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Occidental Costa Cancún All Inclusive

3.5 star property

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Photo gallery for Occidental Costa Cancún All Inclusive

Relax by the ocean-view pool, surrounded by lounge chairs and a hot tub.
Experience the hotel's elegant entrance, featuring a covered patio area and beautifully landscaped surroundings with palm trees and a manicured lawn.
Enjoy panoramic views of the pool and surrounding area from multiple levels of balconies.
Enjoy a meal with a view from the comfort of your room, where a table for two offers a place to dine and relax.
Two beds with white linens and headboards, a ceiling fan, and a flat-screen TV are featured in this room.

Popular amenities

Explore the area

Map
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪6 min walk‬
  • Langosta Beach
    ‪13 min walk‬
  • Puerto Cancun Marina Town Center
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Double Room, Terrace

Double Room, Terrace | 1 bedroom, free minibar, in-room safe, blackout drapes

Double Room, Terrace

7.8 out of 10
Good
(53 reviews)
  • 360 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room

1 bedroom, free minibar, in-room safe, blackout drapes

Double Room

8.0 out of 10
Very good
(254 reviews)
  • 360 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for 2x2 interconnecting rooms

1 bedroom, free minibar, in-room safe, blackout drapes

2x2 interconnecting rooms

8.4 out of 10
Very good
(35 reviews)
  • 360 sq ft
  • Resort view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds OR 2 King Beds

View all photos for Double Room, Sea View

Double Room, Sea View | 1 bedroom, free minibar, in-room safe, blackout drapes

Double Room, Sea View

8.2 out of 10
Very good
(55 reviews)
  • 360 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Hot Tub, Ocean View

Junior Suite, Hot Tub, Ocean View | 1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Hot Tub, Ocean View

8.0 out of 10
Very good
(7 reviews)
  • 829 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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The price is $182 total
includes taxes & fees
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About this property

Occidental Costa Cancún All Inclusive

3.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Occidental Costa Cancún All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Occidental Costa Cancún All Inclusive offers 358 accommodations with free minibar items and safes. Plasma televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the property include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Zenserenz. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily.
Occidental Costa Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Occidental Costa Cancún All Inclusive like a children's club and an outdoor pool.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a steam room, a fitness center, and a garden. Guests can use the outdoor pool at a partner property. Onsite self parking is complimentary.

Occidental Costa Cancún All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
La Claraboya - This restaurant specializes in seafood. Reservations are required.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
Albatros - This buffet restaurant specializes in international cuisine. Open daily.
Late night fare is available from room service (during limited hours).

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals and snacks included
Room service during certain hours (limited menu)

Land activities

Fitness facilities

Entertainment

Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Albatros
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • Children's club
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • Banquet hall
  • Built in 1994
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply for use of the spa, motorized personal watercraft, and parasailing.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Barcelo All Inclusive Cancun
Barcelo Cancun All Inclusive
Barcelo Cancun Costa
Barcelo Costa
Barcelo Costa All Inclusive
Barcelo Costa Cancun
Occidental Costa Cancún All Inclusive All-inclusive property
Cancun Costa
Cancun Costa Barcelo
Costa Barcelo Cancun
Barcelo Costa Cancun Hotel Cancun
Barcelo Costa Cancun Mexico
Costa Real Cancun
Gran Costa Real
Occidental Costa Cancún All Inclusive Cancun
Occidental Costa Cancún Cancun
Occidental Costa Cancún
Occintal Costa Cancún Inclusi

Occidental Costa Cancún All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 1056 out of 2452 reviews
Rating 8 - Good. 649 out of 2452 reviews
Rating 6 - Okay. 362 out of 2452 reviews
Rating 4 - Poor. 190 out of 2452 reviews
Rating 2 - Terrible. 195 out of 2452 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just had the best vacation at this exceptional hotel. The staff are excellent, professional and polite they can’t do enough for you and take great pride in their work. Juanita and Sandra waitresses in the bar gave me the royal treatment always giving a warm smile each day and ensuring I always had a cocktail in hand and JJ at the pool area was so friendly and helpful. I was given a free room upgrade overlooking the pool and ocean which was so kind of the amazing reception team who made check in and checkout effortless. The rooms are large and clean and the maids do a fantastic job, whilst the resort is smaller than others you have everything you need here and there is always something going on with activities or entertainment - good vibes all round!, gorgeous beach and very safe for a solo female traveller. The food is very good with a selection of great restaurants and options to choose from. I made friends and memories of a lifetime at this incredible hotel and I can’t sing its praises enough. The only downside is that I had to leave but I’m sure I will return in the future.
Stayed 7 nights in Apr 2025

8/10 Good

ramy

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Apr 2025

10/10 Excellent

Olivia

Esmeralda, the front desk clerk so professional. Jair bottomed very noticeable. Henry the bartender. And Roberto the waitress so kind
Stayed 3 nights in Apr 2025

