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Pachamaya Suites, Wellness Spa, Retreats

2.5 star property

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Photo gallery for Pachamaya Suites, Wellness Spa, Retreats

Outdoor pool, sun loungers
Deluxe Studio Suite | Hypo-allergenic bedding, individually decorated, individually furnished
Yoga
Grand Room | Hypo-allergenic bedding, individually decorated, individually furnished
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Spa
  • Bar
  • Pet friendly
  • Breakfast available
  • Pool

Explore the area

Map
Av Uxmal, Lote 19, Cancun, QROO, 77500
  • Benito Juarez Municipal Building
    ‪5 min walk‬
  • Puerto Cancun Marina Town Center
    ‪18 min walk‬
  • Plaza 28
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Grand Double Room

Grand Double Room | Hypo-allergenic bedding, individually decorated, individually furnished

Grand Double Room

  • Sleeps 6
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Grand Double Room

Hypo-allergenic bedding, individually decorated, individually furnished

Grand Double Room

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Shared Dormitory, Mixed Dorm

Shared Dormitory, Mixed Dorm | Hypo-allergenic bedding, individually decorated, individually furnished

Shared Dormitory, Mixed Dorm

  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Grand Room

Grand Room | Hypo-allergenic bedding, individually decorated, individually furnished

Grand Room

  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Studio Suite

  • Sleeps 3
  • 1 King Bed and 1 Double Futon

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Quadruple Room

  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bunk Bed

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About this property

Pachamaya Suites, Wellness Spa, Retreats

Hotel in Downtown Cancun
An outdoor pool, a restaurant, and a health club are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and coffee/tea in a common area. Housekeeping is available on request.
Pachamaya Suites, Wellness Spa, Retreats offers 14 air-conditioned accommodations with complimentary bottled water. Each accommodation is individually furnished and decorated. Bathrooms include showers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided on request.
Recreational amenities at the hotel include an outdoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
Pachamaya Suites, Wellness Spa, Retreats features an outdoor pool and a health club. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This Cancun hotel also offers spa services, a terrace, and multilingual staff. For a surcharge, the property provides an area shuttle within 100 kilometers and a shuttle from the airport to the hotel (available 24 hours). Complimentary uncovered self parking is available on site.

Pachamaya Suites, Wellness Spa, Retreats is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 1:00 PM.
Chamana - Onsite restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 100 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: MXN 200 to 500 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Chamana

Things to do

  • 18-hole adjacent golf course
  • Art gallery
  • Bicycle storage
  • Books
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Games
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Health club
  • Optional golf privileges
  • Outdoor pool
  • Pilates classes
  • Shopping
  • Yoga classes

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Individual decor
  • Individual furnishings
  • Recycling
  • Reusable coffee/tea filters
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

This property welcomes adults only

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 500 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 500 per person
  • Airport shuttle fee: MXN 750 per vehicle (maximum occupancy 10)
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Pachamaya
Pachamaya Suites, Wellness Spa, Retreats Hotel
Pachamaya Suites, Wellness Spa, Retreats Cancun
Pachamaya Suites, Wellness Spa, Retreats Hotel Cancun

Pachamaya Suites, Wellness Spa, Retreats Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 43 out of 73 reviews
Rating 8 - Good. 18 out of 73 reviews
Rating 6 - Okay. 6 out of 73 reviews
Rating 4 - Poor. 4 out of 73 reviews
Rating 2 - Terrible. 2 out of 73 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jordan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and private. Great for zen and relaxation!
Stayed 2 nights in Dec 2024

10/10 Excellent

Krisie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Especially for a solo traveler, safety is the on the top of mind. The place let you feel like at home. Soft and light music playing in the background with aromatic fragrance in the air reduce the stress right away. Either you are relaxing by the pool or stretching on the mat at patio, or sipping and/or dinning under soft lighting surrounded by the green, you will find whatever you need as a break from traveling. Close to the safest area in the city, City hall and public transit, walking distance to the local shopping and hidden jems. With flexible types of accommodations and warm hearted staff, you can find people from all walks of life, different continents and difference age group flocking here even in the slow tourist season.
Stayed 6 nights in Nov 2024

10/10 Excellent

Andrew, Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet feeling of seclusion amid the near downtown area. Breakfast was excellent. Room was spacious and clean.
Stayed 4 nights in Nov 2024

6/10 Okay

kat

Liked: Staff & service
Stayed 5 nights in Nov 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTELY HANDS DOWN IF YIU ARE LOOKING FOR A PEACEFUL PLACE A TEN MINUTE WALK TO A BEAUTIFUL MALL IN A VERY VERY BEAUTIFUL AREA IF CANCUN AND FIVE MINUTES FROM DOWNTOWN. THE HOTEL ITSELF WAS INCREDIBLY CLEAN AND THE STAFF WERE GENUINELY KIND!
Stayed 5 nights in Oct 2024

10/10 Excellent

Harsh Mukeshbhai

Liked: Cleanliness, staff & service
It is a very passive hostel, mostly for relaxing and is great for older age groups
Stayed 5 nights in Oct 2024

