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Residence Inn by Marriott Cancun Hotel Zone

3.0 star property

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Photo gallery for Residence Inn by Marriott Cancun Hotel Zone

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Full-size fridge, microwave, stovetop, dishwasher
Exterior
Golf
In-room safe, laptop workspace, blackout drapes, soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Blvrd. Kukulcan Lt. 1-02, Zona Hotelera Km. 23.5 MZ60, Cancun, QROO, 77500
  • Ventura Park Cancun
    ‪4 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Iberostar Cancun Golf Course
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪10 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Non Smoking (Balcony)

Suite, 2 Bedrooms, Non Smoking (Balcony) | In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Bedrooms, Non Smoking (Balcony)

  • 677.6 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

  • 526 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

  • 566 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed, Non Smoking (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed, Non Smoking (Balcony)

  • 423 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Non Smoking (Balcony)

Studio, 2 Queen Beds, Non Smoking (Balcony) | In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 2 Queen Beds, Non Smoking (Balcony)

  • 526 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

  • 566 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Residence Inn by Marriott Cancun Hotel Zone

3-star hotel in Zona Hotelera
Along with 2 outdoor pools, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free shopping center shuttle. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
Residence Inn by Marriott Cancun Hotel Zone offers 158 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations have separate sitting areas and include dining tables and kitchen islands. 55-inch flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
Residence Inn by Marriott Cancun Hotel Zone features 2 outdoor swimming pools and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and 3 meeting rooms. Event facilities measuring 2540 square feet (236 square meters) include a conference center. This Cancun hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. Complimentary uncovered self parking is available on site.

Residence Inn by Marriott Cancun Hotel Zone is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM. A hosted evening meal is available for a surcharge daily.
Pick&Chill Rooftop Snack - This poolside rooftop bar serves light fare only.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle up to 10 km
  • Free shopping center shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • Hosted evening meal available daily for a fee of USD 30
  • Snack bar/deli

Restaurants on site

  • Pick&Chill Rooftop Snack

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Golf clubhouse
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Dining table
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (2,540 square feet of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Elevator (49 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways (24 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Comprehensive recycling policy
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchen
  • Kitchen island
  • Microwave
  • Separate dining area
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: USD 30

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

By Marriott Cancun Zone Cancun
Residence INN Cancun Hotel Zone
Residence Inn by Marriott Cancun Hotel Zone Hotel
Residence Inn by Marriott Cancun Hotel Zone Cancun
Residence Inn by Marriott Cancun Hotel Zone Hotel Cancun

Residence Inn by Marriott Cancun Hotel Zone Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1559 out of 2547 reviews
Rating 8 - Good. 551 out of 2547 reviews
Rating 6 - Okay. 225 out of 2547 reviews
Rating 4 - Poor. 96 out of 2547 reviews
Rating 2 - Terrible. 116 out of 2547 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Valeu super a pena a hospedagem

Minha estadia foi muito boa o quarto estava limpo o chuveiro é bom o quarto é muito espaçoso o hotel está muito bem localizado o café da manhã estava muito OK o atendimento do pessoal foi fantástico todos prontos a nos ajudar voltarei com certeza!! Não
Stayed 4 nights in Feb 2025

8/10 Good

Whitney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that we had a kitchen and the room was nice and spacey. I disliked the location and the fact housekeeping told us we had to check out at 9. The food could use improvement as well.
Stayed 4 nights in Feb 2025

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So the hotel isn’t really near anything. No private beach, no restaurants. No nothing. Anything you want to do you need to go deeper into the hotel zone. There are 2 gorgeous pool and an amazing snack bar on the rooftop. All shopping malls and activities are at least a 10 min uber ride. In my opinion it’s WAYY MORE worth it to do an all inclusive instead of this hotel, but it is a great option if you weren’t really looking to go out and for a cozier vibe
Stayed 5 nights in Feb 2025

10/10 Excellent

Tetiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience. Room was clean and quiet. Helpful staff. The hotel is a little far from everything but they have a complementary transportation couple of times a day to the beaches and shopping area.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jody, New Berlin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most air tight hotel room I've had in Mexico! Clean, humidity well controlled, great room layout. Breakfast was good. Gym was clean and well maintained. Loved my stay here!
Stayed 4 nights in Feb 2025

10/10 Excellent

M Nazem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Juliana

Liked: Cleanliness
Stayed 3 nights in Feb 2025

10/10 Excellent

Timothy, Okemos

Stayed 7 nights in Jan 2025

8/10 Good

sahil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Mauricio

Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2025

8/10 Good

Rodney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very good, my only problem was it was so far away from everything.
Stayed 2 nights in Feb 2025

6/10 Okay

Jen

Disliked: Staff & service
Ok
Stayed 5 nights in Jan 2025

10/10 Excellent

Christopher Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at beginning of hotel zone. Staff was pleasant and very helpful. Free transportation from the hotel. Rooms were clean and spacious.
Stayed 5 nights in Feb 2025

10/10 Excellent

Brant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super nice and 24 hour security was great. Can’t beat the location if you want to stay in Polanco. Wish the breakfast started earlier as we were on the go very early every morning.
Stayed 1 night in Jan 2025

6/10 Okay

Janice Lynn

Liked: Cleanliness
Stayed 14 nights in Jan 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cancun stay

Great staff, friendly people, quiet hotel, really loved it for 5 nights.
Stayed 2 nights in Feb 2025

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well situated for transportation needs close to the airport and taxi cubs available 24/7 on notice people in the facility very friendly and helpful over all nice and clean rooms and pool I love it , kitchen facilities very well equipped I can call it my home away from home !! Thank you
Stayed 14 nights in Jan 2025

8/10 Good

bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very. Ice room with full kitchenette. Had a balcony. Location is remote and it is not beach front property.
Stayed 2 nights in Feb 2025

8/10 Good

Norlie

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good. Restaurants and Beach are far if you dont have transportation.
Stayed 2 nights in Jan 2025

2/10 Terrible

Marie

Stayed 3 nights in Jan 2025

10/10 Excellent

Clark

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was knowledgeable and the hotel was clean
Stayed 2 nights in Jan 2025

8/10 Good

Hollie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 6 nights in Jan 2025

6/10 Okay

Victoria

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Fine for a couple of nights, but not the best location (quite isolated and far from restaurants etc) and eating options at the hotel were very limited. We had a big room, and breakfast fine, but not the cleanest and very tatty around the edges.
Stayed 2 nights in Feb 2025

10/10 Excellent

nathaniel, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
This property will be great for a family or business person who likes quiet and solitude. The hotel is far from everything and will cost a fortune in transportation but if you have your own transportation everything is quickly accessible. I only had 1 negative thing that was not the hotels fault: on my way to or from my room i would pass a room where i am comvinced the woman used a bottle of perfume a day and it would give me a headache.
Stayed 9 nights in Jan 2025