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Nizuc Resort and Spa

5.0 star property
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Photo gallery for Nizuc Resort and Spa

Suite (Master) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Creator video - submitted by Taylor Phillips
Exterior
5 outdoor pools, pool umbrellas, sun loungers
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Breakfast available
  • Parking included
$870
includes taxes & fees
Sep 19 - Sep 20

Explore the area

View in a map
Punta Nizuc, Blvd. Kukulcan Km.21 - 260, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪3 min drive‬
  • El Rey Ruins
    ‪4 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪13 min drive‬

Room options

View all photos for Ocean View Deluxe Double

Separate tub and shower, deep soaking tub, rainfall showerhead

Ocean View Deluxe Double

9.4 out of 10
Exceptional
(3 reviews)
  • 783 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Garden View Double

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden View Double

8.8 out of 10
Excellent
(5 reviews)
  • 850 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean Suite

Ocean Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Ocean Suite

  • 947 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(14 reviews)
  • 854 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Private Pool Pavillion Villa

Private Pool Pavillion Villa | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Private Pool Pavillion Villa

10.0 out of 10
Exceptional
(1 review)
  • 2745 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Private Pool Villa

Private Pool Villa | Room amenity

Private Pool Villa

  • 2433 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Deluxe Suite

Garden Deluxe Suite | View from room

Garden Deluxe Suite

  • 1281 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Garden)

Junior Suite (Garden) | View from room

Junior Suite (Garden)

  • 1270 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Master)

Suite (Master) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Master)

9.6 out of 10
Exceptional
(4 reviews)
  • 1637 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite, Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • 1292 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse

Penthouse | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Penthouse

  • 1770 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed, Garden View

7.4 out of 10
Good
(3 reviews)
  • 850 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Nizuc Resort and Spa

5-star hotel in Zona Hotelera
Catch some rays on Nizuc Resort and Spa's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.
Nizuc Resort and Spa offers 274 accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. 47-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A private beach, 2 outdoor tennis courts, and a health club are featured at the hotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Guests under 12 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa by ESPA has 18 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. At Nizuc Resort and Spa you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 6 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and 4 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This luxury hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite self parking is complimentary.

Nizuc Resort and Spa has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
Cafe de la Playa - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast only.
Ramona - Overlooking the ocean, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Ni - Overlooking the ocean, this seafood restaurant specializes in Peruvian cuisine and serves lunch and light fare. Open daily.
La Punta Lounge and Grill - Overlooking the ocean, this restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Terra Nostra - Overlooking the garden, this restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Nizuc Resort and Spa is listed in the 2021 Travel + Leisure 500.
The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 915 for adults and MXN 457.50 for children
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A beach bar

Restaurants on site

  • Cafe de la Playa
  • La Punta Lounge and Grill
  • Ni
  • Ramona
  • Terra Nostra

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 5 outdoor pools
  • Beach yoga
  • Boat tours
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Game viewing
  • Health club
  • Kayaking
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Tennis lessons

Family friendly

  • 5 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (8,234 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable/satellite channels
  • iPod dock
  • Pay movies

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests traveling with a service animal must contact the property prior to arrival.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 22 to September 24:
  • One of the dining venues

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 3055 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 915 for adults and MXN 457.50 for children
  • Pet fee: MXN 3055 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 12 years old are not allowed in the hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Nizuc
Nizuc Cancun
Nizuc Resort
Nizuc Resort Cancun
Nizuc Resort Spa

Reviews

Nizuc Resort and Spa Reviews

9.2

Wonderful

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 790 out of 1000 reviews
Rating 8 - Good. 99 out of 1000 reviews
Rating 6 - Okay. 45 out of 1000 reviews
Rating 4 - Poor. 24 out of 1000 reviews
Rating 2 - Terrible. 42 out of 1000 reviews

Reviews

10/10 Excellent

Lama, WESTON

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
EXCELLENT
Stayed 3 nights in May 2025

