2/10 Terrible
Helen
Traveled with family
Jan 4, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely Left Cheated.
This is by far the worst resort we’ve ever been to in Cancun. We normally go there a couple of times a year because of the proximity to our home in the US.
First, The facility was not maintained properly, and there were dirty dishes left in the corridors for days, a horrible smell that they covered up with fragrance, and room service only came by once on a five day trip even after repeated requests.
Second, the beach was abysmal and no one would go into the water. It was dark and murky. The pictures do not represent what you see in person. Which made everyone go to the pools, so they were overcrowded and had food floating in it. They allow chairs in the pool along with drinks.
Third, there is no benefit to the VIP Expedia service, the concierge never answered the phone nor would they respond to text. We asked to reserve for dinner at their restaurants upon arrival and were told they were booked for the entire stay. But they won’t let you reserve ahead of time either.
Lastly, we asked for help and were lied to over and over. I wish I had seen an honest review and I would have avoided this place.
But if you want to purchase a time-share they are more than willing to take your money and pressure you to buy.
Helen
Stayed 4 nights in Dec 2024