathrobes

Junior Suite (M)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (C)

Deep soaking bathtub

Suite, Jetted Tub, Ocean View (C)

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Ocean View (C)

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Combined shower/tub, eco-friendly toiletries, hair dryer, bathrobes

Junior Suite, Ocean View (L)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms (C)

  • 377 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (C)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Ocean View (C)

  • 377 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (C)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Ocean View (U)

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (U)

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (E)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (M)

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

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About this property

Hotel Riu Palace Las Americas - Adults Only- All Inclusive

4-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Las Americas - Adults Only- All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.
Hotel Riu Palace Las Americas - Adults Only- All Inclusive offers 372 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Riu Palace Las Americas - Adults Only- All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Las Americas - Adults Only- All Inclusive features a full-service spa, 3 outdoor swimming pools, a health club, and a sauna. Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a meeting room and limo/town car service. Event facilities measuring 2099 square feet (195 square meters) include conference space. This Art Deco property also offers spa services, barbecue grills, and multilingual staff. Onsite self parking is complimentary.

Hotel Riu Palace Las Americas - Adults Only- All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Don Roberto - This buffet restaurant serves breakfast, lunch, and dinner.
Sakura - This diner specializes in Japanese cuisine and serves lunch only. Open daily.
Los Arcos - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Black & White - This steakhouse serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Black & White
  • Don Roberto
  • Krystal
  • Los Arcos
  • Sakura

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Piano
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,099 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • No elevator

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • Art Deco architecture
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Riu Americas
Riu Las
Riu Las Americas
Riu Las Americas All Inclusive
Riu Las Americas Palace
Riu Palace Las
Riu Palace Las Americas
Riu Palace Las Americas All Inclusive Adults Cancun
Riu Palace Las Americas All Inclusive Cancun
Riu Palace Las Americas Cancun
Riu Palace Las Americas All Inclusive Adults
Riu Palace Las Americas Adults Cancun
Riu Palace Las Americas Adults
Riu Palace Las Americas All Inclusive
Riu Palace Las Americas All Inclusive Adults Only
Riu s Americas Inclusive Adul

Hotel Riu Palace Las Americas - Adults Only- All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 3008 out of 4361 reviews
Rating 8 - Good. 850 out of 4361 reviews
Rating 6 - Okay. 266 out of 4361 reviews
Rating 4 - Poor. 99 out of 4361 reviews
Rating 2 - Terrible. 138 out of 4361 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Heather

Why would I need to leave a review when my vacation was supposed to be canceled. I booked through Orbitz and bought insurance but they said they couldn’t get ahold of the resort for a refund. My husband came down with pneumonia the week we’re supposed to arrive. We had to cancel. No vacation…no refund! No one will return my emails or phone call.
Stayed 5 nights in Feb 2025

10/10 Excellent

Keri A.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very welcoming and accommodating. We certainly felt spoiled while there.
Stayed 6 nights in Feb 2025

10/10 Excellent

Kenna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was very clean and all the staff members were friendly! There isn’t much to do in the area outside of the resort, but the resort provided entertainment each day, so there isn’t a need to leave the resort.
Stayed 3 nights in Feb 2025

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was EXCELLENT - so friendly, attentive, and always smiling! Gorgeous property, yummy buffet, nice pool!
Stayed 4 nights in Feb 2025

8/10 Good

Shahram

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about this hotel was its entertainment options, which included music concerts and parties. The food in the main restaurant was average, a little above average. The Mexican restaurant was not good, but the Italian and Japanese restaurants had very good quality food. The hotel staff were nice. The beach was narrow Our flight was canceled due to bad weather and this hotel was charging us $550 for one night, which was a lot of money. And most importantly, Expedia was not helpful at all..
Stayed 4 nights in Feb 2025

8/10 Good

Maya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were great!
Stayed 5 nights in Feb 2025

10/10 Excellent

Blayne

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place would go again. One thing i will say is when making reservations they might say an hour but usually longer. Need to have a better way of making reservations for Resturants.
Stayed 4 nights in Feb 2025

10/10 Excellent

THOMAS RICHARD

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 5 nights in Feb 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

kristina marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Great Ocean views.
Stayed 5 nights in Feb 2025