2/10 Terrible

Erin

Liked: Cleanliness, room comfort
Disliked: Staff & service
We stayed at the resort at the end of March. When we arrive at the resort was beautiful and the staff was friendly. Unfortunately, we had water dripping onto our belongings in our bathroom at 1 AM from the ceiling. We called and eventually after two hours, the situation was revolved in the meantime our clothes were soaking wet and we were exhausted. We were told the situation would be resolved the next day and the manager will contact us as clearly we didn’t feel appropriate that we should pay $1200 for the night and we had hoped that they would clean our what clothing. The next day no one contacted us. No one mentioned a thing later on our way out for dinner. We stopped by the front desk and asked to speak to the manager. A supervisor came out and told us he was aware of the situation and the manager would contact us the next day before we checked out. We heard absolutely nothing. I sent some of my clothes to the laundry as I needed to wear them on the plane assuming that that would be covered by the hotel. I check out we had not heard from anyone in regards to the situation. I asked at that point to speak to somebody as we were fully charged for the laundry, and there was no adjustment on the price whatsoever. The lovely girl at the front desk said there was a manager in the back and she would speak to him. He refused to come out and talk to us after she gave us a $20 discount on our food bill. We were shocked. The management at this hotel was horrible. We will never return
Stayed 2 nights in Mar 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent !
Stayed 3 nights in May 2025

10/10 Excellent

Neil

Stayed 3 nights in May 2025

10/10 Excellent

Daniel

Stayed 2 nights in May 2025

10/10 Excellent

Nisim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

JOSE

Stayed 3 nights in May 2025

10/10 Excellent

Rishi

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top 3 hotel in the world.
Stayed 2 nights in May 2025

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Yifei

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in May 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not fault. Friendly staff, great restaurants, amazing rooms and facilities. Wonderful place to relax. Pools and beach are fabulous and have amazing views.
Stayed 7 nights in May 2025

10/10 Excellent

Elisabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NIXUC resort and spa has a wonderful, relaxing atmosphere, wonderfully professional, and very friendly staff from the cleaning service to the Butler service to the dining service to the pool service. All around an absolutely welcoming, relaxing, and fantastic resort. Highly recommended.
Stayed 6 nights in May 2025

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

alejandro, san antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay beautiful rooms. Great service!
Stayed 2 nights in Apr 2025

8/10 Good

Douglas

Liked: Cleanliness
Stayed 2 nights in Feb 2025

2/10 Terrible

Virginia

Stayed 7 nights in Apr 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort

Overpriced and underwhelmed

This resort is a masterclass in how to ruin a luxury vacation. The front desk might as well not exist - calls go unanswered, requests disappear into the void, and they can't even manage simple tasks like scheduling taxis properly. Their recommended tour guide for Coba was embarrassingly incompetent. The food? Overpriced airport-quality meals with fine dining prices. And in a country where you can't drink the tap water, they have the nerve to charge for bottled water - something I've never experienced at any other resort. Need assistance? Good luck. The phone operator ghosts you and your butler is always mysteriously absent. At these prices, the complete lack of service is insulting. Save your money and go somewhere that actually values guests like Le Blanc. This place is a scam disguised as a luxury resort. One star is too generous.
Stayed 7 nights in Apr 2025

10/10 Excellent

Fabricio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort, highly recommended for luxury stay, relaxing and great dining.
Stayed 5 nights in Apr 2025

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hands down one of the best resorts I’ve ever stayed at. The service was impeccable—easily the best I’ve ever experienced. Every staff member was warm, attentive, and genuinely cared about making our stay perfect. The resort itself is absolutely stunning. The views were insane—tropical, peaceful, and just gorgeous everywhere you looked. Our room was spotless, beautifully designed, and felt super boujee in the best way. The food? Incredible. Every dinner restaurant we tried was top-notch, and the breakfast buffet was great! And the spa… easily the best spa experience I’ve ever had. Like, life-changing good. NIZUC is worth every single dollar. It’s luxurious without being over-the-top, peaceful without being boring, and overall just a 10/10 experience. I’d go back in a heartbeat.
Stayed 5 nights in Mar 2025

10/10 Excellent

Ryan

Stayed 4 nights in Apr 2025

10/10 Excellent

Byron, Miami

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and elegant property at the very southern tip of the Hotel Zone. It’s the most beautiful property in Cancun that accepts children so be prepared- most of the guests have kids which was fine for us. The service was exceptional. The beach was not the prettiest because it is in the bay and not the open ocean but the concierge arranged for us a day at a nearby beach club which was wonderful. Really loved this resort. Thank you again!
Stayed 2 nights in Apr 2025

10/10 Excellent

May

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Nizuc. Wonderful 6 stars experience. Huge room and bathroom. Wonderful bedding. Nespresso machine. Twice per day cleaning service and the turn down service with the treats <3 I look forward to that. The amenities are great, and the workers are good. I loved the two pools and the two areas of the beach. My only pitfalls would be the availability of golfcarts and the shallowness of the beach
Stayed 2 nights in Mar 2025

10/10 Excellent

Winston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025