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Krystal Urban Cancun & Beach Club

3.5 star property

Choose dates to view prices

Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, sun loungers
Front of property - evening/night
Lobby sitting area
Business center
Krazy King Non Refundable (Free Beach Club Access) | City view

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available

Explore the area

Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Plaza Las Americas
    ‪5 min walk‬
  • Amerimed Hospital
    ‪10 min walk‬
  • Royal Yak Casino and Sports Book
    ‪13 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds (Free Beach Club Access)

  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed (Free Beach Club Access)

  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

  • 420 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Krazy King Non Refundable (Free Beach Club Access)

  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Krazy Non Refundable (Free Beach Club Access)

  • 376 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

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  • Breakfast included
  • Pet friendly
  • Parking included
4.3 out of 5, Excellent, (2406)
The price is $135
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$173 total
includes taxes & fees
Feb 26 - Feb 27
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About this property

Krystal Urban Cancun & Beach Club

3.5-star hotel in Downtown Cancun
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include a bar/lounge, a poolside bar, and self parking.
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
This Cancun hotel has its very own private beach. Krystal Urban Cancun & Beach Club features an outdoor pool and a fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and 9 meeting rooms. This business-friendly hotel also offers concierge services, dry cleaning/laundry services, and room service (during limited hours). Parking is available onsite for a surcharge.

Krystal Urban Cancun & Beach Club is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Restaurante Aquamarina - Onsite restaurant.
Lobby y Sushi Bar - This bar specializes in sushi. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Krystal Urban Cancun & Beach Club Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 517 out of 1240 reviews
Rating 8 - Good. 302 out of 1240 reviews
Rating 6 - Okay. 178 out of 1240 reviews
Rating 4 - Poor. 110 out of 1240 reviews
Rating 2 - Terrible. 133 out of 1240 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Melanie

Traveled with family
Liked: Cleanliness
They don’t let you check in early….the breakfast buffet was meh so we went out or ordered off the regular menu…..beautiful view from the 11th floor…..the room floors need to be mopped…..needs were firm….take your own was cloths or buy some as we did from the Walmart not too far from the hotel they gave us one and said they didn’t have anymore……close to the shopping malls and areas to eat Ubers are cheap getting around Cancun
Stayed 4 nights in Nov 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach resort pass worked so much better than imagined. The hotel is very nice and clean a little older but modern furniture. Overall loved it easy walking distance to shopping and restaurants. Staff was always so helpful and accommodating. I will definitely be returning!
Stayed 4 nights in Oct 2024

10/10 Excellent

My

Stayed 2 nights in Sep 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms
Stayed 4 nights in Oct 2024

10/10 Excellent

Francisco, Vero Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Sep 2024

10/10 Excellent

maria elena

Stayed 5 nights in Sep 2024

10/10 Excellent

Maria

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is close to everything has beach access when going for business and half fun this hotel is ideal
Stayed 7 nights in Oct 2024

8/10 Good

Alice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel with a Few Minor Limitations
Krystal Urban is a very nice, well-located hotel. It is very clean and well maintained. Beds are super comfortable. Pool is super large. The only things seriously lacking are a mini-fridge and different style coffee machine instead of just expresso. Also, there is no ice machine. You have to ask for ice. Staff is very friendly.
Stayed 4 nights in Oct 2024

8/10 Good

Alicia

Business traveler
Liked: Cleanliness, staff & service
Bien para corta estancia
Stayed 1 night in Sep 2024

8/10 Good

Joaquin

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
all good
Stayed 1 night in Oct 2024

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like pretty much everything, the only inconvenience was the weather
Stayed 6 nights in Sep 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

4/10 Poor

Alejandro

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
not Worth it!!
Stayed 3 nights in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

6/10 Okay

Berline

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Diana

Liked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Nicolas

Liked: Cleanliness
Excelente ubicacion, a pasos del mall Americas con muchas opciomes para comprar y comer. El hotel es un tanto antiguo pero cumple su funcion. Tiene una piscina buena y buen parking. Lo mas destacable es su ubicacion y la relacion precio-calidad.
Stayed 3 nights in Aug 2024

2/10 Terrible

SuNa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We made the mistake of not reading reviews before booking this for our HONEYMOON and only looking at the cute (but deceiving!!) photos on their website. We are writing this as we are sitting in another hotel we booked after a terrible night spent at Punta Blanca Beach House. We would not have paid another $900 at a different hotel if we thought we were able to endure the rest of our booking. We requested a refund but the hotel refused to take any responsibility for our experience there. Here are the reasons why we left and needed a refund: -Throughout the night water dripped on our foreheads from the AC unit that was directly above our heads. It also made our pillows wet and it made us have to lay in awkward positions to try and avoid the water dripping. -We could not sleep at all because of the lack of soundproofing in the walls. The windows cannot even close fully so the AC went out and the sounds came in. (The hotel later refused our refund request and said the AC was leaking because we left the doors open. We closed all doors except the windows that cannot be closed fully.) -There was a big stain right above us on the bed that looked really gross. (See photos) -There were small stains on the bed sheets and the towels also were not clean. (See photos) -We had to kill a cockroach. And we kept finding other bugs like spiders and such throughout our stay. We found them crawling into our bags and clothing. (See photo) -the curtains were see throug
Stayed 6 nights in Aug 2024

6/10 Okay

Ana

Traveled with family
Liked: Staff & service
Ok
Stayed 2 nights in Aug 2024

10/10 Excellent

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Yevgeniya

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I would not recommend. This is terrible and rude staff ,careless management. So you go another place . Better and safer if tiu care about you loved ones and yourself.i did not feel its famous cancun . Its was sad depressive and poor.
Stayed 2 nights in Aug 2024

8/10 Good

EDNA, Bayonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too long to check in. The room smelled
Stayed 1 night in Jul 2024

10/10 Excellent

Martin

Liked: Cleanliness
Stayed 4 nights in Jul 2024

10/10 Excellent

Patricio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
x
Stayed 1 night in Jul 2024