Moon Palace Cancun - All Inclusive

4.5 star property

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Photo gallery for Moon Palace Cancun - All Inclusive

Aerial view
11 bars/lounges, 9 swim-up bars
View from room
Sundeck
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Xoximilco
    ‪9 min walk‬
  • Moon Palace Golf Club
    ‪4 min drive‬
  • Riviera Cancun Golf Resort
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪8 min drive‬

Room options

Superior Honeymoon Suite - King Size Bed

  • 484 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Superior Deluxe Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

  • 969 sq ft
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Governor One Bedroom Suite Ocean View - King Size Bed

  • 969 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Junior Suite Golf Course - Kids & Teens Free

  • 411 sq ft
  • Golf view
  • Sleeps 2
  • 1 King Bed

Swim Up Suite Garden View - Kids & Teens Free

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Family Suite Garden View - Kids & Teens Free

  • 969 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 969 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

About this property

Moon Palace Cancun - All Inclusive

4.5-star Cancun property walkable to Xoximilco
Spend the day relaxing at the beach, practicing your swing on Moon Palace Cancun - All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 16 restaurants.
Moon Palace Cancun - All Inclusive offers 1334 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 55-inch Smart televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Moon Palace Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Each day guests can enjoy a complimentary manager's reception. Dining is available at one of the property's 16 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 9 swim-up bars and 11 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite uncovered self parking and uncovered valet parking are complimentary. A total renovation of this property was completed in January 2020.

Moon Palace Cancun - All Inclusive has designated areas for smoking.

A complimentary manager's reception is offered each day.
Momo Teppanyaki - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.
Agra - This theme restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.
Trattoria - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Los Caporales - This theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.
Riviera Maya - This theme restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Renovated entire property - January 2020
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Moon Palace Cancun - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1402 out of 2656 reviews
Rating 8 - Good. 525 out of 2656 reviews
Rating 6 - Okay. 324 out of 2656 reviews
Rating 4 - Poor. 200 out of 2656 reviews
Rating 2 - Terrible. 205 out of 2656 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Helen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely Left Cheated. This is by far the worst resort we’ve ever been to in Cancun. We normally go there a couple of times a year because of the proximity to our home in the US. First, The facility was not maintained properly, and there were dirty dishes left in the corridors for days, a horrible smell that they covered up with fragrance, and room service only came by once on a five day trip even after repeated requests. Second, the beach was abysmal and no one would go into the water. It was dark and murky. The pictures do not represent what you see in person. Which made everyone go to the pools, so they were overcrowded and had food floating in it. They allow chairs in the pool along with drinks. Third, there is no benefit to the VIP Expedia service, the concierge never answered the phone nor would they respond to text. We asked to reserve for dinner at their restaurants upon arrival and were told they were booked for the entire stay. But they won’t let you reserve ahead of time either. Lastly, we asked for help and were lied to over and over. I wish I had seen an honest review and I would have avoided this place. But if you want to purchase a time-share they are more than willing to take your money and pressure you to buy.
Stayed 4 nights in Dec 2024

10/10 Excellent

DUNG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a beautiful outdoor pools and outdoor bars
Stayed 4 nights in Dec 2024

10/10 Excellent

Yasaman Noursadeghi

Stayed 7 nights in Dec 2024

10/10 Excellent

froylan

Stayed 7 nights in Dec 2024

10/10 Excellent

Yevhen

Stayed 6 nights in Nov 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in Dec 2024

8/10 Good

Glen Christopher

Stayed 7 nights in Dec 2024

2/10 Terrible

Mayank

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They kept trying to upsell and the staff are rude and racist.
Stayed 6 nights in Dec 2024

6/10 Okay

Luis Manuel

Stayed 4 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Review of Sunrise
The sunrise section is very dated. The elevator in our building didn’t work making it very inconvenient. Housekeeping was just ok - never gave us enough towels. Room service was late a few times. Restaurant reservations is such a process and annoying. Drinks are watered down. Service is hit or miss. We visited Nizuc one night for dinner and you can clearly tell it’s a higher level. If we were to come back, we would book grand or nizuc. We still made the most of it and had an enjoyable vacation. Weather was perfect.
Stayed 5 nights in Dec 2024