4/10 Poor

Christopher

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
My Restaurant Consesstion Experience.
I provided a Stellar Review of this Property. I failed to include the Private Restaurant Consesstion! On my first one day stay at this property, and Because I was traveling onward. I decided to just give the 'Chef' two beautiful 1/4 lb Pork Chops and 3/4 lbs of Premium Virginia Ham ($$). Yesterday the last day of my stay. I provided 'Them' a Special Bread item to be included in a Lunch order I thought that I made with the 'Cook'. He then informed me at 1:40 pm that the 'Concession' was closing in 20 minutes! He was obviously 'Pissed Off At Me'!! Supposedly a 8am- 4pm operation? After about 30+ minutes, I went to the kitchen only to see my bread sitting on the outside counter. I asked the 'Chef' why It was just abandoned there. Only to be looked at like I had "Two Heads". I inquired that perhaps I could have some food prepared at that time? Only to be Rebuffed. As they claimed 'they' were Closed For Business! At 2:05pm.? I was traveling the next morning, so I asked 'Them' to Pls perpare a bearkfast sandwich with the bread I provided. Only to be told that 'They' didn't have any Ham to make it with. Only Eggs. I then provided them with a 240oz package of Virginia Ham. I mentioned to 'Them' that I was leaving for the airport at 10:00am and I needed it by then. Now I had Three heads!! I knew right then I was Getting Nothing before my departure to the airport. Believe me I got Nothing. I just said "Enjoy some more Free Ham" and I left this morning 'Disappointed and Disgusted. FM!
Stayed 1 night in Oct 2024

4/10 Poor

grace

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was a last minute booking due to a very dirty and dangerous hotel we book the last night before our return flight. The girl at the front desk was very nice and friendly. The room itself was spacious and clean, however there were not blankets, no good pillows, and the mattress need to be change. They were bend in the .middle and rock as a rock.
Stayed 1 night in Oct 2024

10/10 Excellent

Chris

Stayed 1 night in Oct 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pachamaya Palace
This property is by far the best place to stay in downtown Cancun. I can't say enough 'Great things' about this "Wonderful Place". It's been "Truly a Gift" for me.
Stayed 1 night in Oct 2024

10/10 Excellent

Lamanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kajal

Stayed 1 night in Oct 2024

10/10 Excellent

Kajal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pachamaya Wellness Spa
When I booked Pachamaya at the last moment due to flight cancellations I was merely looking for a place to stay, but what I got was surprizing and unexpected in a very good way. They are a holistic wellness center and deserve the stars they have. The lady at the reception, Lucero was friendly and courteous. Tho I was unable to attend their wellness activities, I did take advantage of their spa services and it provided the much needed theraputic relaxation. The room was not sound proof but I had restful sleep both nights I stayed with them. Several great food options around the place. Safe neighborhood for pedestrians.
Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a Great Place. With wellness clearly from the moment you enter. Special Place.
Stayed 1 night in Oct 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the most transformative experience at Pachamaya, a sanctuary for the mind, body, and soul. From the moment I arrived, I was enveloped in an atmosphere of calm and serenity. Every aspect of this retreat is carefully designed to promote deep relaxation and healing. The wellness treatments, from rejuvenating massages to holistic therapies, were truly life-changing. Each session felt like a journey toward inner peace, expertly guided by caring professionals who intuitively knew what my body needed. The peaceful surroundings, combined with the gentle, nurturing environment, allowed me to fully disconnect from the stresses of everyday life and reconnect with myself. The personalized approach of the staff made me feel valued and understood. The retreat not only nourished my physical well-being but also touched my spirit, offering clarity and a renewed sense of purpose. Whether you're seeking relaxation, healing, or a profound reset, Pachamaya offers an experience that leaves you feeling whole, balanced, and inspired. I left feeling lighter, more aligned, and with a profound sense of gratitude for the care and intention that went into every detail. This retreat is not just a getaway—it’s a path to true wellness. I cannot wait to return!
Stayed 17 nights in Sep 2024

10/10 Excellent

huzaifa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 7 nights in Aug 2024

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Alexandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an awesome hotel, great vibe, and awesome staff. This place is located very close to the ADO if you plan on taking trips. Whenever I come back to Cancun, I will be staying here again.
Stayed 9 nights in Aug 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Pachamaya is a good basic place to stay. The room was clean, and the staff were all very friendly and helpful. My only complaints are that the king bed was hard as a rock and hurt my back so I spent the majority of the nights on the bunk bed. There was no fridge in the room and there was no TV. The only fridge is in the lobby so if I wanted to grab a cold beer I had to go get it out of the communal lobby fridge. I disliked the lack of trash cans in the room as it was small and I had to frequently take garbage out to the pool area cans. Overall I had a nice stay and as I said one major plus was the advice and guidance from Staff like Roy, Flora, and Fernando. I would certainly stay at Pachamaya again just because of how awesome the staff was. I had a nice massage and enjoyed the food at the hotel restaurant. Be advised the pool temperature is very warm so it is not very refreshing but it is very clean.
Stayed 6 nights in Aug 2024

10/10 Excellent

Natanael

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very clean, in good repair, great location, walkable, classy restaurants, but also cheap eats easily accessible. I would not trust the hotel/hostel staff to coordinate any type of airport transport as they are not organized.
Stayed 3 nights in Aug 2024

10/10 Excellent

Matthew

Stayed 1 night in Aug 2024

10/10 Excellent

ifueko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ambience and staff.
Stayed 7 nights in Jul 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Jul 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024