Sunscape Cancun Resort & Spa - All Inclusive

4.0 star property

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1 bedroom, premium bedding, free minibar, in-room safe
2 outdoor pools, pool umbrellas, sun loungers
1 bedroom, premium bedding, free minibar, in-room safe
Meeting facility
1 bedroom, premium bedding, free minibar, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available

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Map
Zona Hotelera, Cancun, QROO, 77500

Room options

Junior Suite, Multiple Beds, Ocean View

  • Sleeps 6
  • 1 King Bed, 1 Double Trundle Bed and 1 Double Bunk Bed

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View

  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Oceanfront (Sun)

  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Junior Suite, 2 Double Beds, Ocean View

  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Oceanfront

  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Double Beds, Oceanfront

  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, 2 Double Beds, Ocean View

  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, 2 Double Beds, Lagoon View

  • Sleeps 3
  • 2 Double Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Deluxe Suite, 2 Double Beds, Lagoon View

  • Sleeps 4
  • 2 Double Beds

Family Suite (Junior, King Bunk and Trundle Bed)

  • Sleeps 3
  • 1 King Bed and 1 Double Trundle Bed

Deluxe Suite, 1 King Bed, Ocean View

  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Beachfront

  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Double Beds, Beachfront

  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Beachfront (Swim up)

  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Sunscape Cancun Resort & Spa - All Inclusive

Property in Zona Hotelera
Catch some rays on Sunscape Cancun Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Sunscape Cancun Resort & Spa - All Inclusive offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

A private beach and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include ski-in/ski-out access, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.
Some rates at Sunscape Cancun Resort & Spa - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the cabanas (surcharge) and sun loungers for a relaxing day at the beach. At Sunscape Cancun Resort & Spa - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary manager's reception is offered each day. Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 6 bars/lounges, a beach bar, and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite self parking and valet parking are complimentary.

Sunscape Cancun Resort & Spa - All Inclusive has designated areas for smoking.

A complimentary manager's reception is offered each day.
Casa de Rosa - Onsite restaurant.
Viaggio - Onsite restaurant. Open daily.
Ventanas - This buffet restaurant overlooks the ocean. Open daily.
Azul - This restaurant overlooks the ocean. Open daily.
At Sunset - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Sunscape Cancun Resort & Spa - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals and snacks included
Room service during certain hours
In-room minibar (some restrictions)

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 6 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Library
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Ski-in/ski-out access
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Sunscape Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3500 out of 5693 reviews
Rating 8 - Good. 1315 out of 5693 reviews
Rating 6 - Okay. 499 out of 5693 reviews
Rating 4 - Poor. 188 out of 5693 reviews
Rating 2 - Terrible. 191 out of 5693 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anderson

Stayed 4 nights in Apr 2025

10/10 Excellent

Mousumi Choudhury

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff services.

4/10 Poor

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Shahidur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2025

10/10 Excellent

George Stevie

Liked: Staff & service, property conditions & facilities
Loved it..
Stayed 3 nights in Apr 2025

10/10 Excellent

Stephanie, St. Louis Park

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a week here with my 3 kids. The food was good, the property was clean and it was very manageable. We loved it.
Stayed 7 nights in Mar 2025

8/10 Good

Ricardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Old building but great attention & service from staff.
Stayed 7 nights in Mar 2025

10/10 Excellent

David Yunior

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice
Stayed 3 nights in Apr 2025

10/10 Excellent

Arvind

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lot of fun staying at this resort. The staff were extremely friendly and hospitable. Food was great. Something to eat any time of the day. Loads of activities within the resort. Truly 5 star experience. Only thing that we hated was some concierge trying to sell the time share part within the resort. We had to literally run away from those folks. Apart from that there was no negatives on this resort. We would gladly recommend this to all our friends and relatives. Beach was really clean and vip lounge was a lot of fun as well. Great stay overall.
Stayed 3 nights in Apr 2025

4/10 Poor

Toni

Traveled with family and small children
Disliked: Amenities
It was my husband's 50th birthday i specifically asked for an ocean view room instead i received a view of the parking lot. When asked if they could change it they claimed i never made any requests qnd when i showed them the email thread they said sorry but it's too late now. Horrible customer service and constantly harrased by sales staff to book various activities
Stayed 5 nights in Mar 2025

