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Krystal Cancun All Inclusive

4.0 star property

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Photo gallery for Krystal Cancun All Inclusive

View from room
Lobby
Outdoor pool, pool umbrellas, sun loungers
View from room
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪5 min walk‬
  • Forum Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxury Double Room, 1 King Bed, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Krystal Club with Balcony Ocean View, Two Double Beds

  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 431 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Krystal Club with Balcony Ocean View, King Bed

  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Standard Double Room, 2 Double Beds, City View

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, City View

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from room

Krystal Cancun

  • Pool
  • Hot Tub
  • Spa
  • Kids pool
3.7 out of 5, Good, (1382)
$227 nightly
The price was $376
The price is $227 total
includes taxes & fees
Krystal Cancun

About this property

Krystal Cancun All Inclusive

4-star Cancun hotel, connected to the convention center in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Krystal Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like a complimentary children's club and an outdoor pool.

Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This all-inclusive hotel also offers a children's pool, a hot tub, and a fitness center. Onsite self parking and valet parking are complimentary.

Krystal Cancun All Inclusive is a smoke-free property.

Aquamarina - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Las Velas - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
El Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Late night fare is available from 24-hour room service.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Kids club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Krystal Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 412 out of 1094 reviews
Rating 8 - Good. 263 out of 1094 reviews
Rating 6 - Okay. 199 out of 1094 reviews
Rating 4 - Poor. 96 out of 1094 reviews
Rating 2 - Terrible. 124 out of 1094 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Israel Antonio Rodríguez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about it
Stayed 6 nights in Mar 2025

2/10 Terrible

Oscar

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again would I stay here. The food was horrible. We purchased the all inclusive package and we ended up dining outside because the food was bad The room had mold in the washroom ceiling. We told the staff and they didn’t bother switching our room. I don’t recommend this place
Stayed 3 nights in Mar 2025

6/10 Okay

Citlali

Traveled with partner
We arrived on March 14th and we weren't able to book our dinner because all the restaurants were full even if we paid all inclusive, we had to go outside and paid for dinner in another place. They should have a restaurant where you don't have to make a reservation for dinner, since it's always full.
Stayed 3 nights in Mar 2025

6/10 Okay

Jeny

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property was outdated. Food was not the best, fruit was fresh and delicious. Meats were chewy and mostly bland. Room was very much outdated, we couldn’t control the temperature inside and it was super cold at night. We plan to visit Cancun again. Just try another resort!
Stayed 4 nights in Mar 2025

8/10 Good

Trevor

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Heather elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views! Great service!
Stayed 7 nights in Mar 2025

10/10 Excellent

Darrell

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities
I had a good stay at Krystal Cancun everybody was so nice and attentive. The hotel itself is old but they do try their best to keep it clean. There is an issue with one of the elevators at times it gets stuck if more than 6 people ride on it which can sometimes be inconvenient to just have one working. Also the bad experience of getting stuck in the elevator can be overwhelming. But overall I would stay again because it is very convenient and close to other clubs, restaurants, shopping mall, pharmacy, ferry. The food was good compare to other resorts plus the hotel is affordable. I would definitely stay again.
Stayed 5 nights in Mar 2025

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I stayed at this hotel for 5 days and I and we loved it and highly recommend for any buddy !
Stayed 5 nights in Mar 2025

6/10 Okay

Fiona

Liked: Cleanliness, property conditions & facilities
Was ok
Stayed 5 nights in Mar 2025

8/10 Good

Connor

Traveled with family
Liked: Cleanliness, staff & service
Location was great!! Had a great stay for my son's 21st birthday.
Stayed 5 nights in Mar 2025

10/10 Excellent

JOSEPHINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!
Stayed 4 nights in Feb 2025

6/10 Okay

Karen

Traveled with group
Disliked: Cleanliness, amenities
First and probably last time I will stay here. Limited dining, at hours, no snack stations. Public bathrooms were very stinky and each time I called reception for something they either took too long or never came. The only great thing here was the beach.
Stayed 9 nights in Mar 2025

8/10 Good

Maria T

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Emily

Stayed 5 nights in Mar 2025

4/10 Poor

Maria

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

GAGANDEEP SINGH, Brampton

Liked: Staff & service
Good stay
Stayed 4 nights in Mar 2025

2/10 Terrible

Reynold

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor food and poor quality, the all-inclusive is a lie and there are extra charges. Very bad experience all around.
Stayed 4 nights in Mar 2025

10/10 Excellent

Humberto

Stayed 5 nights in Mar 2025

6/10 Okay

Lisa

Traveled with group
Disliked: Amenities
The room look nothing like the picture. Some of the outlets in the room. The water in the shower had a strong bad smell. The furniture in the room was out dated and falling apart. The best part of the room was the view it’s breathtaking. The pools was amazing and the property was beautiful and it’s near a lot of places.
Stayed 5 nights in Mar 2025

2/10 Terrible

Adriana

Disliked: Cleanliness, staff & service, property conditions & facilities
The stay needs a lot renovations super pout dated they charge you extra for any little inconvenience and the staff wasn’t as helpful it was mid like a 2.5 Riu is way better
Stayed 3 nights in Mar 2025

8/10 Good

Yolanda

Stayed 3 nights in Jan 2025

4/10 Poor

Jorge

Liked: Staff & service
Disliked: Cleanliness
No lo recomiendo porque en los restaurantes que están en el todo incluido es imposible reservar porque según va la agenda llena con muchos días de anticipación
Stayed 2 nights in Mar 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated gluten free options. Washcloths neede in baths
Stayed 5 nights in Feb 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2025