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Occidental Costa Cancún All Inclusive

3.5 star property

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Junior Suite, Hot Tub, Ocean View | 1 bedroom, free minibar, in-room safe, blackout drapes
Garden
1 bedroom, free minibar, in-room safe, blackout drapes
Outdoor pool, pool umbrellas, sun loungers
View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar

Explore the area

Map
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪6 min walk‬
  • Langosta Beach
    ‪13 min walk‬
  • Puerto Cancun Marina Town Center
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Double Room, Terrace

Double Room, Terrace | 1 bedroom, free minibar, in-room safe, blackout drapes

Double Room, Terrace

7.8 out of 10
Good
(53 reviews)
  • 360 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room

1 bedroom, free minibar, in-room safe, blackout drapes

Double Room

8.0 out of 10
Very good
(248 reviews)
  • 360 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for 2x2 interconnecting rooms

1 bedroom, free minibar, in-room safe, blackout drapes

2x2 interconnecting rooms

8.4 out of 10
Very good
(35 reviews)
  • 360 sq ft
  • Resort view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds OR 2 King Beds

View all photos for Double Room, Sea View

Double Room, Sea View | 1 bedroom, free minibar, in-room safe, blackout drapes

Double Room, Sea View

8.2 out of 10
Very good
(54 reviews)
  • 360 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Hot Tub, Ocean View

Junior Suite, Hot Tub, Ocean View | 1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Hot Tub, Ocean View

8.0 out of 10
Very good
(7 reviews)
  • 829 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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Occidental Tucancún All Inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
3.8 out of 5, Good, (1340)
$205 nightly
The price was $304
The price is $205 total
includes taxes & fees
Occidental Tucancún All Inclusive

About this property

Occidental Costa Cancún All Inclusive

3.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Occidental Costa Cancún All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Occidental Costa Cancún All Inclusive offers 358 accommodations with free minibar items and safes. Plasma televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the property include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Zenserenz. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily.
Occidental Costa Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Occidental Costa Cancún All Inclusive like a children's club and an outdoor pool.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a steam room, a fitness center, and a garden. Guests can use the outdoor pool at a partner property. Onsite self parking is complimentary.

Occidental Costa Cancún All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
La Claraboya - This restaurant specializes in seafood. Reservations are required.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
Albatros - This buffet restaurant specializes in international cuisine. Open daily.
Late night fare is available from room service (during limited hours).

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals and snacks included
Room service during certain hours (limited menu)

Land activities

Fitness facilities

Entertainment

Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Albatros
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • Children's club
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • Banquet hall
  • Built in 1994
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply for use of the spa, motorized personal watercraft, and parasailing.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Barcelo All Inclusive Cancun
Barcelo Cancun All Inclusive
Barcelo Cancun Costa
Barcelo Costa
Barcelo Costa All Inclusive
Barcelo Costa Cancun
Occidental Costa Cancún All Inclusive All-inclusive property
Cancun Costa
Cancun Costa Barcelo
Costa Barcelo Cancun
Barcelo Costa Cancun Hotel Cancun
Barcelo Costa Cancun Mexico
Costa Real Cancun
Gran Costa Real
Occidental Costa Cancún All Inclusive Cancun
Occidental Costa Cancún Cancun
Occidental Costa Cancún
Occintal Costa Cancún Inclusi

Occidental Costa Cancún All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 1039 out of 2421 reviews
Rating 8 - Good. 639 out of 2421 reviews
Rating 6 - Okay. 366 out of 2421 reviews
Rating 4 - Poor. 187 out of 2421 reviews
Rating 2 - Terrible. 190 out of 2421 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
I love it I’ll be back
Stayed 6 nights in Mar 2025

6/10 Okay

Raquel Malagon

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Svetlana

Traveled with family and small children
There is no beach here. They quoted me $700 to add a night. Not worth it, we will not be back. It appeared as a family friendly place (not adult only) and drunk teenagers were going crazy during spring break
Stayed 4 nights in Mar 2025

2/10 Terrible

Silvia Miriam

Disliked: Staff & service
Stayed 6 nights in Mar 2025

8/10 Good

Anna

Liked: Staff & service
Disliked: Property conditions & facilities
Facility needs to be updated. The beach is not good. Very close to the canal.
Stayed 4 nights in Mar 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 5 nights in Mar 2025

10/10 Excellent

Jasmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accesible
Stayed 2 nights in Mar 2025

8/10 Good

Bianca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
not too shabby for price
Stayed 7 nights in Mar 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great meals, entertainment. amazing staff and clean!
Stayed 5 nights in Mar 2025