10/10 Excellent

Arta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience. As Expedia VIP members we got a room upgrade and a personal concierge which was a huge help especially with dinner reservations. Ours was Viktor and l want to recognize him for his professional, prompt response every time we needed something. The New Year’s Party is one of the best l ever seen, we had so much fun!👏👏 The pools are clean and the beach is maintained daily to make sure there is not a lot of seaweed around. The staff is friendly and go out of their way to help out. Thank you for a great time!
Stayed 6 nights in Dec 2024

8/10 Good

Mariya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay. Great food options, great spa, great staff. The hotel is not a cheap one so I expected a bit more. Check in was great. Lobby- beautiful. I wasn’t impressed with the room. There were inspects coming into the room as it was on the first floor.(lots of caterpillar looking ones) Nightly entertainment wasn’t good. Except for Michael Jackson show all the other shows were horrible. Pretty much everywhere I stayed before had better entertainment than here. It also ended at around 9 pm so nothing to do at night. This was very disappointing.unfortunately it was too windy to swim in the ocean but the pools were great. Other than that it was a good stay but I wouldn’t come back as I think there is better value for the money I paid for.
Stayed 6 nights in Nov 2024

6/10 Okay

Rajender Singh

Traveled with family
Liked: Staff & service
The property is beautiful however the line ups for food are ridiculous.
Stayed 6 nights in Dec 2024

6/10 Okay

Priyadarshini

Liked: Cleanliness
Disliked: Staff & service
Not happy
Stayed 6 nights in Dec 2024

6/10 Okay

Mary Margaret

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
With the amount of people on site, food/drink service just can’t keep up however the staff was very friendly. I was disappointed in the lack of busting staff throughout the entire property… by Noon the hotel was being taken over with empty glasses and plates around the pool and main lobby bar area. This could be improved if they would have more trash cans inside the facility available. The towel service was spot on!!! The grounds throughout the property were so beautiful!
Stayed 4 nights in Dec 2024

6/10 Okay

Anitha

Stayed 6 nights in Dec 2024

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at Moon Palace Sunrise. Visited both the Grand and Nizuc during our stay and each resort is top notch
Stayed 5 nights in Dec 2024

4/10 Poor

Matthew

Traveled with group, Traveled with family
We were put in the lowest level of the 3 resorts. We weren’t able to go to any of the restaurants at the Grand. The level of service and food was way below that of the grand. We would have booked the grand if we knew. Sunrise is a spring break dump
Stayed 7 nights in Dec 2024

4/10 Poor

Alok, Lawrenceville

Traveled with family
Liked: Cleanliness
This is a huge property, but the property size struggles to keep up with quality. The food is the biggest let down , while there are a lot of food options rarely is the food warm, fresh or flavorful. It feels like mass produced food and lacks taste even in the most famous fine dine restaurants. Once you get here, they very aggressively market you their extra vacation packages and will hound you down unless you sign up for one of their presentations. The sales pitch keeps going long after you finish the presentation and the value is not their. Also what they say about their packages is not true as soon as you have bought it and so I advise everyone to not invest in these scam packages from Moon Palace properties.
Stayed 7 nights in Dec 2024

4/10 Poor

Hrishikesh

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Overcrowded. Wasted money on “all inclusive” as never able to get a place at any of the fine dine restaurants.
Stayed 6 nights in Dec 2024

10/10 Excellent

Nelson Andre, Guaynabo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option, fair cost-benefit!
Stayed 5 nights in Nov 2024

6/10 Okay

Jing

Traveled with family
Food is good especially the seafood restaurant and lots of activities. The air condition is so old and not working properly. Either too cold or too hot. They said it's just like that. It cannot be fixed. We catch the cold from the very cold A/C. The check in is the lengthiest I ever get. it takes us more than 2 hours to get checked in with only around 10 customers before us. As Expedia VIP, we did not get any late check out or room upgrade at all even we asked. The resort just pushed us leave ASAP. We will not return
Stayed 6 nights in Dec 2024

8/10 Good

Muhammad, Maple Grove

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience.
Stayed 7 nights in Dec 2024

2/10 Terrible

SEOUNG HUN

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I had experienced discrimination by the staff and generally it was not clean and foods weren't good either.
Stayed 7 nights in Dec 2024

2/10 Terrible

Shamsheer, Northbrook

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
unprofessional hotel staff
Stayed 2 nights in Dec 2024