10/10 Excellent

alma

Stayed 3 nights in Feb 2025

10/10 Excellent

Renelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just spent a fabulous 2weeks at Riu Palace Las Americas. The buffet was the best of all options. Room service was great! The only problem was the girl who MC'd the evening shows didn't speak clear English so we couldnt understand her. We stopped going to the shows. That was so frustrating. They really need to replace her. For that reason only, we wouldn't go back there.
Stayed 14 nights in Feb 2025

10/10 Excellent

Tamara Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first all-inclusive trip and first time to Mexico. It was amazing! Decent food, great service, made a lot of friends with everyone else escaping the cold weather at home! Check-in was easy, had a drink in my hand within minutes after arrival and relaxed right away. Rooms were clean, had a great view, the beds and pillows were a little soft but I slept great most nights. The entertainment crew was awesome and there was something for everyone, whether you wanted to be included in games or sit quietly and just relax. Shopping outside of the resort was nice, but I was glad to have my brother-in-law who speaks Spanish with our group- otherwise a little pushey. Two cons: only 2 bathrooms on the resort (besides your room) and elevators could be a bit frustrating when stopping at every floor on your way down to the lobby- sometimes the stairs were faster. Overall, though, this stay was fantastic, and we will be back!!
Stayed 6 nights in Feb 2025

8/10 Good

Gerald mark

Liked: Cleanliness, staff & service, property conditions & facilities
We go every year and are never disappointed.. love The pool parties but are a little loud at the beach side ..
Stayed 7 nights in Feb 2025

6/10 Okay

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was very relaxing. Food marginal. I would not stay there again
Stayed 6 nights in Feb 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 6 nights in Feb 2025

4/10 Poor

Wendy

Traveled with group
Disliked: Cleanliness, property conditions & facilities
We saw a roach in our bathroom sink and one at the breakfast buffet on the counter where the hot food was served.
Stayed 3 nights in Feb 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Black and White dinner was not good. Meat was way over cooked and rubbery. Everything else about the place was fantastic!
Stayed 6 nights in Feb 2025

6/10 Okay

Kimberly Kaye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was sub par
Stayed 5 nights in Feb 2025

10/10 Excellent

Melinda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and common areas are beautiful. I love that you have a "party" pool but also quiet places. I called the smallest pool my serenity pool :) The food was great, and the daytime land aerobics and water aerobics were wonderful. The evening entertainment was excellent, including the piano player in the lounge. All the staff were very friendly and helpful. One complaint I have was that the mixed drinks seemed to use a base made with artificial sweeteners rather than real sugar, which made them taste bad to me. That's okay, the beer and wine were good, and I didn't come there to drink, unlike some people :) It was also a little disappointing that some of the parties were off-site, requiring one to take a shuttle. I didn't go because I just wanted to stay on the property because I'm sooooo tired from my job. Maybe the problem is my job :) Thank you for a wonderful stay. Your staff is so friendly, and the dance/aerobics teachers so competent, and the entertainers so talented. I'm definitely hoping to come back. I speak Spanish and am trying to improve it. I was so happy that when I initiated conversations with your staff in Spanish, they were happy to speak Spanish to me. I LOVED this. Perhaps speaking Spanish was the best part of my trip.
Stayed 6 nights in Feb 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our trip! So nice and relaxing!
Stayed 5 nights in Feb 2025

10/10 Excellent

Di

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the property was wonderful. We enjoyed our stay. The only downside was the shuttle service provided by MTS Transportation from the hotel to the airport, which was not reliable. We waited half an hour beyond our scheduled pickup time and had to get an Uber to ensure we made it to our flight on time. However, the pickup from the airport to the hotel was good. Everything else about our stay at the resort was wonderful.
Stayed 5 nights in Feb 2025

10/10 Excellent

JOHN

Stayed 4 nights in Feb 2025

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn't sure what to expect from booking at a place I've never been to. This place met and exceeded my expectations! We walked the beach a little and this property by far had the best beach access of resorts around. They had plenty of fun activities to do both day and night. The food was amazing woth multiple dining options. The fresh fruit on the buffet was fantastic! The staff was super friendly and very helpful. Staying this close to the ocean means things are a bit musty and i will probably bring some damp rid next time. All in all I will not hesitate to book again at a Riu.
Stayed 6 nights in Jan 2025