6/10 Okay

Rick

Traveled with family
Liked: Cleanliness
Disliked: Amenities
This resort is more for children 6 years old and under. My 8 and 10 year old were both way over the hieght limit to do any of the water slide stuff. The hours are kind of limiting. For example the pool closes at 8 and there is only bar service between 11am and 11pm. The mexican food was all very good but everything else was more like cafeteria level quality. The drinks are mostly watered down cocktails is tiny plastic cups, which in the hot sun was fine.There were always wyndam time share sales people lurking around agressively trying to get you to sign up for a vacation club. It was overall a fun time but I wouldn't go back.
Stayed 5 nights in Mar 2025

8/10 Good

Alecia

Stayed 7 nights in Mar 2025

10/10 Excellent

Roxanne C., Renton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great! The location was convenient and close to the shopping areas.
Stayed 6 nights in Mar 2025

4/10 Poor

Dina

Disliked: Staff & service, property conditions & facilities
I booked a premium suite with ocean view, upon check in they said my room is partial ocean view and refused to grant me my room without paying extra
Stayed 3 nights in Apr 2025

10/10 Excellent

Eshan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort for families

The resort if
Stayed 2 nights in Apr 2025

10/10 Excellent

Brent

Traveled with family
Liked: Staff & service, amenities
Great customer service
Stayed 4 nights in Mar 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
It was everything great!
Stayed 6 nights in Mar 2025

10/10 Excellent

Shobna

Liked: Cleanliness
Very good service
Stayed 4 nights in Mar 2025

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort. Food was great, staff were very pleasant. Definitely a good place to bring your family. Very kid friendly.
Stayed 5 nights in Mar 2025

6/10 Okay

Christine

Traveled with family
Liked: Cleanliness
It was clean. Service was ok. I did not appreciate the attitude from the front desk. We booked two rooms together and got placed into different floors and separate wings. The woman the next day said she found a closer room on the same floor but could not tell me what room, or guarantee if it was the same room category. We paid extra for a lagoon view but she lied and said that all these categories- lagoon or “internal” views are the same price. That’s not true even on your own website. Food options were not as tasty as other resorts we have been to. It is a small resort but fit our needs for this trip. I would steer away if you don’t have kids. It was during spring break so kids were everywhere.
Stayed 4 nights in Mar 2025

10/10 Excellent

jonggil

Stayed 2 nights in Apr 2025

10/10 Excellent

Irina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are specious and beds were very comfortable. Massage was just amazing, especially with Jasmine. Shows are good, the best that we like was the Before Spain (or something like that). - Pools are quite busy, except very early mornings, and not too much shade around. For cabanas you have to pay to use them. - Always lines to the restaurants, even buffet. And you can’t make a reservation, unless you order some extra food. Actually the extra seafood dish is really nice. But in restaurants you have to wait too long to get served, don’t go there when you already hungry. The staff are very nice, always smiling and working hard. ? Morning exercise couch is quite tough!
Stayed 6 nights in Mar 2025

8/10 Good

Sanghyeon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Cancun with All-inclusive experience. It was a great experience overall with my parents! The hotel is a family-friendly environment with kids and sometimes it was a bit overwhelming to endure screaming and yelling both in a public and stateroom. That's the only reason I gave 4 stars here.
Stayed 4 nights in Mar 2025

6/10 Okay

Paulina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Although I thoroughly enjoyed the food, I didn’t appreciate the front desk staff at all. We were not given any information of what the hotel offered when we checked in. We had electrical outlet issues the first day, no hot water the second day and absolutely no water in our room the 3rd day. I asked that we be moved from the very 1st day because of the electrical issues but they would rather try and fix it and inconvenience the guest than inconvenience themselves. The only reason they moved me from rooms on the 3rd night was because I went to the front desk and demanded we be given another room with running water. We will definitely not be returning to this hotel. On a side note, the caretakers were very kind but the front desk is not helpful. Good luck if you choose to stay there!
Stayed 4 nights in Mar 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wyndham Alltra is beautiful, has great amenities, and delicious food! We were pleasantly surprised with the food which is important to my family- it was delicious!! My son loved the kids pool and water slides. The staff were very friendly and accommodating. The beds were REALLY comfortable and the water pressure in the shower was awesome. There was plenty of entertainment throughout the day. We did not like the store (sun screen was $35). We did not like the one gentleman who served tacos by the pool for lunch- he was very grumpy and did not talk. He seemed like he didn’t want to be there. We would definitely stay here again.
Stayed 6 nights in Mar 2025