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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property

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Photo gallery for Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Property amenity
View from property
Lobby
Aerial view
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Room service

Explore the area

Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028
  • Mujeres Beach
    ‪11 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪56 min drive‬
  • North Beach
    ‪57 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)

Room options

View all photos for Junior Suite

Premium bedding, down comforters, minibar, in-room safe

Junior Suite

  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom Swim Out

Terrace/patio

STAR Class Directors Suite One Bedroom Swim Out

  • 1227 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

Junior Suite Swim Out

  • 581 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite One Bedroom

  • 1227 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for STAR Class Junior Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite

  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | View from room

STAR Class Junior Suite Ocean View

  • Ocean view
  • 581 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Entourage Suite

  • 689 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite Two Bedroom

  • 1808 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedrooms Suite

View from room

STAR Class Producers Two Bedrooms Suite

  • 3606 sq ft
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite Swim Out

  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

Entourage Suite

  • 689 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite One Bedroom

  • 1227 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

Terrace/patio

STAR Class Producers Two Bedroom Suite Swim Out

  • 3606 sq ft
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

  • 1808 sq ft
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Three Bedroom Suite

View from room

STAR Class Producers Three Bedroom Suite

  • 4187 sq ft
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

  • Ocean view
  • 581 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

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About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4-star Costa Mujeres property with private balconies
Spend the day catching some rays at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort's private white sand beach, relaxing by one of the property's 4 outdoor swimming pools, or pampering yourself at the full-service spa.
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. The property offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club.

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.
La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Pilates classes
  • Playground
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 33.94 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 428 out of 1002 reviews
Rating 8 - Good. 227 out of 1002 reviews
Rating 6 - Okay. 158 out of 1002 reviews
Rating 4 - Poor. 92 out of 1002 reviews
Rating 2 - Terrible. 97 out of 1002 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Celeste Alejandra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our safe was tempered with
Stayed 7 nights in Feb 2025

10/10 Excellent

Edgar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

I had an amazing time at the Planet Hollywood Cancun. The Guest Services' team was awesome thinking about every detail. A special thank you to Gael and Alma, who made my birthday celebration a really spcecial one.
Stayed 1 night in Mar 2025

10/10 Excellent

Lorena

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service provided by Gael and Alma. They do a great job to make your stay very pleasant, they make the difference. They had a lovely touch for my son's birthday that I will never forget. If you are a guest who books through Expedia, you have many advantages.
Stayed 2 nights in Mar 2025

10/10 Excellent

Parker

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Family really enjoyed everythibg
Stayed 7 nights in Feb 2025

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Octavio I, our butler, was fabulous. Our favorite place to go.
Stayed 5 nights in Feb 2025

10/10 Excellent

Alina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience here was great! Clean room,tasty various food, lots of activities,great staff
Stayed 7 nights in Feb 2025

8/10 Good

Celeste

Traveled with family
Liked: Cleanliness
Too big and very long lineups but overall nice experience
Stayed 7 nights in Feb 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On our stay at Planet Hollywood Cancun we were pleasantly surprised to have received extra status as Expedia Members. At Check in we received an Expedia bracelet that gave us VIP access to certain areas and discounts. The best part of this privilege was that we were also assigned butlers at check in. Our morning butler was Gael and evening butler was Itai. They made a text group chat for us so they could attend to our needs at all times. They made our experience smooth and effortless. We highly recommend either Gael and Itai to attend to your needs. The resort was beautiful and the staff friendly and attentive and the food was great especially at the specialty restaurants.

10/10 Excellent

Jeff L.

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort , staff is friendly and accommodating
Stayed 8 nights in Feb 2025

10/10 Excellent

Bruce, Port Dover

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great environment and staff. Amenities are plenty.
Stayed 4 nights in Jan 2025

8/10 Good

Prince

Liked: Cleanliness, staff & service, property conditions & facilities
Interesting entertainment
Stayed 3 nights in Feb 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Nicole Porrello

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gael, Alma and José Luis were constantly taking care of us and our needs 😀. We had to require water many times, only two elevators and sometime out of order, many maintenance jobs in the facilities.
Stayed 7 nights in Feb 2025

10/10 Excellent

John

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids
Stayed 5 nights in Feb 2025

2/10 Terrible

JULIO

Stayed 4 nights in Feb 2025

10/10 Excellent

Lauren

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great family spot
Stayed 5 nights in Feb 2025

10/10 Excellent

RUBEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jacquan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Resort had a good time
Stayed 4 nights in Jan 2025

10/10 Excellent

Deborah

Stayed 4 nights in Jan 2025

8/10 Good

Federico, Nassau

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo estuvo muy bien. Lo único que recomendaría es mejorar la calidad de la comida al cuarto y del buffet.
Stayed 5 nights in Jan 2025

10/10 Excellent

Geoff

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vacation started rough with no blankets and calls at midnight waking everyone, to no available dinner reservations. That said, along came our savior….Alma! She was our Expedia person and she managed to fix everything from blankets, to dinner reservations etc. anything we needed she was there helping us figure it out. We added her on WhatsApp and she reached each day to make sure we had the best family vacation possible. It was so great we will be back next year with the whole broader family! Thank you Alma you made our family vacation one we will never forget. I really hope next year you’ll still be there and you can meet the broader family. Thank you Planet Hollywood for designing a wonderful hotel.
Stayed 7 nights in Jan 2025

10/10 Excellent

Pamela Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Our expedia representative at the property, Luis, was amazing! He reponded quickly to text requests to help secure dining reservations. The property was beautiful with all room balconies facing into the central area, no bad views! The lazy river was excellent.
Stayed 3 nights in Jan 2025

6/10 Okay

Muhammad Nidal

Stayed 7 nights in Jan 2025