4/10 Poor

Cesia S

Disliked: Cleanliness
Not my fav
Stayed 4 nights in Apr 2025

4/10 Poor

Cole

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Food at resort was quite terrible. Decently clean but the room was very worn down looked rough and not well maintained. Some of the service was great had a few hotel workera flat out lie trying to sell us some things
Stayed 3 nights in Apr 2025

10/10 Excellent

Marcus

Liked: Staff & service, amenities, property conditions & facilities
I loved everything about it!
Stayed 2 nights in Apr 2025

10/10 Excellent

Chunting

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good weather, nice people, beautiful place, unforgettable experience. It was a journey to Maya culture. Thanks to service teams hotel Occidental Costa, transformation MTS, travel agency tour guides, and all of the industrious people in great Mexico.
Stayed 7 nights in Apr 2025

8/10 Good

Jennifer Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time at this resort, and the first time we brought our younger kids. We chose it because I have always felt safe there. The resort is small enough that I felt comfortable having my kids run up to the room if they needed something while we were at the pool or beach. We liked the smaller environment compared to the larger resorts.
Stayed 5 nights in Apr 2025

8/10 Good

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for a beach at the resort, it doesn’t exist or it is very small. However, the resort was very clean and the food was good. Staffs are outstanding. Since the bus is cheap and safe, we used it to travel to nice beaches like Playa Delfines- etc
Stayed 4 nights in Apr 2025

10/10 Excellent

Jomary

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El personal de check in un poco hostil, de lo demás excelente
Stayed 4 nights in Apr 2025

6/10 Okay

Jendel, Edmonton

Traveled with group
Liked: Cleanliness, staff & service
Very outdated. Limited dining. Small beach area Good staff, very friendly.
Stayed 5 nights in Apr 2025

10/10 Excellent

Labina, Quincy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 5 nights in Apr 2025

10/10 Excellent

Mariana, Buffalo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stay... The only thing that i didn't like is the pushy time share people. They talk and talk about want to take you to another resort but we just want to relax and have a good time. Even when we tell them we have plans for the days we are there, they will keep pushing. But everything else was amazing, the pool, the bars, the food, the staff... Love, love it.
Stayed 2 nights in Apr 2025

6/10 Okay

Kamren

Traveled with family
My reservation was for a king bed w/view we were given double beds w/view of a wall. Front desk said they can’t do anything. Very disappointed we paid for something we didn’t get.
Stayed 3 nights in Apr 2025

8/10 Good

Nathalie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time
Stayed 2 nights in Apr 2025

8/10 Good

alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have friendly staff almost all of them are so kind except the people who is in the reception they are kind of rude .
Stayed 6 nights in Apr 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

De buena clase

El hotel está bastante aceptable la comida y los servicios son muy buenos la ubicación también.. en general cumple las expectativas y no son precios muy elevados..
Stayed 2 nights in Apr 2025

8/10 Good

Dee

Traveled with group
Liked: Staff & service
Tbh, it’s not bad at all. You kinda get what you pay for, so no big complaints.
Stayed 4 nights in Apr 2025

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

Dylan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I started calling the resort to try and book a massage a week out from my check in and was always re-routed and hung up on. I don’t know if Expedia or the hotel dropped the ball on making dinner reservations, but in case you were wondering. You cannot get a table at any of the restaurants without a reservation two days in advance. The buffet was pitiful. It took an hour of standing in line to check in, and my brother and I reserved a terrace view room with two beds. They tried to give my brother and I( both 6’5”-6’6”) a room with one bed. We had to go back down and wait in line again and were given attitude when we told them that we had a confirmation number for a room with two beds and a terrace view. (They didn’t even want my reservation number when I asked the first time.) all of this would have been looked over if I hadn’t received such poor service upon my departure. I had someone picking me up at 1pm so I paid by the hour for a late checkout, and when my brother walked down stairs at 12:50, a man was walking around in the lobby yelling my name. He asked my brother if he was me, and then told him “I would suggest that you get in line now.” He was very condescending, when I came down he gave me attitude as well. There was another huge line and by this time and I was told I need to give them me bracelet. We took our bracelets off and tried to hand them to the man because we had a ride waiting and he then yelled at me and called a police officer over.
Stayed 1 night in Apr 2025

10/10 Excellent

Percival Malgapo

Liked: Cleanliness, staff & service, property conditions & facilities
That's it.
Stayed 3 nights in Apr 2025

8/10 Good

WALTER ELI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and good quality food.
Stayed 6 nights in Mar 2025

10/10 Excellent

Charlyn

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I loved this resort, staff are always so helpful. they are so nice and welcoming. This is my second time staying with them and will continue to do so when I visit Cancun again
Stayed 2 nights in Apr 2025

8/10 Good

NICOLAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025