Hotel Riu Cancun - All Inclusive

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Cancun - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Front of property - evening/night
Exterior
Porch
Aerial view

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • All inclusive
    All inclusive
  • Bar
    Bar
  • Hot Tub
    Hot Tub
  • Breakfast included
    Breakfast included
  • Gym
    Gym

Explore the area

Map
Cancun, QROO
  • Plaza Caracol Mall
    1 min walk
  • UltraMar Ferry Terminal
    3 min walk
  • Caracol Beach
    4 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    25 min drive

Room options

Standard Room, Ocean View (E)

  • 323 sq ft
  • Sleeps 4
  • 1 Double Bed

Suite, Ocean View (L)

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Adults Only |B2C)

  • Sleeps 3
  • 1 King Bed

Standard Double Room, Ocean View (Adults Only |B2C)

  • Sleeps 3
  • 1 Double Bed

Junior Suite, Ocean View (B2C)

  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Ocean View (B2C)

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed

Suite, Ocean View (B2C-US)

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (U)

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Sea View (M)

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Standard Room, Ocean View (L)

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed

Standard Double Room (M)

  • 323 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Ocean View (U)

  • 323 sq ft
  • Sleeps 6
  • 1 King Bed

Suite, Ocean View (C)

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Adults Only | L)

  • 474 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

  • 474 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Ocean View (C)

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Adults Only | U)

  • 474 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Ocean View (U)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (M)

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms, Ocean View (C)

  • 312 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Sea View (M)

  • 474 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (E)

  • 323 sq ft
  • Sleeps 4
  • 1 Double Bed

Junior Suite, Ocean View (L)

  • 474 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, Connecting Rooms, Ocean View (B2C-CAN)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Standard Room, Ocean View (Adults Only | L)

  • 312 sq ft
  • Sleeps 3
  • 1 Double Bed

Standard Double Room, Ocean View (B2C-CAN)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (B2C-CAN)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (B2C-CAN)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Ocean View (Adults Only | U)

  • 312 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Standard Room, Ocean View (Adults Only | E)

  • 312 sq ft
  • Sleeps 3
  • 1 Double Bed

Double Room (Adults Only | E)

  • 312 sq ft
  • Sleeps 3
  • 1 Double Bed

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Room Standard

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Bed(s) and 2 Twin Bed(s)

Suite Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 Full Bed(s)

Room Standard With Sea View

  • Sea view
  • Sleeps 3
  • 2 Full Bed(s)

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Full Bed(s)

Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Bed(s) and 2 Twin Bed(s)

Double Room With Sea View

  • Sea view
  • Sleeps 3
  • 2 Full Bed(s)

Double Room With Sea View

  • Sea view
  • Sleeps 3
  • 2 Full Bed(s)

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Full Bed(s)

Suite Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

Similar properties

About this property

Hotel Riu Cancun - All Inclusive

3.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hotel Riu Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Cancun - All Inclusive offers 569 accommodations with minibars and safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Riu Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Cancun - All Inclusive features a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This Art Deco property also offers a nightclub, spa services, and barbecue grills. Onsite self parking is complimentary.

Hotel Riu Cancun - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Miramar - This buffet restaurant serves breakfast, lunch, and dinner.
La Toscana - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Kawachi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Kulinarium - This restaurant serves dinner only. Open daily.
Turquesa - This poolside buffet restaurant serves breakfast, lunch, and dinner. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Volleyball

Lessons/classes/games

Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kawachi
  • Kulinarium
  • La Toscana
  • Miramar
  • Turquesa

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Nightclub
  • Shopping
  • Snorkeling
  • Spa tub
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 14 floors
  • Art Deco architecture
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu
All Inclusive Riu Cancun
Cancun All Inclusive Riu
Cancun Riu
Cancun Riu All Inclusive
Riu
Riu All Inclusive
Riu All Inclusive Cancun
Riu Cancun
Riu Cancun All Inclusive
Cancun Riu Hotel
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Rui Cancun
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property

Hotel Riu Cancun - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1403 out of 2850 reviews" "
Rating 8 - Good. 677 out of 2850 reviews" "
Rating 6 - Okay. 369 out of 2850 reviews" "
Rating 4 - Poor. 196 out of 2850 reviews" "
Rating 2 - Terrible. 205 out of 2850 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alec

