Beginning of main content

The Reserve Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Reserve Panorama Ocean Front Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Reserve Rooftop Terrace Ocean Front Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Marina Front Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Reserve Deluxe Marina Front Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Reserve Panorama Marina Front Suite

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Hotel Amenities

All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Paradisus Playa Mujeres is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Paradisus Playa Mujeres you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the hotel's 10 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and 10 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This Art Deco hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Complimentary self parking and valet parking are available on site.

Paradisus Playa Mujeres has designated areas for smoking.

  • Daily
  • Children's games
  • Children's toys
  • Number of outdoor pools - 3
  • Number of spa tubs - 1
  • Elevator
  • 24-hour front desk
  • Beach club on site (surcharge)
  • Business center
  • Porter/bellhop
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Infant/toddler toys
  • Swimming pool
  • On private beach
  • Conference space size (meters) - 1396
  • Number of meeting rooms - 9
  • Terrace
  • Luggage storage
  • Free buffet breakfast
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Snack bar/deli
  • Shopping on site
  • Designated smoking areas
  • Pool umbrellas
  • Total number of rooms - 498
  • Number of floors - 5
  • Number of buildings/towers - 2
  • Lifeguard on site
  • Pro shop
  • Clubhouse
  • Golf caddy
  • Couples/private dining
  • Number of bars/lounges - 10
  • Number of poolside bars - 2
  • Full-service spa
  • Number of swim-up bars - 1
  • Free water park access
  • Conference space
  • Free breakfast
  • Spa treatment room(s)
  • Tours/ticket assistance
  • Year Built - 2020
  • Pool cabanas (surcharge)
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Children's pool
  • Spa services on site
  • Proposal/romance packages available
  • Number of restaurants - 10
  • Conference space size (feet) - 15027
  • Banquet hall
  • Reception hall
  • Laundry facilities
  • Wedding services
  • Golf cart
  • Golf clubs (equipment)
  • Garden
  • Outdoor entertainment area
  • Multilingual staff
  • Outdoor furniture
  • Eco-friendly cleaning products used

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Room Amenities

Paradisus Playa Mujeres offers 498 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 50-inch plasma televisions come with cable channels and Netflix. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Punta Sam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Air conditioning
  • Television
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Desk
  • Turndown service
  • Free bottled water
  • Cookware, dishware, and utensils
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • In-room massage available
  • Shower only
  • In-room safe (laptop compatible)
  • Cable TV service
  • Free WiFi
  • Plasma TV
  • TV size: 50
  • TV size measurement: inch
  • Rainfall showerhead
  • Furnished balcony or patio
  • Connecting/adjoining rooms available
  • Free cribs/infant beds
  • Minibar (stocked, free items)
  • Bedsheets provided
  • Number of bathrooms - 1
  • Netflix
  • Soap
  • Shampoo
  • Toilet paper
  • Electrical adapters/chargers
  • Streaming services
  • Eco-friendly cleaning products provided
  • Eco-friendly toiletries
  • LED light bulbs
  • Wardrobe or closet

Parking

Free self parking , Free valet parking

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.

Malva Food Bazar - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Capella - This fine-dining restaurant specializes in Italian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Tokimeku - This fine-dining restaurant specializes in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Cielo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Kicks Sport Bar - Onsite sports bar. Happy hour is offered. Open daily.

Spa Services

YHI Spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 20
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair-accessible concierge desk
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Nearby Activities

A private beach and a complimentary water park are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golf driving range on site

Hotel Policies

Payment types

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at anytime

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards, debit cards, and cash

This property uses a grey water recycling system and eco-friendly cleaning products

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

Grey water recycling system

Staffed front desk

Service animals not allowed

Debit cards

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets or service animals allowed

We should mention

Pool access available from 8:00 AM to 8:00 PM.

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

Hotel Names

  • Paradisus Playa Mujeres Hotel
  • Paradisus Playa Mujeres Punta Sam
  • Paradisus Playa Mujeres All inclusive
  • Paradisus Playa Mujeres Hotel Punta Sam

Hotel Reviews

Sorry, we seem to have had an issue loading our review content. Try again?