2/10 Terrible

Venugopal Reddy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Not the vacation you needed

Food is terrible, they say last drinks at 11 but they stop taking new drinks orders at 10:15pm.Dinner is good at 2 restaurants but they only give you 2 reservations for your entire stay and remaining days you have to eat at Buffet where the food is very bad. Didn’t enjoy the Cancun vacation here even after booking all inclusive hotel, spend 20-30% extra and go to a better resort.
Stayed 4 nights in Mar 2025

10/10 Excellent

Karrie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Occidental costa cancun is quite literally the BEST place to stay! Get the all inclusive option if you have kids! The staff was so friendly and so very helpful! The pool was clean and the pool side staff was amazing! Theres not enough space to continue writing all the good things about my experience here. My family will return again!
Stayed 4 nights in Mar 2025

2/10 Terrible

Margherita

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got food poisoning and the staff and manager were terrible in helping and handling the situation. Didn’t even respond for 24 hours and told me they didn’t believe me because I didn’t go to the hospital. Food was disgusting and not sanitary
Stayed 6 nights in Mar 2025

10/10 Excellent

Stevenson

Stayed 4 nights in Mar 2025

10/10 Excellent

Jose

Traveled with group, Traveled with family
Liked: Staff & service
Great hotel, the only drawback is that most rooms are not ocean view.
Stayed 4 nights in Mar 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service
Nice pool and entertainment, old rooms and good food
Stayed 4 nights in Mar 2025

10/10 Excellent

Jagdeep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice resort for family!
Stayed 6 nights in Mar 2025

6/10 Okay

Sandra

Buffet was limited. Drinks were not that tasty.
Stayed 2 nights in Mar 2025

10/10 Excellent

Amy Diane

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing trip! Excellent service - the staff is efficient, courteous and helpful. The hotel has so much character, we love the authentic style building. It’s clean and comfortable. The buffet provided amazing service, interesting selection of food where you can usually find something that you want. High quality, never felt sick. A La Carte restaurants had great food too, but you have to book 2 days in advance and do it asap or it will all be gone. We’d highly recommend this hotel!
Stayed 8 nights in Mar 2025

6/10 Okay

Susana Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Small beach area...not enough day beds at pool or beach... buffet was small and not a lot of options...very friendly staff, but won't be back
Stayed 5 nights in Mar 2025

6/10 Okay

Mark A

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Not enough day beds for the pool or small beach area... buffet was pretty small...hardly any food options... omelet station was super slow...girl only made one at a time and with 4 people in front of me, I still waited 15 minutes to get one... restaurants were nice, very overrated place....staff was friendly
Stayed 5 nights in Mar 2025

8/10 Good

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. It was quite and for the most part peaceful. We did wish it was more energetic. The events end early around 1030. They need more activities and at night needs to be more lively with music and people gathering together to enjoy the nights. Overall clean and staff helpful.
Stayed 4 nights in Mar 2025

8/10 Good

Brendan J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently spent 7 days at this Mexican resort and enjoyed many aspects of our stay. The pool entertainment was fun, and the variety of evening shows kept things lively. We appreciated the intimate size of the resort and its diverse dining options. Included were 4 visits to the three on-site restaurants —none of us loved the Mexican restaurant, but we really enjoyed the beef kabobs and salmon at the seafood spot and many dishes at the Italian restaurant. The buffet was decent, a bit under seasoned but generally good. A major plus was the wheelchair accessibility. Everything is on one level (except for the snack bar, though its offerings are available at the accessible buffet), and even the beach is easy to navigate thanks to its thin layer of sand over hard-packed ground. On the downside, the beach wasn’t ideal for ocean swimming—you can only wade to waist-deep before hitting a barrier with weeds and constant boat traffic. If you’re hoping to swim in a turquoise ocean, this may not be the best choice. We ended up taking a taxi to a public beach for a proper swim, which meant missing out on the all-inclusive amenities. Also, the website was misleading, as extras like paddle boards, a teenage nightclub, and snorkeling required additional costs. Overall, we rate the resort 8/10.
Stayed 7 nights in Mar 2025

8/10 Good

Maria Laura

Stayed 4 nights in Mar 2025

6/10 Okay

Taylor

Traveled with group
Liked: Staff & service
Advertises Casino, no casino. Advertises night club. No night club. Not fancy but ok for a budget. 2nd time. long waits at the bar unless you're flashing tip cash. Shouldn't happen at an all inclusive
Stayed 4 nights in Mar 2025

8/10 Good

Pete

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025