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded our expectations! The resort was beautiful and spacious, offering a wide variety of dinner options with excellent food. The breakfast buffet had an extensive selection to choose from. The staff was extremely friendly and helpful, making us feel very welcome. We attended two Riu Parties at Riu Caribe. The party starts at Riu Cancun, where you can enjoy music, face painting, and a photo booth while waiting for your shuttle. The only downside we encountered was the lack of airport transportation, even if you are a Riu Class member when booking through a third party.
Stayed 4 nights in Aug 2024

10/10 Excellent

Thao

Liked: Cleanliness, staff & service
Good
Stayed 4 nights in Aug 2024

2/10 Terrible

Michelle

Disliked: Cleanliness, amenities, property conditions & facilities
I paid extra for a suite. The air conditioner did not work. For the first 2 days I had to deal with trying to get it fixed. Finally, after talking with other guests that were also in Suites, I requested to move to the main building. They also reported the air was not working. I had to sign a waiver that i was down grading rooms. This was Definitely not a 5 star facility!!! The rooms were very run down. The shower had mold in the main building. No one offered a refund to the difference in price. I will not be back and will not recommend!!!!
Stayed 4 nights in Aug 2024

8/10 Good

zaire

Traveled with family
Liked: Cleanliness, staff & service, amenities
Need more room maintinance
Stayed 3 nights in Aug 2024

2/10 Terrible

Aseel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

4/10 Poor

Ginou Vernier

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities
I didn’t like the service
Stayed 5 nights in Aug 2024

4/10 Poor

john

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirt and dated. Safe did not work and phone didn’t work.
Stayed 3 nights in Aug 2024

10/10 Excellent

Fabiola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Muriel

Liked: Amenities
Great costumer service that’s the reason I keep coming back
Stayed 3 nights in Aug 2024

4/10 Poor

Shawn, Houston

Traveled with group
Disliked: Amenities, property conditions & facilities
The property isn’t bad but for what they’re charging, you can stay at a neighboring five star property… Hotel does not have room service and only has limited dining hours and options. Kind of gets tiring eating the same thing every day. The room was hot. The beds were crappy. This is a lower end of the totem pole budget. Stay spend an extra hundred bucks and stay at a five star.
Stayed 4 nights in Aug 2024

8/10 Good

Joy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! Stayed for 5 nights and had a ball. I wish the pool was open at night or bars stay longer. Also a lot of the restaurants did not let us in even though they had plenty of space and time open like the steak house. But I recommend it.
Stayed 5 nights in Aug 2024

8/10 Good

Diego

Liked: Cleanliness
Stayed 3 nights in Aug 2024

6/10 Okay

Nikola

Traveled with partner
Not soo great
Stayed 6 nights in Apr 2024

10/10 Excellent

George

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff were very friendly. The food could be better but overall stay was great.
Stayed 3 nights in Aug 2024

8/10 Good

Elham

Traveled with family
Liked: Staff & service, property conditions & facilities
Everything is great, the plane and the hotel. The only thing not good is that the staff is not good at Europcar, the car rental company. I do not encourage anyone to go to them. They will make your trip very bad.
Stayed 9 nights in Aug 2024

10/10 Excellent

Olga

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel with lots of activities and entertainment! Close to Nightlife and Shopping!
Stayed 8 nights in Aug 2024

6/10 Okay

Johara

Liked: Cleanliness, staff & service
Food was awful don’t expect to eat
Stayed 4 nights in Aug 2024

8/10 Good

Claudia, Deer Park

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

6/10 Okay

Abdulqader

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Was not very clean
Stayed 5 nights in Jul 2024

2/10 Terrible

Daniel

Business traveler
Old property
The property is very old, no coffe in the lobby in the mornings, beds and accommodations not comfortable, overall will never stay at Riu
Stayed 3 nights in Aug 2024

8/10 Good

Dora

Traveled with group
Liked: Cleanliness, staff & service, amenities
Always have a great time when staying here! Heard they are going adults only soon so maybe the shows will be a little bit more spicier. Wish the pools were open a little later though other than that perfect
Stayed 5 nights in Aug 2024

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
overall had a great experience, would recommend!
Stayed 5 nights in Aug 2024

6/10 Okay

Ronald

Traveled with family
Liked: Cleanliness, staff & service
The food options are not good for people who dont eat pork
Stayed 5 nights in Aug 2024

8/10 Good

CESAR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024