Moon Palace Cancun - All Inclusive

4.5 star property

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Aerial view
View from room
11 bars/lounges, 9 swim-up bars
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar
Sundeck

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Spa
  • Room service
  • Laundry

Explore the area

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Xoximilco
    ‪9 min walk‬
  • El Tinto Golf Course
    ‪2 min drive‬
  • Moon Palace Golf Club
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪8 min drive‬

Room options

Superior Honeymoon Suite - King Size Bed

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Superior Deluxe Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

  • 969 sq ft
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

7.4 out of 10
Good
(73 reviews)
  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Governor One Bedroom Suite Ocean View - King Size Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 969 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Junior Suite Golf Course - Kids & Teens Free

9.4 out of 10
Exceptional
(6 reviews)
  • 411 sq ft
  • Golf view
  • Sleeps 2
  • 1 King Bed

Swim Up Suite Garden View - Kids & Teens Free

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

7.8 out of 10
Good
(164 reviews)
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Family Suite Garden View - Kids & Teens Free

8.4 out of 10
Very good
(12 reviews)
  • 969 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 969 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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About this property

Moon Palace Cancun - All Inclusive

4.5-star Cancun property walkable to Xoximilco
Spend the day relaxing at the beach, practicing your swing on Moon Palace Cancun - All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 16 restaurants.
Moon Palace Cancun - All Inclusive offers 2036 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 55-inch Smart televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Moon Palace Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Each day guests can enjoy a complimentary manager's reception. Dining is available at one of the property's 16 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 9 swim-up bars and 11 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite uncovered self parking and uncovered valet parking are complimentary. A total renovation of this property was completed in January 2020.

Moon Palace Cancun - All Inclusive has designated areas for smoking.

A complimentary manager's reception is offered each day.
Momo Teppanyaki - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.
Agra - This theme restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.
Trattoria - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Los Caporales - This theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.
Riviera Maya - This theme restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Renovated entire property - January 2020
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Moon Palace Cancun - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1364 out of 2588 reviews
Rating 8 - Good. 504 out of 2588 reviews
Rating 6 - Okay. 315 out of 2588 reviews
Rating 4 - Poor. 195 out of 2588 reviews
Rating 2 - Terrible. 210 out of 2588 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury vacation
Stayed 4 nights in Nov 2024

10/10 Excellent

xiwu

Stayed 7 nights in Nov 2024

8/10 Good

Elena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for families with children; entertainment was great, food was diverse; overall very happy with the experience.
Stayed 5 nights in Nov 2024

10/10 Excellent

Ramu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like pools and food options.
Stayed 6 nights in Nov 2024

8/10 Good

Rajkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent All-inclusive Hotel!!
Stayed 3 nights in Nov 2024

8/10 Good

Naveen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is great
Stayed 3 nights in Nov 2024

10/10 Excellent

Jennifer, Lakewood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love most are the staff, from every single department, very courteous and professional. The service are excellent and timely manner. What I hate most is the presentation part in selling their timeshare specifically the “big guy” who supposed to be the last to convince us to buy their timeshare. I clearly indicated to him that there is no way we will get it but he kept pushing it like I don’t understand what he’s saying and he seemed not listening either to what I’m saying. I hate it but I really have to be rude to him, so he will stop persuading me. The other not so good is the fact that we supposed to be expedia VIP access which we found out when we checked in, that there is a personal concierge that comes with it, he personally greeted us and bring us in our room but that’s the first and last time we saw him. I tried to call him few times but I never talked nor returned my call. I think they should not just provide service like that cause it’s useless anyways and it just make you disappointed!
Stayed 4 nights in Nov 2024

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

2/10 Terrible

PU CHENG

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad choice to go there
Stayed 4 nights in Nov 2024

10/10 Excellent

Duhyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just fantastic
Stayed 5 nights in Nov 2024

4/10 Poor

Jeton

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was a terrible experience with time share staff trying to sell you in every corner. Checkout is a 30 min wait so they try to sell you again on future stays.
Stayed 7 nights in Nov 2024

6/10 Okay

Wigberto

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall the hotel is good. I stayed at the Sunrise and the pool is really good. The attention from the staff is the one I have complaints there were some staff that the attention was good but others were not that good specialy with kids. There was one employee that told my kids that she cannot serve the ice cream they wanted because it will ruin its decoration. Something I didn't like is that upon arrival they tried to sell you a vacation package and they are very pushy. I bought a VIP access and I was supposed to have a concierge employee assigned to us and he dissapear from the first day and appear the last day (Oscar Carrillo was his name). The food is average in most of the restaurants, with the exeption of Carvao and JC Steakhouse, these 2 places are really good. The Circus is good for the kids but the food also average. The least I liked was that I went to Mexico to have my vacations and I expected traditional mexican things and culture, and what I understood is that this hotel is own by Mexicans, for my surprise this hotel focus most of their activities (music, shows, food, etc) for americans and that is not bad but if I go to Mexico I would expect to see Mexican traditons, music, food, etc., in this hotel I felt that I was in vacations in US which is not bad but was not my expectation. Something I really like was the SPA service which was included in my VIP service, it was really good.
Stayed 7 nights in Nov 2024

10/10 Excellent

Krishna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to have fun and enjoy the water park with family.
Stayed 4 nights in Nov 2024

10/10 Excellent

Martyna

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel,had a wonderful time.
Stayed 5 nights in Nov 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service at every place we went. Great accommodations and fantastic restaurants. I highly recommend!
Stayed 5 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I absolutely loved it here! Beautiful place, amazing food and excellent service!
Stayed 5 nights in Nov 2024

4/10 Poor

EVE X

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was told at check in I can use the 120 expedia VIP benefits at the resort shops. In reliance of what was told to me, I used the resort credits at the shops but then upon check out, was told it doesn't apply to most items at the resort shop and I have to pay for everything. This false advertising, feels like bait and switch. Also the staff at guest services are not professional and has bad attitude.
Stayed 3 nights in Nov 2024

10/10 Excellent

HIRAL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Ashwini

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 5 nights in Nov 2024

10/10 Excellent

Adriana Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Erfun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Beach, friendly staff, lots of food options
Stayed 6 nights in Nov 2024

10/10 Excellent

Kevin wayne blakley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it all we had an amazing time and definitely will be revisiting this resort
Stayed 4 nights in Nov 2024

10/10 Excellent

Keren

Stayed 3 nights in Nov 2024

8/10 Good

Samir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Soohyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024