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Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5.0 star property

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Photo gallery for Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

4 outdoor pools, pool umbrellas, sun loungers
On the beach, beach cabanas, sun loungers, beach umbrellas
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar
Balcony view
Building design

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Room service

Explore the area

Map
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Puerto Morelos Town Square
    ‪13 min drive‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite (Swim Up Paradise)

View from room

Suite (Swim Up Paradise)

  • 463 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Paradise)

Property amenity

Room (Paradise)

  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Paradise Suite

Paradise Suite | Premium bedding, down comforters, free minibar, in-room safe

Paradise Suite

  • 534 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Paradise)

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite (Paradise)

  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Ocean View (Paradise)

Room, Ocean View (Paradise) | View from room

Room, Ocean View (Paradise)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim Up Paradise)

View from room

Junior Suite (Swim Up Paradise)

  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite (PARADISE CHILL OUT SWIM UP)

  • Sleeps 4
  • 1 King Bed

Suite (PARADISE CHILL OUT )

  • Sleeps 4
  • 1 King Bed

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About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5-star Puerto Morelos property with free minibar refreshments
Catch some rays at the beach or spend the day relaxing at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers 148 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 6 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a health club, and a steam room. Complimentary self parking and valet parking are available on site. A total renovation of this property was completed in March 2020.

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is a smoke-free property.

The Beach House - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Rita's Taco House - This restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Frank & Lola's - This restaurant serves dinner only. Open daily.
Latino - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.
5 O'Clock Somewhere Bar - Onsite bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 4 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 5 O'Clock Somewhere Bar
  • Frank & Lola's
  • Latino
  • Rita's Taco House
  • The Beach House

Things to do

  • 3 hot tubs
  • 4 outdoor pools
  • Beach yoga
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 4 outdoor pools
  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Renovated entire property - March 2020
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 729 out of 1152 reviews
Rating 8 - Good. 217 out of 1152 reviews
Rating 6 - Okay. 114 out of 1152 reviews
Rating 4 - Poor. 42 out of 1152 reviews
Rating 2 - Terrible. 50 out of 1152 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Stephen Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that the resort was was smaller/less crowded, and the swim-up room was awesome!. Staff was very helpful and kind. Beds were a little hard on the back and the food was just okay.
Stayed 7 nights in Feb 2025

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a quiet resort but we really enjoyed our stay. Staff is attentive to every need. The resort is beautiful. Quiet is what we wanted and needed, so it was perfect!
Stayed 6 nights in Feb 2025

10/10 Excellent

Edward Haakon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, facilities, guests and beach.
Stayed 14 nights in Jan 2025

6/10 Okay

Tamara

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Roger

Traveled with partner
Liked: Staff & service, property conditions & facilities
The ocean was nice, but I did not like their money hungry marketing and prices. They were not customer friendly
Stayed 6 nights in Jan 2025

10/10 Excellent

Kristin Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, friendly staff, comfortable beds, good food-especially at the taco house. Just wish the smoothie bar was open all day!
Stayed 6 nights in Jan 2025

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the quiet nature of the resort
Stayed 7 nights in Jan 2025

8/10 Good

Shakshi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

4/10 Poor

SE KYUNG

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
we only allow to have a buffet meal every other day. my first time to get a limited days of access for buffet restaurant.
Stayed 7 nights in Jan 2025

8/10 Good

Lucille

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, small resort. The service in the restaurants and bars was excellent except for the poolside servers….The food is very good
Stayed 8 nights in Jan 2025

4/10 Poor

Hope

Disliked: Property conditions & facilities
Stayed 10 nights in Jan 2025

4/10 Poor

Daniel

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The property was clean and staff was friendly. The food wasn't good . Same menu all the time and was expecting buffet. They have a points system for.snacks didnt like as well.
Stayed 5 nights in Jan 2025

