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Residence Inn by Marriott Cancun Hotel Zone

3.0 star property

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Photo gallery for Residence Inn by Marriott Cancun Hotel Zone

Terrace/patio
Property video
Full-size fridge, microwave, stovetop, dishwasher
Exterior
1 bedroom, in-room safe, laptop workspace, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Blvrd. Kukulcan Lt. 1-02, Zona Hotelera Km. 23.5 MZ60, Cancun, QROO, 77500
  • Ventura Park Cancun
    ‪4 min drive‬
  • Iberostar Cancun Golf Course
    ‪4 min drive‬
  • Delfines Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Non Smoking, Balcony

Suite, 2 Bedrooms, Non Smoking, Balcony | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 2 Bedrooms, Non Smoking, Balcony

9.2 out of 10
Wonderful
(35 reviews)
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

1 bedroom, in-room safe, laptop workspace, blackout drapes

Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

9.2 out of 10
Wonderful
(24 reviews)
  • 526 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

1 bedroom, in-room safe, laptop workspace, blackout drapes

Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

9.0 out of 10
Wonderful
(47 reviews)
  • 566 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed, Non Smoking, Balcony

1 bedroom, in-room safe, laptop workspace, blackout drapes

Studio, 1 King Bed, Non Smoking, Balcony

9.6 out of 10
Exceptional
(99 reviews)
  • 423 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Non Smoking, Balcony

Studio, 2 Queen Beds, Non Smoking, Balcony | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Studio, 2 Queen Beds, Non Smoking, Balcony

9.2 out of 10
Wonderful
(134 reviews)
  • 526 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

1 bedroom, in-room safe, laptop workspace, blackout drapes

Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

9.4 out of 10
Exceptional
(17 reviews)
  • 566 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Residence Inn by Marriott Cancun Hotel Zone

3-star hotel in Zona Hotelera
Along with 2 outdoor pools, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
Residence Inn by Marriott Cancun Hotel Zone offers 158 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations have separate sitting areas and include dining tables and kitchen islands. 55-inch flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
Residence Inn by Marriott Cancun Hotel Zone features 2 outdoor swimming pools and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and 3 meeting rooms. Event facilities measuring 2540 square feet (236 square meters) include a conference center. This Cancun hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. Complimentary uncovered self parking is available on site.

Residence Inn by Marriott Cancun Hotel Zone is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM. A hosted evening meal is available for a surcharge daily.
Pick&Chill Rooftop Snack - This poolside rooftop bar serves light fare only.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • Hosted evening meal available daily for a fee of USD 30
  • Snack bar/deli

Restaurants on site

  • Pick&Chill Rooftop Snack

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Golf clubhouse
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Dining table
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (2,540 square feet of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Elevator (49 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways (24 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Comprehensive recycling policy
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchen
  • Kitchen island
  • Microwave
  • Separate dining area
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: USD 30

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

By Marriott Cancun Zone Cancun
Residence INN Cancun Hotel Zone
Residence Inn by Marriott Cancun Hotel Zone Hotel
Residence Inn by Marriott Cancun Hotel Zone Cancun
Residence Inn by Marriott Cancun Hotel Zone Hotel Cancun

Residence Inn by Marriott Cancun Hotel Zone Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1584 out of 2556 reviews
Rating 8 - Good. 538 out of 2556 reviews
Rating 6 - Okay. 230 out of 2556 reviews
Rating 4 - Poor. 92 out of 2556 reviews
Rating 2 - Terrible. 112 out of 2556 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rachael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly staff. Only thing I would recommend is better breakfast options.
Stayed 4 nights in Mar 2025

4/10 Poor

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was ok but with the police issue that was
Stayed 3 nights in Mar 2025

10/10 Excellent

Josue Florencio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Elliot was wonderful the driver very knowleadgeable place was excellent breakfast was delicious I selected a 4 star on staff because everyone was friendly even the staff that cooks in the roof top but then came this gentlemen i am assuming a manager he started cusing and yelling downgrading one of the servers and children were around theres no need for that someone should check him and definetly not yell in front of staff he was a little big tall guy but over all 5 stars except for that one cook guy i hope the server can get rewarded he was excellent and friendly everyone was
Stayed 3 nights in Mar 2025

10/10 Excellent

Jaymie

Traveled with partner
Liked: Amenities, property conditions & facilities
The rooms are clean and modern and the staff was friendly and accommodating. Exceeded my expectations and was a great find for the price.
Stayed 3 nights in Mar 2025

8/10 Good

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not really a convenient location. No shops nearby and nothing much to do near the hotel. No bus stops nearby. Have a free hotel shuttle to Dolphins beach and you can take R1 / R2 bus to downtown.
Stayed 6 nights in Mar 2025

6/10 Okay

Christopher

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Staff was not that great overall and the property was decent. Breakfast was tacky and would advise going out to eat especially if you have children. Certain things in the room were damaged.
Stayed 7 nights in Mar 2025

6/10 Okay

Maria Christina

~
Stayed 5 nights in Mar 2025

10/10 Excellent

Andre, Worcester

Stayed 3 nights in Mar 2025

10/10 Excellent

Eveling E

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good stay
Stayed 3 nights in Mar 2025

10/10 Excellent

alyssa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super close to the airport and staff were very friendly.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kajal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is budget hotel and excellent for travellers required kitchen (kitchen facility is limited utensils). Still you get what you pay.
Stayed 7 nights in Mar 2025

6/10 Okay

ChaRee

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Mar 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Robin, Atlanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel on the edge of the Hotel Zone by the airport. The staff is super friendly and helpful. Please visit the rooftop pool and order from the snack bar. The food and drinks are absolutely delicious!!!!
Stayed 3 nights in Mar 2025

10/10 Excellent

Amir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for stay
Stayed 3 nights in Feb 2025

8/10 Good

Otis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest friendly
Stayed 4 nights in Mar 2025

4/10 Poor

Christy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place should not be listed as a 3 or 4 star. Sure Residence are more geared toward long term stays, but this one… simply unkept. The tile in the shower was cracked, dish soap in the kitchen was already used, the bed is super flat and worn, we booked an “ocean view” that was a view of undeveloped land and the ocean much further out. The breakfast was utterly disgusting, from the eggs, beans, rice, etc options, totally nasty. We left after the first night to finds other accommodations with no refund option from Expedia or the hotel. In simple, STAY AWAY FROM THIS PLACE IF YOU WANT NICE ACCOMMODATIONS!
Stayed 3 nights in Mar 2025

8/10 Good

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 20 nights in Mar 2025

10/10 Excellent

Puja

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love to have complementary shuttle and guidance from mts about travel package. It helped a lot to plan our vacation.
Stayed 7 nights in Mar 2025

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Funtional
Stayed 2 nights in Mar 2025

10/10 Excellent

Andre, Worcester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Alex

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really far from everything
Stayed 3 nights in Jan 2025

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel would be a 5 star if they had better food for breakfast. May need to add a Omelette Station, Waffle maker, and some breakfast meat. Hotel room was a 5 star.
Stayed 3 nights in Mar 2025

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025