6/10 Okay

Matthew

Liked: Cleanliness, staff & service

6/10 Okay

Marielys, Perth Amboy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
El hotel es muy pequeño, a parte el clima no estuvo bueno, casi no tiene entretenimiento, decía que era solo adultos y allá vi niños. La cena a la carta si es buena idea pero la comida debería de ser buffet.
Stayed 3 nights in Jan 2025

10/10 Excellent

Maureen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed a week, and would definitely recommend if you want a laid back vacation. The property was clean and beautiful, the beds are very comfortable and the staff is amazing. Frank and Lola's and Latino are the two dinner locations that require a reservation, highly recommend. The Beach House was ok for all meals. Ritas Taco house on the beach is open from 11-5, and is a winner. Snacks are limited, so if your a snacker you may want to stock up before you get there. The beach is really nice and you dont have to fight for chairs. The SOS swim up bar is kind of hidden in the back, but good if you want out of the wind.
Stayed 7 nights in Jan 2025

4/10 Poor

Hubert C

Disliked: Cleanliness
Stayed 5 nights in Jan 2025

8/10 Good

Dyamond

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the staff in general, especially Hector!
Stayed 4 nights in Jan 2025

10/10 Excellent

david jack

Traveled with partner
Liked: Amenities
We have stayed at 20 of more all inclusive resorts and would place this as our 2nd favorite. I won’t tell you our favorite. This is the prettiest, with big comfortable rooms, great food, and the best most friendly staff we have encountered, by far. If there was something that wasn’t right, they went overboard with making it right.
Stayed 9 nights in Jan 2025

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 3 nights in Jan 2025

6/10 Okay

Bianca

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jan 2025

10/10 Excellent

Grace

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here was beyond amazing. Always ready to help. It’s very very clean. No bad meals. We never had to wait for a drink , a table or food. Wonderful resort
Stayed 7 nights in Jan 2025

8/10 Good

Shani Sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to walk around and very clean
Stayed 4 nights in Jan 2025

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed at what we received. Booked a swim up room which was very pricey and when we were showed to our room we realized we were on the second floor. Obviously not a swim up. Guy showing us to our room was overly confused at how we booked. Went back to reception where the staff were also confused. I had to explain multiple times that we distinctly booked a swim up. Showed our confirmation which said swim up. Mass confusion. After staring at the computer for 10 mins they agreed that we booked a swim up but were being upgraded. We said “No thank you, we only came here for the swim up”. More confusion before they told us that they had no swim up’s in the category we booked. All were full. Confusion about why we didn’t want the upgrade and time ticking away. Finally they “found” a swim up but it wasn’t what we booked and they claimed it was an upgraded swim up but without the king bed we distinctly booked however, they would change it for a king bed the next day. Also the room wasn’t ready yet? Finally got to the room after 5PM which was the whole afternoon gone. It definitely was not an upgrade and we never heard from them again about the king bed. Weird smell of mold or sewer outside our room. No sun at all on our balcony the entire stay and our pool was way colder than the other pools. The area we had booked was always in sun, warmer pool and obviously where the king beds were. Pretty disappointing.
Stayed 4 nights in Jan 2025

6/10 Okay

Amanda

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It is a quiet, charming resort with beautiful property. However, it would be nice to have more entertainment options and perhaps an additional restaurant. The food was underwhelming, and it was sometimes difficult to find seating at any of the restaurants. Room service was slow to the point of being impractical. On a positive note, the alcohol was all brand-name, and the drinks were excellent. The resort features several pools, including an adults-only area. I had expected a hot tub on-site, but it was only available in the spa, which required an additional fee. I was disappointed that you had to pay extra for day beds ($100 USD) and paddleboards, which appeared to be in poor condition. They also charged $2 per day for beach access. Additionally, my husband and I won a complimentary spa service, but they attempted to charge us for half of it.
Stayed 7 nights in Dec 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay, and the staff was very friendly and helpful.
Stayed 6 nights in Dec 2024